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My tablet turns off by itself
• Check that your screen is locked when you are not using your tablet,
and make sure the Power key is not mis-contacted due to unlocked
screen.
• Check the battery charge level.
My tablet can’t charge properly
• Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to
display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to
+40°C).
• When abroad, check that the voltage input is compatible.
My tablet can’t connect to the Internet
• Check your tablet’s Internet connection settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an alcatel accessory.
I am unable to connect my tablet to my computer
• Check that your USB driver is installed properly.
• Check that you have marked the checkbox of USB debugging. To
access this function, touch Settings\About tablet, then touch Build
number for 7 times. Now you may touch Settings\Developer options\
USB debugging.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient tablet memory for your download.
• Check your subscription status with your operator.
