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43
Trouble Shooting
Symptoms Possible Causes Solutions
Inadequate battery
capacity
Charge the battery
Unable to turn on
the phone
Poor contact Reinstall the battery
Automatic
power-off
Seriously poor battery
capacity
Recharge the
battery
Deceasing of battery
performance
Replace the battery
Inadequate
standby time
Poor network signal
Turn off the phone
as the signal is poor
Poor network signal
Move to other
places
Unable to
connect to the
network
Out of service area
Make sure your
phone is in network
service area
Call drop Poor network signal
Move to other
places
Does not ring
upon incoming
calls
Set to “Silent” or
minimum volume
Enter “My Profiles”
to set Non-silent
or check the ringing
volume
Prompt to input
PUK
SIM card locked due
continuously entering an
incorrect PIN code three
times
Contact your
network operator
Unable to view
some photos
Your phone doesn’t
support the photo
format, or the size of
photo is too big
Change the photo
format or size
47


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