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SCOOPY+ S - User Manual
6. How to use the remote access service
6.1. Using the remote assistance
This service allows the AETA support staff to access the codec, for help or possible investigation.
What you need on the SCOOPY+ S:
Up-to-date firmware (1.09 minimum). No additional option is required.
Internet access, for instance via an Ethernet connection to a LAN. But other IP connections are
suitable as well: mobile data access…
6.1.1. Step 1: connect the SCOOPY+ S to the server
Menu Tools > Maintenance > Remote Assistance: activate "Remote Assistance".
If a "Remote Access" option is installed, the menu is Tools > Maintenance > Remote Access, activate
"Allow Remote Access".
If necessary, select the desired IP interface to be used for the remote access connection: "Network
Interface" (with the "Auto" choice, it will be the same that is used for audio over IP transmission).
To check the successful connection: menu Tools > About, "Remote Access Status".
Take note of the MAC address of the main Ethernet interface: menu Tools > About.
Variation: you can also use the "REMOTE ACCESS" html page for this step:
Maintenance tab, REMOTE ACCESS page, check "Allow Remote Assistance".
If a "remote access" option is installed, MAINTENANCE tab, REMOTE ACCESS page, check "Allow Remote
Access".
On the same page, you can select the IP interface that the codec will use for connecting to the service:
"Network Interface". For using always the same interface as for AoIP transmission, select "Auto".
To check the successful connection: STATUS page, GENERAL section.
Take note of the MAC address of the main Ethernet interface: NETWORK tab, ETHERNET PARAMETERS page.
6.1.2. Step 2: open the remote session
Tell the AETA technician the MAC address of the codec; this is the unique identifier for the device.
AETA can then set a control session over the codec. The link is secure and encrypted.
You may disable remote assistance once the intervention is over. This is recommended for avoiding
useless data traffic.
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