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Chapter 37 Troubleshooting
Nebula Mobile Router User’s Guide
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2Reboot the Zyxel Device.
3If you are connecting a USB hard drive that comes with an external power supply, make sure it is
connected to an appropriate power source that is on.
4Reconnect your USB device to the Zyxel Device.
37.8 UPnP Problems
My computer cannot detect UPnP settings from the Zyxel Device.
1Make sure that UPnP is enabled in your computer. For Windows 10, see Section 9.7 on page 176.
2On the Zyxel Device, make sure that UPnP is enabled on the Network Settings > Home Networking >
UPnP screen. See Section 9.4 on page 171 for details.
3Disconnect the Ethernet cable from the Zyxel Device’s Ethernet port or from your computer.
4Reconnect the Ethernet cable.
5Restart your computer.
37.9 Getting More Troubleshooting Help
Search for support information for your model at www.zyxel.com and community.zyxel.com for more
troubleshooting suggestions.
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