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Zebra ZT200 Series Manual

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P1048261-005 Rev. A
ZT200 Series™
Industrial Printers
User Guide
© 2015 ZIH Corp. and/or its affiliates. All rights reserved. Zebra and the stylized Zebra head are trademarks
of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective
owners.
The copyrights in this manual and the software and/or firmware in the printer described therein are owned by ZIH
Corp. and Zebra's licensors. Unauthorized reproduction of this manual or the software and/or firmware in the printer
may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be
subject to civil liability.
This product may contain ZPL
®
, ZPL II
®
, Link-OS™, and ZebraLink™ programs; Element Energy Equalizer
®
Circuit; E
3®
; and Monotype Imaging fonts. Software © ZIH Corp. All rights reserved worldwide.
All other brand names, product names, or trademarks belong to their respective holders. For additional trademark
information, please see “Trademarks” on the product CD.
Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its
subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed
to any other parties for any other purpose without the express, written permission of Zebra Technologies.
Product Improvements Continuous improvement of products is a policy of Zebra Technologies. All
specifications and designs are subject to change without notice.
Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and
manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation, production,
or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business interruption, or loss
of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra
Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Part Number: P1048261-005 Rev. A
3
Declaration of Conformity
11/5/15 P1048261-005
Declaration of Conformity
We have determined that the Zebra printers identified as the
ZT210™, ZT220™, and ZT230™
manufactured by:
Zebra Technologies Corporation
3 Overlook Point
Lincolnshire, Illinois 60069 U.S.A.
Have been shown to comply with the applicable technical standards of the FCC
For Home, Office, Commercial, and Industrial use
If no unauthorized change is made in the equipment,
and if the equipment is properly maintained and operated.
Declaration of Conformity
Compliance Information
4
P1048261-005 11/5/15
Compliance Information
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
FCC Radiation Exposure Statement
(for printers with RFID encoders)
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
Canadian DOC Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Note • This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
11/5/15 P1048261-005
Contents
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Navigating through Screens in the ZT230 Printer Display . . . . . . . . . . . . . . . . . . . . . 15
Idle Display, Home Menu, and User Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Coated Side of Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2 • Printer Setup and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Select a Location for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Install the Printer Driver and Connect the Printer to the Computer . . . . . . . . . . . . . . . . . 28
Install Zebra Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connect a Computer to the Printer’s USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connect a Computer to the Printer’s Serial or Parallel Port . . . . . . . . . . . . . . . . . . . 41
Connect to Your Network through the Printer’s Ethernet Port . . . . . . . . . . . . . . . . . . 49
Connect the Printer to Your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Contents
6
P1048261-005 11/5/15
Select a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Load the Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Final Steps for Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Final Steps for Peel-Off Mode (with or without Liner Take-Up) . . . . . . . . . . . . . . . . . 78
Final Steps for Cutter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Print a Test Label and Make Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
3 • Printer Configuration and Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Changing Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Calibration and Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Sensor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Calibrate the Ribbon and Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Adjust the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Adjust Ribbon Tension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
4 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Cleaning Schedule and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Clean the Exterior, the Media Compartment, and the Sensors . . . . . . . . . . . . . . . . 135
Clean the Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Clean the Peel Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Clean the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
5 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Meaning of Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Printing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Miscellaneous Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
7
Contents
11/5/15 P1048261-005
Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
FEED Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
FEED + PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
CANCEL + PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Communication Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
6 • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Contents
8
P1048261-005 11/5/15
Notes • ___________________________________________________________________
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__________________________________________________________________________
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__________________________________________________________________________
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11/5/15 P1048261-005
About This Document
This section provides you with contact information, document structure and organization, and
additional reference documents.
Contents
Who Should Use This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About This Document
Who Should Use This Document
10
P1048261-005 11/5/15
Who Should Use This Document
This User Guide is intended for use by any person who needs to perform routine maintenance,
upgrade, or troubleshoot problems with the printer.
How This Document Is Organized
The User Guide is set up as follows:
Section Description
Introduction on page 11 This section provides a high-level overview of the
printer and its components.
Printer Setup and Operation
on page 25
This section assists the technician with initial setup
and operation of the printer.
Printer Configuration and Adjustment
on page 91
This section assists you with configuration of and
adjustments to the printer.
Routine Maintenance on page 133 This section provides routine cleaning and
maintenance procedures.
Troubleshooting on page 149 This section provides information about errors that
you might need to troubleshoot. Assorted
diagnostic tests are included.
Specifications on page 175 This section lists general printer specifications,
printing specifications, ribbon specifications, and
media specifications.
Glossary on page 183 The glossary provides a list of common terms.
11/5/15 P1048261-005
1
Introduction
This section provides a high-level overview of the printer and its components.
Contents
Printer Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Navigating through Screens in the ZT230 Printer Display. . . . . . . . . . . . . . . . . . . . . . 15
Idle Display, Home Menu, and User Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Types of Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Coated Side of Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Introduction
Printer Components
12
P1048261-005 11/5/15
Printer Components
Figure 1 shows the components inside the media compartment of your printer. Depending on
the printer model and the installed options, your printer may look slightly different. The
components that are labeled are mentioned in procedures throughout this manual.
Figure 1 • Printer Components
* This component appears only in printers that have the Thermal Transfer option installed.
Note • The components inside your printer are color-coded.
• The touch points that you will need to handle are colored gold inside the printers and are
highlighted in gold in the illustrations in this manual.
• The components associated with the ribbon system are made of black plastic, while the
components associated with media are made of gray plastic. Those components and
others are highlighted in light blue in the illustrations in this manual as needed.
1
Control panel
6
Media supply guide
2
Media door
7
Media dancer assembly
3
Ribbon take-up spindle*
8
Printhead-open lever
4
Ribbon supply spindle*
9
Printhead assembly
5
Media supply hanger
10
Platen roller
ZT230
ZT210
ZT220
1
5
6
9
10
2
8
3
4
7
13
Introduction
Control Panel
11/5/15 P1048261-005
Control Panel
The control panel indicates the printer’s current status and allows the user to control basic
printer operation.
6
13
12
9
8
11
10
1 2 3 4 5
14 15 16
Figure 2 • ZT230 Printer Control Panel
7
1
STATUS light These indicator lights
show the current status
of the printer. For more
information, see
Table 12 on page 150.
2
PAUSE light
3
DATA light
4
SUPPLIES light
5
NETWORK light
6
The display shows the printer’s current status and
allows the user to navigate the menu system.
7
RIGHT SELECT
button
These buttons execute
the commands shown
directly above them in
the display.
8
LEFT SELECT button
9
The UP ARROW button operates as follows in the
menu system:
• Changes the parameter values. Common uses
are to increase a value, to scroll through choices,
or to change values while entering the printer
password.
• Navigates up in a menu.
The UP ARROW button changes the parameter
values. Common uses are to increase a value or to
scroll through choices.
10
The OK button selects or confirms what is shown
on the display.
11
The LEFT ARROW button, which is active only
in the menu system, navigates to the left.
12
The RIGHT ARROW button, which is active only
in the menu system, navigates to the right.
13
The DOWN ARROW button operates as follows
in the menu system:
• Changes the parameter values. Common uses
are to decrease a value, to scroll through choices,
or to change the cursor position while entering
the printer password.
• Navigates down in a menu.
The DOWN ARROW button changes the
parameter values. Common uses are to decrease a
value or to scroll through choices.
14
The PAUSE button starts or stops printer operation
when pressed.
15
The FEED button forces the printer to feed one
Introduction
Control Panel
14
P1048261-005 11/5/15
6 7 8
1 2 3 4 5
Figure 3 • ZT220 Printer Control Panel
1
STATUS light These indicator lights
show the current status of
the printer. For more
information, see Table 12
on page 150.
2
PAUSE light
3
DATA light
4
SUPPLIES light
5
NETWORK light
6
The PAUSE button starts or stops printer operation
when pressed.
7
The FEED button forces the printer to feed one blank
label each time the button is pressed.
8
The CANCEL button cancels label formats when the
printer is paused.
• Press once to cancel the next label format.
• Press and hold for 2 seconds to cancel all label
formats.
6 7 8
1 2 3 4 5
Figure 4 • ZT210 Printer Control Panel
1
STATUS light These indicator lights
show the current status of
the printer. For more
information, see Table 12
on page 150.
2
PAUSE light
3
DATA light
4
SUPPLIES light
5
NETWORK light
6
The PAUSE button starts or stops printer operation
when pressed.
7
The FEED button forces the printer to feed one blank
label each time the button is pressed.
8
The CANCEL button cancels label formats when the
printer is paused.
• Press once to cancel the next label format.
• Press and hold for 2 seconds to cancel all label
formats.
15
Introduction
Control Panel
11/5/15 P1048261-005
Navigating through Screens in the ZT230 Printer Display
Table 1 shows the following:
• the options available for navigating through the screens in the ZT230 printer control panel
display
• how to select or modify things shown on the display
Table 1 • Navigation
Idle Display
At the Idle Display (Figure 5 on page 17), press LEFT SELECT to go
to the printer’s Home menu (Figure 6 on page 17).
Home Menu
To move from icon to icon in the
Home menu, press any of the
ARROW buttons.
When an icon is selected, its
colors are reversed to highlight it.
To select the highlighted menu
icon and enter the menu, press
OK.
Press LEFT SELECT to exit the
Home menu and return to the Idle
Display. The printer automatically
returns to the Idle Display after
15 seconds of inactivity in the
Home menu.
HOME MENU
XXXXXXX
XXXXXXX
SETTINGS
SETTINGS menu icon
SETTINGS menu icon
highlighted
Introduction
Control Panel
16
P1048261-005 11/5/15
User Menus
Press LEFT SELECT to return to the Home menu.
The printer automatically returns to the Home menu
after 15 seconds of inactivity in a user menu.
▼and ▲ indicate that a value can be changed. Any
changes that you make are saved immediately.
Press the UP ARROW or DOWN ARROW to
scroll through accepted values.
To scroll through the items in a user menu, press the
LEFT ARROW or RIGHT ARROW.
A word in the bottom-right corner of the display
indicates an available action.
Press OK or press RIGHT SELECT to perform the
action shown.
Table 1 • Navigation (Continued)
XXXXXXX
▼ XXXXXXX ▲
XXX
17
Introduction
Control Panel
11/5/15 P1048261-005
Idle Display, Home Menu, and User Menus
In the Index, the term “Home menu” will not display properly. There will be a comma
followed by a page number in the correct location, but the term will not be there. Need to
manually type the term into the index after generating.
The ZT230 printer’s control panel includes a display, where you can view the printer’s status
or change its operating parameters. In this section, you will learn how to navigate through the
printer’s menu system and change values for menu items.
After the printer completes the power-up sequence, it moves to the Idle Display (Figure 5). If a
print server is installed, the printer cycles through its IP address and information configured by
the user.
Figure 5 • Idle Display
Home Menu Use the Home menu (Figure 6) to access the printer’s operating parameters
through the six user menus (Figure 7 on page 18).
Figure 6 • Home Menu
1
The printer’s current status
2
Information that you set through Idle Display on page 102
Home menu shortcut
Exit and return to the Idle Display (Figure 5).
HOME MENU
SETTINGS
Introduction
Control Panel
18
P1048261-005 11/5/15
User Menus The following are the user menus and the items that appear in each. Click any
of the menu items to go to their descriptions.
Figure 7 • User Menus
NETWORK
—
ACTIVE PRINT SERVER
—
IP ADDRESS
—
SUBNET MASK
—
GATEWAY
—
IP PROTOCOL
—
MAC ADDRESS
—
ESSID
—
PRINT INFORMATION
—
RESET NETWORK
—
LOAD DEFAULTS
—
LANGUAGE MENU*
TOOLS
—
PRINT INFORMATION
—
LCD CONTRAST
—
IDLE DISPLAY
—
POWER UP ACTION
—
HEAD CLOSE ACTION
—
LOAD DEFAULTS
—
MEDIA/RIBBON CAL
—
DIAGNOSTIC MODE
—
ZBI ENABLED?
—
RUN ZBI PROGRAM
—
STOP ZBI PROGRAM
—
NETWORK MENU*
SETTINGS
—
DARKNESS
—
PRINT SPEED
—
MEDIA TYPE
—
PRINT METHOD
—
TEAR OFF
—
PRINT WIDTH
—
PRINT MODE
—
LEFT POSITION
—
REPRINT MODE
—
LABEL LENGTH MAX
—
LANGUAGE
—
TOOLS MENU*
PORTS
—
BAUD RATE
—
DATA BITS
—
PARITY
—
HOST HANDSHAKE
—
SETTINGS MENU*
SENSORS
—
SENSOR TYPE
—
MEDIA/RIBBON CAL
—
PRINT INFORMATION
—
LABEL SENSOR
—
TAKE LABEL
—
PORTS MENU*
LANGUAGE
—
LANGUAGE
—
COMMAND LANGUAGE
—
ZPL OVERRIDE
—
COMMAND CHAR
—
CONTROL CHAR
—
DELIMITER CHAR
—
ZPL MODE
—
SENSORS MENU*
* Denotes a shortcut to the next user menu
19
Printer Setup and Operation
Types of Media
11/5/15 P1048261-005
Types of Media
Your printer can use various types of media:
• Standard media—Most standard media uses an adhesive backing that sticks individual
labels or a continuous length of labels to a liner. Standard media can come on rolls or in a
fanfold stack (Table 2).
• Tag stock—Tags are usually made from a heavy paper. Tag stock does not have adhesive
or a liner, and it is typically perforated between tags. Tag stock can come on rolls or in a
fanfold stack (Table 2).
Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous
high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has
been specifically engineered to enhance the printing capabilities of the printer and to prevent
premature printhead wear. To purchase supplies, go to http://www.zebra.com/howtobuy.
Table 2 • Roll and Fanfold Media
Media Type How It Looks Description
Non-Continuous
Roll Media
Roll media is wound on a 3-in. (76-mm) core. Roll media is
wound on a core that can be 1 in. to 3 in. (25 to 76 mm) in
diameter. Individual labels or tags are separated by one or
more of the following methods:
• Web media separates labels by gaps, holes, or notches.
• Black mark media uses pre-printed black marks on the
back side of the media to indicate label separations.
• Perforated media has perforations that allow the labels or
tags to be separated from each other easily. The media may
also have black marks or other separations between labels
or tags.
Printer Setup and Operation
Types of Media
20
P1048261-005 11/5/15
Non-Continuous
Fanfold Media
Fanfold media is folded in a zigzag pattern. Fanfold media can
have the same label separations as non-continuous roll media.
The separations would fall on or near the folds.
Continuous
Roll Media
Roll media is wound on a 3-in. (76-mm) core. Roll media is
wound on a core that can be 1 in. to 3 in. (25 to 76 mm) in
diameter.
Continuous roll media does not have gaps, holes, notches, or
black marks to indicate label separations. This allows the
image to be printed anywhere on the label. Sometimes a cutter
is used to cut apart individual labels.
Table 2 • Roll and Fanfold Media (Continued)
Media Type How It Looks Description
21
Printer Setup and Operation
Ribbon Overview
11/5/15 P1048261-005
Ribbon Overview
Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is
transferred to the media during the thermal transfer process. The media determines whether
you need to use ribbon and how wide the ribbon must be.
When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is
narrower than the media, areas of the printhead are unprotected and subject to premature wear.
When to Use Ribbon
Thermal transfer media requires ribbon for printing while direct thermal media does not.
To determine if ribbon must be used with a particular media, perform a media scratch test.
To perform a media scratch test, complete these steps:
1. Scratch the print surface of the media rapidly with your fingernail.
2. Did a black mark appear on the media?
Coated Side of Ribbon
Ribbon can be wound with the coated side on the inside or outside (Figure 8). This printer can
only use ribbon that is coated on the outside. If you are unsure which side of a particular roll of
ribbon is coated, perform an adhesive test or a ribbon scratch test to determine which side is
coated.
Figure 8 • Ribbon Coated on Outside or Inside
Note • This section applies only to printers that have the Thermal Transfer option installed.
If a black mark... Then the media is...
Does not appear on the media Thermal transfer. A ribbon is required.
Appears on the media Direct thermal. No ribbon is required.
Outside Inside
Printer Setup and Operation
Ribbon Overview
22
P1048261-005 11/5/15
Ribbon can be wound with the coated side on the inside or outside. The ribbon used must
match the Thermal Transfer option installed. The standard Thermal Transfer option (black
ribbon spindle) uses ribbon coated on the outside, and the alternate Thermal Transfer option
(gray ribbon spindle, available on the ZM400 and RZ400 only) uses ribbon coated on the
inside. If you are unsure which side of a particular roll of ribbon is coated, perform an adhesive
test or a ribbon scratch test to determine which side is coated.
Adhesive Test
If you have labels available, perform the adhesive test to determine which side of a ribbon is
coated. This method works well for ribbon that is already installed.
To perform an adhesive test, complete these steps:
1. Peel a label from its liner.
2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.
3. Peel the label off of the ribbon.
4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?
Ribbon Scratch Test
Perform the ribbon scratch test when labels are unavailable.
To perform a ribbon scratch test, complete these steps:
1. Unroll a short length of ribbon.
2. Place the unrolled section of ribbon on a piece of paper with the outer surface of the
ribbon in contact with the paper.
If ink from the ribbon... Then...
Adhered to the label The ribbon is coated on the outside and can be
used in this printer.
Did not adhere to the label The ribbon is coated on the inside and cannot
be used in this printer.
To verify this, repeat the test on the other
surface of the roll of ribbon.
Adhered to the label The ribbon is coated on the outside and can be
used with the standard Thermal Transfer
option (black ribbon spindle). In the ribbon
loading procedure, instructions are marked
with this symbol.
Did not adhere to the label The ribbon is coated on the inside and can be
used with the alternate Thermal Transfer
option (gray ribbon spindle). In the ribbon
loading procedure, instructions are marked
with this symbol.
23
Printer Setup and Operation
Ribbon Overview
11/5/15 P1048261-005
3. Scratch the inner surface of the unrolled ribbon with your fingernail.
4. Lift the ribbon from the paper.
5. Observe the results. Did the ribbon leave a mark on the paper?
If the ribbon... Then...
Left a mark on the paper The ribbon is coated on the outside and can be
used in this printer.
Did not leave a mark on the
paper
The ribbon is coated on the inside and cannot
be used in this printer.
To verify this, repeat the test on the other
surface of the roll of ribbon.
Left a mark on the paper The ribbon is coated on the outside and can be
used with the standard Thermal Transfer
option (black ribbon spindle). In the ribbon
loading procedure, instructions are marked
with this symbol.
Did not leave a mark on the
paper
The ribbon is coated on the inside and can be
used with the alternate Thermal Transfer
option (gray ribbon spindle). In the ribbon
loading procedure, instructions are marked
with this symbol.
Printer Setup and Operation
Ribbon Overview
24
P1048261-005 11/5/15
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
11/5/15 P1048261-005
2
Printer Setup and
Operation
This section assists the technician with initial setup and operation of the printer.
Contents
Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Store the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Select a Location for the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Install the Printer Driver and Connect the Printer to the Computer . . . . . . . . . . . . . . . . . 28
Install Zebra Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connect a Computer to the Printer’s USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connect a Computer to the Printer’s Serial or Parallel Port. . . . . . . . . . . . . . . . . . . . . 41
Connect to Your Network through the Printer’s Ethernet Port . . . . . . . . . . . . . . . . . . . 49
Connect the Printer to Your Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Select a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Load the Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Load the Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Final Steps for Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Final Steps for Peel-Off Mode (with or without Liner Take-Up) . . . . . . . . . . . . . . . . . . 78
Final Steps for Cutter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Printer Setup and Operation
Handling the Printer
26
P1048261-005 11/5/15
Handling the Printer
This section describes how to handle your printer.
Unpack and Inspect the Printer
When you receive the printer, immediately unpack it and inspect for shipping damage.
• Save all packing materials.
• Check all exterior surfaces for damage.
• Raise the media door, and inspect the media compartment for damage to components.
If you discover shipping damage upon inspection:
• Immediately notify the shipping company and file a damage report.
• Keep all packaging material for shipping company inspection.
• Notify your authorized Zebra reseller
Store the Printer
If you are not placing the printer into immediate operation, repackage it using the original
packing materials. You may store the printer under the following conditions:
• Temperature: –40°F to 140°F (–40° to 60°C)
• Relative humidity: 5% to 85% non-condensing
Ship the Printer
If you must ship the printer:
• Turn off (
O) the printer, and disconnect all cables.
• Remove any media, ribbon, or loose objects from the printer interior.
• Close the printhead.
• Carefully pack the printer into the original container or a suitable alternate container to
avoid damage during transit. A shipping container can be purchased from Zebra if the
original packaging has been lost or destroyed.
Important • Zebra Technologies is not responsible for any damage incurred during the
shipment of the equipment and will not repair this damage under warranty.
27
Printer Setup and Operation
Select a Location for the Printer
11/5/15 P1048261-005
Select a Location for the Printer
Select a location for the printer that meets these conditions:
• Surface: The surface where the printer will be located must be solid, level, and of
sufficient size and strength to hold the printer.
• Space: The area where the printer will be located must include enough space for
ventilation and for accessing the printer components and connectors. To allow for proper
ventilation and cooling, leave open space on all sides of the printer.
• Power: The printer should be within a short distance of an appropriate power outlet that is
easily accessible.
• Data communication interfaces: The printer must be within range of your WLAN radio
(if applicable) or within an acceptable range for other connectors to reach your data source
(usually a computer). For more information on maximum cable lengths and configuration,
see Table on page 176.
• Operating conditions: Your printer is designed to function in a wide range of
environmental and electrical conditions, including a warehouse or factory floor. Table 3
shows the temperature and relative humidity requirements for the printer when it is
operating.
Caution • Do not place any padding or cushioning material behind or under the printer
because this restricts air flow and could cause the printer to overheat.
Table 3 • Operating Temperature and Humidity
Mode Temperature Relative Humidity
Thermal Transfer 41° to 104°F (5° to 40°C) 20 to 85% non-condensing
Direct Thermal 32° to 104°F (0° to 40°C)
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
28
P1048261-005 ZT200 Series™ User Guide 11/5/15
Install the Printer Driver and Connect the Printer to the
Computer
In this section, you are shown how to use the Zebra Setup Utilities program to prepare a
computer running Microsoft Windows
®
for the printer driver before connecting the printer to
any of the computer’s data communication interfaces. Use this section for directions to install
this program if you have not already done so. You may connect your printer to your computer
using any of the connections that you have available.
Install Zebra Setup Utilities
Follow the directions in this section if you do not have Zebra Setup Utilities installed on your
computer or if you want to update an existing version of the program. You do not need to
uninstall any older versions or any Zebra printer drivers to do so.
To install the Zebra Setup Utilities program, complete these steps:
Download the Zebra Setup Utilities Installer
1. Go to http://www.zebra.com/setup.
The Zebra Setup Utilities page appears.
Important • You must install the Zebra Setup Utilities program before connecting the printer
to your computer. Your computer will not install the correct printer drivers if you connect the
printer to it without the Zebra Setup Utilities program.
29
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
11/5/15 ZT200 Series™ User Guide P1048261-005
2. On the DOWNLOADS tab, click Download under the ZEBRA SETUP UTILITIES
option.
You are prompted to read and accept the End User License Agreement (EULA).
3. If you agree with the terms of the EULA, click
ACCEPT AND BEGIN DOWNLOAD NOW
Depending on your browser, you are given options to run or save the executable file.
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
30
P1048261-005 ZT200 Series™ User Guide 11/5/15
Run the Zebra Setup Utilities Installer
4. Save the program to your computer. (Optional if your browser gave you the option to run
the program instead of saving it.)
5. Run the executable file. If your computer prompts you for permission to run the file, click
the appropriate button to allow it to run.
What the computer displays next depends on whether Zebra Setup Utilities was already
installed. Follow the instructions based on what your computer prompts you to do.
If your computer... Then...
Did not previously
have the Zebra Setup
Utilities installed
a. The Zebra Setup Utilities - InstallAware Wizard displays the following.
b. Continue with New Installations of Zebra Setup Utilities on page 31.
Did previously have
the Zebra Setup
Utilities installed
a. The Zebra Setup Utilities - InstallAware Wizard displays the following.
b. Continue with Updating Existing Installations of Zebra Setup Utilities
on page 33.
31
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New Installations of Zebra Setup Utilities
6. Click Next.
You are prompted again to read and accept the End User License Agreement (EULA).
7. If you agree with the terms of the EULA, check the box that says
I accept the terms of the license agreement
8. Click Next.
You are prompted to select where the files will be installed.
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
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P1048261-005 ZT200 Series™ User Guide 11/5/15
9. Change the destination folder, if necessary, and then click Next.
You are prompted to select a location for program shortcuts.
10. Change the location, if desired, and then click Next.
You are prompted to complete the InstallAware wizard.
11. Skip to Continuing with New or Updated Installations on page 34.
33
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Updating Existing Installations of Zebra Setup Utilities
12. Click Next.
You are prompted to choose the features that you would like to install.
13. Click Next.
You are prompted to complete the InstallAware wizard.
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
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P1048261-005 ZT200 Series™ User Guide 11/5/15
Continuing with New or Updated Installations
14. Click Next.
Installation begins.
During installation, you are presented with information about drivers.
15. Read the information, and then check the box that says
I have read the information above
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11/5/15 ZT200 Series™ User Guide P1048261-005
16. Click Next.
You are shown options that can take place when the wizard exits the installation.
17. Check the box that says “Run Zebra Setup Utilities now.”
18. Click Finish.
What the computer displays next depends on whether any Zebra printer drivers are already
installed on your computer. Follow the instructions based on what your computer displays.
If your computer... Then...
Did not previously
have any Zebra
printer drivers
installed
The System Prepare Wizard displays.
To connect by... Then...
USB port Continue with Connect a Computer to the Printer’s USB
Port on page 37.
Serial or optional
parallel port
Continue with Connect a Computer to the Printer’s Serial or
Parallel Port on page 41.
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer
36
P1048261-005 ZT200 Series™ User Guide 11/5/15
Did previously have
any Zebra printer
drivers installed
The Zebra Setup Utilities screen displays.
To connect by
the...
Then...
USB port Continue with Connecting the printer to a USB port on your
computer on page 38.
Serial or optional
parallel port
Continue with Adding a Printer from the Zebra Setup
Utilities Screen on page 44.
If your computer... Then...
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Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—USB
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Connect a Computer to the Printer’s USB Port
Complete the steps in this section only after you have installed the Zebra Setup Utilities
program. If necessary, complete the steps in Install Zebra Setup Utilities on page 28 before
continuing.
To connect the printer to your computer by USB, complete these steps:
Running the System Prepare Wizard
If you are at the Zebra Setup Utilities screen, you do not need to complete this section.
Continue with Connecting the printer to a USB port on your computer on page 38.
The first time that you install the Zebra Setup Utilities program and printer drivers, you are
prompted to follow the System Prepare Wizard.
Figure 9 • System Prepare Wizard
Important • You must install the Zebra Setup Utilities program before connecting the printer
to your computer. Your computer will not install the correct printer drivers if you connect the
printer to it without the Zebra Setup Utilities program.
Caution • Ensure that the printer power is off (O) before connecting data communications
cables. Connecting a data communications cable while the power is on (
I) may damage the
printer.
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—USB
38
P1048261-005 ZT200 Series™ User Guide 11/5/15
1. Click Next.
The System Prepare Wizard prompts you to connect the printer to the USB port on your
computer.
2. Click Finish.
The Zebra Setup Utilities screen displays.
Connecting the printer to a USB port on your computer
Complete the steps in this section only after the System Prepare Wizard prompts you to do so
or after you have opened the Zebra Setup Utilities program. If necessary, complete the steps in
Install Zebra Setup Utilities on page 28 before continuing.
Figure 10 • Zebra Setup Utilities Screen
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Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—USB
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3. Connect the USB cord to the USB port on your printer.
4. Connect the other end of the USB cord to your computer.
5. Plug the female end of the A/C power cord into the A/C power connector on the back of
the printer.
6. Plug the male end of the A/C power cord into an appropriate power outlet.
115 VAC
230 VAC
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—USB
40
P1048261-005 ZT200 Series™ User Guide 11/5/15
7. Turn on (I) the printer.
As the printer boots up, your computer completes the driver installation and recognizes
your printer.
The installation for the USB connection is complete.
41
Printer Setup and Operation
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11/5/15 ZT200 Series™ User Guide P1048261-005
Connect a Computer to the Printer’s Serial or Parallel Port
Complete the steps in this section only after you have installed the Zebra Setup Utilities
program. If necessary, complete the steps in Install Zebra Setup Utilities on page 28 before
continuing.
To connect the printer to your computer by USB, complete these steps:
If you are at the Zebra Setup Utilities screen, you do not need to complete this section.
Continue with Adding a Printer from the Zebra Setup Utilities Screen on page 44.
Running the System Prepare Wizard
The first time that you install the Zebra Setup Utilities program and printer drivers, you are
prompted to follow the System Prepare Wizard.
Figure 11 • System Prepare Wizard
Important • You must install the Zebra Setup Utilities program before connecting the printer
to your computer. Your computer will not install the correct printer drivers if you connect the
printer to it without the Zebra Setup Utilities program.
Caution • Ensure that the printer power is off (O) before connecting data communications
cables. Connecting a data communications cable while the power is on (
I) may damage the
printer.
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel
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P1048261-005 ZT200 Series™ User Guide 11/5/15
1. Select “Other computer ports (Parallel Port, Serial Port, TCP-IP Port, ...), and then click
Next.
The new printer wizard prompts you to begin the installation procedure.
2. Click Finish.
The printer driver wizard displays.
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Printer Setup and Operation
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3. Click Next.
You are prompted to select an installation option.
4. Continue with step 6 on page 45.
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P1048261-005 ZT200 Series™ User Guide 11/5/15
Adding a Printer from the Zebra Setup Utilities Screen
Figure 12 • Zebra Setup Utilities Screen
5. On the Zebra Setup Utilities screen, click Install New Printer.
You are prompted to select an installation option.
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6. Click Install Printer.
You are prompted to select a printer type.
7. Select your printer model and resolution.
The model and resolution are on a part number sticker on the printer, usually located
below the media hanger. The information will be in the following format:
Part Number: XXXXXxY – xxxxxxxx
where
XXXXX = the printer model
Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)
For example, in the part number ZT420x3 – xxxxxxxx
ZT420 indicates that the printer is a ZT420 model
3 indicates that the printhead resolution is 300 dpi
8. Click Next.
You are prompted for a printer name, the port to which the printer will be connected, and
the language for the program.
9. Change the printer name (if desired), and select the appropriate port and language.
Printer Setup and Operation
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P1048261-005 ZT200 Series™ User Guide 11/5/15
10. Click Next.
You are prompted to launch other setup wizards.
11. Check the desired options, and then click Finish.
The printer driver is installed. If you are prompted that other programs might be affected,
click Next.
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Connecting the printer to a serial or parallel port on your computer
12. Connect the desired cord to the appropriate port on your printer.
13. Connect the other end of the cord to the appropriate port on your computer.
14. Plug the female end of the A/C power cord into the A/C power connector on the back of
the printer.
15. Plug the male end of the A/C power cord into an appropriate power outlet.
115 VAC
230 VAC
Printer Setup and Operation
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P1048261-005 ZT200 Series™ User Guide 11/5/15
16. Turn on (I) the printer.
The printer boots up.
Configuring the printer (if necessary)
17. If necessary, adjust the printer’s port settings to match those of your computer. For more
information, see Port Settings on page 120.
The installation for serial or parallel connections is complete.
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Connect to Your Network through the Printer’s Ethernet Port
If you wish to use a wired print server (Ethernet) connection, you may need to connect the
printer to your computer using one of the other available connections. While the printer is
connected via one of those connections, you would configure the printer to communicate with
your Local Area Network (LAN) through the printer’s wired print server.
For additional information about Zebra print servers, refer to the ZebraNet
Wired and Wireless Print Server User Guide. To download the latest version
of this guide, go to http://www.zebra.com/zt200-info.
To connect the printer to your computer by a wired print server, complete these
steps:
1. Install Zebra Setup Utilities as instructed in Install Zebra Setup Utilities on page 28.
2. Connect the printer to an Ethernet cable that is connected to your network.
The printer attempts to communicate with your network. If it is successful, it fills in your
LAN’s gateway and subnet values and gets an IP address. The printer display will
alternate between the printer’s firmware version and its IP address.
3. Check the display to see if an IP address was assigned to the printer. See IP Address
on page 109 for additional ways to view the IP address.
If the printer’s IP address is... Then...
0.0.0.0
or
000.000.000.000
Continue with Configuring the printer
with your LAN information (if necessary)
on page 50.
any other value Continue with Adding a Printer from the
Zebra Setup Utilities Screen on page 51.
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Ethernet
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Configuring the printer with your LAN information (if necessary)
If your printer connected to your network automatically, you do not need to complete this
section. Continue with Adding a Printer from the Zebra Setup Utilities Screen on page 51.
4. Connect the printer to your computer using a USB, serial, or optional parallel port as
instructed in Connect a Computer to the Printer’s USB Port on page 37 or Connect a
Computer to the Printer’s Serial or Parallel Port on page 41.
5. Configure the following printer settings. You can change the values through the Zebra
Setup Utilities (click Configure Printer Connectivity on the Zebra Setup Utilities screen)
or by the ways listed at the following links. Contact your network administrator for the
proper values for your network.
• IP Protocol on page 111 (change the value from ALL to PERMANENT)
• Gateway on page 110 (match the gateway value of your LAN)
• Subnet Mask on page 109 (match the subnet value of your LAN)
• IP Address on page 109 (assign a unique IP address to the printer)
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Adding a Printer from the Zebra Setup Utilities Screen
6. If necessary, open the Zebra Setup Utilities program.
The Zebra Setup Utilities screen displays.
Figure 13 • Zebra Setup Utilities Screen
7. Click Install New Printer.
The printer driver wizard displays.
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8. Click Next.
You are prompted to select an installation option.
9. Click Install Printer.
You are prompted to select a printer type.
10. Select your printer model and resolution.
The model and resolution are on a part number sticker on the printer, usually located
below the media hanger. The information will be in the following format:
Part Number: XXXXXxY – xxxxxxxx
where
XXXXX = the printer model
Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)
For example, in the part number ZT230x3 – xxxxxxxx
ZT230 indicates that the printer is a ZT230 model
3 indicates that the printhead resolution is 300 dpi
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11. Click Next.
You are notified that the printer is already installed.
12. Click Add new printer.
You are prompted for a printer name, the port to which the printer will be connected, and
the language for the printer display.
13. Click Add Port.
The wizard prompts you for a name for the port and the IP address of your printer.
n
Note • If you have other applications open, you may be prompted that the driver is
locked by another process. You may click Next to continue or Exit to allow you to save
your work before continuing with this installation.
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14. Give the port a name that you can recognize when it appears in the list of available ports.
15. Enter the printer’s IP address. This could be one that was assigned automatically or one
that you specified manually in the previous section.
16. Click OK.
A printer driver is created with the port name that you assigned. The new printer port
appears in the list of available ports.
17. Click Next.
You are prompted to launch other setup wizards.
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18. Check the desired options, and then click Finish.
The printer driver is installed. If you are prompted that other programs might be affected,
click the appropriate option to continue.
The installation for wired (Ethernet) connections is complete.
Printer Setup and Operation
Install the Printer Driver and Connect the Printer to the Computer—Wireless
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Connect the Printer to Your Wireless Network
If you wish to use the printer’s optional wireless print server, you must first connect the printer
to your computer using one of the other available connections. While the printer is connected
via one of those connections, you configure the printer to communicate with your Wireless
Local Area Network (WLAN) through the wireless print server.
For additional information about Zebra print servers, refer to the ZebraNet
Wired and Wireless Print Server User Guide. To download the latest version
of this guide, go to http://www.zebra.com/zt400-info.
To connect the printer to your computer by an optional wireless print server,
complete these steps:
1. Install Zebra Setup Utilities as instructed in Install Zebra Setup Utilities on page 28.
2. Connect the printer to your computer using a USB, serial, or optional parallel port as
instructed in Connect a Computer to the Printer’s USB Port on page 37 or Connect a
Computer to the Printer’s Serial or Parallel Port on page 41.
3. Configure the following printer settings. You can change the values through the Zebra
Setup Utilities (click Configure Printer Connectivity on the Zebra Setup Utilities screen)
or by the ways listed at the following links. Contact your network administrator for the
proper values for your network.
• IP Protocol on page 111 (change the value from ALL to PERMANENT)
• Gateway on page 110 (match the gateway value of your WLAN)
• Subnet Mask on page 109 (match the subnet value of your WLAN)
• IP Address on page 109 (assign a unique IP address to the printer)
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Adding a Printer from the Zebra Setup Utilities Screen
4. If necessary, open the Zebra Setup Utilities program.
The Zebra Setup Utilities screen displays.
Figure 14 • Zebra Setup Utilities Screen
5. Click Install New Printer.
The printer driver wizard displays.
Printer Setup and Operation
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6. Click Next.
You are prompted to select an installation option.
7. Click Install Printer.
You are prompted to select a printer type.
8. Select your printer model and resolution.
The model and resolution are on a part number sticker on the printer, usually located
below the media hanger. The information will be in the following format:
Part Number: XXXXXxY – xxxxxxxx
where
XXXXX = the printer model
Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)
For example, in the part number ZT230x3 – xxxxxxxx
ZT230 indicates that the printer is a ZT230 model
3 indicates that the printhead resolution is 300 dpi
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9. Click Next.
You are notified that the printer is already installed.
10. Click Add new printer.
You are prompted for a printer name, the port to which the printer will be connected, and
the language for the printer display.
11. Click Add Port.
The wizard prompts you for a name for the port and the IP address of your printer.
n
Note • If you have other applications open, you may be prompted that the driver is
locked by another process. You may click Next to continue or Exit to allow you to save
your work before continuing with this installation.
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12. Give the port a name that you can recognize when it appears in the list of available ports.
13. Enter the printer’s IP address. This could be one that was assigned automatically or one
that you specified manually in the previous section.
14. Click OK.
A printer driver is created with the port name that you assigned. The new printer port
appears in the list of available ports.
15. Click Next.
You are prompted to launch other setup wizards.
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16. Check the desired options, and then click Finish.
The printer driver is installed. If you are prompted that other programs might be affected,
click the appropriate option to continue.
The installation for wireless communication is complete.
Printer Setup and Operation
Select a Print Mode
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Select a Print Mode
Use a print mode that matches the media being used and the printer options available
(Table 4).
Table 4 • Print Modes and Printer Options
Print Mode When to Use/Printer Options Required Printer Actions
Tear-Off
(default setting)
Use for most applications. This mode can
be used with any printer options and most
media types.
The printer prints label formats as it
receives them. The printer operator can tear
off the printed labels any time after they
print.
Roll media in Tear-Off mode
(shown using thermal transfer media with ribbon loaded)
Fanfold media in Tear-Off mode
(shown using direct thermal media and no ribbon)
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Peel-Off Use if the printer has the Peel-Off option or
the Liner Take-Up option.*
* The Liner Take-Up option is available only on
the ZT230 printer.
The printer peels the label from the liner
during printing and then pauses until the
label is removed. The liner exits the front of
the printer.
• In Peel-Off mode, the liner exits the
front of the printer.
• In Peel-Off mode with Liner Take-Up,
the liner winds onto the liner take-up
spindle or the rewind spindle.
Peel-Off mode
(shown without a ribbon system)
Peel-Off mode with Liner Take-Up*
(shown using direct thermal media and no ribbon)
Table 4 • Print Modes and Printer Options
Print Mode When to Use/Printer Options Required Printer Actions
Printer Setup and Operation
Select a Print Mode
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Cutter Use if the printer has a cutter option when
you want the labels to be cut apart.
The printer prints a label and then cuts it
free.
Cutter mode
(shown using direct thermal media and no ribbon)
Table 4 • Print Modes and Printer Options
Print Mode When to Use/Printer Options Required Printer Actions
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Load the Ribbon
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Load the Ribbon
Ribbon is used only with thermal transfer labels. For direct thermal labels, do not load ribbon
in the printer. To determine if ribbon must be used with a particular media, see When to Use
Ribbon on page 21.
To load ribbon, complete these steps:
1. Raise the media door.
Note • This section applies only to printers that have the Thermal Transfer option installed.
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
Important • Use ribbon that is wider than the media to protect the printhead from wear.
Ribbon must be coated on the outside.
Printer Setup
Load the Ribbon
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2.
3.
Place the roll of ribbon on the ribbon supply spindle with the loose end of the ribbon
unrolling as shown. Push the roll back as far as it will go.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Open the printhead assembly by rotating the printhead-open lever.
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4. Your printer shipped with an empty ribbon core on the ribbon take-up spindle. If this core
is no longer there, place an empty ribbon core on the ribbon take-up spindle. Push the core
back as far as it will go.
5. Bring the ribbon under the printhead assembly as shown.
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6. With the ribbon tracking as far back as it can under the printhead assembly, wrap the
ribbon around the core on the ribbon take-up spindle. Rotate the spindle several turns in
the direction shown to tighten and align the ribbon.
7. If media is already loaded, rotate the printhead-open lever downward until it locks the
printhead in place. Otherwise, continue with Load the Media on page 70.
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8. Close the media door.
9. If necessary, press PAUSE to enable printing.
Printer Setup
Load the Media
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Load the Media
Use the instructions in this section for loading roll or fanfold media in any print mode.
To load media, complete these steps:
1. Raise the media door.
2.
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Open the printhead assembly by rotating the printhead-open lever.
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3. Insert media into the printer. Follow the instructions for roll or fanfold media, as
appropriate.
Roll Media
Fanfold Media
a. Remove and discard any tags or
labels that are dirty or that are held by
adhesives or tape.
a. Slide out and flip down the media
supply guide.
b. Slide out and flip down the media
supply guide.
b. Insert the fanfold media through the
rear of the printer.
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Load the Media
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c. Place the roll of media on the media
supply hanger. Push the roll back as
far as it will go.
c. Drape the media over the media
supply hanger.
d. Flip up the media supply guide. d. Flip up the media supply guide.
e. Slide in the media supply guide until
it touches the edge of the roll.
e. Slide in the media supply guide until
it touches the edge of the media.
f. Continue with the remaining steps as
shown for roll media.
Roll Media (Continued)
Fanfold Media (Continued)
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4. Slide the outer media guide all the way out.
5. Slide the media under the media dancer assembly and the printhead assembly. Allow the
end of the media to extend out of the front of the printer.
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Load the Media
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6. Make sure that the media passes through the slot in the transmissive media sensor (1) and
under the inner media guide (
2). The media should just touch the back of the transmissive
media sensor slot.
7. In which print mode will your printer be operating? (For more information on print
modes, see Select a Print Mode on page 62.)
1
2
If using… Then…
Tear-Off mode Continue with Final Steps for
Tear-Off Mode on page 76.
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Peel-Off mode (with or without Liner Take-Up) Continue with Final Steps for
Peel-Off Mode (with or without
Liner Take-Up) on page 78.
Cutter mode Continue with Final Steps for Cutter
Mode on page 84.
If using… Then…
Printer Setup
Load the Media
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Final Steps for Tear-Off Mode
1. Slide in the outer media guide until it just touches the edge of the media.
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2. Rotate the printhead-open lever downward until it locks the printhead in place.
3. Set the printer to Tear-Off mode (for more information, see Print Mode on page 97).
4. Close the media door.
5. Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
6. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors
on page 122.
7. If desired, perform the CANCEL Self Test on page 165 to verify that your printer is able to
print.
Media loading in Tear-Off mode is complete.
Printer Setup
Load the Media
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Final Steps for Peel-Off Mode (with or without Liner Take-Up)
1. Push down the peel-off mechanism release lever to open the peel assembly.
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2. Extend the media approximately 18 in. (500 mm) out of the printer.
3. Remove the exposed labels so that only the liner remains.
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Load the Media
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4. Feed the liner behind the peel assembly. Make sure that the end of the liner falls outside of
the printer.
5. Complete this step only if you want to use Peel-Off mode with Liner Take-Up. Your
printer must have the Liner Take-Up option installed.
5-a. Slide the liner into the slot in the liner take-up spindle (1).
5-b. Push the liner back until it touches the back plate of the liner take-up spindle
assembly.
1
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6.
5-c.
Wrap the liner around the liner take-up spindle and turn the spindle
counterclockwise to tighten the liner.
Caution • Use the peel release lever and your right hand to close the peel assembly.
Do not use your left hand to assist in closing. The top edge of the peel roller/assembly
could pinch your fingers.
Close the peel assembly using the peel-off mechanism release lever.
Printer Setup
Load the Media
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7. Slide in the outer media guide until it just touches the edge of the media.
8. Rotate the printhead-open lever downward until it locks the printhead in place.
9. Set the printer to Peel-Off mode (for more information, see Print Mode on page 97).
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10. Close the media door.
11. Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
12. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors
on page 122.
13. If desired, perform the CANCEL Self Test on page 165 to verify that your printer is able to
print.
Media loading in Peel-Off mode is complete.
Printer Setup
Load the Media
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Final Steps for Cutter Mode
1.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Feed the media through the cutter.
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2. Slide in the outer media guide until it just touches the edge of the media.
3. Rotate the printhead-open lever downward until it locks the printhead in place.
4. Set the printer to Cutter mode (for more information, see Print Mode on page 97).
Printer Setup
Load the Media
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5. Close the media door.
6. Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
7. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors
on page 122.
8. If desired, perform the CANCEL Self Test on page 165 to verify that your printer is able to
print.
Media loading in Cutter mode is complete.
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Print a Test Label and Make Adjustments
After you have loaded media, loaded ribbon (if using Thermal Transfer mode), installed the
printer driver, and connected your printer to your computer, use the directions in this section to
print a test label. Printing this label allows you to see if your connection is working and if you
need to adjust any of the printer settings.
To print a test label and adjust the printer (if necessary), complete these steps:
1. Open the Zebra Setup Utilities to return to the Zebra Setup Utilities screen.
2. Click on one of the available print drivers for your printer.
3. Click Open Printer Tools.
The Tools window displays the available printer commands.
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4. Click Send to print a printer configuration label.
If your connection is working correctly and your printer is correctly loaded with media
and ribbon (if used), a printer configuration label prints.
Figure 15 • Sample Printer Configuration Label
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5. Did the printer configuration label print, and is the print quality acceptable?
If... Then...
The label printed and the
print quality is acceptable
Your printer is ready for printing. Continue with the
label designer program of your choice. You may use
ZebraDesigner™, which you can download from
http://www.zebra.com.
The label did not print
a. Close the Tools window and make sure that you
selected the correct printer driver before you click
Open Printer Tools. Try printing the label again.
b. If the label still did not print, check the connections
between your printer and your computer or your
printer and your network.
c. If necessary, modify the printer’s settings to make
them match your computer’s settings.
The label prints, but with
poor quality or other issues
See Printing Issues on page 152 for troubleshooting
instructions.
Printer Setup and Operation
Print a Test Label and Make Adjustments
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Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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3
Printer Configuration
and Adjustment
This section assists you with configuration of and adjustments to the printer.
Contents
Contents
Changing Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Calibration and Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Language Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Sensor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Calibrate the Ribbon and Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Adjust the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Adjust Ribbon Tension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Printer Configuration and Adjustment
Changing Printer Settings
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Changing Printer Settings
This section presents the printer settings that you can change and identifies the tools for
changing them. These tools include the following:
• ZPL and Set/Get/Do (SGD) commands (See the Zebra
®
Programming Guide for more
information.)
• For ZT230 printers only, the printer’s user menus (See Idle Display, Home Menu, and
User Menus on page 17 for more information.)
• The printer’s web pages when the printer has an active wired or wireless print server
connection (See the ZebraNet Wired and Wireless Print Servers User Guide for more
information.)
Copies of the referenced manuals are available at http://www.zebra.com/manuals.
This section contains the following subsections:
• Print Settings on page 93
• Calibration and Diagnostic Tools on page 100
• Network Settings on page 109
• Language Settings on page 114
• Sensor Settings on page 118
• Port Settings on page 120
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Print Settings
Table 5 • Print Settings
DARKNESS
Print Darkness Set the darkness to the lowest setting that provides good print quality. If you set the
darkness too high, the label image may print unclearly, bar codes may not scan
correctly, the ribbon may burn through, or the printhead may wear prematurely.
If desired, use the FEED Self Test on page 167 to determine the best darkness setting.
User menu item:
Main Menu >
SETTINGS
Accepted values:
0.0 – 30.0
Related ZPL command(s):
^MD, ~SD
SGD command used:
print.tone
Printer web page: View and Modify Printer Settings > General Setup >
Darkness
PRINT SPEED
Print Speed Select the speed for printing a label (given in inches per second). Slower print speeds
typically yield better print quality.
User menu item:
Main Menu >
SETTINGS
Accepted values:
2, 3, 4, 5, 6
Related ZPL command(s):
^PR
SGD command used:
media.speed
Printer Configuration and Adjustment
Changing Printer Settings
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MEDIA TYPE
Media Type Select the type of media that you are using.
• If you select CONTINUOUS, you must include a label length in your label format
(
^LL if you are using ZPL).
• If you select GAP/NOTCH or MARK for various non-continuous media, the printer
feeds media to calculate the label length.
See Types of Media on page 19 for more information.
User menu item:
Main Menu >
SETTINGS
Accepted values:
• CONTINUOUS
• GAP/NOTCH
• MARK
Related ZPL command(s):
^MN
SGD command used:
ezpl.media_type
Printer web page: View and Modify Printer Settings > Media Setup >
Media Type
PRINT METHOD
Print Method Specify if the printer is to use Direct Thermal mode (no ribbon) or Thermal Transfer
mode (using thermal transfer media and ribbon).
User menu item:
Main Menu >
SETTINGS
Accepted values:
• THERMAL TRANS
• DIRECT THERMAL
Related ZPL command(s):
^MT
SGD command used:
ezpl.print_method
Printer web page: View and Modify Printer Settings > Media Setup > Print
Method
Table 5 • Print Settings (Continued)
95
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TEAR OFF
Tear-Off Position If necessary, adjust the position of the media over the tear-off bar after printing.
User menu item:
Main Menu >
SETTINGS
Accepted values:
–120 to 120
• Higher numbers move the media out (the tear line
moves closer to the leading edge of the next label).
• Lower numbers move the media in (the tear line
moves closer to the edge of the label just printed).
Related ZPL command(s):
~TA
SGD command used:
ezpl.tear_off
Printer web page: View and Modify Printer Settings > General Setup >
Tear Off
Table 5 • Print Settings (Continued)
1
2
1
Media direction
2
Factory-set tear line location at
position 000
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PRINT WIDTH
Print Width Specify the width of the labels being used, in dots. The default value is the maximum
width for the printer, based on the printhead’s DPI value.
User menu item:
Main Menu >
SETTINGS
Accepted values:
Note • Setting the width too narrow can result in
portions of a label format not being printed on
the media. Setting the width too wide wastes
formatting memory and can cause the printer to
print off of the label and onto the platen roller.
This setting can affect the horizontal position of
the label format if the image was inverted using
the
^POI ZPL II command.
0000 to 1248 dots
Related ZPL command(s):
^PW
SGD command used:
ezpl.print_width
Printer web page: View and Modify Printer Settings > Media Setup >
Print Width
Table 5 • Print Settings (Continued)
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PRINT MODE
Print Mode Select a print mode that is compatible with your printer options.
For information about how the print mode selections work with different printer
options, see Select a Print Mode on page 62.
User menu item:
Main Menu >
SETTINGS
Accepted values:
• TEAR OFF
• CUTTER
• PEEL (use this value for peel-off or liner take-up
printing)
Related ZPL command(s):
^MM
SGD command used:
media.printmode
Printer web page: View and Modify Printer Settings > General Setup >
Print Mode
LEFT POSITION
Label Left
Position
If necessary, shift the print position horizontally on the label. Positive numbers move
the left edge of the image toward the center of the label by the number of dots selected,
while negative numbers move the left edge of the image toward the left edge of the
label.
User menu item:
Main Menu >
SETTINGS
Accepted values:
–9999 to 9999
Related ZPL command(s):
^LS
SGD command used:
zpl.left_position
Printer web page: View and Modify Printer Settings > Advanced Setup >
Left Position
Table 5 • Print Settings (Continued)
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REPRINT MODE
Reprint Mode When reprint mode is enabled, you can reprint the last label printed by pressing the
DOWN ARROW on the printer’s control panel.
User menu item:
Main Menu >
SETTINGS
Accepted values:
• ON
• OFF
Related ZPL command(s):
^JZ
SGD command used:
ezpl.reprint_mode
Table 5 • Print Settings (Continued)
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LABEL LENGTH MAX
Maximum Label
Length
Set the maximum label length.
User menu item:
Main Menu >
SETTINGS
Accepted values:
0 to the maximum label length supported by the printer
Important • Specify a value that is at least 1.0 in.
(25.4 mm) greater than the actual label length
plus the interlabel gap. If you set the value to one
that is smaller than the label length, the printer
assumes that continuous media is loaded, and the
printer cannot calibrate.
For example, if the label length is 6.0 inches
(152 mm) including the interlabel gap, set the
parameter for at least 7.0 inches (178 mm).
Related ZPL command(s):
^ML
SGD command used:
ezpl.label_length_max
Printer web page: View and Modify Printer Settings > Media Setup >
Maximum Length
Table 5 • Print Settings (Continued)
2
1
Label length (including interlabel gap)
2
Interlabel gap
3
Set the maximum label length to
approximately this value
1
3
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Calibration and Diagnostic Tools
Table 6 • Calibration and Diagnostic Tools
PRINT INFORMATION
Print
Information
Print the specified information on one or more labels.
User menu item:
Main Menu >
TOOLS
Main Menu >
NETWORK
Main Menu >
SENSORS
(Continued on next page.)
101
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Print
Information
(continued)
Accepted values:
• SETTINGS—prints the printer configuration label.
• NETWORK—prints the settings for any print server
that is installed.
• FORMATS—prints the available formats stored in the
printer’s RAM, Flash memory, or optional memory
card.
• IMAGES—prints the available images stored in the
printer’s RAM, Flash memory, or optional memory
card.
• FONTS—prints the available fonts in the printer,
including standard printer fonts plus any optional
fonts. Fonts may be stored in RAM or Flash memory.
• BARCODES—prints the available bar codes in the
printer. Bar codes may be stored in RAM or Flash
memory.
• ALL—prints the previous six labels.
• SENSOR PROFILE—shows the sensor settings
compared to actual sensor readings. To interpret the
results, see Sensor Profile on page 172.
Related ZPL command(s):
SETTINGS:
~WC
NETWORK: ~WL
SENSOR PROFILE: ~JG
Others: ^WD
Control panel key(s):
SETTINGS and NETWORK: Do one of the following:
• Hold CANCEL during printer power-up.
• Hold FEED + CANCEL for 2 seconds when the
printer is in the Ready state.
SENSOR PROFILE: Hold
FEED + CANCEL during
printer power-up.
Printer web page: View and Modify Printer Settings >
Print Listings on Label
LCD CONTRAST
LCD Contrast Change the contrast on the printer’s display. (ZT230 only)
User menu item:
Main Menu >
TOOLS
Accepted values:
3 to 15
SGD command used:
display.contrast
Table 6 • Calibration and Diagnostic Tools (Continued)
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IDLE DISPLAY
Idle Display Select the information shown on the printer’s display when the printer is idle.
(ZT230 only)
User menu item:
Main Menu >
TOOLS
Accepted values:
• FW VERSION
• IP ADDRESS
• MM/DD/YY 24 HR
• MM/DD/YY 12 HR
• DD/MM/YY 24 HR
• DD/MM/YY 12 HR
SGD command used:
device.idle_display_format
POWER UP ACTION
Power-Up Action Set the action for the printer to take during the power-up sequence.
User menu item:
Main Menu >
TOOLS
Accepted values:
• CALIBRATE—adjusts sensor levels and thresholds,
determines the label length, and feeds the media to
the next web.
• FEED—feeds the labels to the first registration point.
• LENGTH—determines the label length using current
sensor values, and feeds the media to the next web.
• NO MOTION—tells the printer not to move the
media. You must manually ensure that the web is
positioned correctly, or press feed to position the next
web.
• SHORT CAL—sets the media and web thresholds
without adjusting sensor gain, determines the label
length, and feeds the media to the next web.
Related ZPL command(s):
^MF
SGD command used:
ezpl.power_up_action
Printer web page: View and Modify Printer Settings > Calibration
Table 6 • Calibration and Diagnostic Tools (Continued)
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HEAD CLOSE ACTION
Head-Close
Action
Set the action for the printer to take when you close the printhead.
User menu item:
Main Menu >
TOOLS
Accepted values:
• CALIBRATE—adjusts sensor levels and thresholds,
determines the label length, and feeds the media to
the next web.
• FEED—feeds the labels to the first registration point.
• LENGTH—determines the label length using current
sensor values, and feeds the media to the next web.
• NO MOTION—tells the printer not to move the
media. You must manually ensure that the web is
positioned correctly, or press feed to position the next
web.
• SHORT CAL—sets the media and web thresholds
without adjusting sensor gain, determines the label
length, and feeds the media to the next web.
Related ZPL command(s):
^MF
SGD command used:
ezpl.head_close_action
Printer web page: View and Modify Printer Settings > Calibration
Table 6 • Calibration and Diagnostic Tools (Continued)
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LOAD DEFAULTS
Load Defaults Restore specific printer, print server, and network settings back to the factory defaults.
Use care when loading defaults because you will need to reload all settings that you
changed manually.
User menu item:
Main Menu >
TOOLS
Main Menu >
NETWORK
Accepted values:
• FACTORY—Restores all printer settings other than
the network settings back to the factory defaults. Use
care when loading defaults because you will need to
reload all settings that you changed manually.
• NETWORK—Reinitializes the printer’s wired or
wireless print server. With a wireless print server, the
printer also reassociates with your wireless network.
• LAST SAVED—Loads settings from the last
permanent save.
Related ZPL command(s):
FACTORY:
^JUF
NETWORK: ^JUN
LAST SAVED: ^JUR
Control panel key(s): FACTORY: Hold FEED + PAUSE during printer power-
up to reset the printer parameters to factory values.
NETWORK: Hold
CANCEL + PAUSE during printer
power-up to reset the network parameters to
factory values.
LAST SAVED: N/A
Printer web page: FACTORY: View and Modify Printer Settings > Restore
Default Configuration
NETWORK: Print Server Settings > Reset Print Server
LAST SAVED: View and Modify Printer Settings >
Restore Saved Configuration
Table 6 • Calibration and Diagnostic Tools (Continued)
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MEDIA/RIBBON CAL
Media and
Ribbon Sensor
Calibration
Calibrate the printer to adjust the sensitivity of the media and ribbon sensors.
For complete instructions on how to perform a calibration procedure, see Calibrate the
Ribbon and Media Sensors on page 122.
User menu item:
Main Menu >
TOOLS
Main Menu >
SENSORS
Related ZPL command(s):
~JC
SGD command used:
ezpl.manual_calibration
Control panel key(s):
Hold
PAUSE + CANCEL for 2 seconds to initiate
calibration.
Printer web page:
The calibration procedure cannot be initiated through the
web pages. See the following web page for settings that
are set during sensor calibration:
View and Modify Printer Settings > Calibration
Important • Do not change these settings unless
you are told to do so by Zebra Technical Support
or by an authorized service technician.
Table 6 • Calibration and Diagnostic Tools (Continued)
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DIAGNOSTIC MODE
Communication
Diagnostics Mode
Use this diagnostics tool to cause the printer to output the hexadecimal values for all
data received by the printer.
For more information, see Communication Diagnostics Test on page 171.
User menu item:
Main Menu >
TOOLS
Accepted values:
• DISABLED
• ENABLED
Related ZPL command(s):
~JD to enable, ~JE to disable
SGD command used:
device.diagnostic_print
Control panel key(s):
Hold
PAUSE + FEED for 2 seconds when the printer is
in the Ready state.
Table 6 • Calibration and Diagnostic Tools (Continued)
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ZBI ENABLED?
Enable ZBI Zebra Basic Interpreter (ZBI 2.0™) is a programming option that may be purchased for
your printer. If you would like to purchase this option, contact your Zebra reseller for
more information.
User menu item:
Main Menu >
TOOLS
SGD command used:
zbi.key (identifies if the ZBI 2.0 option is enabled or
disabled on the printer)
RUN ZBI PROGRAM
Run a ZBI
Program
If you have ZBI installed, you may choose to run a ZBI program that you have
downloaded to your printer.
User menu item: *
* This menu item appears only
if ZBI is enabled on your
printer and no ZBI program is
running.
Main Menu > TOOLS
If ZBI programs exist on your printer, they are listed. If
no program exists,
NONE is listed.
If you wish to run a ZBI program that you have
downloaded to your printer:
1. Use the
UP ARROW or DOWN ARROW to select a
file from this menu.
2. Press
RIGHT SELECT to select RUN. If no program
exists, the
RUN option does not perform an action.
Related ZPL command(s):
^JI, ~JI
SGD command used:
zbi.control.run
Printer web page: Directory Listing
Table 6 • Calibration and Diagnostic Tools (Continued)
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STOP ZBI PROGRAM
Stop a ZBI
Program
If your printer is running a ZBI program, you may stop that program.
User menu item:
* This menu item appears only
if ZBI is enabled on your
printer and no ZBI program is
running.
Main Menu > TOOLS
If ZBI programs are running, the printer lists them.
If you wish to stop a program:
1. Use the
UP ARROW or DOWN ARROW to select
the file from this menu.
2. Press
RIGHT SELECT to select STOP.
Related ZPL command(s):
~JQ
SGD command used:
zbi.control.terminate
Printer web page: Directory Listing
Table 6 • Calibration and Diagnostic Tools (Continued)
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Network Settings
Table 7 • Network Settings
IP ADDRESS
IP Address View and, if necessary, change the printer’s IP address.
To save changes to this setting, set IP Protocol on page 111 to PERMANENT, and then
reset the print server (see Reset Network on page 113).
User menu item: *
* This menu item appears only if a
wired or wireless print server is
installed in your printer.
Main Menu > NETWORK
Accepted values:
000 to 255 for each field
Related ZPL command(s):
^ND
SGD command used: Wired:
internal_wired.ip.addr
Wireless: ip.addr, wlan.ip.addr
Printer web page: View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
SUBNET MASK
Subnet Mask View and, if necessary, change the subnet mask.
To save changes to this setting, set IP Protocol on page 111 to
PERMANENT, and then
reset the print server (see Reset Network on page 113).
User menu item: *
* This menu item appears only if a
wired or wireless print server is
installed in your printer.
Main Menu > NETWORK
Accepted values:
000 to 255 for each field
Related ZPL command(s):
^ND
SGD command used: Wired:
internal_wired.ip.netmask
Wireless: wlan.ip.netmask
Printer web page: View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
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GATEWAY
Gateway
View or Set the Default Gateway
View and, if necessary, change the default gateway.
To save changes to this setting, set IP Protocol on page 111 to
PERMANENT, and then
reset the print server (see Reset Network on page 113).
User menu item: *
* This menu item appears only if a
wired or wireless print server is
installed in your printer.
Main Menu > NETWORK
Accepted values:
000 to 255 for each field
Related ZPL command(s):
^ND
SGD command used: Wired:
internal_wired.ip.gateway
Wireless: wlan.ip.gateway
Printer web page: View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
Table 7 • Network Settings (Continued)
111
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IP PROTOCOL
IP Protocol This parameter tells if the user (permanent) or the server (dynamic) selects the
IP address. When a dynamic option is chosen, this parameter tells the method(s) by
which the wired or wireless print server receives the IP address from the server.
User menu item: *
* This menu item appears only if a
wired or wireless print server is
installed in your printer.
Main Menu > NETWORK
Accepted values:
• ALL
• GLEANING ONLY
• RARP
• BOOTP
• DHCP
• DHCP & BOOTP
• PERMANENT
Related ZPL command(s):
^ND
SGD command used: Wired:
internal_wired.ip.protocol
Wireless:
wlan.ip.protocol
Printer web page: View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings
ACTIVE PRINT SERVER
Active Print
Server
Only one print server (wired or wireless) can be installed at a time. Therefore, the print
server installed is the active print server.
User menu item: *
* This menu item appears only if a
wired or wireless print server is
installed in your printer. It cannot
be modified from the control
panel.
Main Menu > NETWORK
Table 7 • Network Settings (Continued)
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MAC ADDRESS
MAC Address
View the MAC Address
View the Media Access Control (MAC) address of the print server that is installed in the
printer (wired or wireless).
User menu item: *
* This menu item appears only if a
wired or wireless print server is
installed in your printer. It cannot
be modified from the control
panel.
Main Menu > NETWORK
SGD command used: Wired:
internal_wired.mac_addr
Wireless:
wlan.mac_addr
Printer web page: View and Modify Printer Settings >
Network Communications Setup >
Wireless Setup
ESSID
ESSID
View the ESSID Value
The Extended Service Set Identification (ESSID) is an identifier for your wireless
network. This setting, which cannot be modified from the control panel, gives the
ESSID for the current wireless configuration.
User menu item: *
* This menu item appears only if a
wired or wireless print server is
installed in your printer. It cannot
be modified from the control
panel.
Main Menu > NETWORK
Accepted values:
32-character alphanumeric string (default 125)
SGD command used:
wlan.essid
Printer web page: View and Modify Printer Settings >
Network Communications Setup >
Wireless Setup
Table 7 • Network Settings (Continued)
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RESET NETWORK
Reset Network This option resets the wired or wireless print server. You must reset the print server to
allow any changes to the network settings to take effect.
User menu item:
Main Menu >
NETWORK
Related ZPL command(s):
~WR
SGD command used:
device.reset
Printer web page: Print Server Settings > Factory Print Server Settings
Table 7 • Network Settings (Continued)
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Language Settings
Table 8 • Language Settings
LANGUAGE
Language If necessary, change the language that the printer displays.
This change affects the words shown on the following:
• the Home menu
• the user menus
• error messages
• the printer configuration label, the network configuration label, and other labels that
you can select to print through the user menus
User menu item:
Main Menu >
SETTINGS
Main Menu >
LANGUAGE
Note • The selections for this parameter are
displayed in the actual languages to make it
easier for you to find one that you are able to
read.
Accepted values:
ENGLISH, SPANISH, FRENCH, GERMAN, ITALIAN,
NORWEGIAN, PORTUGUESE, SWEDISH, DANISH,
SPANISH 2, DUTCH, FINNISH, CZECH, JAPANESE,
KOREAN, ROMANIAN, RUSSIAN, POLISH,
SIMPLIFIED CHINESE, TRADITIONAL CHINESE
Related ZPL command(s):
^KL
SGD command used: display.language
Printer web page: View and Modify Printer Settings > General Setup >
Language
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COMMAND LANGUAGE
Command
Language
Enable this menu item to allow certain ZPL commands to override the printer’s current
settings.
User menu item:
Main Menu >
LANGUAGE
Accepted values:
• EPL_ZPL
• HYBRID_XML_ZPL
• EPL
SGD command used:
device.languages
ZPL OVERRIDE
ZPL Override
Enable ZPL Override
Enable this menu item to prevent the following ZPL commands from changing the
printer’s current settings:
• ^MM (print mode)
• ^MT (Direct Thermal or Thermal Transfer print method)
• ^MN (media type non-continuous or continuous)
When this menu item is disabled, these commands override the printer’s settings.
User menu item:
Main Menu > LANGUAGE
Accepted values:
• DISABLED
• ENABLED
SGD command used:
zpl.zpl_override
Table 8 • Language Settings (Continued)
▼
COMMAND LANGUAGE
EPL_ZPL
▲
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COMMAND CHAR
Command
Character
Set the Format Command Prefix Value
The format command prefix is a two-digit hex value used as a parameter place marker
in ZPL/ZPL II format instructions. The printer looks for this hex character to indicate
the start of a ZPL/ZPL II format instruction.
Set the format command character to match what is used in your label formats.
Important • You cannot use the same hex value for the format command prefix,
control character, and delimiter characters. The printer must see different
characters to work properly. If you are setting the value through the control
panel, the printer will skip any value that is already in use.
User menu item:
Main Menu >
LANGUAGE
Accepted values: 00 to FF
Related ZPL command(s):
^CC or ~CC
SGD command used: zpl.caret
Printer web page: View and Modify Printer Settings > ZPL Control
CONTROL CHAR
Control
Character
The printer looks for this two-digit hex character to indicate the start of a ZPL/ZPL II
control instruction. Set the control prefix character to match what is used in your label
formats.
User menu item:
Main Menu >
LANGUAGE
Accepted values: 00 to FF
Related ZPL command(s):
^CT or ~CT
SGD command used: zpl.control_character
Printer web page: View and Modify Printer Settings > ZPL Control
Table 8 • Language Settings (Continued)
117
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DELIMITER CHAR
Delimiter
Character
Set the Delimiter Character Value
The delimiter character is a two-digit hex value used as a parameter place marker in
ZPL/ZPL II format instructions.
Set the delimiter character to match what is used in your label formats.
User menu item:
Main Menu >
LANGUAGE
Accepted values: 00 to FF
Related ZPL command(s):
^CD or ~CD
SGD command used: zpl.delimiter
Printer web page: View and Modify Printer Settings > ZPL Control
ZPL MODE
ZPL Mode
Set the ZPL Mode
Select the mode that matches what is used in your label formats.
This printer accepts label formats written in either ZPL or ZPL II, eliminating the need
to rewrite any ZPL formats that already exist. The printer remains in the selected mode
until it is changed in one of the ways listed here.
User menu item:
Main Menu >
LANGUAGE
Accepted values:
• ZPL II
• ZPL
Related ZPL command(s):
^SZ
SGD command used:
zpl.zpl_mode
Printer web page: View and Modify Printer Settings > ZPL Control
Table 8 • Language Settings (Continued)
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Sensor Settings
Table 9 • Sensor Settings
SENSOR TYPE
Sensor Type Select the media sensor that is appropriate for the media that you are using. The
reflective sensor can be used with all media types. The transmissive sensor should be
used only for simple gap media.
User menu item:
Main Menu >
SENSORS
Accepted values:
• TRANSMISSIVE
• REFLECTIVE
Related ZPL command(s):
^JS
SGD command used:
device.sensor_select
Printer web page: View and Modify Printer Settings > Media Setup
LABEL SENSOR
Label Sensor Set the sensitivity of the label sensor.
Important • This value is set during sensor calibration. Do not change this
setting unless you are told to do so by Zebra Technical Support or by an
authorized service technician.
User menu item:
Main Menu >
SENSORS
Accepted values:
0 – 255
SGD command used:
ezpl.label_sensor
Printer web page: View and Modify Printer Settings > Calibration
119
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TAKE LABEL
Take Label Set the intensity of the take label LED.
Important • This value is set during sensor calibration. Do not change this
setting unless you are told to do so by Zebra Technical Support or by an
authorized service technician.
User menu item:
Main Menu >
SENSORS
Accepted values:
0 – 255
SGD command used:
ezpl.take_label
Printer web page: View and Modify Printer Settings > Calibration
Table 9 • Sensor Settings (Continued)
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Port Settings
Table 10 • Port Settings
BAUD RATE
Baud Rate Select the baud value that matches the one being used by the host computer.
User menu item:
Main Menu >
PORTS
Accepted values:
• 115200
• 57600
• 38400
• 28800
• 19200
• 14400
• 9600
• 4800
Related ZPL command(s):
^SC
SGD command used:
comm.baud
Printer web page: View and Modify Printer Settings >
Serial Communications Setup
DATA BITS
Data Bits Select the data bits value that matches the one being used by the host computer.
User menu item:
Main Menu >
PORTS
Accepted values:
• 7 or 8
Related ZPL command(s):
^SC
SGD command used:
comm.data_bits
Printer web page: View and Modify Printer Settings >
Serial Communications Setup
121
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PARITY
Parity Select the parity value that matches the one being used by the host computer.
User menu item:
Main Menu >
PORTS
Accepted values:
• NONE
• EVEN
• ODD
Related ZPL command(s):
^SC
SGD command used:
comm.parity
Printer web page: View and Modify Printer Settings >
Serial Communications Setup
HOST HANDSHAKE
Host Handshake Select the handshake protocol that matches the one being used by the host computer.
User menu item:
Main Menu >
PORTS
Accepted values:
• XON/XOFF
• RTS/CTS
• DSR/DTR
Related ZPL command(s):
^SC
SGD command used:
comm.handshake
Printer web page: View and Modify Printer Settings >
Serial Communications Setup
Table 10 • Port Settings (Continued)
Printer Configuration and Adjustment
Calibrate the Ribbon and Media Sensors
122
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Calibrate the Ribbon and Media Sensors
Use the procedure in this section to calibrate the printer, which adjusts the sensitivity of the
media and ribbon sensors.
• For issues that may be resolved by sensor calibration, see Printing Issues on page 152.
• For a summary of the options for initiating calibration, see Media and Ribbon Sensor
Calibration on page 105.
To perform sensor calibration, complete these steps:
1. With the printer in the Ready state, initiate media and ribbon calibration in one of these
ways:
• Press and hold PAUSE + CANCEL for 2 seconds.
•Send the ezpl.manual_calibration SGD command to the printer. See the
Zebra Programming Guide for more information about this command.
• ZT230 printer only:
a. Navigate to the following menu item on the control panel display. This item is
located under the TOOLS menu and the SENSORS menu. See Idle Display,
Home Menu, and User Menus on page 17 for information about using the control
panel and accessing the menus.
b. Press RIGHT SELECT to select START.
Important • Follow the calibration procedure exactly as presented. All of the steps must be
performed even if only one of the sensors requires adjustment. You may press and hold
CANCEL at any step in this procedure to cancel the process.
MEDIA/RIBBON CAL
START
123
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Calibrate the Ribbon and Media Sensors
11/5/15 P1048261-005
The printer does the following:
•The STATUS light and SUPPLIES light flash yellow once.
•The PAUSE light blinks yellow.
• The control panel (ZT230 printer only) displays:
2.
3.
Extend the media approximately 8 in. (203 mm) out of the printer.
MEDIA/RIBBON CAL
LOAD BACKING
REMOVE RIBBON
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Open the printhead assembly by rotating the printhead-open lever.
Printer Configuration and Adjustment
Calibrate the Ribbon and Media Sensors
124
P1048261-005 11/5/15
4. Remove the exposed labels so that only the liner remains.
5. Pull the media into the printer so that only the backing is between the media sensors.
6. Remove the ribbon (if used).
7. Rotate the printhead-open lever downward until it locks the printhead in place.
125
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Calibrate the Ribbon and Media Sensors
11/5/15 P1048261-005
8. Press PAUSE to begin the media calibration process.
• The PAUSE light turns off.
• The SUPPLIES light flashes.
• The control panel (ZT230 printer only) displays:
When the process is complete:
• The SUPPLIES light stops flashing.
• The PAUSE light flashes yellow.
• The control panel (ZT230 printer only) displays:
9. Open the printhead assembly by rotating the printhead-open lever.
MEDIA/RIBBON CAL
CALIBRATING
PLEASE WAIT
MEDIA/RIBBON CAL
RELOAD ALL
CONTINUE
Printer Configuration and Adjustment
Calibrate the Ribbon and Media Sensors
126
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10. Pull the media forward until a label is positioned under the media sensors.
11. Reload the ribbon (if used).
12. Close the printhead.
13. Close the media door.
14. Press PAUSE to enable printing.
127
Printer Configuration and Adjustment
Adjust the Printhead Pressure
11/5/15 P1048261-005
Adjust the Printhead Pressure
You may need to adjust printhead pressure if printing is too light on one side, if you use thick
media, or if the media drifts from side to side during printing. Use the lowest printhead
pressure necessary to produce good print quality.
See Figure 16. The printhead pressure adjustment dials have setting marks from 1 to 4 in
half-mark increments.
Figure 16 • Printhead Pressure Adjustment Dials
If necessary, adjust the printhead pressure adjustment dials as follows:
1
Inside dial
2
Outside dial
1
2
If the media... Then...
Requires higher pressure to print
well
Increase both dials one position.
Printer Configuration and Adjustment
Adjust the Printhead Pressure
128
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Shifts left while printing Increase the outside dial setting one position.
OR
Decrease the inside dial setting one position.
Shifts right while printing Increase the inside dial setting one position.
OR
Decrease the outside dial setting one position.
If the media... Then...
129
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Adjust the Printhead Pressure
11/5/15 P1048261-005
Prints too lightly on the left side
of the label.
Increase the inside dial setting one position.
Prints too lightly on the right side
of the label.
Increase the outside dial setting one position.
If the media... Then...
Printer Configuration and Adjustment
Adjust Ribbon Tension
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Adjust Ribbon Tension
For the printer to operate correctly, the ribbon supply spindle and ribbon take-up spindle must
use the same tension setting (normal or low tension). Use the normal tension setting
(Figure 17) for most applications. If you are using narrow ribbon or experience certain ribbon
issues, you may need to lower the ribbon tension (Figure 18).
Normal Tension Setting To place the ribbon spindles in the normal position, firmly pull
out each spindle end cap until it extends and clicks in place, as shown in Figure 17. Use this
setting for most applications.
Figure 17 • Normal Tension Setting (Spindle End Caps Pulled Out)
Low Tension Setting To place a spindle in the low-tension position, firmly push in the
end cap until it retracts and clicks in place, as shown in Figure 18. Use this setting only when
necessary, such as if the ribbon causes scuff marks at the beginning of a roll or if normal
tension causes the ribbon to stall at the end of the roll.
Figure 18 • Ribbon Spindles— Low Tension Setting
(Spindle End Caps Pushed In)
131
Printer Configuration and Adjustment
Remove Used Ribbon
11/5/15 P1048261-005
Remove Used Ribbon
Remove used ribbon from the ribbon take-up spindle each time you change the roll of ribbon.
To remove used ribbon, complete these steps:
1. Has the ribbon run out?
2. Slide the core with the used ribbon off of the ribbon take-up spindle.
3. Discard the used ribbon. You may reuse the empty core from the ribbon supply spindle by
moving it to the ribbon take-up spindle.
4. Reload the ribbon following the instructions in Load the Ribbon on page 65.
If the ribbon... Then
Ran out Continue with the next step.
Did not run out
a. Cut or break the ribbon before the ribbon take-up
spindle.
b. Continue with the next step.
Printer Configuration and Adjustment
Remove Used Ribbon
132
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Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
11/5/15 P1048261-005
4
Routine Maintenance
This section provides routine cleaning and maintenance procedures.
Contents
Cleaning Schedule and Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Clean the Exterior, the Media Compartment, and the Sensors . . . . . . . . . . . . . . . . . 135
Clean the Printhead and Platen Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Clean the Peel Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Clean the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Routine Maintenance
Cleaning Schedule and Procedures
134
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Cleaning Schedule and Procedures
Routine preventive maintenance is a crucial part of normal printer operation. By taking good
care of your printer, you can minimize the potential problems that you might have with it and
help to achieve and to maintain your standards for print quality.
Over time, the movement of media or ribbon across the printhead wears through the protective
ceramic coating, exposing and eventually damaging the print elements (dots). To avoid
abrasion:
• Clean the printhead frequently.
• Minimize printhead pressure and burn temperature (darkness) settings by optimizing the
balance between the two.
• When using Thermal Transfer mode, ensure that the ribbon is as wide or wider than the
media to prevent exposing the printhead elements to the more abrasive label material.
Specific cleaning procedures are provided on the following pages. Table 11 shows the
recommended cleaning schedule. These intervals are intended as guidelines only. You may
have to clean more often, depending upon your application and media.
.
Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this
printer.
Table 11 • Recommended Cleaning Schedule
Area Method Interval
Printhead Solvent* Direct Thermal Mode: After every roll of
media (or 500 feet of fanfold media).
Thermal Transfer Mode: After every roll of
ribbon.
Platen roller Solvent*
Media sensors Air blow
Ribbon sensor Air blow
Media path Solvent*
Ribbon path Solvent*
Pinch roller (part of Peel-Off option) Solvent*
Cutter
module
If cutting continuous,
pressure-sensitive media
Solvent* After every roll of media (or more often,
depending upon your application and media).
If cutting tag stock or label
liner material
Solvent* and
air blow
After every two or three rolls of media.
Tear-off/peel-off bar Solvent* Once a month.
Take-label sensor Air blow Once every six months.
* Zebra recommends using Preventive Maintenance Kit (part number 47362). In place of this kit, you may use a clean swab
dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%).
135
Routine Maintenance
Cleaning Schedule and Procedures
11/5/15 P1048261-005
Clean the Exterior, the Media Compartment, and the Sensors
Over time, dust, grime, and other debris may build up on the outside and inside of your printer,
particularly in a harsh operating environment.
Printer Exterior
You may clean the exterior surfaces of the printer with a lint-free cloth and a small amount of a
mild detergent, if necessary. Do not use harsh or abrasive cleaning agents or solvents.
Media Compartment and Sensors
To clean the sensors, complete these steps:
1. Brush, air blow, or vacuum any accumulated paper lint and dust away from the media and
ribbon paths.
2. Brush, air blow, or vacuum any accumulated paper lint and dust away from the
sensors (
1).
Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this
printer.
1
Routine Maintenance
Cleaning Schedule and Procedures
136
P1048261-005 11/5/15
Clean the Printhead and Platen Roller
Inconsistent print quality, such as voids in the bar code or graphics, may indicate a dirty
printhead. For the recommended cleaning schedule, see Table 11 on page 134.
Figure 19 • Location of the Printhead and Platen Roller
Caution • While performing any tasks near an open printhead, remove all rings, watches,
hanging necklaces, identification badges, or other metallic objects that could touch the
printhead. You are not required to turn off the printer power when working near an open
printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose
all temporary settings, such as label formats, and you must reload them before you resume
printing.
-
Note • For printers with a peel assembly, keep the peel assembly closed while cleaning the
platen roller to reduce the risk of bending the tear-off/peel-off bar.
1
Printhead assembly
2
Platen roller
1
2
137
Routine Maintenance
Cleaning Schedule and Procedures
11/5/15 P1048261-005
To clean the printhead and platen roller, complete these steps:
1. Raise the media door.
2.
3.
Remove the ribbon (if used) and the media.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead
to cool.
Caution • Before touching the printhead assembly, discharge any built-up static electricity
by touching the metal printer frame or by using an antistatic wriststrap and mat.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Rotate the printhead-open lever upward to release the printhead assembly.
Routine Maintenance
Cleaning Schedule and Procedures
138
P1048261-005 11/5/15
4. Using the swab from a Zebra Preventive Maintenance Kit, wipe along the brown strip on
the printhead assembly from end to end. In place of the Preventive Maintenance Kit, you
may use a clean swab dipped in 99.7% isopropyl alcohol. Allow the solvent to evaporate.
5. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the
solvent to evaporate.
139
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Cleaning Schedule and Procedures
11/5/15 P1048261-005
6. Reload the ribbon (if used) and the media. For instructions, see Load the Ribbon
on page 65 or Load the Media on page 70.
7. Rotate the printhead-open lever downward until it locks the printhead in place.
8. Close the media door.
The printer is ready to operate.
9. Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
Note • If performing this procedure does not improve print quality, try cleaning the
printhead with Save-A-Printhead cleaning film. This specially coated material removes
contamination buildup without damaging the printhead. Call your authorized Zebra
reseller for more information.
Routine Maintenance
Cleaning Schedule and Procedures
140
P1048261-005 11/5/15
Clean the Peel Assembly
The peel assembly, which is part of the Peel-Off and Liner Take-Up options, consists of
several spring-loaded rollers to ensure the proper roller pressure. Clean the pinch roller and
tear-off/peel-off bar if adhesive buildup begins to affect peel performance.
If adhesive buildup affects peel-off performance, complete these steps:
1. Raise the media door.
2.
Caution • Do not use your left hand to assist in closing the Peel assembly. The top edge of
the Peel roller/assembly could pinch your fingers.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.
Open the printhead assembly by rotating the printhead-open lever.
141
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Cleaning Schedule and Procedures
11/5/15 P1048261-005
3. Push down the peel-off mechanism release lever to open the peel assembly.
4. Remove any media liner to expose the pinch roller.
5. While manually rotating the pinch roller, clean it thoroughly with the swab from the
Preventive Maintenance Kit (part number 47362). In place of the Preventive Maintenance
Kit, you may use a clean swab dipped in 99.7% isopropyl alcohol. Allow the solvent to
evaporate.
6. Use the swab to remove excess adhesive from the tear-off/peel-off bar. Allow the solvent
to evaporate.
7. Reload the media liner through the peel mechanism. For instructions, see Final Steps for
Peel-Off Mode (with or without Liner Take-Up) on page 78.
Important • Apply minimum force when cleaning the tear-off/peel-off bar. Excessive
force can cause the tear-off/peel-off bar to bend, which could have a negative effect on
peel performance.
Routine Maintenance
Cleaning Schedule and Procedures
142
P1048261-005 11/5/15
8.
9. Rotate the printhead-open lever downward until it locks the printhead in place.
Caution • Use the peel release lever and your right hand to close the peel assembly.
Do not use your left hand to assist in closing. The top edge of the peel roller/assembly
could pinch your fingers.
Close the peel assembly using the peel-off mechanism release lever.
143
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Cleaning Schedule and Procedures
11/5/15 P1048261-005
10. Close the media door.
The printer is ready to operate.
11. Press PAUSE to exit pause mode and enable printing.
The printer may perform a label calibration or feed a label, depending on your settings.
Routine Maintenance
Cleaning Schedule and Procedures
144
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Clean the Cutter Module
If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter.
To clean the cutter module, complete these steps:
1. Raise the media door.
2. Turn the printer off (O), and unplug the printer from its power source.
3. Remove media that is loaded through the cutter module.
4. Loosen and remove the thumbscrew and lock washer on the cutter shield.
Caution • For personnel safety, always power off and unplug the printer before performing
this procedure.
145
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Cleaning Schedule and Procedures
11/5/15 P1048261-005
5.
6.
If necessary, rotate the cutter motor thumbscrew to fully expose the V-shaped cutter
blade (
1).
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Remove the cutter shield.
1
Routine Maintenance
Cleaning Schedule and Procedures
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7. Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the
upper cutting surface (
1) and the cutter blade (2). In place of the Preventive Maintenance
Kit, you may use a clean swab dipped in 99.7% isopropyl alcohol. Allow the solvent to
evaporate.
8.
1 2
Caution • The cutter blade is sharp. For operator safety, replace the cutter shield.
Replace the cutter shield (1) and secure it with the thumbscrew and lock washer that you
removed earlier (
2).
1
2
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Cleaning Schedule and Procedures
11/5/15 P1048261-005
9. Close the media door.
10. Plug the printer into its power source, and then turn on (I) the printer.
The cutter blade returns to its operating position.
11. If the cutter continues to perform unsatisfactorily, contact an authorized service
technician.
Routine Maintenance
Replacing Printer Components
148
P1048261-005 11/5/15
Replacing Printer Components
Some printer components, such as the printhead and platen roller, may wear out over time and
can be replaced easily. Regular cleaning may extend the life of some of these components. See
Table 11 on page 134 for the recommended cleaning intervals.
Ordering Replacement Parts
For optimal printing quality and proper printer performance across our product line, Zebra
strongly recommends the use of genuine Zebra™ supplies as part of the total solution.
Specifically, the ZT210, ZT220, and ZT230 printers are designed to work only with genuine
Zebra™ printheads, thus maximizing safety and print quality.
Contact your authorized Zebra reseller for part ordering information.
Recycling Printer Components
Lubrication
No lubrication is needed for this printer.
The majority of this printer’s components are recyclable. The printer’s main logic board may
include a battery that you should dispose of properly.
Do not dispose of any printer components in unsorted municipal waste. Please dispose of the
battery according to your local regulations, and recycle the other printer components
according to your local standards. For more information, see
http://www.zebra.com/environment.
Caution • Some commercially available lubricants will damage the finish and the
mechanical parts if used on this printer.
11/5/15 P1048261-005
5
Troubleshooting
This section provides information about errors that you might need to troubleshoot. Assorted
diagnostic tests are included.
For videos of some common procedures, go to http://www.zebra.com/zt200-info.
Contents
Printing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Miscellaneous Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Printer Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
FEED Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
FEED + PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
CANCEL + PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Communication Diagnostics Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Troubleshooting
Meaning of Indicator Lights
150
P1048261-005 11/5/15
Meaning of Indicator Lights
The indicator lights on the control panel show the current status of the printer (Table 12
on page 150).
Table 12 • Status of Printer As Shown by Indicator Lights
STATUS light steady green (other lights steady yellow for
2 seconds during printer power-up)
The printer is ready.
PAUSE light steady yellow.
The printer is paused.
STATUS light steady red
SUPPLIES light steady red
The media supply is out. The printer needs attention and
cannot continue without user intervention.
STATUS light steady red
SUPPLIES light flashing red
The ribbon supply is out. The printer needs attention and
cannot continue without user intervention.
STATUS light steady yellow
SUPPLIES light flashing yellow
The printer is in Direct Thermal mode, which does not
require ribbon; however, ribbon is installed in the printer.
STATUS light steady red
PAUSE light steady yellow
The printhead is open. The printer needs attention and
cannot continue without user intervention.
STATUS light steady yellow
The printhead is over temperature.
Caution • The printhead may be hot and could
cause severe burns. Allow the printhead to cool.
STATUS light flashing yellow
This indicator light flashing indicates one of the following:
• The printhead is under temperature.
• The power supply is over temperature.
• The main logic board (MLB) is over temperature.
STATUS light steady red
PAUSE light steady red
DATA light steady red
The printhead was replaced with one that is not a genuine
Zebra™ printhead. Install a genuine Zebra™ printhead to
continue.
151
Troubleshooting
Meaning of Indicator Lights
11/5/15 P1048261-005
STATUS light flashing red
The printer is unable to read the dpi setting of the
printhead.
Printers with a ZebraNet wired Ethernet option
NETWORK light off
No Ethernet link is available.
NETWORK light steady green
A 100 Base link was found.
NETWORK light steady yellow
A 10 Base link was found.
NETWORK light steady red
An Ethernet error condition exists. The printer is not
connected to your network.
Printers with a ZebraNet wireless option
NETWORK light off
A radio was found during power-up. The printer is
attempting to associate with the network. The light flashes
red while the printer associates with the network. The light
then flashes yellow while the printer is authenticating with
the network.
NETWORK light steady green
The radio is associated with your network and
authenticated, and the WLAN signal is strong.
NETWORK light flashing green
WLAN—The radio is associated with your network and
authenticated, but the WLAN signal is weak.
NETWORK light steady red
A WLAN error condition exists. The printer is not
connected to your network.
Table 12 • Status of Printer As Shown by Indicator Lights (Continued)
Troubleshooting
Printing Issues
152
P1048261-005 11/5/15
Printing Issues
Table 13 identifies possible issues with printing or print quality, the possible causes, and the
recommended solutions.
Table 13 • Printing Issues
Issue Possible Cause Recommended Solution
General print quality
issues
The printer is set at the
incorrect print speed.
For optimal print quality, set the print speed to
the lowest possible setting for your application
via control panel, the driver, or the software. You
may want to perform the FEED Self Test
on page 167 to determine the optimal settings for
your printer.
See Print Speed on page 93 for how to change
the print speed.
You are using an incorrect
combination of labels and
ribbon for your application.
1. Switch to a different type of media or ribbon
to try to find a compatible combination.
2. If necessary, consult your authorized Zebra
reseller or distributor for information and
advice.
The printer is set at an incorrect
darkness level.
For optimal print quality, set the darkness to the
lowest possible setting for your application. You
may want to perform the FEED Self Test
on page 167 to determine the ideal darkness
setting.
See Print Darkness on page 93 for how to
change the darkness setting.
The printhead is dirty. Clean the printhead and platen roller. See Clean
the Printhead and Platen Roller on page 136.
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust the
Printhead Pressure on page 127.
Loss of printing
registration on labels.
Excessive vertical
drift in top-of-form
registration.
The platen roller is dirty. Clean the printhead and platen roller. See Clean
the Printhead and Platen Roller on page 136.
Media guides are positioned
improperly.
Ensure that the media guides are properly
positioned. See Load the Media on page 70.
The media type is set
incorrectly.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
Type on page 94.
The media is loaded incorrectly. Load media correctly. See Load the Media
on page 70.
Long tracks of
missing print on
several labels
Print element damaged. (UGs) Call a service technician.
Wrinkled ribbon. See wrinkled ribbon causes and solutions in
Ribbon Problems on page 155.
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Troubleshooting
Printing Issues
11/5/15 P1048261-005
Fine, angular gray
lines on blank labels
Wrinkled ribbon. See wrinkled ribbon causes and solutions in
Ribbon Problems on page 155.
Printing too light or
too dark over the
entire label
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
You are using an incorrect
combination of media and
ribbon for your application.
1. Switch to a different type of media or ribbon
to try to find a compatible combination.
2. If necessary, consult your authorized Zebra
reseller or distributor for information and
advice.
You are using ribbon with
direct thermal media.
Direct thermal media does not require ribbon. To
determine if you are using direct thermal media,
perform the label scratch test in When to Use
Ribbon on page 21.
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust the
Printhead Pressure on page 127.
Smudge marks on
labels
The media or ribbon is not
designed for high-speed
operation.
Replace supplies with those recommended for
high-speed operation.
Misregistration/skips
labels
The printer is not calibrated. Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 122.
Improper label format. Check your label format and correct it as
necessary.
Misregistration and
misprint of one to
three labels
The platen roller is dirty. Clean the printhead and platen roller. See Clean
the Printhead and Platen Roller on page 136.
Media does not meet
specifications.
Use media that meets specifications. See Media
Specifications on page 181.
Vertical drift in
top-of-form position
The printer is out of calibration. Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 122.
The platen roller is dirty. Clean the printhead and platen roller. See Clean
the Printhead and Platen Roller on page 136.
Table 13 • Printing Issues (Continued)
Issue Possible Cause Recommended Solution
Troubleshooting
Printing Issues
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Vertical image or
label drift
The printer is using
non-continuous labels but is
configured in continuous mode.
Set the printer for the correct media type
(gap/notch, continuous, or mark—see Media
Type on page 94) and calibrate the printer, if
necessary (see Calibrate the Ribbon and Media
Sensors on page 122).
The media sensor is calibrated
improperly.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 122.
The platen roller is dirty. Clean the printhead and platen roller. See Clean
the Printhead and Platen Roller on page 136.
Improper printhead pressure
settings (toggles).
Adjust the printhead pressure to ensure proper
functionality. See Adjust the Printhead Pressure
on page 127.
The media or ribbon is loaded
incorrectly.
Ensure that the media and ribbon are loaded
correctly. See Load the Ribbon on page 65 and
Load the Media on page 70.
Incompatible media. You must use media that meets the printer
specifications. Ensure that the interlabel gaps or
notches are 2 to 4 mm and consistently placed
(see Media Specifications on page 181).
The bar code printed
on a label does not
scan.
The bar code is not within
specifications because the print
is too light or too dark.
Perform the FEED Self Test on page 167. Adjust
the darkness or print speed settings as necessary.
There is not enough blank
space around the bar code.
Leave at least 1/8 in. (3.2 mm) between the bar
code and other printed areas on the label and
between the bar code and the edge of the label.
Auto Calibrate failed. The media or ribbon is loaded
incorrectly.
Ensure that the media and ribbon are loaded
correctly. See Load the Ribbon on page 65 and
Load the Media on page 70.
The sensors could not detect the
media or ribbon.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 122.
The sensors are dirty or
positioned improperly.
Ensure that the sensors are clean and properly
positioned.
The media type is set
incorrectly.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See
Media
Type on page 94.
Table 13 • Printing Issues (Continued)
Issue Possible Cause Recommended Solution
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Troubleshooting
Ribbon Problems
11/5/15 P1048261-005
Ribbon Problems
Table 14 identifies problems that may occur with ribbon, the possible causes, and the
recommended solutions.
For videos of some common procedures, go to http://www.zebra.com/zt200-info.
Table 14 • Ribbon Problems
Problem Possible Cause Recommended Solution
Broken or melted
ribbon
Darkness setting too high. 1. Reduce the darkness setting. See Print
Darkness on page 93 for how to change the
darkness setting.
2. Clean the printhead thoroughly. See Clean
the Printhead and Platen Roller
on page 136.
The ribbon is coated on the
wrong side and cannot be used
in this printer.
Replace the ribbon with one coated on the
correct side. For more information, see Coated
Side of Ribbon on page 21.
Ribbon slips or does
not advance correctly
Ribbon tension is set
incorrectly.
Change the tension settings on the ribbon
spindles. See Adjust Ribbon Tension
on page 130.
Wrinkled ribbon Ribbon was loaded incorrectly. Load the ribbon correctly. See Load the Ribbon
on page 65.
Incorrect burn temperature. For optimal print quality, set the darkness to the
lowest possible setting for your application. You
may want to perform the FEED Self Test
on page 167 to determine the ideal darkness
setting.
See Print Darkness on page 93 for how to
change the darkness setting.
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust the
Printhead Pressure on page 127.
Media not feeding properly;
“walking” from side to side.
Make sure that media is snug by adjusting the
media guide, or call a service technician.
The printhead or platen roller
may be installed incorrectly.
Call a service technician.
Troubleshooting
Ribbon Problems
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The printer does not
detect when the
ribbon runs out.
The printer may have been
calibrated without ribbon or
without the ribbon loaded
properly.
1. Make sure that ribbon is loaded correctly so
that it can be detected by the ribbon sensor.
Under the printhead, the ribbon should track
all the way back, near the printer’s firewall.
See Load the Ribbon on page 65.
2. Calibrate the printer. See Calibrate the
Ribbon and Media Sensors on page 122.
In thermal transfer
mode, the printer did
not detect the ribbon
even though it is
loaded correctly.
The printer indicates
that ribbon is out,
even though ribbon is
loaded correctly.
The printer was not calibrated
for the label and ribbon being
used.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 122.
Table 14 • Ribbon Problems (Continued)
Problem Possible Cause Recommended Solution
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Error Messages
11/5/15 P1048261-005
Error Messages
The ZT230 control panel displays messages when there is an error. See Table 15 for errors, the
possible causes, and the recommended solutions.
QuickHelp Pages Most error messages will include the option to view a QuickHelp page.
The lower right-hand corner of the message displays
QR.
To access a QuickHelp page from an error message, do the following:
1. Press RIGHT SELECT to select QR.
The printer displays a QuickHelp page specific to that error message. This page includes a
QR code, such as this.
2. Scan the QR code with a smartphone.
Your phone accesses either a video specific to that error message or the Zebra support
page for your printer.
Table 15 • Error Messages
Display/
Indicator Lights
Possible Cause Recommended Solution
STATUS light steady red
PAUSE light steady yellow
The printhead is not fully
closed.
Close the printhead
completely.
The printhead open sensor is
not working properly.
Call a service technician to
replace the sensor.
STATUS light steady red
SUPPLIES light steady red
The media is not loaded or is
loaded incorrectly.
Load media correctly.
Misaligned media sensor. Check the position of the
media sensor.
The printer is set for
noncontinuous media, but
continuous media is loaded.
1. Install the proper media
type, or reset printer for the
current media type.
2. Calibrate the printer. See
Media and Ribbon Sensor
Calibration on page 105.
HEAD OPEN
CLOSE HEAD
MEDIA OUT
LOAD MEDIA
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Error Messages
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STATUS light steady yellow
SUPPLIES light flashing yellow
Ribbon is loaded, but the
printer is set for direct thermal
mode.
Ribbon is not required with
direct thermal media. If you
are using direct thermal media,
remove the ribbon. This error
message will not affect
printing.
If you are using thermal
transfer media, which requires
ribbon, set the printer for
Thermal Transfer mode. See
Print Method on page 94.
STATUS light steady yellow
SUPPLIES light flashing yellow
In thermal transfer mode:
• ribbon is not loaded
• ribbon is loaded incorrectly
• the ribbon sensor is not
detecting ribbon
• media is blocking the
ribbon sensor
1. Load ribbon correctly. See
Load the Ribbon
on page 65.
2. Calibrate the printer. See
Media and Ribbon Sensor
Calibration on page 105.
In thermal transfer mode, the
printer did not detect the
ribbon even though it is loaded
correctly.
1. Print a sensor profile (see
Print Information
on page 100). The ribbon
out threshold (
2) is likely
too high, above the line that
indicates where the ribbon
is detected (
1).
2. Calibrate the printer (see
Media and Ribbon Sensor
Calibration on page 105)
or load printer defaults (see
Load Defaults
on page 104).
If you are using direct thermal
media, the printer is waiting
for ribbon to be loaded
because it is incorrectly set for
thermal transfer mode.
Set the printer for Direct
Thermal mode. Refer to the
User Guide for information
about changing the print
method.
Table 15 • Error Messages (Continued)
Display/
Indicator Lights
Possible Cause Recommended Solution
WARNING
RIBBON IN
ALERT
RIBBON OUT
1
2
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Error Messages
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STATUS light steady red
PAUSE light steady red
DATA light steady red
The printhead was replaced
with one that is not a genuine
Zebra™ printhead.
Install a genuine Zebra™
printhead.
STATUS light steady yellow
Caution • The printhead may be hot enough to cause
severe burns. Allow the printhead to cool.
The printhead is over
temperature.
Allow the printer to cool.
Printing automatically resumes
when the printhead elements
cool to an acceptable operating
temperature.
If this error persists, consider
changing where the printer is
located or using a slower print
speed.
STATUS light steady yellow
The printer shows one of these messages
or cycles between them.
Caution • An improperly connected printhead data or
power cable can cause these error messages. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
The printhead data cable is not
properly connected.
Call a service technician to
hook up the printhead
properly.
The printhead has a faulty
thermistor.
Call a service technician to
replace the printhead.
Table 15 • Error Messages (Continued)
Display/
Indicator Lights
Possible Cause Recommended Solution
PH NOT AUTHENTICATED
REPLACE PRINTHEAD
PRINT HEAD OVERTEMP
PRINTING HALTED
HEAD COLD
PRINTING HALTED
THERMISTOR
REPLACE PRINTHEAD
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Error Messages
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STATUS light flashing yellow
Caution • An improperly connected printhead data or
power cable can cause this error message. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
The printhead temperature is
approaching its lower
operating limit.
Continue printing while the
printhead reaches the correct
operating temperature. If the
error remains, the environment
may be too cold for proper
printing. Relocate the printer
to a warmer area.
The printhead data cable is not
properly connected.
Call a service technician to
hook up the printhead
properly.
The printhead has a faulty
thermistor.
Call a service technician to
replace the printhead.
STATUS light steady red
PAUSE light steady yellow
Caution • The cutter blade is sharp. Do not touch or
rub the blade with your fingers.
The cutter blade is in the
media path.
Turn off the printer power and
unplug the printer. Inspect the
cutter module for debris and
clean as needed following the
cleaning instructions in Clean
the Cutter Module
on page 144.
There is not enough memory
to perform the function
specified on the second line of
the error message.
Free up some of the printer’s
memory by adjusting the label
format or printer parameters.
One way to free up memory is
to adjust the print width to the
actual width of the label
instead of leaving the print
width set to the default. See
Print Width on page 96.
Ensure that the data is not
directed to a device that is not
installed or is unavailable.
If the problem persists, call a
service technician.
Table 15 • Error Messages (Continued)
Display/
Indicator Lights
Possible Cause Recommended Solution
HEAD COLD
PRINTING HALTED
CUT ERROR
OUT OF MEMORY
STORING GRAPHIC
OUT OF MEMORY
STORING FORMAT
OUT OF MEMORY
STORING BITMAP
OUT OF MEMORY
STORING FONT
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Communications Problems
11/5/15 P1048261-005
Communications Problems
Table 16 identifies problems with communications, the possible causes, and the recommended
solutions.
Table 16 • Communications Problems
Problem Possible Cause Recommended Solution
A label format was sent to
the printer but was not
recognized. The DATA
light does not flash.
The communication
parameters are incorrect.
Check the printer driver or software
communications settings (if applicable).
If you are using serial communication, check
the serial port settings. See Port Settings
on page 120.
If you are using serial communication, make
sure that you are using a null modem cable or a
null modem adapter.
Check the printer’s handshake protocol setting.
The setting used must match the one being
used by the host computer. See Host
Handshake on page 121.
If a driver is used, check the driver
communication settings for your connection.
A label format was sent to
the printer. Several labels
print, then the printer
skips, misplaces, misses, or
distorts the image on the
label.
The serial communication
settings are incorrect.
Ensure that the flow control settings match.
Check the communication cable length. See
General Specifications on page 176 for
requirements.
Check the printer driver or software
communications settings (if applicable).
A label format was sent to
the printer but was not
recognized. The DATA
light flashes but no
printing occurs.
The prefix and delimiter
characters set in the printer
do not match the ones in the
label format.
Verify the prefix and delimiter characters. See
Control Character on page 116 and Delimiter
Character on page 117.
Incorrect data is being sent
to the printer.
Check the communication settings on the
computer. Ensure that they match the printer
settings.
If the problem continues, check the label
format.
Troubleshooting
Miscellaneous Issues
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Miscellaneous Issues
Table 17 identifies miscellaneous issues with the printer, the possible causes, and the
recommended solutions.
For videos of some common procedures, go to http://www.zebra.com/zt200-info.
Table 17 • Miscellaneous Printer Problems
Problem Possible Cause Recommended Solution
The control panel
display shows a
language that I
cannot read
The language parameter was
changed through the control
panel or a firmware command.
1. On the control panel display, scroll
to LANGUAGE Menu.
2. Press OK to access the items in this
menu.
3. Use the UP ARROW or DOWN ARROW
to scroll through the language selections.
The selections for this parameter are
displayed in the actual languages to make it
easier for you to find one that you are able to
read.
4. Select the language that you want to display.
The display is missing
characters or parts of
characters
The display may need
replacing.
Call a service technician.
Changes in
parameter settings
did not take effect
Some parameters are set
incorrectly.
1. Check the parameters and change or reset if
necessary.
2. Turn the printer off (O) and then on (I).
A firmware command turned
off the ability to change the
parameter.
Refer to the Programming Guide for ZPL, ZBI,
Set-Get-Do, Mirror, and WML or call a service
technician.
A firmware command changed
the parameter back to the
previous setting.
If the problem persists, there
may be a problem with the
main logic board.
Call a service technician.
Non-continuous
labels are being
treated as continuous
labels.
The printer was not calibrated
for the media being used.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 122.
The printer is configured for
continuous media.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
Type on page 94.
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Miscellaneous Issues
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All indicator lights
are on, nothing is on
the display (if the
printer has a display),
and the printer
locks up.
Internal electronic or firmware
failure.
Call a service technician.
The printer locks up
while running the
Power-On Self Test.
Main logic board failure. Call a service technician.
Table 17 • Miscellaneous Printer Problems (Continued)
Problem Possible Cause Recommended Solution
Troubleshooting
Printer Diagnostics
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Printer Diagnostics
Self tests and other diagnostics provide specific information about the condition of the printer.
The self tests produce sample printouts and provide specific information that helps determine
the operating conditions for the printer.
Each self test is enabled by pressing a specific control panel key or combination of keys while
turning on (
I) the printer power. Keep the key(s) pressed until the first indicator light turns off.
The selected self test automatically starts at the end of the Power-On Self Test.
Power-On Self Test
A Power-On Self Test (POST) is performed each time the printer is turned on (l). During this
test, the control panel lights (LEDs) turn on and off to ensure proper operation. At the end of
this self test, only the STATUS LED remains lit. When the Power-On Self Test is complete, the
media is advanced to the proper position.
To initiate the Power-On Self Test, complete these steps:
1. Turn on (I) the printer.
The POWER LED illuminates. The other control panel LEDs and the LCD monitor the
progress and indicate the results of the individual tests. All messages during the POST
display in English; however, if the test fails, the resulting messages cycle through the
international languages as well.
Important • Use full-width media when performing self tests. If your media is not wide
enough, the test labels may print on the platen roller. To prevent this from happening, check
the print width, and ensure that the width is correct for the media that you are using.
Note •
• When performing these self tests, do not send data to the printer from the host.
• If your media is shorter than the label to be printed, the test label continues on the next
label.
• When canceling a self test prior to its actual completion, always reset the printer by
turning it off (
O) and then on (l).
• If the printer is in applicator mode and the liner is being taken up by the applicator, the
operator must manually remove the labels as they become available.
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Printer Diagnostics
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CANCEL Self Test
The CANCEL self test prints a printer configuration label and a network configuration label.
For other ways to print these labels, see Print Information on page 100.
To perform the CANCEL Self Test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold CANCEL while turning on (I) the printer. Hold CANCEL until the first
control panel light turns off.
The printer prints a printer configuration label (Figure 20) and then a network
configuration label (Figure 21).
Figure 20 • Sample Printer
Configuration Label
Figure 21 • Sample Network
Configuration Label
Troubleshooting
Printer Diagnostics
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PAUSE Self Test
This self test can be used to provide the test labels required when making adjustments to the
printer’s mechanical assemblies or to determine if any printhead elements are not working.
Figure 22 shows a sample printout.
To perform a PAUSE self test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold PAUSE while turning on (I) the printer. Hold PAUSE until the first control
panel light turns off.
• The initial self test prints 15 labels at the printer’s slowest speed, and then
automatically pauses the printer. Each time PAUSE is pressed, an additional 15 labels
print. Figure 22 shows a sample of the labels.
Figure 22 • PAUSE Test Label
• While the printer is paused, pressing CANCEL alters the self test. Each time PAUSE
is pressed, 15 labels print at 6 in. (152 mm) per second.
• While the printer is paused, pressing CANCEL again alters the self test a second
time. Each time PAUSE is pressed, 50 labels print at the printer’s slowest speed
• While the printer is paused, pressing CANCEL again alters the self test a third time.
Each time PAUSE is pressed, 50 labels print at 6 in. (152 mm) per second.
• While the printer is paused, pressing CANCEL again alters the self test a fourth time.
Each time PAUSE is pressed, 15 labels print at the printer’s maximum speed.
3. To exit this self test at any time, press and hold CANCEL.
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FEED Self Test
Different types of media may require different darkness settings. This section contains a
simple but effective method for determining the ideal darkness for printing bar codes that are
within specifications.
During the FEED self test, labels are printed at different darkness settings at two different print
speeds. The relative darkness and the print speed are printed on each label. The bar codes on
these labels may be ANSI-graded to check print quality.
During this test, one set of labels is printed at 2 ips, and another set is printed at 6 ips. The
darkness value starts at three settings lower than the printer’s current darkness value (relative
darkness of –3) and increase until the darkness is three settings higher than the current
darkness value (relative darkness of +3).
The speed at which labels are printed during this print quality test depends on the dot density
of the printhead.
• 300 dpi printers: 7 labels are printed at the 2 ips and 8 ips print speeds.
• 203 dpi printers: 7 labels are printed at the 2 ips and 12 ips print speeds.
To perform a FEED self test, complete these steps:
1. Print a configuration label to show the printer’s current settings.
2. Turn off (O) the printer.
3. Press and hold FEED while turning on (I) the printer. Hold FEED until the first control
panel light turns off.
The printer prints a series of labels (Figure 23) at various speeds and at darkness settings
higher and lower than the darkness value shown on the configuration label.
Figure 23 • FEED Test Label
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4. See Figure 24 and Table 18. Inspect the test labels and determine which one has the best
print quality for your application. If you have a bar code verifier, use it to measure
bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your
eyes or the system scanner to choose the optimal darkness setting based on the labels
printed in this self test.
Figure 24 • Bar Code Darkness Comparison
Table 18 • Judging Bar Code Quality
Print Quality Description
Too dark Labels that are too dark are fairly obvious. They may be
readable but not “in-spec.”
• The normal bar code bars increase in size.
• The openings in small alphanumeric characters may fill in
with ink.
• Rotated bar code bars and spaces run together.
Slightly dark Slightly dark labels are not as obvious.
• The normal bar code will be “in-spec.”
• Small character alpha numerics will be bold and could be
slightly filled in.
• The rotated bar code spaces are small when compared to
the “in-spec” code, possibly making the code unreadable.
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5. Note the relative darkness value and the print speed printed on the best test label.
6. Add or subtract the relative darkness value from the darkness value specified on the
configuration label. The resulting numeric value is the best darkness value for that specific
label/ribbon combination and print speed.
7. If necessary, change the darkness value to the darkness value on the best test label.
8. If necessary, change the print speed to the same speed as on the best test label.
“In-spec” The “in-spec” bar code can only be confirmed by a verifier,
but it should exhibit some visible characteristics.
• The normal bar code will have complete, even bars and
clear, distinct spaces.
• The rotated bar code will have complete, even bars and
clear, distinct spaces. Although it may not look as good as
a slightly dark bar code, the bar code will be “in-spec.”
• In both normal and rotated styles, small alphanumeric
characters look complete.
Slightly light Slightly light labels are, in some cases, preferred to slightly
dark ones for “in-spec” bar codes.
• Both normal and rotated bar codes will be in spec, but
small alphanumeric characters may not be complete.
Too light Labels that are too light are obvious.
• Both normal and rotated bar codes have incomplete bars
and spaces.
• Small alphanumeric characters are unreadable.
Table 18 • Judging Bar Code Quality (Continued)
Print Quality Description
Troubleshooting
Printer Diagnostics
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FEED + PAUSE Self Test
Performing this self test resets the printer configuration to the factory default values. Perform a
sensor calibration after this self test. (See Calibrate the Ribbon and Media Sensors
on page 122.)
Performing this self test temporarily resets the printer configuration to the factory default
values. These values are active only until power is turned off unless you save them
permanently in memory. If the factory default values are permanently saved, a media
calibration procedure must be performed, and you must reset the head resistance value and the
applicator port setting to their required values.
To perform a FEED and PAUSE self test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold FEED + PAUSE while turning on (I) the printer.
3. Hold FEED + PAUSE until the first control panel light turns off.
The printer configuration is reset to the factory default values. No labels print at the end of
this test.
CANCEL + PAUSE Self Test
Performing this self test resets the network configuration to the factory default values.
Performing this self test temporarily resets the printer configuration to the factory default
values. These values are active only until power is turned off unless you save them
permanently in memory. If the factory default values are permanently saved, a media
calibration procedure must be performed, and you must reset the head resistance value and the
applicator port setting to their required values.
To perform a CANCEL and PAUSE self test, complete these steps:
1. Turn off (O) the printer.
2. Press and hold CANCEL + PAUSE while turning on (I) the printer.
3. Hold CANCEL + PAUSE until the first control panel light turns off.
The printer’s network configuration is reset to the factory default values. No labels print at
the end of this test.
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Communication Diagnostics Test
The communication diagnostics test is a troubleshooting tool for checking the interconnection
between the printer and the host computer. When the printer is in diagnostics mode, it prints all
data received from the host computer as straight ASCII characters with the hex values below
the ASCII text. The printer prints all characters received, including control codes such as CR
(carriage return). Figure 25 shows a typical test label from this test.
Figure 25 • Communications Diagnostics Test Label
To use communications diagnostics mode, complete these steps:
1. Set the print width equal to or less than the label width being used for the test. See Print
Width on page 96 for more information.
2. Set the DIAGNOSTICS MODE option to ENABLED. For methods, see Communication
Diagnostics Mode on page 106.
The printer enters diagnostics mode and prints any data received from the host computer
on a test label
3. Check the test label for error codes. For any errors, check that your communication
parameters are correct.
Errors show on the test label as follows:
• FE indicates a framing error.
•
OE indicates an overrun error.
•
PE indicates a parity error.
• NE indicates noise.
4. Turn the printer off (O) and then back on (I) to exit this self test and return to normal
operation.
Note • The test label prints upside-down.
Troubleshooting
Printer Diagnostics
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Sensor Profile
Use the sensor profile image (which will extend across several actual labels or tags) to
troubleshoot the following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.
With the printer in the Ready state, print a sensor profile in one of these ways:
Compare your results to the examples shown in this section. If the sensitivity of the sensors
must be adjusted, calibrate the printer (see Calibrate the Ribbon and Media Sensors
on page 122).
Using the buttons on
the control panel
a. Turn off (O) the printer.
b. Press and hold FEED + CANCEL while turning on (I) the
printer.
c. Hold FEED + CANCEL until the first control panel light
turns off.
Using ZPL a. Send the ~JG command to the printer. See the Zebra
Programming Guide for more information about this
command.
ZT230 printer only
a. On the control panel display, navigate to the following
item under the SENSORS menu. See Idle Display, Home
Menu, and User Menus on page 17 for information about
using the control panel and accessing the menus.
b. Press RIGHT SELECT to select PRINT.
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Ribbon Sensor Profile (Figure 26) The line labeled RIBBON (1) on the sensor profile
indicates the ribbon sensor readings. The ribbon sensor threshold setting is indicated by
OUT (2). If the ribbon readings are below the threshold value, the printer does not
acknowledge that ribbon is loaded.
Figure 26 • Sensor Profile (Ribbon Section)
Media Sensor Profile (Figure 27) The line labeled
MEDIA (1) on the sensor profile
indicates the media sensor readings. The media sensor threshold settings is indicated by
WEB
(
2). The media out threshold is indicated by OUT (3).The downward spikes (4) indicate gaps
between labels (the web), and the lines between the spikes (
5) indicate where labels are
located.
If you compare the sensor profile printout to a length of your media, the spikes should be the
same distance apart as the gaps on the media. If the distances are not the same, the printer may
be having difficulty determining where the gaps are located.
Figure 27 • Sensor Profile (Media Section)
1
2
1
2
3
4
4
4
5
5
5
Troubleshooting
Printer Diagnostics
174
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Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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6
Specifications
This section lists general printer specifications, printing specifications, ribbon specifications,
and media specifications.
Contents
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Ribbon Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Specifications
General Specifications
176
P1048261-005 11/5/15
General Specifications
Model ZT230 ZT220 ZT210
Height 10.9 in. (277 mm) 11.0 in. (280 mm) 10.9 in. (277 mm)
Width
9.5 in. (242 mm) 9.4 in. (239 mm) 9.5 in. (242 mm)
Depth 17 in. (432 mm) 17 in. (432 mm) 17 in. (432 mm)
Weight 20 lb (9.1 kg) 17 lb (7.8 kg) 20 lb (9.1 kg)
Electrical 100–240 VAC, 47-63 Hz, 3 Amps (100 W)
Temperature Operating Thermal Transfer: 41° to 104°F (5° to 40°C)
Direct Thermal: 32° to 104°F (0° to 40°C)
Storage –40° to 140°F (–40° to 60°C)
Relative
Humidity
Operating 20% to 85%, non-condensing
Storage 5% to 85%, non-condensing
Communication
Interface
Specifications
Standard USB 1.1 Data Interface
Limitations and Requirements
• Maximum cable length of 16.4 ft (5 m).
Connections and Configuration
No additional configuration is necessary.
• Optional interface (one of the following):
• 8-bit parallel data interface; nibble mode compliant
• 802.11a/b/g/n wireless card support
RS-232/CCITT V.24 Serial Data Interface
• 2400 to 115000 baud
• parity, bits/character
• 7 or 8 data bit
• XON-XOFF, RTS/CTS, or DTR/DSR handshake protocol
required
• 750mA at 5 V from pins 1 and 9
Limitations and Requirements
• You must use a null-modem cable to connect to the printer or
a null-modem adaptor if using a standard modem cable.
• Maximum cable length of 50 ft (15.24 m).
• You may need to change printer parameters to match the host
computer.
Connections and Configuration
The baud rate, number of data and stop bits, the parity, and the
XON/XOFF or DTR control must match those of the host
computer.
(Continued on next page.)
177
Specifications
General Specifications
11/5/15 P1048261-005
Communication
Interfaces
(continued)
Optional
(only one of the
following may be
installed at a
time)
Wired 10/100 Internal Ethernet Print Server
Limitations and Requirements
• The printer must be configured to use your LAN.
• A second wired print server can be installed in the bottom
option slot.
Connections and Configuration
Refer to the ZebraNet Wired and Wireless Print Servers User
Guide for configuration instructions. A copy of this manual is
available at http://www.zebra.com/manuals.
Wireless print server
802.11 b
• 2.4GHz
• DSSS (DBPSK, DQPSK and CCK)
• RF power 10 mW (ZebraNet b/g Print Server)
802.11 g
• 2.4GHz
• OFDM (16-QAM and 64-QAM with BPSK and QPSK)
• RF power 10 mW (ZebraNet b/g Print Server)
Limitations and Requirements
• Can print to the printer from any computer on your Wireless
Local Area Network (WLAN).
• Can communicate with the printer through the printer’s web
pages.
• The printer must be configured to use your WLAN.
• Can be installed only in the top option slot.
Configuration
Refer to the ZebraNet Wired and Wireless Print Servers User
Guide for configuration instructions. A copy of this manual is
available at http://www.zebra.com/manuals.
8-bit Parallel data interface
nibble mode compliant
Limitations and Requirements
• Maximum cable length of 10 ft (3 m).
• Recommended cable length of 6 ft (1.83 m).
• No printer parameter changes required to match the host
computer.
• Can be installed in either the top or bottom option slot.
Connections and Configuration
No additional configuration is necessary.
Firmware • ZPL II
®
• Zebra Global Printing Solution
• EPL™ (optional, 203 dpi models only)
• WebView and Alert
• ZBI 2.0 (optional)
Model ZT230 ZT220 ZT210
Specifications
General Specifications
178
P1048261-005 11/5/15
Power Cord Specifications
Depending on how your printer was ordered, a power cord may or may not be included. If one
is not included or if the one included is not suitable for your requirements, see <X-
refBlue>Figure 28 and refer to the following guidelines:
• The overall cord length must be less than 9.8 ft. (3 m).
• The cord must be rated for at least 10 A, 250 V.
• The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic
interference.
Figure 28 • Power Cord Specifications
Caution • For personnel and equipment safety, always use an approved three-conductor
power cord specific to the region or country intended for installation. This cord must use an
IEC 320 female connector and the appropriate region-specific, three-conductor grounded
plug configuration.
1
AC power plug for your country—This should bear the certification
mark of at least one of the known international safety organizations
(<X-refBlue>Figure 29).
2
3-conductor HAR cable or other cable approved for your country.
3
IEC 320 connector—This should bear the certification mark of at
least one of the known international safety organizations (<X-
refBlue>Figure 29).
4
Length 9.8 ft. (3 m). Rating 10 Amp, 250 VAC.
3
1
2
4
179
Specifications
General Specifications
11/5/15 P1048261-005
Figure 29 • International Safety Organization Certification Symbols
Specifications
Printing Specifications
180
P1048261-005 11/5/15
Printing Specifications
Ribbon Specifications
Print resolution 203 dpi (dots per inch) (8 dots/mm)
300 dpi (12 dots/mm)
Dot size (nominal)
(width x length)
203 dpi 0.0043 in. x 0.0052 in.
(0.110 mm x 0.132 mm)
300 dpi 0.0043 in. x 0.0052 in.
(0.110 mm x 0.132 mm)
Maximum print width 203 dpi 4.25 in. (108 mm)
300 dpi 4.16 in. (105.7 mm)
Bar code modulus (X)
dimension
203 dpi 5 mil to 50 mil
300 dpi 3.3 mill to 33 mil
Programmable constant
print speeds
203 dpi and 300 dpi Per second:
• 2 in. (51 mm)
• 3 in. (76 mm)
• 4 in. (102 mm)
• 5 in. (127 mm)
• 6 in. (152 mm)
Model ZT230 ZT220 ZT210
Ribbon
width*
Minimum > 2 in.** (>51 mm**)
Maximum 4.3 in. (110 mm)
Maximum ribbon length 1476 ft (450 m) 984 ft (300 m) 984 ft (300 m)
3:1 media to ribbon
roll ratio
2:1 media to ribbon
roll ratio
2:1 media to ribbon
roll ratio
Ribbon core inside diameter 1 in. (25 mm)
* Zebra recommends using ribbon that is at least as wide as the media to protect the printhead from wear.
** Depending on your application, you may be able to use ribbon narrower than 2 in. (51 mm), as long as the ribbon is wider
than the media being used. To use a narrower ribbon, test the ribbon’s performance with your media to assure that you get the
desired results.
181
Specifications
Media Specifications
11/5/15 P1048261-005
Media Specifications
Label length Minimum (Tear-Off) 0.7 in. (17.8 mm)
Minimum (Peel-Off) 0.5 in (12.7 mm)
Minimum
(Liner Take-Up)
0.8 in (20.3 mm)
Minimum (Cutter) 1.0 in. (25.4 mm)
Maximum 39 in. (991 mm)
Label width Minimum 0.75 in. (19 mm)
Maximum 4.5 in. (114 mm)
Total thickness
(includes liner, if any)
Minimum 0.003 in (0.076 mm)
Maximum 0.010 in. (0.25 mm)
Maximum roll outside
diameter
3-in. (76 mm) core 8 in. (203 mm)
1-in. (25 mm) core 6 in. (152 mm)
Inter-label gap Minimum 0.079 in. (2 mm)
Preferred 0.118 in. (3 mm)
Maximum 0.157 in. (4 mm)
Ticket/tag notch size (width x length) 0.25 in. x 0.12 in. (6 mm x 3 mm)
Hole diameter 0.125 in. (3.18 mm)
Notch or hole position
(centered from inner
media edge)
Minimum 0.15 in. (3.8 mm)
Maximum 2.25 in. (57 mm)
Density, in Optical Density Units (ODU)
(black mark)
> 1.0 ODU
Maximum media density ≤ 0.5 ODU
Transmissive media sensor (fixed position) 7/16 in. (11 mm) from inside edge
Specifications
Media Specifications
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Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
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11/5/15 P1048261-005
Glossary
alphanumeric Indicating letters, numerals, and characters such as punctuation marks.
backfeed When the printer pulls the media and ribbon (if used) backward into the printer so
that the beginning of the label to be printed is properly positioned behind the printhead.
Backfeed occurs when operating the printer in Tear-Off and Applicator modes.
bar code A code by which alphanumeric characters can be represented by a series of
adjacent stripes of different widths. Many different code schemes exist, such as the universal
product code (UPC) or Code 39.
black mark A registration mark found on the underside of the print media that acts as a start-
of-label indication for the printer. (See non-continuous media.)
calibration (of a printer) A process in which the printer determines some basic
information needed to print accurately with a particular media and ribbon combination. To do
this, the printer feeds some media and ribbon (if used) through the printer and senses whether
to use the direct thermal or thermal transfer print method, and (if using non-continuous media)
the length of individual labels or tags.
configuration The printer configuration is a group of operating parameters specific to the
printer application. Some parameters are user selectable, while others are dependent on the
installed options and mode of operation. Parameters may be switch selectable, control panel
programmable, or downloaded as ZPL II commands. A configuration label listing all the
current printer parameters may be printed for reference.
continuous media Label or tag-stock media that has no notch, gap, or web (media liner
only) to separate the labels or tags. The media is one long piece of material.
core diameter The inside diameter of the cardboard core at the center of a roll of media or
ribbon.
diagnostics Information about which printer functions are not working that is used for
troubleshooting printer problems.
Glossary
184
P1048261-005 11/5/15
die-cut media A type of label stock that has individual labels stuck to a media liner. The
labels may be either lined up against each other or separated by a small distance. Typically the
material surrounding the labels has been removed. (See non-continuous media.)
direct thermal A printing method in which the printhead presses directly against the media.
Heating the printhead elements causes a discoloration of the heat-sensitive coating on the
media. By selectively heating the printhead elements as the media moves past, an image is
printed onto the media. No ribbon is used with this printing method. Contrast this with thermal
transfer.
direct thermal media Media that is coated with a substance that reacts to the application of
direct heat from the printhead to produce an image.
dynamic RAM The memory devices used to store the label formats in electronic form while
they are being printed. The amount of DRAM memory available in the printer determines the
maximum size and number of label formats that can be printed. This is volatile memory that
loses the stored information when power is turned off.
fanfold media Media that comes folded in a rectangular stack. Contrast this with roll media.
firmware This is the term used to specify the printer’s operating program. This program is
downloaded to the printer from a host computer and stored in FLASH memory. Each time the
printer power is turned on, this operating program starts. This program controls when to feed
the media forward or backward and when to print a dot on the label stock.
FLASH memory FLASH memory is non-volatile and maintains the stored information
intact when power is off. This memory area is used to store the printer’s operating program. In
addition, this memory can be used to store optional printer fonts, graphic formats, and
complete label formats.
Font A complete set of alphanumeric characters in one style of type. Examples include
CG Times™, CG Triumvirate Bold Condensed™.
ips (inches-per-second) The speed at which the label or tag is printed. Many Zebra
printers can print from 1 ips to 12 ips.
label An adhesive-backed piece of paper, plastic, or other material on which information is
printed.
label backing (liner) The material on which labels are affixed during manufacture and
which is discarded or recycled by the end-users.
light emitting diode (LED) Indicators of specific printer status conditions. Each LED is
either off, on, or blinking depending on the feature being monitored.
liquid crystal display (LCD) The LCD is a back-lit display that provides the user with
either operating status during normal operation or option menus when configuring the printer
to a specific application.
media Material onto which data is printed by the printer. Types of media include: tag stock,
die-cut labels, continuous labels (with and without media liner), non-continuous media,
fanfold media, and roll media.
185
Glossary
11/5/15 P1048261-005
media sensor This sensor is located behind the printhead to detect the presence of media
and, for non-continuous media, the position of the web, hole, or notch used to indicate the start
of each label.
media supply hanger The stationary arm that supports the media roll.
non-continuous media Media that contains an indication of where one label/printed
format ends and the next one begins. Examples are die-cut labels, notched tag-stock, and stock
with black mark registration marks.
non-volatile memory Electronic memory that retains data even when the power to the
printer is turned off.
notched media A type of tag stock containing a cutout area that can be sensed as a start-of-
label indicator by the printer. This is typically a heavier, cardboard-like material that is either
cut or torn away from the next tag. (See non-continuous media.)
peel-off A mode of operation in which the printer peels a printed label away from the
backing and allows the user to remove it before another label is printed. Printing pauses until
the label is removed.
print speed The speed at which printing occurs. For thermal transfer printers, this speed is
expressed in terms of ips (inches per second).
printhead wear The degradation of the surface of the printhead and/or the print elements
over time. Heat and abrasion can cause printhead wear. Therefore, to maximize the life of the
printhead, use the lowest print darkness setting (sometimes called burn temperature or head
temperature) and the lowest printhead pressure necessary to produce good print quality. In the
thermal transfer printing method, use ribbon that is as wide or wider than the media to protect
the printhead from the rough media surface.
registration Alignment of printing with respect to the top (vertical) or sides (horizontal) of a
label or tag.
ribbon A band of material consisting of a base film coated with wax or resin “ink.” The
inked side of the material is pressed by the printhead against the media. The ribbon transfers
ink onto the media when heated by the small elements within the printhead. Zebra ribbons
have a coating on the back that protects the printhead from wear.
ribbon wrinkle A wrinkling of the ribbon caused by improper alignment or improper
printhead pressure. This wrinkle can cause voids in the print and/or the used ribbon to rewind
unevenly. This condition should be corrected by performing adjustment procedures.
roll media Media that comes supplied rolled onto a core (usually cardboard). Contrast this
with fanfold media.
supplies A general term for media and ribbon.
symbology The term generally used when referring to a bar code.
tag A type of media having no adhesive backing but featuring a hole or notch by which the
tag can be hung on something. Tags are usually made of cardboard or other durable material.
Glossary
186
P1048261-005 11/5/15
tear-off A mode of operation in which the user tears the label or tag stock away from the
remaining media by hand.
thermal transfer A printing method in which the printhead presses an ink or resin coated
ribbon against the media. Heating the printhead elements causes the ink or resin to transfer
onto the media. By selectively heating the printhead elements as the media and ribbon move
past, an image is printed onto the media. Contrast this with direct thermal.
void A space on which printing should have occurred, but did not due to an error condition
such as wrinkled ribbon or faulty print elements. A void can cause a printed bar code symbol
to be read incorrectly or not at all.
11/5/15 P1048261-005
Index
A
active print server, 111
adhesive test for ribbon coating, 22
adjustments
display contrast, 101
label left position, 97
maximum label length, 99
print darkness, 93
print width, 96
printhead pressure, 127
ribbon spindle tension, 130
tear-off position, 95
B
bar codes
bar code does not scan, 154
bar codes label, 100
darkness comparison during FEED self test, 167
battery disposal, 148
baud rate, 120
black mark media
described, 19
selecting media type, 94
broken ribbon, 155
buttons on control panel, 13
C
calibration
Auto Calibrate failed, 154
how to set as head-close action, 103
how to set as power-up action, 102
procedure, 122
SHORT CAL
how to set for head-close action, 103
how to set for power-up action, 102
ways to initiate, 105
Canadian DOC compliance, 4
CANCEL button
CANCEL self test, 165
ZT210 printer control panel, 14
ZT220 printer control panel, 14
ZT230 printer control panel, 13
changing printer parameters, 18
cleaning
cutter module, 144
exterior of printer, 135
media compartment, 135
peel-off assembly, 140
printhead and platen roller, 136
recommended cleaning schedule, 134
sensors, 135
command character, 116
command language, 115
communication diagnostics mode
how to initiate, 106
overview, 171
communication interfaces, 28
communications problems, 161
Index
188
P1048261-005 11/5/15
configuration label
print through Zebra Setup Utilities, 87
print using CANCEL self test, 165
various ways to print, 100
conformity declaration, 3
connecting printer to computer or network, 28
continuous media
described, 20
selecting media type, 94
control character, 116
control panel
button function, 13
error messages, 157
location, 12
navigation, 15
CUT ERROR message, 160
Cutter mode
cleaning the cutter module, 144
CUT ERROR message, 160
description and media path, 64
how to select, 97
D
darkness
adjustments, 93
print quality too light or too dark, 153
data bits, 120
data source
connections, 28
site selection considerations, 27
declaration of conformity, 3
default gateway, 110
default reset, 104
delimiter character, 117
diagnostic mode
how to initiate, 106, 171
diagnostics, 164
Direct Thermal mode
media scratch test, 21
setting, 94
display
contrast adjustment, 101
display language, 114
missing characters, 162
ZT230 printer control panel, 13
display language
how to change from unfamiliar language, 162
disposal of printer parts, 148
driver installation, 28
E
electronics cover, 12
enable ZBI, 107
error messages, 157
ESSID, 112
Ethernet
characteristics of a wired connection, 177
characteristics of wireless connection, 177
connecting the printer to a wired network, 49
connecting the printer to a wireless network, 56
external view of printer, 12
F
factory defaults, 104
fanfold media
described, 20
loading, 71
FCC compliance, 4
FCC radiation exposure limits, 4
feed a label
how to set as head-close action, 103
how to set as power-up action, 102
ZT210 printer, 14
ZT220 printer, 14
ZT230 printer, 13
FEED button
FEED and PAUSE self test, 170
FEED self test, 167
ZT210 printer control panel, 14
ZT220 printer control panel, 14
ZT230 printer control panel, 13
fonts label, 100
formats label, 100
G
gap/notch
illustrations, 19
selecting media type, 94
ways to select media sensor type, 118
gateway, 110
H
HEAD COLD message
cycling with other messages, 159
displaying alone, 160
HEAD OPEN message, 157
head-close action, 103
Home menu, 17
host handshake, 121
189
Index
11/5/15 P1048261-005
I
idle display
accessing the Home menu from the Idle Display, 17
how to change what displays, 102
images distorted on labels, 161
images label, 100
indicator lights
combined with error message on ZT230, 157
troubleshooting, 150
ZT210 printer control panel, 14
ZT220 printer control panel, 14
ZT230 printer control panel, 13
initiate manual calibration, 105
inspect for shipping damage, 26
IP addresses, 109
IP protocol, 111
IP resolution
IP protocol, 111
L
label length maximum, 99
label sensor sensitivity, 118
label shift, 97
label width, 96
labels did not print, 161
labels not printing, 161
language
how to change from unfamiliar language, 162
languages supported on display, 114
last saved settings, 104
LCD contrast, 101
LCD error messages, 157
left position adjustment, 97
LENGTH
how to set as head-close action, 103
how to set as power-up action, 102
liability, 2
Liner Take-Up mode
description and media path, 63
how to select, 97
load defaults, 104
location for printer, 27
lubrication, 148
M
MAC address, 112
manual calibration
procedure, 122
ways to initiate, 105
maximum label length, 99
media
black mark, 19
continuous roll media, 20
fanfold, 20
non-continuous roll media, 19
perforated, 19
tag stock, 19
types of media, 19
web, 19
media door, 12
MEDIA OUT message, 157
media scratch test, 21
media sensor calibration
procedure, 122
ways to initiate, 105
media sensor selection, 118
media type selection, 94
melted ribbon, 155
menu structure, 18
misregistration of labels, 153
missing print on labels, 152
N
navigation, 15
network configuration label
print using CANCEL self test, 165
various ways to print, 100
network defaults, 104
network settings
load defaults, 104
reset network, 113
NO MOTION
how to set as head-close action, 103
how to set as power-up action, 102
non-continuous media
described, 19
problem with labels, 162
selecting media type, 94
O
operating conditions, 27
ordering replacement parts, 148
OUT OF MEMORY message, 160
Index
190
P1048261-005 11/5/15
P
parallel port
characteristics of parallel connection, 177
connecting the printer to a computer, 41
specifications, 176, 177
parity, 121
PAUSE button
FEED and PAUSE self test, 170
PAUSE self test, 166
ZT210 printer control panel, 14
ZT220 printer control panel, 14
ZT230 printer control panel, 13
Peel-Off mode
cleaning peel-off assembly, 140
description and media path, 63
how to select, 97
perforated media, 19
PH NOT AUTHENTICATED message, 159
power
power cord specifications, 178
site selection, 27
Power-On Self Test (POST), 164
power-up action, 102
print darkness setting, 93
PRINT HEAD OVERTEMP message, 159
print information
how to print various printer information, 100
print method specification, 94
print mode selection, 97
print quality
bar code does not scan, 154
darkness comparison during FEED self test, 167
printhead pressure adjustment, 127
troubleshooting, 152
print server
active print server user menu item, 111
characteristics of wired connection, 177
characteristics of wireless connection, 177
default gateway, 110
ESSID, 112
IP addresses, 109
IP protocol, 111
MAC address, 112
network configuration label, 100
reset network settings, 113
subnet mask, 109
print speed, 93
print width adjustment, 96
printer configuration label, 100
printer diagnostics, 164
printer driver, 28
printer locks up, 163
printer parameters, 18
printer settings
darkness, 93
label left position, 97
maximum label length, 99
media type, 94
print method, 94
print mode, 97
print speed, 93
print width, 96
reprint mode, 98
settings not taking effect, 162
tear-off position, 95
printhead
adjust printhead pressure, 127
HEAD COLD message, 159
how to clean, 136
PH NOT AUTHENTICATED message, 159
PRINT HEAD OVERTEMP message, 159
THERMISTOR PREPLACE PRINTHEAD
message, 159
Q
QR codes with error messages, 157
QuickHelp pages, 157
R
radiation exposure limits, 4
recycling printer parts, 148
reflective sensor selection, 118
registration loss during printing, 152
reinitialize printer server, 104
relative humidity
operating, 27
operating and storage, 176
reload last saved settings, 104
replacement parts, 148
report shipping damage, 26
reprint mode, 98
reset network settings, 113
reset printer to default values, 104
reset to defaults, 104
191
Index
11/5/15 P1048261-005
ribbon
adhesive test, 22
broken or melted ribbon, 155
determining coated side, 21
removal, 131
ribbon not detected correctly, 156
ribbon slips or does not advance, 155
scratch test, 22
setting Thermal Transfer mode, 94
when to use, 21
wrinkled ribbon, 155
RIBBON IN message, 158
RIBBON OUT message, 158
ribbon sensor calibration
procedure, 122
ways to initiate, 105
ribbon spindle tension adjustment, 130
roll media
described, 19
loading, 71
routine cleaning schedule, 134
run a ZBI program, 107
S
scratch test
media type, 21
ribbon coated side, 22
self tests, 164
CANCEL, 165
communication diagnostics, 171
FEED, 167
FEED and PAUSE, 170
PAUSE, 1 66
Power-On Self Test (POST), 164
sensor profile, 100
sensor type selection, 118
sensors
interpreting sensor profile, 172
transmissive sensor selection, 118
serial port
characteristics of serial connection, 176
connecting the printer to a computer, 41
specifications, 176
setup
install the printer driver, 28
unpack the print engine, 26
unpack the printer, 26
shipping
report damage, 26
reshipping the print engine, 26
reshipping the printer, 26
SHORT CAL
how to set as head-close action, 103
how to set as power-up action, 102
site selection for printer, 27
smart phone
QuickHelp pages, 157
smudge marks on labels, 153
spacing requirements, 27
stop a ZBI program, 108
storing the print engine, 26
storing the printer, 26
subnet mask, 109
surface for printer, 27
T
tag stock
described, 19
take label sensor sensitivity, 119
Tear-Off mode
description and media path, 62
how to select, 97
tear-off position adjustment, 95
temperature
operating, 27
operating and storage, 176
tension setting for ribbon, 130
Thermal Transfer mode
media scratch test, 21
setting, 94
THERMISTOR REPLACE PRINTHEAD
message, 159
transmissive sensor selection, 118
troubleshooting
communications problems, 161
diagnostic tests, 164
error messages, 157
indicator lights, 150
print quality problems, 152
ribbon problems, 155
types of media
black mark media, 19
continuous roll media, 20
fanfold media, 20
non-continuous roll media, 19
perforated media, 19
tag stock, 19
web media, 19
Index
192
P1048261-005 11/5/15
U
unpack the print engine, 26
unpack the printer, 26
USB port
characteristics of USB connection, 176
connecting the printer to a computer, 37
specifications, 176
user menus, 18
V
ventilation requirements, 27
vertical drift
top-of-form position, 153
W
web media
described, 19
wired print server
characteristics, 177
specifications, 176, 177
wireless print server
characteristics, 177
specifications, 176, 177
wrinkled ribbon causes, 155
Z
Zebra Basic Interpreter (ZBI)
enable, 107
run a ZBI program, 107
stop a ZBI program, 108
Zebra Setup Utilities
installation, 28
print a test label, 87
ZebraDesigner, 89
ZPL mode, 117
ZPL override, 115
P1048261-005
… 192


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