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Chapter 23 Troubleshooting
NBG334S User’s Guide
204
23.2 NBG334S Access and Login
V I don’t know the IP address of my NBG334S.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the
NBG334S by looking up the IP address of the default gateway for your computer. To do
this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig.
The IP address of the Default Gateway might be the IP address of the NBG334S (it
depends on the network), so enter this IP address in your Internet browser.
3 Set your device to Router Mode, login (see the Quick Start Guide for instructions) and
go to the Device Information table in the Status screen. Your NBG334S’s IP address is
available in the Device Information table.
If the DHCP setting under LAN information is None, your device has a fixed IP
address.
If the DHCP setting under LAN information is Client, then your device receives an
IP address from a DHCP server on the network.
4 If your NBG334S is a DHCP client, you can find your IP address from the DHCP server.
This information is only available from the DHCP server which allocates IP addresses
on your network. Find this information directly from the DHCP server or contact your
system administrator for more information.
5 Reset your NBG334S to change all settings back to their default. This means your
current settings are lost. See Section 23.4 on page 207 in the Troubleshooting for
information on resetting your NBG334S.
V I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section
23.4 on page 207.
V I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
The default IP address is 192.168.1.1.
If you changed the IP address (Section 7.3 on page 102), use the new IP address.
If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for I don’t know the IP address of my NBG334S.
204


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