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12.1.8.7 How to buy a Large Scale Recovery license?
You can buy a Large Scale Recovery license from an Acronis partner or from the Acronis online store.
Having purchased a license from an Acronis partner, you receive a confirmation e-mail with a
registration code. Log in to your Acronis account and enter the registration code in the product
registration section. The registered license appears on the Initial Seeding / Recovery tab on your
account management webpage.
A license purchased from the Acronis online store appears on the Initial Seeding / Recovery tab
immediately after the payment is processed.
12.1.8.8 How do I track a Large Scale Recovery order status?
On the Acronis website, the Initial Seeding / Recovery tab shows you the status of all your orders. In
addition, you will receive e-mail notifications about most important events.
Available – The license can be used for any machine.
An order was created – This status is set upon completion of the Large Scale Recovery order
form. This means that the license cannot be used for any other machine. From this point on, you
can cancel the order if something goes wrong. This will return the license to the pool of available
licenses.
The order is being processed - Order processing in the datacenter started.
Writing data – Your backups are being written onto the media. From this point on, you cannot
cancel the order.
Writing data has been completed – Your backups have been successfully written to the media.
Ready to ship the media – Your order has been processed and the media will be shipped shortly.
The order has been completed. The media has been shipped – The media has been shipped to
you (the carrier and the tracking number are specified).
[Occasional] The order is on hold – Your order was placed on hold due to technical difficulties
processing the order. Acronis is working on resolving these issues.
[Occasional] The order has been cancelled – The order has been cancelled.
[Occasional] Address is undeliverable – Acronis cannot send the disk. On the same Web page,
click Change my delivery address and specify the correct address for the order.
[Occasional] Address has been updated – This status is set after you have updated the delivery
address on Acronis website.
12.1.8.9 How to perform large scale recovery?
The recovery procedure is the same as when recovering from the cloud storage. Just specify the path
to the location where your backups are. For detailed information about recovery please refer to the
context-sensitive help.
12.1.9 Subscription lifecycle FAQ
This section explains a subscription lifecycle and subscription operations that you can perform on
your account management webpage.
