596083
39
Zoom out
Zoom in
Previous page
1/44
Next page
Troubleshooting
74 75
Problem Possible Causes Possible Solution
Battery not
charging
The battery or battery charger is damaged. Contact the dealer.
The phone’s temperature is below 32°F
(0°C) or higher than 113°F (45°C).
Adjust the battery charging environment to
avoid extremes of temperature.
Poor contact between the battery and
charger.
Check all connectors to make sure all
connections have been properly made.
Shortened standby
time
The standby time is related to your service
provider system configuration. The same
phone used with different service providers’
systems will not provide exactly the same
length of standby time.
If you are located in an area where
signaling is weak, temporarily power off
the phone.
The battery is depleted. In high temperature
environments, battery life will be shortened.
Use a new battery.
If you are not able to connect to the
network, the phone will continue to send
out signals as it attempts to locate a base
station. Doing so consumes battery power
and will consequently shorten standby time.
Change your location to one where the
network is accessible, or temporarily turn
off your phone.
Cannot turn your
phone on
Battery power has been depleted. Recharge the phone’s battery.
Unable to connect
to the network
You are not within the network’s service
area.
Check the service area with your service
provider.
Problem Possible Causes Possible Solution
You cannot make
outgoing calls.
Poor signal.
Move to an open space, or if you are inside
a building, move closer to a window.
You have activated the Fixed dial
numbers feature.
Go to Call settings to check the Fixed
Dialing Numbers and disable it.
You have activated the Call barring
feature.
Upgrade the phone software.
PIN Code blocked
You have entered an incorrect PIN code
three consecutive times.
Contact your service provider.
Unable to enter
information into
the phonebook
The phonebook’s memory is already full. Delete unnecessary data from the contacts.
Phone crashes,
reboots, freeze, or
cannot be powered
on
Some third-party software is not compatible
with your phone.
Reset the phone to factory status.
Cannot answer
incoming calls
You have activated the Call barring
feature.
Enter safety mode and uninstall the
software that may cause the problem.
Troubleshooting
39


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for ZTE Valet at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of ZTE Valet in the language / languages: English as an attachment in your email.

The manual is 3,24 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info