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Problem Possible cause Solution
The lid doesn't close com-
pletely
There is excessive frost Eliminate excess frost
The lid gaskets are dirty or sticky Clean the lid gaskets
Food packages are blocking the
lid
Arrange the packages in the
right way, see the sticker in the
appliance
The lid is difficult to open
The lid gaskets are dirty or sticky Clean the lid gaskets
It is too warm in the
freezer
The temperature is not set cor-
rectly.
Set a lower temperature
The lid does not close tightly or
it is not shut properly
Check if the lid closes well and
the gasket is undamaged and
clean
Before freezing the appliance
was not precooled sufficiently
Pre-cool the appliance for
enough time
Large quantities of food to be
frozen were put in at the same
time
Wait some hours and then check
the temperature again. Next
time insert smaller quantities of
food to be frozen at any one time.
Food placed in the appliance
was too warm
Allow food to cool to room tem-
perature before storing.
Products to be frozen are
placed too closely to each other
Place the products in a way so
that cold air could circulate
among them
The lid has been opened often Try to not open the lid often
The lid has been opened for a
long time.
Do not leave the lid open longer
than necessary
It is too cold inside the
freezer
The temperature is not set cor-
rectly.
Set a warmer temperature
The appliance does not
work at all. Neither cool-
ing nor lighting works
Plug is not connected to the
mains socket properly
Connect the mains plug properly
Power does not reach the appli-
ance
Try connecting another electrical
device to the power outlet
The appliance is not switched on Switch on the appliance
There is no voltage in the mains
socket (try to connect another
appliance into it)
Call an electrician
Customer Service
If your appliance is still not working properly after making the above checks, contact the
nearest service centre.
24
What to do if…
24


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