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Zebra TC25 - Android 7.1.2 Manual

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Maintenance and Troubleshooting
154
Troubleshooting
The following tables provides typical problems that might arise and the solution for correcting the problem.
TC25
Table 17 Troubleshooting the TC25
Problem Cause Solution
When pressing the
power button the
TC25 does not turn
on.
Battery not charged. Charge or replace the battery in the TC25.
System crash. Perform a reset.
When pressing the
power button the
TC25 does not turn
on but two LEDs
blink.
Battery charge is at a
level where data is
maintained but battery
should be re-charged.
Charge the battery in the TC25.
Battery did not
charge.
Battery failed. Contact system administrator.
TC25 removed from
cradle while battery was
charging.
Insert TC25 in cradle. See Charging the Battery on page 19.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Cannot see
characters on display.
TC25 not powered on. Press the Power button.
During data
communication with a
host computer, no
data transmitted, or
transmitted data was
incomplete.
TC25 removed from
cradle or disconnected
from host computer
during communication.
Replace the TC25 in the cradle, or reattach the
communication cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication software
was incorrectly installed
or configured.
Perform setup.
During data
communication over
Wi-Fi, no data
transmitted, or
transmitted data was
incomplete.
Wi-Fi radio is not on. Turn on the Wi-Fi radio.
You moved out of range
of an access point.
Move closer to an access point.
… 154 …


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