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Problem Possible causes Possible solution
service area. area with your service
provider.
Poor signal.
Move to an open
space, or if you are
inside a building, move
closer to a window.
Cannot answer
incoming calls
You have activated the Call
barring feature.
Go to Call center >
Call settings >
SIM1/SIM2 call
settings >Call
barring, and then
select Cancel all.
You cannot
make outgoing
calls
You have activated the Call
barring feature.
Go to Call center >
Call settings >
SIM1/SIM2 call
44


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