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Problem
Possible causes
Possible solution
If you are not able to
connect to the network, the
phone will continue to send
out signals as it attempts to
locate a base station. Doing
so consumes battery power
and will consequently
shorten standby time.
Change your location to one
where the network is
accessible, or temporarily
turn off your phone.
Cannot turn
your phone on
Battery power has been
depleted.
Recharge the phone’s
battery.
nano-SIM card
error
The nano-SIM card
malfunctions or is damaged.
Take the nano-SIM card to
your service provider for
testing.
The nano-SIM card is
inserted improperly.
Insert the nano-SIM card
properly.
There is debris on the
nano-SIM card contacts.
Use a soft, dry cloth to clean
the nano-SIM card contacts.
Unable to
connect to the
network
The nano-SIM card is
invalid.
Contact your service
provider.
You are not within the
network’s service area.
Check the service area with
your service provider.
The signal is poor.
Move to an open space, or if
you are inside a building,
move closer to a window.
Cannot answer
incoming calls
You have activated the Call
barring feature.
Disable this feature. See
Bar Certain Calls.
Cannot make
outgoing calls
You have activated the Call
barring feature.
Disable this feature. See
Bar Certain Calls.
158


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