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APPENDIX I
Customer Support
In the event of problems that cannot be solved by using this manual, you should contact your
vendor. If you cannot contact your vendor, then contact a ZyXEL office for the region in
which you bought the device. Regional offices are listed below (see also http://
www.zyxel.com/web/contact_us.php). Please have the following information ready when you
contact an office.
Required Information
Product model and serial number.
Warranty Information.
Date that you received your device.
Brief description of the problem and the steps you took to solve it.
“+” is the (prefix) number you dial to make an international telephone call.
Corporate Headquarters (Worldwide)
Support E-mail: support@zyxel.com.tw
Sales E-mail: sales@zyxel.com.tw
Telephone: +886-3-578-3942
Fax: +886-3-578-2439
Web: www.zyxel.com
Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park,
Hsinchu 300, Taiwan
China - ZyXEL Communications (Beijing) Corp.
Support E-mail: cso.zycn@zyxel.cn
Sales E-mail: sales@zyxel.cn
Telephone: +86-010-82800646
Fax: +86-010-82800587
Address: 902, Unit B, Horizon Building, No.6, Zhichun Str, Haidian District, Beijing
Web: http://www.zyxel.cn
China - ZyXEL Communications (Shanghai) Corp.
Support E-mail: cso.zycn@zyxel.cn
Sales E-mail: sales@zyxel.cn
Telephone: +86-021-61199055
Fax: +86-021-52069033
311


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