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Chapter 11 Troubleshooting
WAP6906 User’s Guide
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11.2 WAP6906 Access and Login
I forgot the password.
1 The default password is on the device label.
2 If this does not work, you have to reset the device to its factory defaults. See Section 11.4 on page 69.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct address.
The default web address (URL) of the WAP6906 is http://zyxelsetup (for Windows) or http://
zyxelsetup.local (for Mac).
The WAP6906’s IP address is http://192.168.1.5.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.4 on page 11.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled.
4 Reset the device to its factory defaults, and try to access the WAP6906 with the default address.
5 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
If your computer is connected wirelessly, use a computer that is connected to a LAN port.
I can see the Login screen, but I cannot log in to the WAP6906.
1 Make sure you have entered the password correctly. The default password is in the device label.
2 This can happen when you fail to log out properly from your last session. Try logging in again after 5
minutes.
3 Disconnect and re-connect the WAP6906.
4 If this does not work, you have to reset the device to its factory defaults. See Section 11.4 on page 69.
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