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Chapter 43 Troubleshooting
VMG/XMG Series User’s Guide
384
2Make sure you entered your ISP account information correctly in the Network Setting > Broadband
screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
3If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in the
Zyxel Device and your wireless client and that the wireless settings in the wireless client are the same as
the settings in the Zyxel Device.
4Disconnect all the cables from your device and reconnect them.
5If you’re connecting an Ethernet cable to the WAN port for Ethernet WAN connections, and an RJ-11
cable to the DSL port for DSL connections at the same time. Make sure you have the Ethernet WAN port
connected to a MODEM or Router that has Internet access. If it doesn’t, remove the Ethernet cable or
restore the fourth LAN port back from a WAN port to a LAN port. See
The Ethernet WAN connection has priority over the DSL connection. The Zyxel Device follows this rule,
even the Ethernet WAN port doesn’t have an IP for Internet connections. See Section 1.1.5 on page 22
for more information about WAN priority.
6If the problem continues, contact your ISP.
I cannot access the Internet through a DSL connection.
1Make sure you have the DSL WAN port connected to a telephone jack (or the DSL or modem jack on a
splitter if you have one).
2Make sure you configured a proper DSL WAN interface (Network Setting > Broadband screen) with the
Internet account information provided by your ISP and that it is enabled.
3Check that the LAN interface you are connected to is in the same interface group as the DSL
connection (Network Setting > Interface Grouping).
4If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in the
LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.
I cannot connect to the Internet using a second DSL connection.
ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL
connection, either ADSL or VDSL connection at one time.
I cannot connect to the Internet using an Ethernet connection.
1Make sure you have the Ethernet WAN port connected to a MODEM or Router.
2Make sure you configured a proper Ethernet WAN interface (Network Setting > Broadband screen) with
the Internet account information provided by your ISP and that it is enabled.
384


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