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Inkomende oproepen
Externe oproep beantwoorden.
De telefoon rinkelt
en u wilt deze
beantwoorden:
1. Neem de
hoorn op of druk op de Speaker/Headset toets.
Oproep afwijzen
De telefoon rinkelt:
1. Druk op de soft
-
key
Afwijz
. om de oproep af te wijzen.
! De oproep schakelt door naar de volgende bestemming.
Een gesprek van een collega overnemen via een geheugentoets
De telefoon van uw
collega rinkelt en u
wilt deze
overnemen:
1. Neem de hoorn van de haak
2. Druk op de rood knipperende geheugentoets van het toestel waarvan u de oproep wilt overnemen.
Een gesprek van een collega binnen de oproepovername groep overnemen
De telefoon van uw
collega rinkelt en u
wilt deze
overnemen:
1. Toets *8. of druk op de soft
-
key Overnemen
2. Neem de hoorn van de haak of druk op de soft-key Kiezen.
Of
2. Druk op de soft-key Overnemen.
! Het toestel dat u overneemt dient deel uit te maken van uw oproepovernamegroep. De IT-Synergy
Servicedesk kan deze groepen voor u instellen.
6


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