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If you are unable to identify or solve the problem,
contact our service centre. Before telephoning,
make a note of the model, serial number and
purchase date of your machine: the Service Centre
will require this information.
Problem Possible cause
• Water is not visible in the
machine:
• The machine, which is the result of modern
technology, runs in a very economical way with
low water consumption. Performance is
nevertheless excellent.
• Spinning starts late or the
machine does not spin:
• The electronic unbalance detection device has cut
in because the laundry is not evenly distributed in
the drum. The laundry is redistributed by reverse
rotation of the drum. This may happen several
times before the unbalance disappears and normal
spinning can resume. If, after 10 minutes, the
laundry is still not evenly distributed in the drum,
the machine will not spin. In this case, redistribute
the load manually and select the spin programme.
• The machine makes an unusual
noise
• The machine is fitted with a type of motor which
makes an unusual noise compared with other
traditional motors. This new motor ensures a softer
start and more even distribution of the laundry in
the drum when spinning, as well as increased
stability of the machine.
• Detergent residue is left after the
wash cycle
• This is most probably due to non soluble
components contained in modern detergents. It is
not a sign of inadequate rinsing. Brush or shake
the garments and, if necessary, wash them again.
• Foam remains after the last rinse
• Modern detergents can produce foam even after
rinsing, but this will not affect the quality of the
wash.
• The door will not open:
• The programme is still running, the drum is turning.
• The door lock has not been released.
• The water level is above the bottom edge of the
door.
• The machine is heating the water.
