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ZyXEL NBG5715 Manual

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Chapter 23 Troubleshooting
NBG5715 User’s Guide
172
6 Make sure traffic between the WLAN and the LAN is not blocked by the firewall on the NBG5715.
7 Make sure you allow the NBG5715 to be remotely accessed through the WLAN interface. Check
your remote management settings.
• See the chapter on Wireless LAN in the User’s Guide for more information.
I can access the Internet, but I cannot open my network folders.
If you cannot access a network folder, make sure your account has access rights to the folder you
are trying to open.
What factors may cause intermittent or unstabled wireless connection? How can I solve this
problem?
The following factors may cause interference:
• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless
devices.
To optimize the speed and quality of your wireless connection, you can:
• Move your wireless device closer to the AP if the signal strength is low.
• Reduce wireless interference that may be caused by other wireless networks or surrounding
wireless electronics such as cordless phones.
• Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and
the wireless client.
• Reduce the number of wireless clients connecting to the same AP simultaneously, or add
additional APs if necessary.
• Try closing some programs that use the Internet, especially peer-to-peer applications. If the
wireless client is sending or receiving a lot of information, it may have too many programs open
that use the Internet.
• Position the antennas for best reception. If the AP is placed on a table or floor, point the antennas
upwards. If the AP is placed at a high position, point the antennas downwards. Try pointing the
antennas in different directions and check which provides the strongest signal to the wireless
clients.
23.7 USB Device Problems
I cannot access or see a USB device that is connected to the NBG5715.
… 172 …


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