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Alcatel-Lucent IP Desktop Softphone for Alcatel-Lucent Communication Servers Manual

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© 2021 ALE International. All rights reserved. http://www.al-enterprise.com
IP Desktop Softphone
(Windows) for Alcatel-Lucent
Communication Servers
Version – 15
User manual
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
User manual – ALESVC56137 REL 15.0
Page 2 of 56
Table of Contents
1. LEGAL NOTICE ................................................................................... 4
2. DOCUMENT HISTORY ........................................................................... 5
3. TERMINOLOGY ................................................................................... 6
4. INTRODUCTION .................................................................................. 7
4.1 Purpose of the document .......................................................................................... 7
4.2 Application scope .................................................................................................... 7
4.3 Summary of this guide .............................................................................................. 7
4.4 Related documents .................................................................................................. 7
4.5 Licensing ............................................................................................................... 7
4.6 Customer Support .................................................................................................... 7
5. PREREQUISITES .................................................................................. 7
6. CONFIGURING YOUR IP DESKTOP SOFTPHONE ............................................ 8
6.1 Getting started ....................................................................................................... 8
6.2 User configuration ................................................................................................... 9
6.2.1 Settings ............................................................................................................... 9
6.2.2 Theme ............................................................................................................... 18
6.2.3 USB Headset ........................................................................................................ 20
6.2.4 Audio settings ...................................................................................................... 20
6.2.5 Volume control .................................................................................................... 24
6.2.6 Set Reassignment ................................................................................................. 24
6.3 Shortcut Key Programming ...................................................................................... 25
6.4 Add-On Module ..................................................................................................... 29
6.4.1 Programming AOM Keys .......................................................................................... 30
6.4.2 Programming an OXE telephone function ..................................................................... 31
6.4.3 Programming an OXO telephone function ..................................................................... 34
6.4.4 Programming application from hard disk ...................................................................... 36
6.5 VDI Environment ................................................................................................... 39
7. USING YOUR IP DESKTOP SOFTPHONE ..................................................... 41
7.1 Native Encryption .................................................................................................. 42
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
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7.2 Add-On Module ..................................................................................................... 43
7.3 To make a call using TEL protocol .............................................................................. 43
7.4 To receive a call ................................................................................................... 45
7.5 Other uses ........................................................................................................... 46
7.6 Outlook Add-In ..................................................................................................... 47
8. TRACE ENABLE ................................................................................. 48
9. USAGE LIMITATIONS ........................................................................... 49
9.1 Non availability of NOE functionalities ........................................................................ 49
9.2 Entry selection in a list ........................................................................................... 49
9.3 Minimize application shortcut ................................................................................... 49
9.4 Handsfree usage on windows 10 ................................................................................ 50
9.5 REASSIGNMENT feature on ProACD mode ..................................................................... 51
9.6 Masking external call number ................................................................................... 52
10. SOME SCREEN MESSAGES DESCRIPTION .................................................... 54
11. TROUBLE SHOOTING .......................................................................... 56
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
User manual – ALESVC56137 REL 15.0
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1. Legal notice
www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by
ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-
enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective
owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its
affiliates assumes any responsibility for inaccuracies contained herein.
© Copyright 2021 ALE International, ALE USA Inc. All rights reserved in all countries
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
User manual – ALESVC56137 REL 15.0
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2. Document History
Edition
Date
Changes / Comments / Details
0.1
2014-5-13
Creation
1.0
2014-2-15
Use of new template
2.0
2015-5-19
OXO compliance
3.0
2018-11-15
Legal notice
4.0
2018-12-17
Update for version 11.1.21
5.0
2019-01-11
Overall review
6.0
2019-03-01
Update for version 11.1.27
7.0
2019-03-28
Update for version 11.2.0
8.0 2019-04-26
Update for version 11.2.0
Native encryption
9.0 2019-12-12
Update for version 11.3.0
- New theme: slate design
- Screenshots update
- Outlook add-in
10.0 2020-01-08
Update for version 11.3.1
- Masking external call number
11.0 2020-02-17
Update for version 11.4.0
- IPDSP toaster indicate supervised calls
12.0
2020-07-06
Update for version 11.5.0
13.0
2020-08-27
Update for version 11.5.1
14.0
2021-03-09
Some IP Desktop Softphone screen messages description
15.0 2021-09-20
Update for version 12.0.1
- Add trouble shooting to avoid echo in audio using jabra headset
- VDI Environment
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
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3. Terminology
Acronym
Signification
OXE OmniPCX Enterprise
OXO OXO Connect or OXO Connect Evolution
PABX Private Alcatel-Lucent Branch Exchange, meaning OXE or OXO.
TFTP Trivial File Transfer Protocol
UDP User Datagram Protocol
RTP Real Time Protocol
RTCP Real Time Control Protocol
UA Universal Alcatel
GD Gateway Driver
GA Gateway Appliance
VPN Virtual Private Networking
AOM Add-On Module
CA Certificate Authority
CTL Certificate Trust List
TLS Transport Layer Security
DTLS Datagram Transport Layer Security
TOFU Trust On First Use
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
User manual – ALESVC56137 REL 15.0
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4. Introduction
4.1 Purpose of the document
The purpose of this guide is to provide the user with step by step visual guidance to make the IP Desktop
Softphone application ready to use on their Windows desktop. It also explains how to use the application and
main telephony features.
This guide is intended for end users of the application.
4.2 Application scope
This guide describes the use of the application: IP Desktop Softphone version 11.x only.
4.3 Summary of this guide
This guide covers the configuration, registration and operational procedures of the IP Desktop Softphone
application.
The operational part covers the description of the screens and buttons as well as the use of the following
telephony features: making calls, receiving calls, messaging, and keys programming.
4.4 Related documents
For installation please consult the following document: IP Desktop Softphone - Installation and configuration
manual.
4.5 Licensing
No license system is included in the IP Desktop Softphone application. This aspect is managed at the level of
the communication server (OXE or OXO).
4.6 Customer Support
Please contact your system administrator or Alcatel-Lucent Enterprise Business Partner for support.
5. Prerequisites
The IP Desktop Softphone requires Microsoft .NET Framework 4 and Windows installer 3.1.
To install Microsoft .NET Framework 4 (if not already installed) please refer to:
https://www.microsoft.com/en-us/download/details.aspx?id=53345.
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
User manual – ALESVC56137 REL 15.0
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6. Configuring your IP Desktop Softphone
6.1 Getting started
In your system, the Administrator has installed the application: IP Desktop Softphone and has done the
required basic configuration. When you boot your system, this application does not automatically launch
itself. To launch this application, click the following icon. The application had placed this icon in your
desktop, during the process of its installation.
You can also launch the application:
In Windows 7, from the Start menu, as follows:
Start All Programs Alcatel-Lucent Enterprise IP Desktop Softphone
This is illustrated below:
In Windows 10, from the Windows menu, as follows:
Alcatel-Lucent Enterprise IP Desktop Softphone
This is illustrated below:
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
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Once you run the application as given above, the following image displays in your screen:
Note: If you are running this application for the first time after installation, you must connect your system
to an audio terminal. Without this connection, you will not be able to use the application. This is detailed
in the Installation Manual.
Now the IP Desktop Softphone application is ready for use. However, working of this phone will have to be
customized to meet your requirements. For this, you will have to do some configuration. The following section
explains the configuration.
6.2 User configuration
Configuration of this application is given under following three heads:
• Settings
• Audio settings
• Set Reassignment
To begin the configuration process, right click on the phone image. In the menu displayed, select “Settings"
You can then select the option you need and configure the settings.
6.2.1 Settings
Under this head, you can customize the following, to suit your preferences:
• When the phone image should display,
• The interface language,
To configure the above, follow the steps below:
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
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1. Right-click on the phone image.
2. In the list box displayed, select: Settings, as indicated below:
3. This displays a window with three tabs as given below:
In this window, only the first tab is relevant for end users. The last two tabs are for the Administrator
only. For customization, you will only need the first tab.
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
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General tab
If access is secured, a password is requested. Visible fields contain default or defined values
during the installation process. If you have access to this tab, you can modify the fields as you
wish. The following table explains these entries:
Field Name Description
Show Toolbar: The Toolbar refers to the Softphone display. Using the fields below, you can customize as
to when it should display.
Never This option is mainly used during the Inter-working with CTI applications that have their
own GUI.
Always If you select this, the toolbar displays always, above all other displays
On Demand The toolbar would display only when you click on the Softphone icon in the system tray
On Ringing The Toolbar displays when the Softphone rings
Foreground When this is checked, the phone window is displayed in foreground when the phone rings
Only the following combinations are allowed:
1-Never
2-Always
3-On Demand
4-On Demand + On Ringing
5-On Demand + On Ringing + Foreground
Quick Key Through this box, you can assign a key, pressing which, the toolbar would display. To do
so, position the cursor in the box and click the desired key. Immediately, this box displays
the description of the key entered.
NB: Only (Function keys: F1, F2 …), (CTRL + shift + key), (CTRL+ alt +
key), (CTRL+functional key) or (SHIFT+functional key) combinations are
available
Language This dropdown box gives you the choice of 12 languages. They are given below in the same
sequence as given in the application:
• Chinese
• Dutch
• English
• Finnish
• French
• German
• Italian
• Korean
• Norwegian
• Portuguese
• Russian
• Spanish
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
User manual – ALESVC56137 REL 15.0
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Field Name Description
The language you select here will be used in all the tabs. This change is confined to these
customization pages only and does not affect the toolbar display.
Use Skin This refers to the appearance of soft phone look & feel. You can select one skin among
the list described below(see paragragh Skin modes)
AOM This stands for: Add-On Module. If you click at the bottom right button of the phone
image, a pad would extend. This keypad contains many programmable buttons. Your
selection in this dropdown box determines the availability of this pad. Here you have the
following option:
AOM10: The keypad would contain 10 buttons
AOM40: The keypad would contain 40 buttons for each tabulation (two tabulations
available)
AOMEL: The keypad includes 14 buttons for each tab (three tabs available)
Toaster Option When a call comes in, IP Desktop Softphone icon displays on the screen with appropriate
message at bottom of screen, if you tick this. The display looks like this:
If the call is supervised it will looks like this:
Accessibility Option Activate this option to use IP Desktop Softphone in case of partially sighted users.
This option must be used with specific software for Windows (for example: Jaws) that
enables blind or partially sighted people to use the IP Desktop Softphone without using the
screen by displaying on-screen information in synthetic speech.
It should not be used in a standard usage.
The Accessibility option is not compatible with “High Contrast” skin.
This restriction is indicated by a popup when selecting the skin, if the option is selected.
Show in Taskbar The big Softphone icon will be displayed in the taskbar.
Automatic Startup Activate this option to start IP Desktop Softphone automatically at each user login.
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
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Field Name Description
Headset automatic
activation switch Choose the option to automatically detect and enable the headset plugged-in as the
default device
• On Demand
• Always
• Never
Call selected number:
Quick key Through this box, you can assign a key, pressing which, IP Desktop Softphone, if running
will call the selected number from any windows application. To do so, position the cursor
in the box and click the desired key. Immediately, this box displays the description of the
key entered.
NB: Only (Function keys: F1, F2 …), (CTRL + shift + key), (CTRL+ alt + key),
(CTRL+functional key) or (SHIFT+functional key) combinations are available
Once you have completed making changes, click on Apply to save your entries. Click OK to save
your data and close the window.
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
User manual – ALESVC56137 REL 15.0
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Network tab
If access is secured, a password is requested. The following window is displayed.
Changing the settings on the Network tab must be done with full knowledge. Entering an
incorrect or irrelevant value may cause IP Desktop Softphone to stop working. Please consult your
administrator before making any changes.
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
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In the entry boxes in this tab, you can see the values you had entered during the installation process.
If you have access to this tab, you can modify the values.
The following table explains these entries.
Field Name Description
Network Adaptor:
Description This refers to the Ethernet card. The application automatically detects existing
cards in the system, and lists them here. Select your preferred card.
Name This automatically displays. You cannot change it.
Tftp:
Tftp Server
(Main) This refers to the IP address of your call server. The entry you see here is the one
you had keyed in during the installation process. You can change if required. Any
error in the entry would deprive connectivity. These data are mandatory.
Tftp Server
(Backup) This is the IP address of the 2nd CPU. Enter the 2nd Role MAIN IP address here if
spatial redundancy is managed.
IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
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PCS If there is a Passive call server configured, The IP address of the Passive call server
is displayed here. This value is automatically provided by the NOE protocol and
cannot be modified manually.
Phone Login
This is the MAC ID for your terminal, which is automatically generated by the
application. You cannot change it.
• Once you have completed making changes, click on Apply to save your entries. If you click OK, it
saves the entries and closes this screen.
• Now the application is operational. You can change the settings whenever you require, following
these steps.
Advanced tab
If access is secured, a password is requested.
… 16 …


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