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My phone can't charge properly
•Make sure you are using an alcatel battery and the charger from the
box.
•Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C to
40°C).
•When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded.
My phone can't connect to the Internet
•Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•Make sure that the internet access service of your SIM card is
available.
•Check your phone's Internet connecting settings.
•Make sure you are in a place with network coverage.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure the SIM card has been correctly inserted.
•Make sure the chip on your SIM card is not damaged or scratched.
•Make sure the service of your SIM card is available.
Unable to make outgoing calls
•Make sure you have dialled a valid number and have touched .
•For international calls, check the country and area codes.
127


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