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Troubleshooting and service
Service
If the AV500 detects that it cannot operate properly, it turns
o the vein display light and displays an alert or fault screen.
When the AV500 is not operating properly turn the device
o using the side purple power on/o button.
Alerts appear if you operate the device in an environment
that is too cold (less than 4°C/39°F) or too hot (more than
33°C/90°F). Should a temperature alert occur, simply bring
the AV500 back within its operating temperature range.
If the fault screen appears, you should stop using the AV500
immediately. Turn o the device and contact AccuVein Customer
support. They may ask for the serial number and fault code
that appears on the fault screen.
For all customer service needs inside the USA, contact AccuVein
customer support via telephone at (888)631-8160. For cus-
tomer inquiries outside the United States, please contact your
local approved distributor or send an email to international-
service@accuvein.com.
Faults & Alerts
The AV500 will alert the user if it is not able to operate.
Fault
Unit faulted. Contact AccuVein Customer
Support.
For all service needs inside the USA,
contact AccuVein customer support
via telephone at (888) 631-8160. For
customer inquiries outside the United
States, please contact your local
approved distributor or send an email to
international-service@accuvein.com.
Too Cold Alert
Unit too cold. Bring the device above
C/39°F
Too Hot Alert
Unit too hot. Bring the device below
33°C/90°F
Charging Issues
Check that the device is plugged into an approved
AccuVein charging accessory.
If the light on the charging cradle does not turn on, the
problem lies within the charging accessories.
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