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What to do if ...
Problem/Display Possible Cause Remedy
The cooking zones cannot be switch-
ed on or are not operating
More than 10 seconds have passed
since the appliance was switched on
Switch the appliance on again.
The lock is switched on
Switch off the lock (See the section
“Locking/unlocking the control pan-
el”)
The child safety device is switched on Deactivate child safety device (see
the section "Child safety device")
Several sensor fields were touched at
the same time
Only touch one sensor field
Automatic switch-off has been trig-
gered
Remove any objects (pans, etc.) that
are lying on the control panel. Switch
appliance on again
There is water on the control panel or
the control panel is covered with fat
splashes
Wipe the control panel
STOP+GO is activated
Switch off STOP+GO
Display is switching between two
heat settings
Power management is reducing the
power of this cooking zone
See the section “Switching the power
function on and off”
The residual heat indicator is not dis-
playing anything
The cooking zone was only on for a
short time and is therefore not hot
If the cooking zone is supposed to be
hot, call your local Service Force
Centre.
lights up
Unsuitable cookware Use suitable cookware
No cookware on the cooking zone Put cookware on zone
Diameter of the base of the cookware
is too small for the cooking zone
Move to smaller cooking zone Use
suitable cookware
lights up
Automatic switch-off has been trig-
gered
Switch appliance off. Switch appli-
ance on again
and number are displayed
Electronics fault Disconnect the appliance from the
electrical supply for a few minutes
(Take the fuse out of the house’s wir-
ing system) If after switching on
again,
is displayed again, call the
customer service department
Acoustic signal sounds when appli-
ance is switched off
The control panel is wholly or partly
covered by objects.
Remove objects.
Repeated acoustic signal (6x), appli-
ance switches off
One or more sensor fields have been
covered for longer than 10 seconds
Uncover sensor field
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