BK740 Page 25
Ecoburn (S3) Stove User Guide
11 Guarantee
When you buy an Arada stove, you are not only buying a first class appliance, you are
receiving a commitment from us to look after you and your appliance.
11.1 Guarantee
If any part of the main body of the stove fails due to a manufacturing or material defect
during the guarantee period that applies in respect of the relevant stove (as set out
below), Arada will, at its sole discretion, repair or replace your Arada stove, for no charge.
For the purposes of this guarantee, a material or manufacturing defect includes the
splitting or cracking of the main body (defined as the steel outer casing and items fixed
immovably to the casing).
Damage caused by over-firing or over-heating is not covered (as described in the
operation manual). Warping and a red-oxide colouring will demonstrate the over- heating
of internal parts; body paint which has turned dusty white is also indicative of such use.
The following guarantee periods shall apply in respect of the following Arada stoves:
All Arada Ecoburn S3 stoves come with a LIFETIME guarantee to the main body.
The external paint finish and consumable components carry a one-year guarantee only.
This guarantee is subject to the Terms and Conditions set out below.
11.2 Terms and Conditions
The following terms and conditions must be satisfied in order for your stove to be covered
by the guarantee set out above:
1. Your stove must have been purchased from an officially approved Arada dealer.
2. You must be the original purchaser of the stove in order to make a claim. This
guarantee is not valid in relation to any claims made by someone who did not originally
purchase the stove from Arada or an approved Arada dealer.
3. Any claim under this guarantee must be made through the approved Arada dealer
where the stove was purchased and accompanied by proof of purchase (e.g. a valid
receipt). Stoves not purchased from an approved Arada dealer will not be covered by this
guarantee.
4. Your stove must be installed in the UK for this guarantee to be valid. Stoves installed
outside of the UK will not be covered by this guarantee.
5. Your stove must have been installed by a suitably qualified person and in accordance
with the manufacturer’s installation instructions. Stoves not installed by a suitably qualified
person or not installed in accordance with the manufacturer’s installation instructions will
not be covered by this guarantee.
