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Chapter 4 Troubleshooting
ZyWALL SSL 10 User’s Guide
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V The connection is slow or intermittent.
Transmission speed varies depending on your network connection to the ZyWALL and
the traffic load. Check with your network administrator and ask for more bandwidth
assigned to you.
V I cannot access a web site (on Mondays).
Check that the web site is available for access.
Check that the network administrator has not blocked you from accessing the web site
during specific times.
V I cannot access a non-web based application.
Check that the application is available for access.
Make sure you have following the instruction in the pop-up information window to access
the application.
If required, make sure you enter the access account information correctly.
V I cannot access a file share.
Check that the file server is configured properly and is available for access.
If required, make sure you enter the access account information correctly.
Contact your network administrator for assistance if the problem persists.
V I cannot open a file.
If your web browser cannot open a file, you are prompted to download it to your
computer. You can then launch the appropriate application to open the file.
V I cannot rename/delete/upload a file and/or folder.
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