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16.216.2
16.216.2
16.2
Error MessagesError Messages
Error MessagesError Messages
Error Messages
MessageMessage
MessageMessage
Message
No (U)SIM detectedNo (U)SIM detected
No (U)SIM detectedNo (U)SIM detected
No (U)SIM detected
Enter PIN codeEnter PIN code
Enter PIN codeEnter PIN code
Enter PIN code
Enter PUK codeEnter PUK code
Enter PUK codeEnter PUK code
Enter PUK code
Enter 16 digit unlock codeEnter 16 digit unlock code
Enter 16 digit unlock codeEnter 16 digit unlock code
Enter 16 digit unlock code
Enter handset securityEnter handset security
Enter handset securityEnter handset security
Enter handset security
codecode
codecode
code
File does not exist or is inFile does not exist or is in
File does not exist or is inFile does not exist or is in
File does not exist or is in
the wrong formatthe wrong format
the wrong formatthe wrong format
the wrong format
SolutionSolution
SolutionSolution
Solution
Check a valid USIM card is inserted
See 2.1 How do I insert the USIM Card?
Enter the correct PIN code supplied by your service provider
Contact your service provider to get the PUK code
This is seen with a foreign SIM card. The handset is locked
to Telstra. Contact your service provider to unlock your
device.
The default handset security code is 0000
See the Technical Specifications below to check the file
type is supported by the handset.
On your PC or MAC, make sure the file and folder is closed.
Re-send the file to the handset using Join Me, Mass Storage
Mode or Bluetooth transfer.
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