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•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•Adjust the volume during a call by pressing the Volume up/down key.
•Check the network strength. Move to a location with stronger signal
strength.
•Make sure that the receiver, connector and speaker on your phone is clean.
I can't use the features described in the manual
•Check with your operator to make sure that your subscription
includes this service.
•Make sure that this feature doesn't require an Alcatel accessory.
When I select a number from my contacts, the number can't be
dialled
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country code when calling an
international number.
I can't add a contact
•Make sure that your SIM card contacts are not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
•Contact your network operator to check service availability.
I can't access my voicemail
•Make sure that your operator’s voicemail number is correctly entered
in "Voicemail number".
•Try later if the network is busy.
I can't send and receive MMS
•Check your phone storage as it might be full.
•Contact your network operator to check service availability and MMS
parameters.
•Verify the server centre number or your MMS profile with your
operator.
•The server centre may be swamped. Try again later.
SIM card PIN locked
•Contact your network operator to obtain the PUK (Personal
Unblocking Key) code.
I can't connect my phone to my computer.
•Check that your USB driver is installed properly.
•Check that you have marked the USB debugging checkbox.
•Make sure that you’re using the right cable from the box.
I can't download new files
•Make sure that there is sufficient phone storage space for your
download.
•Select the microSD card as the location to store downloaded files.
•Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to
other users.
•Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•Make sure that you follow the complete charge time (minimum 180
minutes).
•After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
•Adjust the brightness of screen as appropriate.
•Extend the email auto-check interval for as long as possible.
•Update news and weather information on manual demand, or
increase their auto-check interval.
U5 3G 4047X&4047D_UM_Eng_EN_V7_20170711.indd 99-100 2017/7/17 14:47:39
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  • How do I see the apps running in background on my alcatel 4047X Submitted on 14-4-2021 at 12:53

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