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Investigation of Common Problems
Prompt Tone
Cause of Failture
Solution
If can’t troubleshoot according to the above table, you can contact us freely
14
Robot suspended,
stop cleaning
Robot suspended
Please put the robot back to the
ground and press the start button
Robot is not yet ready
Please check whether the font
bumper can be bounced normally,
and the ground sensors are cleaned
Low battery
Low Battery Reminder when
charge base can’t be detected
Please charge the robot manually
Low battery,
please charge immediately
Low Battery Reminder when
charge base can’t be detected
Please charge the robot manually
Battery is too low,
robot is ready shut down now
Low Battery Reminder when
charge base can’t be detected
Please charge the robot manually
Charge abnormal, please check
Charging station problem
Please check whether the connection
between robot and charging pole
pieces connected well, or use adaptor
to charge directly
Main roller brush is entangled,
please clean it
Roller Brush get tangle
Please check whether the roller
brush is twinned and clean up
Left/right wheel jammed,
please clean the left/right wheel
Wheel Jammed
Please check whether the wheel
is entangled and clean up
Side brush jammed,
please clean side brush
Side brush jammed
Please check whether the side
brushes is twinned and clean up
please clean side brush
check the collision sensor
Front Bumper problem
Please check whether the
font bumper can be bounced normally
ground sensor is blocked,
please clean ground sensor
Please check whether
the sensor get dirtied or be obscured
vacuum motor is entangled,
please clean vacuum motor
Vacuum motor jammed
Please check
whether the dust bin enter is blocked
Ground sensor problem
Press button when ground
or collision detection is effective
37


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