Manual Zanker KEV6340XXK (page 18 of 44) (English, German, Dutch, French)

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Troubleshooting

Problem Possible cause Remedy

You cannot activate the appliance

or operate it.

The appliance is not connected to

an electrical supply or it is connec-

ted incorrectly.

Check if the appliance is correctly

connected to the electrical supply

(refer to connection diagram).

Activate the appliance again and

set the heat setting in less than 10

seconds.

You touched 2 or more sensor

fields at the same time.

Touch only one sensor field.

There is water or fat stains on the

control panel.

Clean the control panel.

The appliance deactivates. You put something on the sensor

field

Remove the object from the sensor

field.

The residual heat indicator does not

come on.

The cooking zone is not hot be-

cause it operated only for a short

time.

If the cooking zone operated suffi-

ciently long to be hot, speak to the

service centre.

The sensor fields become hot. The cookware is too large or you

put it too near to the controls.

Put large cookware on the rear

cooking zones if necessary.

comes on.

The Automatic Switch Off operates. Deactivate the appliance and acti-

vate it again.

comes on.

The Child Safety Device function

operates.

Refer to the chapter “Daily Use”.

and a number come on.

There is an error in the appliance. Disconnect the appliance from the

electrical supply for some time. Dis-

connect the fuse from the electrical

system of the house. Connect it

again. If

comes on again, speak

to the service centre.

If you tried the above solutions and cannot repair the

problem, speak to your dealer or the customer service.

Give the data from the rating plate, three digit letter

code for the glass ceramic (it is in the corner of the

glass surface) and an error message that comes on.

Make sure, you operated the appliance correctly. If not

the servicing by a customer service technician or dealer

will not be free of charge, also during the warranty peri-

od. The instructions about the customer service and

conditions of guarantee are in the guarantee booklet.

Installation instructions

Warning! Refer to the Safety chapters.

Before the installation

Before the installation of the appliance, record the infor-

mation below from the rating plate. The rating plate is

on the bottom of the appliance casing.

• Model ...........................

• PNC .............................

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Zanker KEV6340XXK Manual

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