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Zoef Robot RB120TZ Manual

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6. Troubleshooting
Malfunction Possible Causes Solutions
The device gets
slippery or works in
irregular patterns.
A. Glass is too dirty or
too wet.
B. Cleaning pad is too
dirty or too wet.
A. Change cleaning pad.
B. Clean the driving treads.
C. Use remote control to manually restart it.
power. power.
A. Check if the cleaning pad is attached properly,
replace it correctly.
B. Check if there is any crack on the glass.
C. Check if the glass frames are with uneven area/
rubber part. If there is uneven area or uneven
rubber part on the glass, use remote control
to operate the device manually and keep the
RB120TZ away from the uneven area / uneven
rubber part when cleaning.
The devices can’t be
started after switched
on, or works in irregular
patterns.
Edge detection sensor
abnormal.
A. Remove the cleaning pad and reattach it ma-
king sure it is placed exactly within its velcro area
and does not cover the edge detection sensors.
B. Open APP on your phone, connect it with the
corners of APP interface (Red indications on the
APP interface means the edge sensor is malfunc-
tioned).
C. Edge detection sensors failure, contact after-sa-
les service.
Red indicator light
once/second
Improper connection of
Power Supply.
Check if the plug is connected well, or the screws of
the extension cables are placed tight.
Both Red and Blue
Hardware failure. Contact after-sales service.
Remote control does
not work.
A. No battery inside
or battery has low
power.
B. Remote control is
broken.
A. Change the battery.
B. Replace the remote control with new one.
The device got stuck
on glass frames.
Edge-detection misjud-
gement.
A. Press STOP on remote control, move the device
B. Pull the robot lightly to reachable location if you
can’t remote control it.
Both Red and Blue
Light on, no beeps.
The device is not sucking
properly on window.
Put the device on window surface manually, make
sure it sucks on the window properly.
Buzzer beeps twice
when it’s in use.
Edge sensor detects
frameless glass.
It’s normal, if it is cleaning frameless glass.
Squeaky sound when
it’s in use.
Glass is too dry or edge
detection sensors are
too dirty.
A. Spray a little bit of water on the cleaning cloth.
B. Clean the edge detection sensors and operate
again.
The device doesn’t
return to Starting Point
after cleaning.
The glass surface’s fricti-
on index is different.
Use remote control to direct the device return to
reachable location.
… 34 …


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