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Problem Possible causes Possible solution
Battery not
charging
The battery or battery charger is
damaged.
Contact the dealer.
The phone’s temperature is below 0°C
or higher than 45°C.
Adjust the environment to avoid
extremes of temperature.
Poor contact between the battery
and charger.
Check all connectors to make
sure all connections have been
properly made.
Shortened
standby time
The standby time is related to your
service provider system conguration.
The same phone used with different
service providers’ systems will not
provide exactly the same length of
standby time.
If you are located in an area
where signaling is weak,
temporarily power off the phone.
The battery is depleted. In high
temperature environments, battery life
will be shortened.
Use a new battery.
Battery power is consumed in a
variety of ways, including sending
out signals to locate a base station
when you are unable to connect to
a network.
Turn off Wi-Fi, GPS, and Bluetooth
if they are not being used. You
can also adjust your screen
brightness and timeout duration
in Settings > Display.
Cannot turn
your phone on
Battery power has been depleted. Recharge the phone’s battery.
micro-SIM card
error
The micro-SIM card has
malfunctioned or is damaged.
Take the micro-SIM card to your
service provider for testing.
micro-SIM card inserted improperly. Insert the micro-SIM card
properly.
Debris on the micro-SIM card
contacts.
Use a soft, dry cloth to clean the
micro-SIM card contacts.
Problem Possible causes Possible solution
Unable to
connect to the
network
The micro-SIM card is invalid. Contact your service provider.
You are not within the network’s
service area.
Check the service area with
your service provider.
Poor signal. Move to an open space, or if
you are inside a building, move
closer to a window.
Cannot answer
incoming calls
You have activated the Call Barring
feature.
Go to Call Barring Settings, and
then select Deactivate All.
Cannot make
outgoing calls
You have activated the Call Barring
feature.
Go to Call Barring Settings, and
then select Deactivate All.
You have activated Fixed Dialing
Numbers.
Go to Fixed Dialing Numbers
and disable it.
PIN code
blocked
You have entered an incorrect PIN
code three consecutive times.
Contact your service provider.
If the service provider provides
the SIM card’s PUK code, use
the PUK code to unlock the SIM
card.
Unable to enter
information into
the phonebook
The phonebook’s memory is already
full.
Delete unnecessary data from
the contacts.
Phone crashes,
reboots, freezes,
or cannot be
powered on
Some third-party software is not
compatible with your phone.
Uninstall the software that may
cause the problem.
Upgrade the phone software.
Reset the phone to factory
status.
Device is
sluggish or
responds slowly
Your phone is allocating memory to a
large number of apps running at the
same time.
Go to Task Manager and close
apps that are not being used.
TROUBLESHOOTING TROUBLESHOOTING
51


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