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Problems and their solutions
Symptoms Possible Causes Solutions
Phone won’t turn on The battery is dead Charge the battery
Poor contact Reinstall the battery
Phone turns itself
off
Battery very low Charge the battery
Poor standby time Decreasing of
battery performance
Replace the battery
Weak network signal Turn off the phone temporarily
Can’t connect to the
network
Weak network signal Move to where the signal is
stronger.
Out of the service
area
Make sure you’re in a network
service area.
Calls keep dropping Weak network signal Move to where the signal is
stronger.
Phone doesn’t ring
when I receive
incoming calls
Phone is set to
‘Silent’ or minimum
volume.
Enter “System Settings > Sound”
to select a non-silent mode or
to increase the ring volume.
Unable to connect to
the Internet
Not connected to the
network
Check if the network connection
is closed. Please refer to
“System Settings >Wireless &
Networks > More… > Mobile
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