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Problem Possible causes Possible solution
(U)SIM card
error
(U)SIM card malfunction or
damage.
Take the (U)SIM card to
your service provider for
testing.
(U)SIM card inserted
improperly.
Insert the (U)SIM card
properly.
Debris on the (U)SIM card
contacts.
Use a soft, dry cloth to
clean the (U)SIM card
contacts.
Unable to
connect to
the network.
(U)SIM card invalid.
Contact your service
provider.
You are not within the
network’s service area.
Check the service
area with your service
provider.
Poor signal.
Move to an open space,
or if you are inside a
building, move closer to
a window.
You cannot
answer
incoming
calls.
You have activated the Call
Barring feature.
Go to Settings > Call
Setup> Call Barring,
and then select Cancel
all call barring.
You cannot
make
outgoing
calls.
You have activated the Call
Barring feature.
Go to Settings > Call
Setup> Call Barring,
and then select Cancel
all call barring.
54


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