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MasterCard and Visa Programs
1 MasterCard and Visa Programs
The table set out below explains the five different MasterCard & Visa programs
related to Fraud and/or Chargebacks:
Program Minimum Thresholds Potential Fines
MasterCard
Excessive
Chargeback Program
CTR in excess of
1%; and
at least 100 chargebacks
in 1 calender month.
USD 25 per chargeback above
the allowable threshold; and
A large Violation element
based upon the Issuer
recovery element and basis
point score above the
accepted thresholds for that
month.
MasterCard Global
Merchant Audit
Program
3 fraudulent transactions;
and
At least USD 3,000 in
fraudulent transactions;
and
A fraud to sales dollar
volume ratio minimum of
3% and not exceeding
4.9%
USD 25,000 for not submitting
a special merchant audit
questionnaire.
Visa Global Merchant
Chargeback
Monitoring Program
the number of charge-
backs in a single month is
more than 200; and
the ratio of these
chargebacks to the
merchant's transactions
in the same month is
more than 2%.
USD 100 per chargeback
USD 200 per chargeback if the
merchant has not
implemented procedures to
reduce chargebacks (after
month 4)
Visa Global Merchant
Fraud Program
$25,000 of reported
fraud; and
25 fraud transactions;
and
2.5% fraud-to-sales ratio
1
st
: USD 5,000
increased with an other USD
5,000 for every month on or
above the performance
thresholds
Visa Regional
Merchant Fraud
Program
$15,000; and
15 fraud transactions;
and
7,5% fraud to dollar sales
ratio
No financial penalty only
chargeback window
4 Copyright © Adyen B.V. 2012
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