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Ariston STEA-serie Manual

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GUARANTEE CONDITIONS
Preface: The following provisions cannot be used to reduce
or cancel the statutory claim against hidden defects (art.
1611 and subsequent modification of the Civil code).
Given the technical nature of the product and in order
to guarantee the safety and protection of the consumer,
the electric water heater must be installed, prepared
for operation and regularly serviced by a qualified
professional in accordance with the instructions provided
in the installation manual and in full compliance with
industry standards. The appliance must be used in a
normal manner, in compliance with industry standards and
in accordance with current legislation and the instructions
supplied in the installation manual.
The product is developed and guaranteed for the
installation and use in domestic appliances.
For industrial use or non domestic ones, take contact
with the manufacturer to insure the guarantee and good
working of the product.
Given the technical nature of the product, repairs under
guarantee must be performed by an authorised technician.
The manufacturer shall not be held liable for repairs
performed and parts supplied by other professionals or
their authorised technicians.
Breakdowns due to the following conditions are not
covered by the guarantee:
Unusual environmental conditions:
➢ Positioning the appliance in a place which is subject to
ice or bad weather.
➢ Supplying the appliance with rainwater, well water or
water which contains an unusually aggressive content and
which does therefore not conform to national regulations
or current legislation.
The hardness of the running water must be greater than
12°f.
The use of a softener does not affect our guarantee, on
the condition that the softener is correctly calibrated,
monitored and subject to regular maintenance. In this
case, the residual hardness must be greater than 15°f.
➢ Water pressure greater than 4.5 bar.
➢ Various damages caused by knocks or falls during
handling after the appliance has been delivered.
➢ In particular, water damage which could have
been prevented if the water heater had been repaired
immediately. The guarantee only applies to the water
heater and its components, with the exception of all or part
of the electrical or hydraulic system of the appliance.
➢ Electricity supply with significant amounts of excess
voltage.
A system which does not comply with regulations,
current national legislation and which is
unprofessional, in particular:
➢ The absence or incorrect installation of the safety
assembly.
➢ The installation of a safety assembly which does not
conform to current national legislation of the use of a worn-
out safety assembly inside a newly-installed water heater.
➢ Modification of the safety assembly adjustment after
irregular plumbing work.
➢ The use of a tripod which has not been authorised
by the manufacturer, or which has not been installed
according to the instructions given in this manual.
➢ Unusual corrosion due to poor hydraulic connections
(direct iron-copper contact); a lack of insulating
attachments.
➢ Faulty electrical connection which does not conform to
national installation regulations, poor earthing, insufficient
wire cross-section, non-adherence to supplied connection
diagrams, etc.
➢ Switching the appliance on without filling it up first (dry
heating).
➢ Installation without retention tank as recommended in
paragraph 1.1.
➢ Appliance installed in a narrow room with inaccessible
electrical parts.
➢ The use of spare parts which have not been authorised
by the manufacturer.
Insufficient maintenance: the water heater must undergo
annual maintenance:
➢ Unusual build-up on the heating elements and the
safety devices.
➢ A lack of maintenance in terms of the safety assembly,
with resulting excessive pressure.
➢ Bodywork subjected to external violence.
➢ Modification of the original systems without the
manufacturer’s approval or using spare parts which have
not been specified by the manufacturer.
➢ A lack of maintenance in terms of the appliance itself,
especially regarding the replacement of the anode when
necessary.
➢ No replacement of the batteries in an appliance which
uses them, or replacement of rechargeable batteries with
batteries which do not conform to the demands listed in
this set of instructions.
The guarantee is limited to the replacement or repair of
appliances and components which we recognise as being
originally faulty. If necessary, the part or product should be
returned to one of our factories, only after an agreement is
made with our Technical Assistance Centres. All expenses
relating to labour, carriage, packaging and handling will
be paid for by the user. The replacement or repair of a
component inside an appliance may not, in
any event, give
rise to compensation.
Certificate n. TC-B.60719 valid from 21/11/2013 until
20/11/2016
… 57 …


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