Manual Adyen Fraud - Excessive Charge-Back (page 5 of 19) (English)

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MasterCard Excessive Chargeback Programme

2 MasterCard Excessive Chargeback

Programme

MasterCard closely monitors all chargebacks.

Every month, Adyen's acquiring partners track every merchant's MasterCard

chargeback to transaction ratio (CTR). The CTR is the number of MasterCard

chargebacks received by the acquirer for a merchant in a calender month, divided

by the number of the merchant's MasterCard sales transactions in the preceding

month.

An example of the calculation and the formula can be seen below.

CTR = # of February Chargebacks

# of January Settled Transactions

Chargeback Month February

# of February chargebacks 1000

# of January settled transactions 50000

February CTR 2.00%

MasterCard monitors two types of merchant's as set out below:

Program Thresholds

Chargeback Monitored Merchant • CTR in excess of 1%; and

• at least 100 charge-backs in 1

calender month.

Excessive Chargeback Merchant • two consecutive calendar months

(the “trigger months”) the

merchant has a minimum CTR of

1,5%; and

• at least 100 chargebacks in each

month; and

• this designation is maintained

until the merchant's CTR is below

1,5 % for two consecutive months

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Adyen Fraud - Excessive Charge-Back Manual

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