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Alcatel One Touch Pop 7S - P330X Manual

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My device has not responded for several minutes
• Restart your device by pressing and holding the Power key.
• If it still does not work, please use Factory data reset to reset the
device or FOTA/Mobile Upgrade to upgrade software.
My device turns off by itself
• Check that your screen is locked when you are not using your
device, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset the
device or FOTA/Mobile Upgrade to upgrade software.
My device cannot charge properly
• Make sure you are using an ALCATEL ONETOUCH charger
from the box.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My device cannot connect to a network or "No service"
is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My device cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your device's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
.
• For international calls, check the country and area codes.
• Make sure your device is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your device is not in airplane mode.
Unable to receive incoming calls
• Make sure your device is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your device is not in airplane mode.
IP4931_P330X_QG_Eng_GB_12_140604.indd 30IP4931_P330X_QG_Eng_GB_12_140604.indd 30 2014-6-4 下午 3:52:392014-6-4 下午 3:52:39
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