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Troubleshooting
Problem Possible cause Remedy
You cannot activate the appliance
or operate it.
The appliance is not connected to
an electrical supply or it is connec-
ted incorrectly.
Check if the appliance is correctly
connected to the electrical supply
(refer to connection diagram).
Activate the appliance again and
set the heat setting in less than 10
seconds.
You touched 2 or more sensor
fields at the same time.
Touch only one sensor field.
There is water or fat stains on the
control panel.
Clean the control panel.
An acoustic signal sounds and the
appliance deactivates.
An acoustic signal sounds when
the appliance is deactivated.
You put something on one or more
sensor fields.
Remove the object from the sen-
sor fields.
The appliance deactivates. You put something on the sensor
field
.
Remove the object from the sen-
sor field.
The residual heat indicator does
not come on.
The cooking zone is not hot be-
cause it operated only for a short
time.
If the cooking zone operated suffi-
ciently long to be hot, speak to the
service centre.
The sensor fields become hot. The cookware is too large or you
put it too near to the controls.
Put large cookware on the rear
cooking zones if necessary.
comes on.
The Automatic Switch Off oper-
ates.
Deactivate the appliance and acti-
vate it again.
comes on.
The Child Safety Device function
operates.
Refer to the chapter “Daily Use”.
and a number come on.
There is an error in the appliance. Disconnect the appliance from the
electrical supply for some time.
Disconnect the fuse from the elec-
trical system of the house. Con-
nect it again. If
comes on
again, speak to the service centre.
If you tried the above solutions and cannot re-
pair the problem, speak to your dealer or the
customer service. Give the data from the rating
plate, three digit letter code for the glass ceram-
ic (it is in the corner of the glass surface) and an
error message that comes on.
Make sure, you operated the appliance correct-
ly. If not the servicing by a customer service
technician or dealer will not be free of charge,
also during the warranty period. The instructions
about the customer service and conditions of
guarantee are in the guarantee booklet.
Installation
Warning! Refer to the Safety chapters.
Before the installation
Before the installation of the appliance, record
the information below from the rating plate. The
rating plate is on the bottom of the appliance
casing.
8
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