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Problem
Possible causes
Possible solution
the network
You are not within the
network’s service area.
Check the service area
with your service
provider.
Poor signal.
Move to an open space,
or if you are inside a
building, move closer to
a window.
Cannot
answer
incoming
calls
You have activated the
Call barring feature.
Go to Call Barring
Settings, and then
select Deactive All.
You cannot
make
outgoing
calls.
You have activated the
Call barring feature.
Go to Call Barring
Settings, and then
select Deactive All.
You have activated the
Fixed dialing numbers
feature.
Go to Fixed Dialing
Numbers and disable it.
PIN Code
blocked
You have entered an
incorrect PIN code three
consecutive times.
Contact your service
provider. If the service
provider provides the
micro-SIM card’s PUK
code, use the PUK code
to unlock the micro-SIM
card.
159


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