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Personal Safety User Guide - January 2022
Emergency calls and emergency SOS on iPhone
In case of emergency, You can use iPhone to quickly call for help. If you choose
to share your Medical ID, iPhone can send your medical information to emergency
services when you call or text 911 or use Emergency SOS (U.S. only). To learn more
about Medical ID, see Create a Medical ID (https://support.apple.com/guide/iphone/
iph08022b194/#iphbcea12902) In The iPhone User Guide.
Note: For emergency help in some areas, You can also send a text message to 911.
In places that don’t offer this, you might receive a “bounce-back” message indicating that
the text didn’t go through. See the Apple Support article Text 911 on iPhone or Apple Watch
(https://support.apple.com/HT210894).
With Emergency SOS, You can quickly and easily call for help and alert your emergency
contacts. Because of this, it’s important to make sure that the person or people assigned
as emergency contacts are people you trust.
Set up or change emergency contacts
Emergency contacts can be set up so that if you call an emergency number, iPhone
sends those contacts a notice that you’ve called for help, shares your location with those
contacts, and notifies them if your location changes. If you’ve previously added someone
as an emergency contact and want to remove them, You can delete them.
To add or delete emergency contacts:
1. Open the Health app , then tap your profile picture.
2. Tap Medical ID.
3. Tap Edit, then scroll to Emergency Contacts.
4. Add or delete a contact.
Add a contact: Tap the Add button to add an emergency contact (You can’t set
emergency services as an SOS contact).
Delete a contact: Tap the Delete button next to the contact you want to delete,
then tap Delete.
5. Tap Done to save your changes.
Make an Emergency call when iPhone is locked
1. On the Passcode screen, tap Emergency.
2. Dial the emergency number—for example, 911—then tap the Call button.
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