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233 Copyright © Acronis International GmbH, 2002-2012
Before making a request, collect the information about your system. Select Generate system report
in the Help menu. True Image 2013 will automatically collect the required information and display a
list of what is collected in the report. In the process of creating the report the program may install
some components required for collecting the necessary information. When the report is complete,
click Save and select the desired folder or leave the default folder. The program will archive the
report into a zip file. This report may also be useful when you request the Acronis Customer Service
Department to help you with a problem.
Send the file to the Acronis Customer Service Department. They will build an iso image of a custom
rescue media compatible with your computer hardware and send you the iso file. Burn this file to a
CD/DVD using a program that can handle iso files such as Nero.
Please be aware that finding the appropriate drivers and making the custom rescue media may take time.
Furthermore, finding the appropriate drivers may be not possible in some cases.
After burning your custom rescue CD, test it to make sure that all your computer hardware is now
detected in the recovery environment.
9.6 Viewing log
Most True Image 2013 operations write their own entries in the logs. When issues with the
operations occur, the log entries may provide information on their causes.
The log can provide information, for example, about scheduled backup results, including causes for
any failures.
If you want to view the log of True Image 2013 operations, click the gear wheel icon on the toolbar
to open the Settings menu and then select View log.
You can also open the log for viewing by selecting View log in the Operations menu of a backup box. In this case
you will see only the log items for the last run of the selected backup.
233


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