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AT-T EL52400 Manual

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Appendix
Troubleshooting
If the caller pauses for longer than seven seconds, the answering system
stops recording and disconnects the call.
If the answering system’s memory becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording
and disconnects the call.
If someone picks up the call at a telephone on the same line during a
message, the answering system stops recording and disconnects the call.
Part of the message may be lost.
Difficulty hearing messages.
Press VOLUME to adjust the speaker volume on the telephone base.
Press DIR/VOLUME to increase the message playback volume on a handset.
The answering system does not answer after correct number of rings.
Make sure the answering system is on. When the answering system is on,
ANS ON should show on the handset and the ANSWER ON/OFF light is
lit on the telephone base (see Answering on/off on page 39).
If toll saver is selected, the number of rings changes to two when there
are new messages (see Number of rings on page 41).
If the memory is full or the answering system is off, the answering system
answers after 10 rings.
In some cases, the answering system is affected by the ringing system
used by the telephone service provider.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers (see
Answering system and voicemail on page 43). To determine how many
rings activate your voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your fax
machine documentation for information on compatibility with
answering systems.
The answering system announces “Time and date not set.”
You need to reset the date and time (see Set date/time on page 13).
The answering system does not respond to remote commands.
Make sure to enter your remote access code correctly (see Remote access
on page 51).
Make sure you are calling from a touch-tone telephone. When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a
touch-tone telephone and cannot activate the answering system.
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