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IP Desktop Softphone (Windows) for Alcatel-Lucent Communication Servers
User manual ALESVC56137 REL 15.0
Page 56 of 56
11. Trouble Shooting
Problem
Solution
Integrated microphone from
Windows PC is not correctly
detected by IPDSP Application.
Check the Antivirus, especially Threats and Exclusions,
exclusion Rules, Specify trusted applications. Microphone
access must be allowed.
Sometimes IP desktop softphone is
not coming in to service after
upgrading to windows 10 OS
This is due to Microsoft Security Hotfix patch installation to OS
Windows, after the Firewall have some change.
A solution to this problem is to add in the Windows Firewall the
MyNOEPhoneIPDesktop.exe as exclude rule for uncheck.
At next install of Windows MS hotfix, firewall exclusion won't
be impacted and exclusion will be maintained.
If the user hears the echo in audio
using a headset (Jabra for example)
on a new PC Windows 10.
Press “Windows Key” + “R” then press "Enter"
Or type "mmsys.cpl 2" in the Search Windows Tab, press "Enter"
From "Recording" Tab select the adhoc Jabra Device and double
Clic on it ( or Right Clic + "Properties" button )
The Transmit Properties window appears.
Then on "Listen" Tab, uncheck, if not done,the Option "Listen
to this device".
END OF DOCUMENT
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