Manual Acronis True Image 2013 (page 231 of 240) (English)

624414

231

Zoom out

Zoom in

1/240

establish Internet connection or if you can use another computer where Internet connection is

available, use the following URL to go to the Acronis Web site error reporting form:

http://kb.acronis.com/errorcode/.

Select the Acronis product version you use and manually enter the event code into the appropriate

field. Then, click the Search button to search for an article that may contain the solution to your

issue.

Sometimes, an error may occur in a low-level program module and then propagate to higher-level

modules resulting in errors in those modules as well. This is a so called composite error, where every

higher level module generates its own error (event) code. The following error message is an example:

"Failed to start Try & Decide

More information about this error and an applicable solution may be available online in the Acronis

Knowledge base.

To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/

Event code: 0x00970007+0x00970016+0x00970002"

The event codes from different modules are combined with "+" symbols. When manually entering

such event codes into the appropriate field to search in the Knowledge Base, enter the event code

components without spaces around the "+" symbols.

If the event code(s) is not recognized in the Knowledge Base, the base does not yet contain an article

to resolve the issue. In such cases, please open a trouble ticket with Acronis Customer Central.

9.3 How to collect crash dumps

Because a crash of True Image 2013 or Windows can be caused by different reasons, each crash case

must be investigated separately. Acronis Customer Central would appreciate if you could provide the

following information:

If True Image 2013 crashes, please provide the following information:

1. A description of the exact sequence of steps performed before you encountered the issue.

2. Dr. Watson crash dump. For information on how to collect such a dump, see the Acronis Support

Knowledge Base (KB) article at http://kb.acronis.com/content/2192

If True Image 2013 causes a Windows crash:

1. A description of the exact sequence of steps performed before you encountered the issue.

2. A Windows dump file. For information on how to collect such a dump see the Acronis Support KB

article at http://kb.acronis.com/content/17639

If True Image 2013 hangs:

1. A description of the exact sequence of steps performed before you encountered the issue.

2. A userdump of the process. See the Acronis Support KB article at

http://kb.acronis.com/content/6265

3. The Procmon log. See the Acronis Support KB article at http://kb.acronis.com/content/2295

If you cannot access the information, contact Acronis Customer Central for an FTP link for uploading

files.

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

Forumrules

To achieve meaningful questions, we apply the following rules:

First, read the manual;
Check if your question has been asked previously;
Try to ask your question as clearly as possible;
Did you already try to solve the problem? Please mention this;
Is your problem solved by a visitor then let him/her know in this forum;
To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.

new questions and answers
new manuals

You will receive an email to register for one or both of the options.

Get your user manual by e-mail

Enter your email address to receive the manual of Acronis True Image 2013 in the language / languages: English as an attachment in your email.

The manual is 7,95 mb in size.

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Acronis True Image 2013

Acronis True Image 2013 User Manual - German - 19 pages

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.

Info

Acronis True Image 2013 Manual

Product: