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Problem Possible Cause The Simple Solution to the Problem
The appliance makes
an unusual sucking
sound.
The water tank is empty. Fill fresh cold water into the water tank.
The water tank is not installed
properly.
Install the water tank correctly on the appliance. The guide
grooves on the back of the water tank must properly enga-
ge in the recesses on the back of the appliance. Press the
tank down low so that the water valve opens in the bottom
of the water tank.
The coffee is too
weak or watery.
The coffee is ground too coar-
sely.
Ensure you use a suitable espresso grind. Ground coffee is
marked accordingly.
The coffee is too cold. The appliance was not pre-
heated.
Always wait before brewing the espresso for the appliance
to reach operating temperature and the heating indicator
to turn off.
The cups were not preheated. The warming plate (ontop of the appliance) is heated as
soon as you turn on the appliance. Place your coffee mugs
there for some time before brewing espresso.
The milk is not hot enough
(for Cappuccino or Latté).
Use the milk frothing hug for the preparation of milk froth
and hold the hand during operation at the bottom of the
jug. If the bottom of the jug is too hot to touch, the milk is
at the right temperature.
No crema The coffee is not pressed firm-
ly enough.
Tamp the ground espresso more firmly in the filter; see:
›Useful Tips‹.
The espresso grind is too
coarse.
Ensure you use a suitable espresso grind. Ground coffee is
marked accordingly.
The ground coffee is no longer
fresh.
Keep ground coffee no longer than 1 week in an airtight
vessel.
The filter pores are clogged. Clean the filter. You can clear the pores of the filter with
the cleaning tool; see ›Care and Cleaning‹.
The appliance makes
pulsating, pumping
noises during brewing
or when frothing the
milk.
These are the normal opera-
ting noise of the appliance.
-/-
65


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