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33. Troubleshooting
This chapter presents some problems you may encounter when using Acronis Backup
and Security 2010 and provides you with possible solutions to these problems. Most
of these problems can be solved through the appropriate configuration of the product
settings.
If you cannot find your problem here, or if the presented solutions do not solve it,
you can contact the Acronis technical support representatives as presented in
chapter Support (p. 301).
33.1. Installation Problems
This article helps you troubleshoot the most common installation problems with
Acronis Backup and Security 2010. These problems can be grouped into the following
categories:
Installation validation errors: the setup wizard cannot be run due to specific
conditions on your system.
Failed installations: you initiated installation from the setup wizard, but it was not
completed successfully.
33.1.1. Installation Validation Errors
When you start the setup wizard, a number of conditions are verified to validate if
the installation can be initiated. The following table presents the most common
installation validation errors and solutions to overcome them.
Description&SolutionError
In order to run the setup wizard and install Acronis
Backup and Security 2010 you need administrator
privileges. Do any of the following:
You do not have sufficient
privileges to install the
program.
Log on to a Windows administrator account and run
the setup wizard again.
Right-click the installation file and select Run as.
Type the user name and password of a Windows
administrator account on the system.
Acronis Backup and Security 2010 was previously
installed on your system, but the installation was not
The installer has detected
a previous Acronis Backup
completely removed. This condition blocks a new
installation of Acronis Backup and Security 2010.
and Security 2010 product
that was not uninstalled
properly.
Troubleshooting
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