23
If you are unable to identify or solve the problem,
contact our service centre. Before telephoning, make
a note of the model, serial number and purchase
date of your machine: the Service Centre will require
this information.
consumption. Performance is
noise. The machine is fitted with a commutator
performance.
Problem Possible cause
• Spinning starts late or the
machine does not spin:
• The electronic unbalance detection device has cut
in because the laundry is not evenly distributed in
the drum. The laundry is redistributed by reverse
rotation of the drum. This may happen several
times before the unbalance disappears and normal
spinning can resume. If, after 10 minutes, the
laundry is still not evenly distributed in the drum,
the machine will not spin. In this case, redistribute
the load manually and select the spin programme.
• The door will not open:
• The programme is still running.
• The door lock has not been released.
• There is water in the drum.
The door could be opened only when «Door
openable» message appears in the display and
the door locked light goes off.
• The machine vibrates or is
noisy:
• The transit bolts and packing have not been
removed.
• The support feet have not been adjusted.
• The laundry is not evenly distributed in the drum.
• Maybe there is very little laundry in the drum.
• Unsatisfactory washing results:
• Too little detergent or unsuitable detergent has
been used.
• Stubborn stains have not been treated prior to
washing.
• The correct temperature was not selected.
• Excessive laundry load.
