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z Cracked glass or LCD due to external factors.
z Damage or faults caused by an external force.
z Damage or faults caused by liquids.
z Damage or faults caused by liquid or dry chemical substances (such as petrol, acids,
corrosive materials) and dust, dirt or other foreign objects.
z Damage or faults caused by external heat or fire. (Damage by internal heat is
covered if it did not occur for an external reason.)
z Superficial damage that happened for external reasons, including dents, shabbiness,
scratches on the enclosure, discolouration, cracks, peeling of metal or plastic parts of
the enclosure.
** The customer is advised to regularly make copies of personal information and other
contents on the Device and to erase the same from the memory of the Device before
handing over the Device to a service agent. If the customer does not do this, Orange is
not responsible, to either the customer or a third party, for the information in the
Device’s memory.
