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Troubleshooting
Before contacting the service centre, you are advised to follow
the instructions below:
• You are advised to fully charge (
) the battery for optimal operation.
• Avoid storing large amounts of data in your tablet as this may affect
its performance.
• Use Factory data reset and the upgrade tool to perform tablet
formatting or software upgrading. All user tablet data: contacts, photos,
and files, downloaded applications will be lost permanently. It is strongly
advised to fully back up the tablet data and profile before doing
formatting and upgrading.
Please pay attention that after Factory data reset is performed
you may be requested to enter Google account credentials
(1)
that
were used on this device before Factory reset. Otherwise you will
not be able to use the device. If you don’t remember your Google
account credentials please complete Google account recovery
procedure. In case you don’t succeed in it
• Please apply to authorized repair center, but remember that it will not
be regarded as warranty case.
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed, then try to switch
on again.
• When the tablet falls into a loop during power on-off animation and
the user interface cannot be accessed, press the Power key to Pop
up the options, then long press “Power Off” to enter Safe Mode. This
eliminates any abnormal OS booting issues caused by 3rd party APKs.
My tablet has not responded for several minutes
• Restart your tablet by long pressing the Power key for about 10
seconds.
(1)
Applicable for Android OS versions starting from 5.1.
17


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