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Table of Contents
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Table of Contents
Table of Contents 1
Before You Begin 8
Related Documentation 8
Summary of Changes 8
Changes for Release V86, Guide Version V86.15 8
Getting Started 10
Hardware Overview 10
T33P/T33G Hardware 10
T31P/T31G/T31/T30P/T30 Hardware 12
Power LED Indicator 13
Line Key LED 13
Screen and Icons 14
Idle Screen 14
Calls Screen 15
Icons in the Status Bar 16
T33P/T33G Icons in the Status Bar 16
T31P/T31G/T31/T30P/T30 Icons in the Status Bar 16
Line Key Icons 17
T33P/T33G Line Key Icons 17
T31P/T31G/T31/T30P/T30 Line Key Icons 18
Entering Characters 18
Call Features 19
Changing the Default Account 19
Placing Calls 19
Placing a Call from the Dialer 19
Placing Multiple Calls 20
Placing a Call with a Speed Dial Key 20
Placing a Call Back to the Last Incoming Number 21
Redialing a Number 21
Dialing a Hotline Number 21
Placing an International Call 21
Placing a Call from the Call History 22
Placing a Call from the Directory 22
Placing an Anonymous Call 22
Placing Calls to Google Contacts 23
Placing an Emergency Call from a Locked Phone 23
Answering Calls 23
Answering a Call 23
Answering a Call When in a Call 24
Answering a Call Automatically 24
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Switching Among the Handset, Speakerphone and Headset Modes 24
Disabling Call Waiting 24
Silencing or Rejecting Incoming Calls 25
Silencing a Call 25
Rejecting a Call Manually 25
Rejecting Anonymous Calls 25
Rejecting Calls with Do Not Disturb (DND) 26
Rejecting Calls with DND on All Lines 26
Rejecting Calls with DND on a Specific Line 26
Deactivating DND 27
Ending Calls 27
Redialing a Call Automatically 27
Muting/Unmuting Audio 28
Keep Mute 28
Holding and Resuming Calls 28
Holding a Call 29
Resuming a Held Call 29
Redirecting Incoming Calls 29
Forwarding All Incoming Calls to a Contact 29
Forwarding All Incoming Calls on All Lines 29
Forwarding All Incoming Calls on a Specific Line 30
Deactivating Call Forward 30
Forwarding an Incoming Call Manually 31
Forwarding Incoming Calls with a Forward Key 31
Diverting Calls to a Contact 31
Transferring Calls 31
Performing a Blind Transfer 32
Performing a Semi-Attended/Attended Transfer 32
Performing Transfer with a Transfer Key 32
Setting a Transfer Key 33
Performing a Blind Transfer Using a Transfer Key 33
Performing a Semi-attended/Attended Using a Transfer Key 33
Performing a Call Transfer by Selecting a Transfer Mode 33
Conference Calls 34
Local Conference 34
Setting Up a Local Conference Call 35
Merging Two Calls into a Conference 35
Inviting a Transfer Target and a Transferee into a Conference 35
Holding or Resuming a Conference Call 35
Muting or Unmuting a Conference Call 35
Splitting a Conference Call 35
Managing Conference Participants 35
Ending a Conference Call 36
Network Conference 36
Table of Contents
3
Setting Up a Network Conference 36
Multicast Paging 36
Sending Multicast Paging 37
Setting a Multicast Paging Key 37
Sending a Paging by a Multicast Paging Key 38
Setting a Paging List Key 38
Setting a Paging Group 38
Sending Pages by a Paging List Key 39
Deleting a Paging Group 39
Receiving Multicast Paging 39
Managing a Paging Call 39
Advanced Call Features 41
Using Call Completion 41
Call Pickup 42
Picking up a Call Directly 42
Picking up a Group Call Directly 42
Picking up a Call with a Pick Up Key 43
Picking up a Call with a Group Pickup Key 43
Call Park and Call Retrieve 44
Parking or Retrieving a Call in the FAC Mode 44
Parking a Call in the FAC Mode 44
Retrieving a Parked Call in the FAC Mode 45
Parking or Retrieving a Call in the Transfer Mode 45
Parking a Call in the Transfer Mode 45
Retrieving a Parked Call in the Transfer Mode 45
Parking or Retrieving a Call with a Park or Retrieve Key 46
State Indicator of the Park/Retrieve key 46
Parking a Call using a Park Key 46
Retrieving a Parked Call using a Retrieve Key 47
Busy Lamp Field (BLF) 47
State Indicator of Remote Line by BLF Key 47
Audio Alert for BLF Pickup 48
Setting an Alert Tone for Monitored Lines 48
Visual Alert for BLF Pickup 48
Setting a BLF Key 48
Picking up a Remote Call by BLF Key 49
Transferring a Call by BLF Key 49
Performing a Blind Transfer 50
Performing a Semi-attended/Attended Transfer 50
Parking or Retrieving a Call by BLF Key 50
Parking a Call to a Monitored Line 50
Retrieving a Parked Call 50
BLF List 51
State Indicator of Remote Line by BLF List Key 51
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Audio Alert for BLF Pickup 51
Setting an Alert Tone for Monitored Lines 51
Visual Alert for BLF Pickup 52
Ring Type for BLF Parked Call Monitor 52
Setting an Alert Tone for the BLF Parked Call Monitor 52
Visual Alert for BLF Parked Call Monitor 52
Picking up a Remote Call by BLF List Key 53
Transferring a Call by BLF List Key 53
Performing a Blind Transfer 53
Performing a Semi-attended/Attended Transfer 53
Parking a Call by a BLF List Key 54
Retrieving a Call by a BLF List Key 54
Barging in an Active Call by BLF List Key 54
Retrieving a Call Parked to the Monitored Line 54
Shared Line 55
State Indicator of Shared Line 55
Placing Calls on a Shared Line 56
Answering Calls on a Shared Line 56
Placing a Call on Public Hold 56
Placing a Call on Private Hold 56
Retrieving a Held Call on a Shared Line 57
Barging in an Active Call on a Shared Line 57
Pulling a Shared Call on a Shared Line 57
Intercom 57
State Indicator of the Intercom key 58
Placing an Intercom Call 58
Picking up an Incoming Call of the Target Extension 58
Answering an Intercom Call 59
Short Message Service (SMS) 60
Reading a Text Message 60
Sending a Text Message 60
Replying to a Text Message 60
Deleting a Text Message 61
Voice Mail 61
Setting the Voice Mail Code 61
Leaving Voice Mails 61
Listening to Voice Mails 61
Using the Hot Desking 62
Automatic Call Distribution (ACD) 62
State Indicator of ACD User 62
Logging into the ACD System 63
Changing the ACD Status 63
Directory 64
Local Directory 64
Table of Contents
5
Managing the Local Directory Groups 64
Adding Contact Groups 64
Editing Contact Groups 64
Deleting Contact Groups 65
Managing the Local Directory Contacts 65
Adding Contacts 65
Viewing Contacts 65
Editing Contacts 65
Deleting a Contact 66
Deleting All Contacts 66
Moving a Local Directory Contact to Blocklist 66
Searching for Contacts 66
Favorites 66
Adding Favorites 67
Adding an Existing Contact to Your Favorites 67
Adding a New Contact to Your Favorites 67
Viewing Favorites 67
Reordering Favorites 67
Deleting Favorites 68
Blocklist 68
Adding a Blocklist Contact 68
Viewing Blocklist Contacts 68
Editing a Blocklist Contact 68
Deleting Blocklist Contacts 69
Deleting a Blocklist Contact 69
Deleting All Blocklist Contacts 69
Moving a Blocklist Contact to the Local Directory 69
Google Contacts 69
Viewing Google Contacts 69
Updating Google Contacts 70
Searching for Google Contacts 70
Remote Phone Book 70
Searching for Remote Phone Book Contacts 70
Viewing Remote Phone Book Contacts 70
Saving a Remote Phone Book Contact to the Local Directory 70
Saving a Remote Phone Book Contact to the Blocklist 71
Call History 72
Call History Icons 72
Viewing History Records 72
Saving a History Record to Local Directory 72
Saving a History Record to Blocklist 73
Deleting History Records 73
Deleting a Call Record 73
Deleting All Call Records 73
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Disabling History Record 73
Customizing Your Phone 74
Changing the Administrator Password 74
Wallpaper 74
Changing Wallpaper on Idle Screen 74
Screen Saver 75
Changing the Waiting Time for Screen Saver 75
Disabling Time & Date and Status Icons Display 75
Setting the Screen Saver Type 75
Changing the Backlight and Time 76
Adjusting the Screen Contrast 76
Changing the Language 77
Time & Date 77
Setting the Time and Date Manually 77
Changing the Time and Date Format 77
Setting a Key as Send 78
Customizing the Soft Keys 78
Phone Lock 78
Setting the Phone Lock 78
Locking Your Phone Manually 79
Unlocking Your Phone 79
Changing Your Phone Unlock PIN 79
Extending the Line Key Labels 80
Locking the Line Key 80
Audio Settings 82
Adjusting the Volume 82
Setting the Ring Tone 82
Setting a Ring Tone for the Phone 82
Setting a Ring Tone for an Account 82
Setting a Ring Tone for a Group 83
Setting a Ring Tone for a Contact 83
Disabling the Key Tone 83
Muting the Ringtone 83
Maintaining Your Phone 84
Warnings 84
Investigating Warnings 84
Re-provisioning Your Phone 84
Clearing Warnings 85
Diagnosing the Network 85
Rebooting Your Phone 85
Resetting to Factory Settings 85
Updating the Phone Configuration 86
Clearing User's Personalized Configuration Settings 86
Table of Contents
7
Appendix - Menu Structure 87
For the T33P/T33G Phone 87
For the T31P/T31G/T31/T30P/T30 Phone 88
Before You Begin
8
Before You Begin
This guide provides information you need to quickly use your new phone.
Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to
read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As
you read this guide, keep in mind that some features are only configurable by your system administrator or determ-
ined by your phone environment. As a result, some features may not be enabled or may be operated differently on
your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is
available on your phone screen.
Note: This guide mainly takes T31P phones as an example.
This user guide contains information for the following Yealink products:
lT33P IP phones
lT33G IP phones
lT31P IP phones
lT31G IP phones
lT31 IP phones
lT30P IP phones
lT30 IP phones
Related Documentation
You can view more types of documents to make the phone to perform more functions.
You can obtain additional information on the following phones from Yealink Support:
lClassic IP Phone T33P
lClassic IP Phone T33G
lClassic IP Phone T31P
lClassic IP Phone T31G
lClassic IP Phone T31
lClassic IP Phone T30P
lClassic IP Phone T30
The following types of related documents are available on each support page on Yealink support page:
lRelease Notes, which details bug fixes and feature enhancements when an update is released.
lQuick Start Guide, which describes how to assemble your phone and configure the basic phone features.
lAdministrator Guide, which provides detailed information on how to configure phone features for the system
administrator.
lRegulatory Notice, which provides information about all regulatory and safety guidance.
You can also view other user documents which provide descriptions and examples for phone settings and features
on the Yealink support page.
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release V86, Guide Version V86.15
The following sections are new for this version:
lMuting the Ringtone
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Major updates have occurred to the following sections:
lPlacing an Anonymous Call
You can select All On to turn on local anonymous for all lines.
Getting Started
10
Getting Started
Before you use your phone, take some time to get familiar with its features and user interface.
The terms "the phone" and "your phone" refer to any of the IP phones.
Topics
Hardware Overview
Screen and Icons
Entering Characters
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features.
Topics
T33P/T33G Hardware
T31P/T31G/T31/T30P/T30 Hardware
Power LED Indicator
Line Key LED
T33P/T33G Hardware
NO. Item Description
1Power LED Indic-
ator Indicates call status, message status and phone’s system status.
2Phone Screen Shows information about your phone, such as calls, messages, soft keys, time and
date.
3Line Keys Access your phone lines and features.
4Soft Keys Access the function displayed on the screen above the soft keys. The soft keys
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NO. Item Description
change depending on what you are doing at the time.
5
Navigation Keys Scroll through information or options displayed on the screen.
Access History and Directory respectively.
OK Key Confirms actions or answers incoming calls.
Cancel Key Cancels actions or rejects incoming calls.
6MUTE Key Toggles the microphone on or off.
7HEADSET Key Toggles the headset mode on or off.
8MESSAGE Key Accesses your voice messages.
9REDIAL Key Redials a previously dialed number.
10 Speakerphone Key Toggles the speakerphone (hands-free) mode or not.
11 Volume Key Adjust the volume of handset, headset, speaker.
12 Keypad keys Allow you to enter numbers, letters, and special characters. If a menu item has an
index number, you can use the keypad key to select the item.
13 Speaker Provides ringer and speakerphone audio output.
14 Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically.
Getting Started
12
T31P/T31G/T31/T30P/T30 Hardware
NO. Item Description
1Power LED Indic-
ator Indicates call status, message status and phone’s system status.
2Phone Screen Shows information about your phone, such as calls, messages, soft keys, time and
date.
3Line Keys Access your phone lines and features.
The T30P/T30 phone does not have Line keys.
4Soft Keys Access the function displayed on the screen above the soft keys. The soft keys
change depending on what you are doing at the time.
5
Navigation Keys Scroll through information or options displayed on the screen.
Access History and Directory respectively.
OK Key Confirms actions or answers incoming calls.
6MUTE Key Toggles the microphone on or off.
7MESSAGE Key Accesses your voice messages.
8TRAN Key Transfers a call.
9HEADSET Key Toggles the headset mode on or off.
10 Speakerphone Key Toggles the speakerphone (hands-free) mode or not.
11 REDIAL Key Redials a previously dialed number.
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NO. Item Description
12 Volume Key Adjust the volume of handset, headset, speaker.
13 Keypad keys Allow you to enter numbers, letters, and special characters. If a menu item has an
index number, you can use the keypad key to select the item.
14 Speaker Provides ringer and speakerphone audio output.
15 Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically.
Power LED Indicator
The power LED indicator indicates the call, message and phone’s system status.
LED Status Description
Solid red The phone is initializing.
Fast-flashing red (0.3s) The phone is ringing.
Slowly-flashing red (1s) The phone receives a voice mail or text message.
Solid red for 0.5s and off for
3s alternately
The phone enters the power-saving mode.
It is only available on the T33P/T33G phones.
Note: The above introduces the default LED status. Your system administrator can configure the status of the power LED
indicator.
Line Key LED
The line key LED indicators are associated with the status of phone lines and features. It is not available on
T30P/T30 phones.
Line key LED (associated with the phone line)
LED Status Description
Solid green The line is seized.
The line is in conversation.
Fast-flashing green The line receives an incoming call.
Slowly-flashing green The call is placed on hold.
Off The line is inactive.
Line key LED (configured as a page switch key)
LED Status Description
Solid red There is a call parked on the line, and the line key is not on the current
page.
Fast-flashing green The line receives an incoming call, and the line key is not on the current
Getting Started
14
LED Status Description
page.
Fast-flashing red The monitored user whose line key is not on the current page receives an
incoming call.
Off The line keys are idle.
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information on the
phone's status.
Topics
Idle Screen
Calls Screen
Icons in the Status Bar
Line Key Icons
Idle Screen
The idle screen is made up of the status bar, line keys, and soft keys. The time & date is displayed in the middle of
the screen.
T33P/T33G
T31P/T31G/T31
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T30P/T30
lStatus Bar: Display the default account, feature status icons, and the time. The status icons are displayed when
features are activated.
lLine Keys: Display the information associated with the line keys and feature keys on the phone.
lPage Icons: The page icons appear only when you assign functionality to line key located in line key 5-12 on the
T33P/T33G phones.
lSoft Keys: Each soft key label indicates the action for the soft key below the screen.
Related Topics
Icons in the Status Bar
Changing the Default Account
Customizing the Soft Keys
Calls Screen
All of your active and held calls are displayed on the calls screen. You can press up or down navigation key to
switch among calls.
For T33P/T33G, the calls screen can display the local name or number. Check with your system administrator to
find out if this feature is available on the phone. When there is an active call and a held call, the calls screen is
shown below:
During a call, you can press the OK key to view the current time & date and phone status. The phone screen is
shown below:
Getting Started
16
Icons in the Status Bar
The icons in the status bar help you easily get the current phone status, such as call and message status. Icons in
the status bar vary by phone models.
Topics
T33P/T33G Icons in the Status Bar
T31P/T31G/T31/T30P/T30 Icons in the Status Bar
T33P/T33G Icons in the Status Bar
Icons Description Icons Description
Wired network is unavailable Phone Lock
Wired network is unreachable Missed Calls
Speakerphone (hands-free)
mode Always Forward
Busy Forward No Answer Forward
Handset mode Do Not Disturb (DND)
Headset mode Phone Warning
Voice Mail Keep Mute
Text Message Silent Mode
Auto Answer
T31P/T31G/T31/T30P/T30 Icons in the Status Bar
Icons Description Icons Description
Wired network is unavailable Do Not Disturb (DND)
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Icons Description Icons Description
Wired network is unreachable Phone Warning
Speakerphone (hands-free)
mode Keep Mute
Handset mode Ringer volume is 0
Headset mode Phone Lock
Voice Mail Missed Calls
Text Message Call Forward
Auto Answer
Line Key Icons
By viewing the line key icons, you can easily get the function of the line key. Icons in the line keys vary by phone
models.
Topics
T33P/T33G Line Key Icons
T31P/T31G/T31/T30P/T30 Line Key Icons
T33P/T33G Line Key Icons
Icon indicators (associated with line key features)
Icons Description Icons Description
Hold DND
Voice Mail SMS
Direct Pickup Group Pickup
Conference Forward
Transfer Recall
Record Recording in process (Record)
Multicast Paging
Paging List Hot Desking
Phone Lock Directory
Speed Dial
Icon indicators (associated with line)
Getting Started
18
Icons Description Icons Description
The private line registers suc-
cessfully.
The shared/bridged line registers suc-
cessfully.
Registering. Register failed.
DND is enabled on this line. Call forward is enabled on this line.
T31P/T31G/T31/T30P/T30 Line Key Icons
Icon indicators (associated with line)
Icons Description Icons Description
The private line is registered
successfully.
The shared/bridged line is registered suc-
cessfully.
Register failed. Registering.
DND is enabled on this line. Call forward is enabled on this line.
Entering Characters
You can use the keypad keys on your phone to enter or update field information.
The following table describes how to enter different characters using the keypad keys.
Task Action
Switch input modes Press the ABC,abc,Abc,2aB, or 123 soft key to switch the input modes.
Enter alphas
Select ABC,abc,2aB, or Abc mode. Press a keypad key repeatedly to view the character
options and stop when the letter you want to enter is displayed in the field. Wait one second,
and then enter the next letter.
Enter numbers Select 123 mode, press the corresponding keys.
Enter special char-
acters
Select ABC,abc,2aB, or Abc mode, press *key or #key one or more times to enter one of
the following special characters:
* key: *.,'?!\-()@/:_;+&%=<>$¥¤[]{}~^¡¿§#"|
# key: #
In 123 mode, you can press the * key to choose the following special characters: .*:/@[].
Insert space Select ABC,abc,2aB, or Abc mode, press the 0key.
Move cursor Pressthe left or right navigation key to position the cursor.
Delete one or more
characters Position the cursor to the right of the character, and select the Delete soft key.
Call Features
19
Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a
conference call and perform other basic call features.
Topics
Changing the Default Account
Placing Calls
Answering Calls
Switching Among the Handset, Speakerphone and Headset Modes
Disabling Call Waiting
Silencing or Rejecting Incoming Calls
Ending Calls
Redialing a Call Automatically
Muting/Unmuting Audio
Keep Mute
Holding and Resuming Calls
Redirecting Incoming Calls
Transferring Calls
Conference Calls
Multicast Paging
Changing the Default Account
If there are multiple registered accounts on the phone, you can place a call with the default account by default.
It is not available on the T30P/T30 phones.
Procedure
1. On the idle screen, press the left or right navigation key.
Placing Calls
You can use your phone like a regular phone to place calls in many ways easily.
Topics
Placing a Call from the Dialer
Placing Multiple Calls
Placing a Call with a Speed Dial Key
Placing a Call Back to the Last Incoming Number
Redialing a Number
Dialing a Hotline Number
Placing an International Call
Placing a Call from the Call History
Placing a Call from the Directory
Placing an Anonymous Call
Placing Calls to Google Contacts
Placing an Emergency Call from a Locked Phone
Placing a Call from the Dialer
The Dialer enables you to enter a number to place a call, and it displays a list of previously placed calls or contacts
in your directory.
You can also select the desired contact from the search list, the placed call list or Directory.
Note: Your system administrator can configure the source list for searching and disable to display the placed call records.
Yealink T3 Series IP Phones User Guide
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Procedure
1. Do one of the following:
lStart typing a phone number.
lSelect the desired line key (not supported on the T30P/T30 phones).
lPick up the handset, press the Speakerphone key or the HEADSET key.
2. Enter a number or highlight a contact.
3. Select Send.
Note: Your system administrator can enable live dialpad feature, which enables your phone to automatically dial out the
phone number after a period of time without selecting Send.
Related Topic
Switching Among the Handset, Speakerphone and Headset Modes
Placing Multiple Calls
When you are in a call, you can hold your current call and place a new call.
Procedure
1. Do one of the following:
lSelect a line key (not supported on the T30P/T30 phones). The active call is placed on hold.
lSelect Hold to place the original call on hold.
SelectNew Call (NewCall).
2. Enter the desired number or select a contact.
3. Select Send.
Placing a Call with a Speed Dial Key
You can quickly dial a number by using a Speed Dial key.
Before You Begin
If your system administrator has enabled the Favorites feature on the phone, you cannot manually set a Speed Dial
key.
If you are using the T30P/T30 phones, contact your system administrator for assistance setting a Speed Dial key for
you.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select SpeedDial from the Type field.
4. Select the desired line from the Account ID field.
5. Do one of the following:
l(Optional.) Enter the string that will appear on the phone screen in the Label field.
Enter the contact number you want to dial out directly in the Value field.
You can also enter the contact number with the DTMF sequence that you want to send in the Value field. The
contact number and DTMF sequence are separated by commas. One comma stands for 500 milliseconds.
For example, 1234,,123# means the phone dials out the number 1234 first, then after the call is set up for 1
second, it sends the DTMF sequence 123# to the remote party.
lOn the T33P/T33G phones, highlight the Label or Value field. Select Directory (Dir) and select the desired
contact from the Directory list.
6. Select Save.
Call Features
21
Tip: By default, you can long press the desired line key to set it.
When the phone is idle, you can press the Speed Dial key to call a contact quickly. The phone calls a contact using
the configured line by default. If you want to call a contact using another line, you can first press the line key, and
then press the Speed Dial key.
Note: During a call, you can press the Speed Dial key to select a transfer mode. Check with your system administrator to find
out if this feature is available on the phone.
Placing a Call Back to the Last Incoming Number
You can redial the last incoming number quickly by using a Recall key.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Recall from the Key Type field.
5. (Optional.) Enter the string that will appear on the phone screen in the Label field.
6. Select Save.
Tip: By default, you can long press the desired line key to set it.
When the phone is idle, press the Recall key to quickly redial the last incoming number.
Redialing a Number
The phone keeps a record of all the placed calls. You can recall the contact you recently called.
Procedure
1. Press the REDIAL key .
A record of Placed Calls is displayed on the phone screen.
2. Highlight the desired record, select Send.
Tip: Press the REDIAL key twice to recall the contact you called.
Dialing a Hotline Number
When the phone is off-hook, it will dial out the hotline number automatically after the designated delay time.
Procedure
1. Go to Menu >Features >Hot Line.
On the T33P/T33G phones, go to Menu >Features >Others >Hot Line.
2. Do one of the following:
lEnter the desired number in the Hotline Number field.
lPress Directory (Dir) and select a desired contact from the Directory list.
3. Enter the desired delay time (0-10 seconds) in the Hotline Delay field.
4. Select Save.
Placing an International Call
You can place calls to international phone numbers on your phone.
Procedure
1. Long press digit key 0 on the phone keypad until the plus sign (+) appears.
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22
2. Enter the phone number with the country code.
3. Select Send.
Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently placed, answered,
missed, or forwarded.
Procedure
1. Press History or go to Menu >History.
The phone screen displays all call records.
2. Select the desired call list.
3. Highlight a contact and select Send.
Placing a Call from the Directory
You can place a call to a contact directly from your directory.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact and select Send.
If the selected contact has multiple numbers, highlight the desired number, and select Send.
Related Topic
Searching for Contacts
Placing an Anonymous Call
You can hide your name and number when you place a call. As a result, the callee receives an anonymous call
without caller identity.
Before You Begin
Contact your system administrator to find out if this feature is available on your phone, and to get the anonymous
call on code or off code if required.
Procedure
1. Go to Menu >Features >Anonymous Call (Anonymous).
2. Select the desired line (not supported on the T30P/T30 phones).
3. Turn on Local Anonymous.
4. (Optional.) Select the desired value from the Send Anonymous Code field.
5. (Optional.) Enter the anonymous call on code and off code respectively.
6. Select Save.
7. Select the anonymous line to place a call.
The callee is prompted with an incoming call from anonymity.
If the callee enables anonymous rejection feature, you may be prompted that the callee does not accept calls
from an anonymous number.
Tip: You can select All On to turn on local anonymous for all lines.
Related Topic
Rejecting Anonymous Calls
Call Features
23
Placing Calls to Google Contacts
You can call your Google Contacts from your phone.
Procedure
1. Go to Menu >Directory >Google Contact.
2. Highlight the desired contact and select Send.
Placing an Emergency Call from a Locked Phone
Once all keys are locked on the phone, you can only dial emergency numbers or authorized numbers that are set
up by your administrator, such as 911.
Procedure
1. Do one of the following:
lSelect Emergency (Emerg).
The phone screen is shown below:
Select an emergency number in the emergency number list.
lEnter an emergency number.
2. Select Send.
Answering Calls
When you receive a call, you can choose to answer it manually or automatically.
Topics
Answering a Call
Answering a Call When in a Call
Answering a Call Automatically
Answering a Call
When you receive an incoming call, the phone rings and the screen displays the information of the incoming call.
You can choose to answer the incoming call.
Procedure
1. Do one of the following:
lPick up the handset.
lPress the Speakerphone key .
lPress the HEADSET key .
lPress Answer or the line key that has the flashing green LED indicator.
The call is answered in the speakerphone (hands-free) mode by default.
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Related Topic
Switching Among the Handset, Speakerphone and Headset Modes
Answering a Call When in a Call
You can answer a call when there is already an active call on your phone.
When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incom-
ing call information is displayed.
Procedure
1. Select Answer.
The active call is placed on hold, and the incoming call becomes active.
Note: You can disable the call waiting feature to reject the incoming call automatically during a call.
Related Topic
Disabling Call Waiting
Answering a Call Automatically
Auto answer enables you to automatically answer an incoming call in speakerphone (hands-free) mode when your
phone is idle.
Note: When you are in an active call and an incoming call arrives on the phone, the incoming call will not be automatically
answered even if the auto answer is enabled.
Your system administrator can configure the phone to automatically answer the incoming call after ending all calls.
Procedure
1. Go to Menu >Features >Auto Answer.
2. Select the desired line (not supported on the T30P/T30 phones).
3. Select Enabled from the Status field.
4. Select Save.
If the auto answer feature is enabled for the default account, the auto answer icon appears on the phone
screen.
Switching Among the Handset, Speakerphone and Headset
Modes
You can select the desired mode before placing a call or can alternate among Speakerphone, headset, and hand-
set modes during a call.
Procedure
1. During the call, pick up the handset, press the Speakerphone key , or press the HEADSET key.
For example, if you're using the handset, press the HEADSET key to switch to the headset, or press the Speak-
erphone key to switch to the speakerphone.
Note: Your system administrator can disable you to use the handset, speakerphone (Hands-free) or headset mode.
Disabling Call Waiting
If the call waiting feature is disabled, when there is already a call, the new incoming call will be rejected auto-
matically.
Before You Begin
Call Features
25
Check with your system administrator if the call waiting off code is required. If required, get it from your system
administrator.
Procedure
1. Go to Menu >Features >Call Waiting.
2. Select Disabled from the Call Waiting field.
3. (Optional.) Enter the call waiting off code in the Off Code field.
4. Select Save.
Silencing or Rejecting Incoming Calls
When you receive an incoming call, you can choose to silence or reject the call instead of answering.
Topics
Silencing a Call
Rejecting a Call Manually
Rejecting Anonymous Calls
Rejecting Calls with Do Not Disturb (DND)
Silencing a Call
You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call notification con-
tinues to be displayed on your phone.
Procedure
1. Select Silence.
Rejecting a Call Manually
You can reject a call manually, and the call may be sent to voice mail. The rejected calls are displayed in the
Received Calls list in your History list.
Procedure
1. Select Reject.
Rejecting Anonymous Calls
You can reject incoming calls from the callers who have hidden their identities. As a result, your phone will not ring
and you will not be notified of an attempted call.
Before You Begin
Check with your system administrator if the anonymous call rejection on code or off code is required. If required, get
it from your system administrator.
Procedure
1. Go to Menu >Features >Anonymous Call.
2. Select the desired line (not supported on the T30P/T30 phones).
3. Turn on Local Anonymous Rejection (Anonymous Rejection).
4. (Optional.) Select the desired value from the Send Rejection Code field.
5. (Optional.) Enter the anonymous call rejection on code and off code respectively in the On Code and Off Code
field.
6. Select Save.
Related Topic
Yealink T3 Series IP Phones User Guide
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Placing an Anonymous Call
Rejecting Calls with Do Not Disturb (DND)
You can enable DND to reject all incoming calls automatically when you do not want to be interrupted.
If you want to receive incoming calls from the specific numbers when DND is enabled, you can ask your system
administrator to set DND Authorized Numbers.
Note: Check with your system administrator to find out if the DND feature is available on your phone.
Topics
Rejecting Calls with DND on All Lines
Rejecting Calls with DND on a Specific Line
Deactivating DND
Rejecting Calls with DND on All Lines
If there are multiple lines on the phone, you can enable DND for all lines. After activating it, the phone will reject all
incoming calls automatically.
Note: If both DND and busy forward are activated on the phone, calls will be forwarded to the configured destination number.
Before You Begin
Check with your system administrator if the DND on code or off code is required. If required, get it from your system
administrator.
Procedure
1. Go to Menu >Features >DND.
2. Turn on DND.
3. (Optional.) Enter the DND on code or off code respectively in the On Code or Off Code field.
4. Select Save.
The DND icon appears in the status bar.
Tip: To activate or deactivate DND quickly, press the DND soft key when the phone is idle.
Rejecting Calls with DND on a Specific Line
By default, the DND feature applies to all lines on your phone. Your system administrator can change the DND
mode to Custom so that you can enable DND for specific lines. This feature is not available on the T30P/T30
phones.
Before You Begin
The DND mode is set to Custom. Check with your system administrator if the DND on code or off code is required. If
required, get it from your system administrator.
Procedure
1. Go to Menu >Features >DND.
2. Select the desired line.
3. Turn on DND.
4. (Optional.) Enter the DND on code or off code respectively in the On Code or Off Code field.
5. Select Save.
The DND icon appears on the desired line.
If you activate DND on the default line, the DND icon will appear both on the line and in the status bar.
Call Features
27
Tip: You can press the All On soft key to activate DND for all lines.
Deactivating DND
You can deactivate DND when you are ready to resume receiving calls again.
Procedure
1. Go to Menu >Features >DND.
2. (Optional.) If the DND is activated on a specific line, select the desired line.
3. Turn off DND.
4. Select Save.
The DND icon disappears from the status bar.
Tip: To deactivate DND quickly, press the DND soft key when the phone is idle.
You can press the All Off soft key to deactivate DND for all lines.
Ending Calls
You can end the current call at any time.
Procedure
1. Do one of the following:
lIf you are using the handset, press the Cancel key, End Call (EndCall) or hang up the handset.
lIf you are using the headset, press the Cancel key or End Call (EndCall).
lIf you are using the speakerphone, press the Cancel key, Speakerphone key or End Call (EndCall).
Tip: You can press the HEADSET key to end calls. Check with your system administrator to find out if it is available on your
phone.
Redialing a Call Automatically
You can set the phone to redial a phone number automatically when you call a contact and the contact’s line is
unavailable.
Procedure
1. Go to Menu >Features >Auto Redial Setting.
On the T33P/T33G phones, go to Menu >Features >Others >Auto Redial Setting.
2. Select Enabled from the Auto Redial field.
3. Enter the desired time (between 1 and 300 seconds) in the Redial Interval field.
4. Enter the desired times (between 1 and 300) in the Redial Times field.
5. Select Save.
When you dial a number but fail to establish a call, the phone prompts whether to auto redial the contact, select OK
to activate auto redial.
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The phone screen displays the redial times and interval. The phone will retry as many times as configured until the
callee answers the call.
Muting/Unmuting Audio
When you are in a call, you can mute the audio, so that you can hear the other person, but they cannot hear you.
Procedure
1. Press the MUTE key during a call.
2. Press the MUTE key again to unmute the call.
Tip: You can also mute the microphone while the phone is dialing or ringing so that the other party cannot hear you when the
call is set up.
Keep Mute
In a meeting room, if incoming calls are answered automatically on your phone, callers may hear your discussion
with your colleagues. You can keep the phone in mute to prevent this unintended situation.
The mute state of your phone persists across calls. The phone stays in the mute state until you unmute the micro-
phone manually or until the phone restarts.
Before You Begin
Check with your system administrator if keep mute is configured on your phone.
Procedure
1. Press the MUTE key when the phone is idle.
The mute icon appears on the idle screen.
2. Press the MUTE key again to deactivate the mute state.
Holding and Resuming Calls
You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the
held party may hear the music played by its sever.
Call Features
29
Topics
Holding a Call
Resuming a Held Call
Holding a Call
You can place an active call on hold on your phone.
Procedure
1. Select Hold during a call.
The phone ignores engaged audio device (handset or headset) and plays beep in the Speakerphone (hands-free)
mode by default.
Note: When you have multiple calls on the phone and the current call is held, you can press the corresponding line key to
swap to the active call.
Resuming a Held Call
You can view and resume a held call on the phone.
Procedure
1. Select Resume.
If multiple calls are placed on hold, select the desired call first.
Note: When you have multiple calls on the phone and the current call is active, you can select Swap to swap to the held call.
Redirecting Incoming Calls
When you are not available to answer calls on your phone, you can forward the calls to another phone.
Topics
Forwarding All Incoming Calls to a Contact
Forwarding an Incoming Call Manually
Forwarding Incoming Calls with a Forward Key
Diverting Calls to a Contact
Forwarding All Incoming Calls to a Contact
You can set up the forwarding type which enables your phone to forward all incoming calls to a contact.
There are three types of forwarding:
lAlways Forward: Forwards all incoming calls immediately.
lBusy Forward: Forwards incoming calls when you are busy in a call.
lNo Answer Forward: Forwards incoming calls when no one answers the calls.
Topics
Forwarding All Incoming Calls on All Lines
Forwarding All Incoming Calls on a Specific Line
Deactivating Call Forward
Forwarding All Incoming Calls on All Lines
You can forward all incoming calls on the phone.
Before You Begin
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30
Check with your system administrator if the forward on code or off code is required. If required, get it from your sys-
tem administrator.
Procedure
1. Go to Menu >Features >Call Forward.
2. Select the desired forwarding type and select Enabled or On from the corresponding field.
3. Do one of the following:
lEnter the contact number you want to forward incoming calls to in the Forward to field.
lOn the T33P/T33G phones, highlight the Forward to field. Press Directory (Dir), and select the desired con-
tact from the Directory list.
4. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the
After Ring Time field.
5. (Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off
Code field.
6. Select Save.
The call forward icon appears in the status bar.
Forwarding All Incoming Calls on a Specific Line
By default, the forwarding setting applies to all lines on your phone. Your system administrator can change the for-
ward mode to Custom so that you can forward all incoming calls for specific lines. It is not available on the
T30P/T30 phones.
Before You Begin
Check with your system administrator if the forward on code or off code is required. If required, get the forward on
code or off code from your system administrator.
Procedure
1. Go to Menu >Features >Call Forward.
2. Select the desired line.
3. Select the desired forwarding type and select Enabled or On from the corresponding field.
4. Do one of the following:
lEnter the contact number you want to forward incoming calls to in the Forward to field.
lOn the T33P/T33G phones, highlight the Forward to field. Select Directory (Dir) and select the desired con-
tact from the Directory list.
5. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the
After Ring Time field.
6. (Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off
Code field.
7. Select Save.
The forward icon appears on the desired line.
If you activate forward on the default line, the forward icon will appear both on the line and in the status bar.
Tip: You can press the All Lines soft key to activate forward for all lines.
Deactivating Call Forward
You can deactivate the call forward when you no longer want to forward your calls.
Procedure
1. Go to Menu >Features >Call Forward.
2. (Optional.) If the forward is activated for a specific line, select the desired line.
Call Features
31
3. Select the desired forwarding type and select Disabled or Off from the corresponding field.
4. Select Save.
Forwarding an Incoming Call Manually
You can manually forward the call to another contact while your phone rings.
Procedure
1. When the phone is ringing, FWD.
2. Enter the number you want to forward the incoming call to.
3. Press the OK key or select Send.
The phone prompts a call forward message.
Forwarding Incoming Calls with a Forward Key
When the phone receives an incoming call, you can easily press the Forward key to forward the incoming call to a
specific contact.
Before You Begin
If you are using the T30P/T30 phones, check with your system administrator if the Forward key has set for your
phone.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Forward from the Key Type field.
5. If your system administrator has set the forward mode to Custom, select the desired line.
6. Do one of the following:
l(Optional.) Enter the string that will display on the phone screen in the Label field.
Enter the contact number you want to forward the incoming calls to in the Value field.
lOn the T33P/T33G phones, highlight the Label or Value field. Select Directory (Dir) and select the desired
contact from the Directory list.
7. Select Save.
Tip: By default, you can long press the desired line key to set it.
When the phone is ringing, press the forward key to quickly forward the call to the specific contact.
Diverting Calls to a Contact
You can divert all incoming calls from a particular contact to another contact. Auto divert has precedence over call forward.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option >Detail.
4. Edit the contact information.
5. Enter a contact’s number you want to divert the call to in the Auto Divert field.
6. Select Save.
Transferring Calls
During a call, you can transfer the call to another contact.
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You can use one of three ways:
lBlind Transfer: Transfer a call directly to the third party without consulting.
lSemi-Attended Transfer: Transfer a call when receiving ringback.
lAttended Transfer (Consultative Transfer): Transfer a call with prior consulting.
Topics
Performing a Blind Transfer
Performing a Semi-Attended/Attended Transfer
Performing Transfer with a Transfer Key
Performing a Blind Transfer
You can transfer a call to another contact immediately without consulting with her/him first.
Procedure
1. Press the TRAN key or Transfer (Trans) during a call.
2. Do one of the following:
lEnter the number or select a contact from the placed call list you want to transfer to.
lIf you have set a Speed Dial key, you can also press the Speed Dial key to transfer the call to the contact dir-
ectly.
lPress Directory (Dir). Select the desired contact from the Directory list.
3. Press B Transfer (B Trans) or the TRAN key to complete the transfer.
Tip: If you are using a handset, the transfer can be completed by hanging up the handset.
Performing a Semi-Attended/Attended Transfer
You can transfer calls to other contacts immediately when receiving ringback or after consulting with them first.
Procedure
1. Press the TRAN key or Transfer (Trans) during a call.
2. Do one of the following:
lEnter the number or select a contact from the placed call list you want to transfer the call to.
lSelect Directory (Dir). Select the desired contact from the Directory list.
3. Press the OK key or select Send.
4. Do one of the following:
lWhen you hear the ringback tone, press the TRAN key or Transfer (Trans) to finish a semi-attended transfer.
lAfter the contact answers the call, press the TRAN key or Transfer (Trans) to finish an attended transfer (con-
sultative transfer).
Tip: If you are using a handset, the transfer can be completed by hanging up the handset.
Performing Transfer with a Transfer Key
By default, you can transfer a call to a specific contact directly using a Transfer key during a call.
Your system administrator can also set your phone to perform attended transfer when using a Transfer key.
Topics
Setting a Transfer Key
Performing a Blind Transfer Using a Transfer Key
Performing a Semi-attended/Attended Using a Transfer Key
Performing a Call Transfer by Selecting a Transfer Mode
Call Features
33
Setting a Transfer Key
You can set a line key as a Transfer key, and specify a contact you want to transfer a call to for this key.
Line key is not available on the T30P/T30 phones, so ask your system administrator to set a Transfer key for your
phone.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Transfer (Trans) from the Key Type field.
5. Do one of the following:
l(Optional.) Enter the string that will appear on the phone screen in the Label field.
Enter the contact number you want to transfer the call to in the Value field.
lOn the T33P/T33G phones, highlight the Label or Value field. Select Directory (Dir) and select the desired
contact from the Directory list.
6. Select Save.
Tip: By default, you can long press the desired line key to set it.
Performing a Blind Transfer Using a Transfer Key
After you have set a Transfer key with a specific contact, you can perform a blind transfer by using it.
Before You Begin
Confirm with your system administrator that the transfer mode has set to perform a blind transfer.
Procedure
1. Press the Transfer key during a call.
The call is transferred to the specific contact directly.
Related Topic
Setting a Transfer Key
Performing a Semi-attended/Attended Using a Transfer Key
After you have set a Transfer key with a specific contact, you can perform a semi-attended/attended transfer by
using it.
Before You Begin
Confirm with your system administrator that the transfer mode has set to perform attended transfer.
Procedure
1. Press the Transfer key during a call.
The phone calls the specific contact first. Wait until you hear the ringback tone or until the contact answers the
call.
2. Press the Transfer key again.
Related Topic
Setting a Transfer Key
Performing a Call Transfer by Selecting a Transfer Mode
During the call, you can press the Transfer key to select a transfer mode.
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34
Before You Begin
You need to set a Transfer key for a specific contact. Check with your system administrator to find out if this call
transfer feature is available on the phone.
Procedure
1. Press the Transfer key during a call, the phone screen is shown below:
2. Select the desired transfer mode.
Related Topic
Setting a Transfer Key
Conference Calls
The phone supports creating local conference and network conference.
During the conference, follow these tips:
lUse the handset or a headset if you're in an open environment.
lMute your microphone when you are not speaking, especially in noisy environments.
lAvoid tapping or rustling papers near the microphone.
lSpeak in your normal voice without shouting.
Topics
Local Conference
Network Conference
Local Conference
You can initiate a five-way (including yourself) conference calls with your contacts on the phone.
Note: Check with your system administrator to find out if the local conference is enabled on your phone.
Topics
Setting Up a Local Conference Call
Merging Two Calls into a Conference
Inviting a Transfer Target and a Transferee into a Conference
Holding or Resuming a Conference Call
Muting or Unmuting a Conference Call
Splitting a Conference Call
Managing Conference Participants
Ending a Conference Call
Call Features
35
Setting Up a Local Conference Call
Procedure
1. Place a call to the first party.
2. Select Conference (Conf) to place a new call.
The active call is placed on hold.
3. Dial the second party’s number.
You can also select the desired contact from the search list, or select a contact from the placed call list or Dir-
ectory before you enter the number.
4. When the second party answers the call, selectConference (Conf) to add the second party to the conference.
Merging Two Calls into a Conference
You can invite a held call into a conference call with the active call.
Procedure
1. Place two calls on the phone.
2. Select the desired call for a conference and ensure that the call is active.
3. Select Conference (Conf).
4. Highlight the desired hold call and select Send.
The active call and the selected hold call are joined into a conference.
Inviting a Transfer Target and a Transferee into a Conference
After consulting with the contact you want to transfer a call to, you can invite two calls into a conference.
Procedure
1. Select Conference (Conf) after talking with the contact you want to transfer a call to.
The transferee and the transfer target join the conference.
Holding or Resuming a Conference Call
When you place a conference call on hold, other participants cannot hear each other until you resume the held con-
ference call.
Procedure
1. Select Hold to place the conference on hold.
2. Select Resume to resume the held conference call.
Muting or Unmuting a Conference Call
When you mute the local microphone during a conference call, other participants can hear each other except you.
Procedure
1. Press the MUTE key to mute the conference.
2. Press the MUTE key again to unmute the conference.
Splitting a Conference Call
You can split the conference call into individual calls. After the split, the conference call ends, and other parties are
held.
Procedure
1. Select Split.
Managing Conference Participants
You can manage the conference participants to make the conference more flexible.
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Procedure
1. During a conference call, select Manage.
2. Select the desired party, you can do the following:
lSelect Far Mute (FarMute) to mute the party. The muted party can hear everyone, but no one can hear the
muted party.
lSelect Far Hold (FarHold) to hold the party. The held party cannot hear anyone, and no one can hear the
held party.
lSelect Remove to remove the party from the conference call.
Ending a Conference Call
When you end the conference call, the other parties drop the call.
However, the system administrator can set up your phone so that the other two parties remain connected when you
end the conference call.
Procedure
1. Select End Call (EndCall).
Network Conference
If your system administrator has set a network conference feature on your phone, you can initiate a conference with
two or more contacts.
Topic
Setting Up a Network Conference
Setting Up a Network Conference
You can set up a network conference with two or more contacts.
Procedure
1. Place a call to the first party.
2. Select Conference (Conf).
The active call is placed on hold.
3. Dial the second party’s number.
4. When the second party answers the call, select Conference (Conf) to add the second party to the conference.
5. Select Conference (Conf) to place a new call.
The conference call is placed on hold.
6. Enter the number of the new party, and then press the OK key or Send.
7. When the new party answers the call, select Conference (Conf) to add the new party to the conference.
8. Repeat steps 5 to 7 until you add all parties.
Note: The procedures for setting up a network conference call on specific servers may be different. Contact your system
administrator for more information.
Multicast Paging
Multicast Paging allows you to broadcast instant audio announcements to users who are listening to a specific mul-
ticast group on a specific channel.
The phone supports the following 31 channels:
l0: Broadcasts are sent to channel 0. Note that the Yealink IP phones running firmware version 80 or earlier can
be regarded as listening to channel 0. It is the default channel.
Call Features
37
l1 to 25: Broadcasts are sent to channel 1 to 25. We recommend that you specify these channels when broad-
casting with Polycom IP phones which have 25 channels you can listen to.
l26 to 30: Broadcasts are sent to channel 26 to 30. We recommend that you specify these channels when broad-
casting with Yealink IP phones running firmware version 81 or later.
Note: All IP phones in the multicast paging group must be deployed in the same subnet since a broadcast is used. The phone
can only send/receive broadcasts to/from the listened channels. Other channels’ broadcasts will be ignored automatically by
the IP phone.
Topics
Sending Multicast Paging
Receiving Multicast Paging
Managing a Paging Call
Sending Multicast Paging
Your phone supports up to 31 groups for paging. You can assign a label to each group to identify the phones in the
group, such as All, Sales, or HR.
You can set a line key as Multicast Paging key or Paging List key on the phone, which allows you to send
announcements to the phones with pre-configured multicast address(es) on specific channel(s).
Note: Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts,
all other existing calls on the phone will be placed on hold.
Topics
Setting a Multicast Paging Key
Sending a Paging by a Multicast Paging Key
Setting a Paging List Key
Setting a Paging Group
Sending Pages by a Paging List Key
Deleting a Paging Group
Setting a Multicast Paging Key
You can set a Multicast Paging key for a paging group, which allows you to send announcements quickly on the
idle screen.
Line key is not available on the T30P/T30 phones, so ask your system administrator to set a Multicast Paging key
for your phone.
Before You Begin
Get the multicast IP address and port number from your system administrator.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Multicast Paging from the Key Type field.
5. (Optional.) Enter the paging group name in the Label field.
6. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Value field.
7. Enter the desired channel between 0 and 30 in the Channel field.
8. Select Save.
Tip: By default, you can long press the desired line key to set it.
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Sending a Paging by a Multicast Paging Key
You can send a paging by using the Multicast Paging key when the phone is idle.
Before You Begin
You need to set a Multicast Paging key in advance. If you are using the T30P/T30 phones, check with your system
administrator if the Multicast Paging key has set for your phone.
Procedure
1. Press the Multicast Paging key when the phone is idle.
Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically
answered on the receiver’s phone in the speakerphone (hands-free) mode.
On all IP phones except the T30P/T30 phones, the multicast paging key LED glows green.
The following figure shows a multicast RTP session on the phone:
Related Topic
Setting a Multicast Paging Key
Setting a Paging List Key
You can set a Paging List key to easily access the paging groups on the idle screen. Line key is not available on
the T30P/T30 phones, so ask your system administrator to set a Paging List key for your phone.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Paging List from the Key Type field.
5. (Optional.) Enter the string that will display on the phone screen in the Label field.
6. Select Save.
Tip: By default, you can long press the desired line key to set it.
Setting a Paging Group
You can edit the information of the paging group.
Before You Begin
A Paging List key is set in advance. Get the multicast IP address and port number from your system administrator.
Procedure
Call Features
39
1. Press the Paging List key when the phone is idle.
2. Select the desired paging group.
The default tag is Empty if it is not configured before.
3. Select Option >Edit.
4. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Address field.
5. Enter the string that will display on the phone screen in the Label field.
6. Enter the desired channel between 0 and 30 in the Channel field.
7. Select Save.
8. To set more paging groups, repeat steps 2 to 7.
Sending Pages by a Paging List Key
You can send a paging by using the Paging List key when the phone is idle.
Before You Begin
You need to set a Paging List key in advance.
Procedure
1. Press the Paging List key when the phone is idle.
2. Select the desired paging group.
3. Select Paging to send RTP.
Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically
answered on the receiver’s phone in the speakerphone (hands-free) mode.
Related Topic
Setting a Paging List Key
Deleting a Paging Group
You can delete any group from the paging group list.
Procedure
1. Press the Paging List key when the phone is idle.
If the Paging List key is not set, you can also go to Menu >Features >Others >Paging List for the T33P/T33G
phone or Menu >Features >Paging List for other phones.
2. Select the desired paging group.
3. Select Option >Delete.
The phone prompts you to delete the paging group or not.
4. Select OK.
Receiving Multicast Paging
Your system administrator has set a listening paging group for you, you can automatically receive a paging call
when the phone is idle.
When there is a voice call or a paging call in progress, or when DND is activated on your phone, the phone handles
the new paging call differently according to the multicast listening settings configured by your system administrator.
Managing a Paging Call
During a paging call, you can manage it manually at any time.
Procedure
lSelect Hold to place the current paging call on hold.
The paging call is placed on hold and the receiver releases the session.
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lSelect Resume to resume the held paging call.
The multicast RTP session is re-established.
lSelect End Call (EndCall) to end the paging call.
Advanced Call Features
41
Advanced Call Features
You can perform some server-dependent tasks on the phone. Contact your system administrator to find out if your
phone supports these advanced call features.
Topics
Using Call Completion
Call Pickup
Call Park and Call Retrieve
Busy Lamp Field (BLF)
BLF List
Shared Line
Intercom
Short Message Service (SMS)
Voice Mail
Using the Hot Desking
Automatic Call Distribution (ACD)
Using Call Completion
When you call someone who is temporarily unavailable to answer the call, you can monitor the busy party and
establish a call after the busy party becomes available to receive a call.
Note: Call completion is not available on all servers. For more information, contact your system administrator.
Procedure
1. Go to Menu >Features >Call Completion.
On the T33P/T33G phones, go to Menu >Features >Others >Call Completion.
2. Select Enabled in the Call Completion field.
3. Select Save.
When you place a call and the callee is temporarily unavailable to answer the call, the phone prompts whether to
wait for the callee, select OK to activate the call completion feature.
When the callee becomes idle, the phone prompts whether to dial the number, select OK to dial the number.
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Call Pickup
You can use call pickup to answer someone else’s incoming call on your phone.
The phone supports the following two call pickup features:
lDirected Call Pickup: allows you to pick up incoming calls to another phone.
lGroup Call Pickup: allows you to pick up incoming calls to any phone within a predefined group.
Check with your system administrator to find out if this feature is available on your phone.
Topics
Picking up a Call Directly
Picking up a Group Call Directly
Picking up a Call with a Pick Up Key
Picking up a Call with a Group Pickup Key
Picking up a Call Directly
You can answer a call that rings on another phone.
Before You Begin
The target phone receives an incoming call. Your system administrator has enabled the directed call pickup and set
the directed call pickup code.
Procedure
1. Pick up the handset, press the line key or the Speakerphone key.
The DPickup appears on the phone screen.
2. Select DPickup on your phone.
3. Enter the phone number which is receiving an incoming call.
4. Select DPickup again.
The call is answered on your phone.
Tip: When the phone is idle, you can use a Directed Pickup or BLF/BLF List key to pick up a call to a specific contact dir-
ectly. BLF/BLF List key is not available on the T30P/T30 phone.
Related Topics
Picking up a Call with a Pick Up Key
Picking up a Remote Call by BLF Key
Picking up a Remote Call by BLF List Key
Picking up a Group Call Directly
When any phone within a predefined group receives an incoming call, you can pick up that call on your phone.
If there are multiple incoming calls on the group at the same time, you can only pick up the first incoming call.
Advanced Call Features
43
Before You Begin
Your system administrator has enabled the group call pickup and set the group call pickup code.
Procedure
1. Pick up the handset, press the line key or the Speakerphone key.
The GPickup appears on the phone screen.
2. SelectGPickup on your phone when any phone in the group receives an incoming call.
The call is answered on your phone.
Tip: When the phone is idle, you can use a Group Pickup key to pick up a group call directly.
Related Topic
Picking up a Call with a Group Pickup Key
Picking up a Call with a Pick Up Key
You can easily use a Pick Up key to pick up a call to a specific contact’s phone.
Before You Begin
Ask your system administrator for the directed call pickup code. If you are using the T30P/T30 phones and check
with your system administrator if the Directed Pickup key has set for your phone.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Pick Up from the Key Type field.
5. Select the desired line from the Account ID field.
6. Do one of the following:
l(Optional.) Enter the string that will display on the phone screen in the Label field.
Enter the directed call pickup code followed by the specific extension in the Value field.
lOn the T33P/T33G phones, highlight the Label or Value field. Select Directory (Dir) and select the desired
contact from the Directory list.
7. Select Save.
Tip: By default, you can long press the desired line key to set it.
When the target phone receives an incoming call, you can press the Pick Up key, and the call is answered on your
phone.
Picking up a Call with a Group Pickup Key
You can easily select a Group Pickup key to pick up a group call.
Before You Begin
Check with your system administrator if the group call pickup code is required for this key. If required, get the group
call pickup code from your system administrator. If you are using the T30P/T30 phones, check with your system
administrator if the Group Pickup key has set for your phone.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
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3. Select Key Event from the Type field.
4. Select Group Pick Up from the Key Type field.
5. Select the desired line from the Account ID field.
6. Do one of the following:
l(Optional.) Enter the string that will appear on the phone screen in the Label field.
Enter group call pickup code in the Value field.
lOn the T33P/T33G phones, highlight the Label or Value field. Select Directory (Dir) and select the desired
contact from the Directory list.
7. Select Save.
Tip: By default, you can long press the desired line key to set it.
When any phone within a predefined group of phones receives an incoming call, you can press the Group Pickup
key, and the call is answered on your phone.
Call Park and Call Retrieve
You can park a call, and then retrieve the call either from your phone or another phone. After parked, the call is
placed on hold, you can continue the conversation after retrieving it.
Note: Call park is not available on all servers. Check with your system administrator to find out if it is available on your
phone.
Topics
Parking or Retrieving a Call in the FAC Mode
Parking or Retrieving a Call in the Transfer Mode
Parking or Retrieving a Call with a Park or Retrieve Key
Parking or Retrieving a Call in the FAC Mode
You can park the call to the local extension or the desired extension through dialing the park code.
Topics
Parking a Call in the FAC Mode
Retrieving a Parked Call in the FAC Mode
Parking a Call in the FAC Mode
You can park a call in the FAC mode directly. When you park a call to the local extension or the desired extension,
the call is held in the same network on your phone.
Before You Begin
Your system administrator has set call park in the FAC mode.
Procedure
1. During a call, select Park (You may need to select More( ) > Park).
The phone will dial the call park code which is pre-configured.
2. Do one of the following:
lIf you want to park the call against the local extension, press the # key.
lIf you want to park the call against the desired extension, enter the extension (for example, 4606) where you
want to park the call and press the # key.
If the call is parked successfully, you will hear a voice prompt that the call is parked.
Tip: You can use a Park key or a BLF key to park a call to a specific contact directly. BLF key is not available on the
T30P/T30 phone.
Advanced Call Features
45
Related Topics
Parking or Retrieving a Call with a Park or Retrieve Key
Parking or Retrieving a Call by BLF Key
Retrieving a Parked Call in the FAC Mode
You can retrieve a parked call in the FAC mode from any phone within your network.
Before You Begin
Your system administrator has set call park in the FAC mode. There is a call parked on the extension.
Procedure
1. Select Retrieve (You may need to select More( ) > Retrieve) on the dialing screen.
The phone will dial the park retrieve code which is configured in advance.
2. Follow the voice prompt to retrieve:
lPress the # key on the phone where the call is parked.
lEnter the desired extension followed by # (for example, 4606#) on any phone.
Tip: When the phone is idle, you can use a Retrieve key or a BLF key to retrieve a parked call directly. BLF key is not avail-
able on the T30P/T30 phone.
Related Topics
Parking or Retrieving a Call with a Park or Retrieve Key
Parking or Retrieving a Call by BLF Key
Retrieving a Call by a BLF List Key
Parking or Retrieving a Call in the Transfer Mode
You can park the call to the shared parking lot through a blind transfer.
For some servers, the system will return a specific retrieve park number (park retrieve code) after parking suc-
cessfully.
Topics
Parking a Call in the Transfer Mode
Retrieving a Parked Call in the Transfer Mode
Parking a Call in the Transfer Mode
You can park a call in the transfer mode directly. When you park a call to the shared parking lot, the call is held on
your phone.
Before You Begin
Your system administrator has set call park in the Transfer mode.
Procedure
1. During a call, select Park (You may need to select More( ) > Park).
The call will be directly transferred to the shared parking lot.
Tip: You can use a Call Park key to park a call to a specific shared parking lot directly.
Related Topic
Parking or Retrieving a Call with a Park or Retrieve Key
Retrieving a Parked Call in the Transfer Mode
You can retrieve a parked call in the transfer mode from any phone in the same network.
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Before You Begin
Your system administrator has set call park in the Transfer mode. There is a call parked on the shared parking lot.
Procedure
1. Select Retrieve (You may need to select the More( ) > Retrieve) on the dialing screen.
The phone will retrieve the parked call from the shared parking lot.
Tip: When the phone is idle, you can use a Retrieve key to retrieve a parked call directly.
Related Topic
Parking or Retrieving a Call with a Park or Retrieve Key
Parking or Retrieving a Call with a Park or Retrieve Key
You can easily use a Park key to park a call to a specific extension (if the FAC mode is set) or shared parking lot (if
the Transfer mode is set), and quickly retrieve this parked call using a retrieve key.
Topics
State Indicator of the Park/Retrieve key
Parking a Call using a Park Key
Retrieving a Parked Call using a Retrieve Key
State Indicator of the Park/Retrieve key
On T33P/T33G phones, you can get the call park/retrieve status by viewing the icon indicator of the Park/Retrieve
key.
Icons Description Icons Description
Park successfully/Idle state. Park failed.
Ringing state. Retrieve parked call.
Parking a Call using a Park Key
You can set a line key as a Park key, and specify an extension or a shared parking lot you want to park a call to for
this key. By using the Park key, you can park a call quickly.
Before You Begin
Check with your system administrator if the FAC or Transfer mode is set on your phone, and if Account ID is neces-
sary for this key.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Call Park from the Key Type field.
5. (Optional.) Select the desired line from the Account ID field.
6. Do one of the following:
l(Optional.) Enter the string that will appear on the phone screen in the Label field.
Enter the park extension number or the shared parking lot you want to park the call to in the Value field.
lOn the T33P/T33G phones, highlight the Label or Value field. Select Directory (Dir) and select the desired
contact from the Directory list.
7. Select Save.
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LED Status Icons Description
T33P/T33G
Fast-flashing
red
The monitored line is ringing.
The monitored line is dialing.
Solid red The monitored line is busy or in a call.
Slowly-flashing
red
The monitored line places a call on hold.
A call is parked to the monitored line.
Off Monitored line fails to register or does not exist.
Audio Alert for BLF Pickup
The Audio Alert for BLF Pickup feature allows your phone to play a tone when the specified monitored line receives
an incoming call.
Setting an Alert Tone for Monitored Lines
You can set the alert ring type for the monitored lines to make it easier to recognize.
Before You Begin
Check with your system administrator to find out if the Audio Alert for BLF Pickup feature is available.
Procedure
1. Go to Menu >Settings >Basic Settings >Sound >BLF Ring Type.
On the T33P/T33G phones, go to Menu >Basic >Sound >BLF Ring Type.
2. Select the desired ring tone.
3. Select Save.
Visual Alert for BLF Pickup
Your system administrator can configure your phone to display the call information when the specified monitored
line receives an incoming call.
You can select to pick up the call to the monitored line, place a call to the monitored line, place a new call or go
back to the idle screen.
Note: If you press Cancel to go back to the idle screen, you can long press the BLF key to enter the Calls for Pickup screen
again.
Setting a BLF Key
You can set a BLF key to monitor a specific line for status changes on the phone.
Advanced Call Features
49
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select BLF from the Type field.
4. Select the desired line from the Account ID field.
5. Do one of the following:
l(Optional.) Enter the string that will appear on the phone screen in the Label field.
Enter the phone number or the extension you want to monitor in the Value field.
lOn the T33P/T33G phones, highlight the Label or Value field. Select Directory (Dir) and select the desired
contact from the Directory list.
6. (Optional.) Enter the directed call pickup code in the Extension field.
7. Select Save.
Tip: By default, you can long press the desired line key to set it.
Note: During a call, you can press the BLF key to select a transfer mode. Check with your system administrator to find out if
this feature is available on the phone.
Picking up a Remote Call by BLF Key
When the monitored users are not at their desks and someone rings their lines, you can pick up the desired call
simply by pressing the flashing BLF key.
If your system administrator sets the directed call pickup code in advance, you can use the BLF key to pick up the
call directly. If not or if you want to set a pickup code for a specific BLF line, you can set a pickup code for the BLF
key manually.
Before You Begin
You have edited the BLF key's Extension field with the directed call pickup code from your system administrator.
Procedure
1. When the monitored line receives an incoming call, you can do one of the following:
lPress the BLF key to pick up the call for the monitored line directly.
lLong press the BLF key.
The Pick Up,Send,New Call and Cancel appear on the screen.
Select Pick Up to pick up the call.
If there are multiple incoming calls on the monitored line, select the desired call to pick up.
Related Topic
Setting a BLF Key
Transferring a Call by BLF Key
When there is already an active call on the IP phones, you can transfer the active call to the monitored line by press-
ing the BLF key.
The phone transfers the active call differently depending on the Transfer Mode via Dsskey feature configured by
your system administrator.
Topics
Performing a Blind Transfer
Performing a Semi-attended/Attended Transfer
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Performing a Blind Transfer
During a call, you can transfer the call to the monitored contact in a blind-transfer way.
Before You Begin
Check with your system administrator if the Transfer Mode via Dsskey is set to Blind Transfer.
Procedure
1. During a call, press the BLF key of the monitored line which you want to transfer this call to.
Performing a Semi-attended/Attended Transfer
During a call, you can transfer the call to the monitored contact in the semi-attended/attended-transfer way.
Before You Begin
Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer.
Procedure
1. During a call, press the BLF key of the monitored line which you want to transfer this call to.
The phone will dial out the number of the monitored line.
2. Press the BLF key of the monitored line again or Transfer (Trans) to complete the transfer when the monitored
user receives ringback or after the monitored user answers the call.
Parking or Retrieving a Call by BLF Key
You can use the BLF key to park a call or retrieve a parked call directly.
Note: Check with your system administrator to find out if it is available on your phone.
Topics
Parking a Call to a Monitored Line
Retrieving a Parked Call
Parking a Call to a Monitored Line
During the call, you can use the BLF key to park the current call to a monitored line directly.
Before You Begin
Your system administrator has set call park feature in the FAC mode in advance.
Procedure
1. During a call, selectPark (You may need to select the More( ) > Park).
2. Press the desired BLF key to park the call to the monitored line.
Retrieving a Parked Call
You can use the BLF key to retrieve a call that is parked to the monitored line.
Before You Begin
Your system administrator has set call park feature in the FAC mode.
Procedure
1. Select Retrieve on the dialing screen.
2. Press the desired BLF key to retrieve a call that is parked to the monitored line.
Advanced Call Features
51
BLF List
BLF List feature enables you to monitor a list of users defined by your system administrator, and the respective key
LEDs or icons will either flash or glow depending on the status of monitored lines.
It is not available on the T30P/T30 phones. Check with your system administrator to find out if this feature is avail-
able on your phone.
Topics
State Indicator of Remote Line by BLF List Key
Audio Alert for BLF Pickup
Visual Alert for BLF Pickup
Ring Type for BLF Parked Call Monitor
Visual Alert for BLF Parked Call Monitor
Picking up a Remote Call by BLF List Key
Transferring a Call by BLF List Key
Parking a Call by a BLF List Key
Retrieving a Call by a BLF List Key
Barging in an Active Call by BLF List Key
Retrieving a Call Parked to the Monitored Line
State Indicator of Remote Line by BLF List Key
You can get the monitored line's status by viewing the LED and icon indicator of the BLF List key.
The state indicator of the BLF list key varies by phone models.
LED Status Icons Description
T33P/T33G
Solid green The monitored line is idle.
Fast-flashing
red
The monitored line is ringing.
The monitored line is dialing.
Solid red The monitored line is busy or in a call.
Slowly-flashing
red
The monitored line places a call on hold.
A call is parked to the monitored line.
Off Monitored line fails to register or does not exist.
Audio Alert for BLF Pickup
The Audio Alert for BLF Pickup feature allows your phone to play a tone when the specified monitored line receives
an incoming call.
Setting an Alert Tone for Monitored Lines
You can set the alert ring type for the monitored lines to make it easier to recognize.
Before You Begin
Check with your system administrator to find out if the Audio Alert for BLF Pickup feature is available.
Procedure
1. Go to Menu >Settings >Basic Settings >Sound >BLF Ring Type.
On the T33P/T33G phones, go to Menu >Basic >Sound >BLF Ring Type.
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2. Select the desired ring tone.
3. Select Save.
Visual Alert for BLF Pickup
Your system administrator can configure your phone to display the call information when the specified monitored
line receives an incoming call.
You can select to pick up the call to the monitored line, place a call to the monitored line, place a new call or go
back to the idle screen.
Note: If you press Cancel to go back to the idle screen, you can long press the BLF List key to enter the Calls for Pickup
screen again.
Ring Type for BLF Parked Call Monitor
The Audio Alert for BLF Parked Call Monitor feature allows your phone to play a tone when a call is parked against
the monitored user’s phone number.
Topic
Setting an Alert Tone for the BLF Parked Call Monitor
Setting an Alert Tone for the BLF Parked Call Monitor
You can set the alert ring type when there is a call parked to the monitored lines.
Before You Begin
Check with your system administrator to find out if the Audio Alert for BLF Parked Call Monitor feature is available.
Procedure
1. Go to Menu >Settings >Basic Settings >Sound >Ring Type for BLF Parked Call Monitor.
On the T33P/T33G phones, go to Menu >Basic >Sound >Ring Type for BLF Parked Call Monitor.
2. Select the desired ring tone.
3. Select Save.
Visual Alert for BLF Parked Call Monitor
Your system administrator can configure your phone to display the call information when the specified monitored
line receives an incoming call.
You can select to retrieve the call parked to the monitored line, place a call to the monitored line, place a new call or
go back to the idle screen.
Advanced Call Features
53
Picking up a Remote Call by BLF List Key
When the monitor user is not at his/her desk and someone rings his/her line, you can pick up the call simply by
pressing the flashing BLF List key. You can also check the caller ID first, and then pick up the incoming call.
Before You Begin
Check with your system administrator to find out if this feature is available on your phone.
Procedure
1. Do one of the following:
lPress the BLF List key to pick up the call for the monitored line directly.
lLong press the BLF List key.
The Pick Up,Send,New Call and Cancel appear on the screen.
Select Pick Up to pick up the call.
If there are multiple incoming calls on the monitored line, select the desired call to pick up.
Transferring a Call by BLF List Key
When there is already an active call on the IP phones, you can transfer the active call to the monitored user by
pressing the BLF List key.
The phone transfers (Blind Transfer or Attended Transfer) the active call differently depending on the Transfer Mode
via Dsskey feature configured by your system administrator.
Note: During a call, you can press the BLF List key to select a transfer mode. Check with your system administrator to find
out if this feature is available on the phone.
Topics
Performing a Blind Transfer
Performing a Semi-attended/Attended Transfer
Performing a Blind Transfer
During a call, you can use the BLF List key to perform a blind transfer to the monitored line.
Before You Begin
Check with your system administrator to make sure that the Transfer Mode via Dsskey is set to Blind Transfer.
Procedure
1. During a call, press the BLF List key of the monitored line which you want to transfer this call to.
Performing a Semi-attended/Attended Transfer
During a call, you can use the BLF List key to perform a semi-attended/attended transfer to the monitored line.
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Before You Begin
Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer.
Procedure
1. During a call, press the BLF List key of the monitored line which you want to transfer this call to.
The phone will dial out the number of the monitored line.
2. Press the BLF List key of the monitored user again or Transfer (Trans) to complete the transfer when the mon-
itored user receives ringback or after the monitored user answers the call.
Parking a Call by a BLF List Key
You can use the BLF List key to park a call to the monitored user who is idle.
Before You Begin
Check with your system administrator to find out if this feature is available on your phone.
Procedure
1. During a call, press the desired BLF List key.
Retrieving a Call by a BLF List Key
You can use the BLF List key to retrieve a call that is parked to the monitored line.
Before You Begin
Check with your system administrator to find out if this feature is available on your phone.
Procedure
1. Do one of the following:
lPress the desired BLF List key to retrieve a call that is parked to the monitored line.
lLong press the BLF List key.
The Retrieve,Send,New Call and Cancel appear on the screen.
Select Retrieve to retrieve the call.
Barging in an Active Call by BLF List Key
You can use the BLF List key to barge in a conversation and set up a conference call.
Before You Begin
Check with your system administrator to find out if this feature is available on your phone.
Procedure
1. Do one of the following:
lPress the BLF List key.
lLong press the BLF List key.
The Barge In,Send,New Call and Cancel appear on the screen.
Select Barge In.
The phone dials out the barge-in code followed by the monitored line, and then you can join the call. Each of
the three parties can hear the other two parties.
Retrieving a Call Parked to the Monitored Line
When a call is parked to the monitored line, you can retrieve the parked call on the phone.
Before You Begin
Advanced Call Features
55
Check with your system administrator to find out if Visual Alert for BLF Parked Call Monitor is enabled on your
phone.
Procedure
1. Select Retrieve.
Shared Line
Yealink phone supports using Shared Call Appearance (SCA) or Bridged Line Appearance (BLA) to share a line.
So that this line can be registered on more than one phone at the same time.
Your system administrator can set your phone to use the shared line.
Topics
State Indicator of Shared Line
Placing Calls on a Shared Line
Answering Calls on a Shared Line
Placing a Call on Public Hold
Placing a Call on Private Hold
Retrieving a Held Call on a Shared Line
Barging in an Active Call on a Shared Line
Pulling a Shared Call on a Shared Line
State Indicator of Shared Line
You can get the shared line's status by viewing the LED and icon indicator of the shared line key.
The following table shows all kinds of LED and icon indicator associated with the shared line and the cor-
responding descriptions:
Line Key LED
Icons
Description
T33P/T33G
Off The shared line is idle.
Solid green (Monitoring SCA
Phone)
The shared line is seized.
Fast-flashing green The shared line receives an incoming call.
Solid green The shared line is dialing.
Solid green The shared line is busy or is in a call.
Slowly-flashing green (local
phone)
Slowly-flashing red (other
phones)
The call on the shared line is placed on public hold.
Slowly-flashing green (local
phone)
Solid red (other phones)
(Local SCA Phone)
(Other Phone)
The call on the shared line is placed on private hold.
Solid green The call on the shared line is barged in by the other shared
line user.
Slowly-flashing green In a multi-party call, place the call on hold locally.
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Placing Calls on a Shared Line
You can place one or multiple calls on a shared line.
The phone places a call on the first shared line key automatically. You can select the desired shared line key first
and place a call using this key.
Related Topic
Placing Calls
Answering Calls on a Shared Line
You can answer one or more calls on the shared line.
When an incoming call arrives on the shared line, all the registered phones will ring simultaneously, and the call
can be answered on any one of the phones. Incoming calls will be distributed evenly among the available shared
line keys.
Note: If the number of incoming calls is greater than the configured line keys, the line keys will be used by sequence cir-
culation. Contact your system administrator for more information.
Related Topic
Answering Calls
Placing a Call on Public Hold
You can place a call on public hold that any shared line phone can retrieve the held call.
Procedure
1. During a call, select Hold.
The call is held on your phone, and all of the phones registered with a shared line show the call is in a held
state on the shared line key.
Placing a Call on Private Hold
In the SCA scenario, you can place a call on private hold that only you can retrieve the held call.
The PriHold soft key can be preset by your system administrator, you can also set a line key as the private hold key
manually if the PriHold soft key is not available on your phone. You need to configure a private hold key before you
place the call on private hold. Private Hold key is not available on the T30P/T30 phone.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Private Hold from the Key Type field.
5. (Optional.) Enter the string that will display on the phone screen in the Label field.
6. Select Save.
Tip: By default, you can long press the desired line key to set it.
During an SCA call, press PriHold or Private Hold key on the phone (You may need to press the More (( )
soft key to see the PriHold soft key). Then the call is held on your phone, and the other phones registered with a
shared line show the call is in the busy state on the shared line key. Other users on the shared line cannot resume
your held call.
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57
Retrieving a Held Call on a Shared Line
If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key shows a
call that is in a held state, you can resume the held call remotely from other user's phone.
Before You Begin
There is at least one call placed on public hold on the shared line.
Procedure
1. Do one of the following:
lPress the line key.
lIn the SCA scenario, long press the shared line key.
The Cancel,Call Pull,New Call (NewCall) and Retrieve appear on the screen.
Select Retrieve to retrieve the call.
Barging in an Active Call on a Shared Line
In the SCA scenario, you can barge into an active call on the shared line. After you barge into a call, the call turns
into a three-party conference.
Note: Only one user can barge into an active call on the shared line at a time.
It is not available on the T30P/T30 phones.
Before You Begin
There is at least one active call on the shared line.
Procedure
1. Long press the desired line key, and then select an active call.
The Cancel,Call Pull (CallPull), New Call (NewCall) and Barge In (BargeIn) appear on the phone screen.
2. Select Barge In (BargeIn) to interrupt the active call.
Pulling a Shared Call on a Shared Line
In SCA scenario, both you and other users can pull an existing call from another shared phone that is an active or
hold state.
It is not available on the T30P/T30 phone. Check with your system administrator to find out if this feature is available
for your phone.
Before You Begin
There is an active or held call on the shared line.
Procedure
1. Long press the line key, and then select a call.
2. Select Call Pull (CallPull) to pull the call.
Intercom
Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
Intercom enables you to place an intercom call that is answered automatically on the contact's phone as long as the
contact is not in an active call.
Note: Intercom is not available on all servers. Contact your system administrator for more information.
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Topics
State Indicator of the Intercom key
Placing an Intercom Call
Picking up an Incoming Call of the Target Extension
Answering an Intercom Call
State Indicator of the Intercom key
On T33P/T33G phones, you can get the intercom status by viewing the icon indicator of the Intercom key.
Icons Description Icons Description
Target extension is available. Target extension is ringing.
Callout
Target extension is dialing.
Talking
Target extension is busy or is in a
call.
Target extension fails to register.
Placing an Intercom Call
You can place an intercom call to quickly relay a message to a contact.
The target phone plays a warning tone and automatically answers the call in speakerphone (hands-free) mode by
default. When the target phone has an active call, the intercom call is answered automatically after the active call
ends.
You can also press the BLF/BLF List key to initiate an outgoing intercom call to the monitored user. Check with your
system administrator to find out if it is available on your phone.
Before You Begin
If you are using the T30P/T30 phones, check with your system administrator if the Intercom key has set for your
phone.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select Intercom from the Type field.
4. Select the desired line from the Account ID field.
5. Do one of the following:
l(Optional.) Enter the string that will appear on the phone screen in the Label field.
Enter the target extension number in the Value field.
lOn the T33P/T33G phones, highlight the Label or Value field. Select Directory (Dir) and select the desired
contact from the Directory list.
6. Select Save.
7. Press the Intercom key to place an intercom call.
Tip: By default, you can long press the desired line key to set it.
Related Topic
Setting a BLF Key
Picking up an Incoming Call of the Target Extension
You can pick up the target extension's incoming call by pressing the Intercom key.
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59
Before picking up an incoming call, make sure that the directed call pickup code has been configured either for an
Intercom key or for Call Pickup feature in advance.
Check with your system administrator to find out if this feature is available on your phone.
Note: If the directed call pickup code is not set, the phone will place a call to the target extension instead of picking up an
incoming call of the target extension when you press the Intercom key.
Before You Begin
Get the directed call pickup code from your system administrator.
Procedure
1. Long press the Intercom key.
2. Enter the directed call pickup code in the Extension field.
3. Select Save.
When the target extension receives an incoming call, the Intercom key LED of the target extension will flash green.
Press the Intercom key to pick up the incoming call directly.
Answering an Intercom Call
By default, when there is an incoming intercom call, the phone plays a warning tone and automatically answer the
incoming call.
During the intercom call, you can switch among the Speakerphone (hands-free), Handset and headset modes. If
your phone is set to answer intercom calls with your microphone muted, you need to press the Mute key to unmute
your microphone before responding to the call.
You can configure the following behaviors when receiving an intercom call.
Intercom Allow
Intercom Allow feature allows the phone to automatically answer an incoming intercom call. If you disable this fea-
ture, the phone will handle an incoming intercom call like a normal incoming call.
Note: Your system administrator can set a period of delay time before the phone automatically answers intercom calls.
Intercom Mute
Intercom Mute feature allows the phone to mute the microphone when incoming intercom calls are answered auto-
matically.
Intercom Tone
Intercom Tone feature allows the phone to play a warning tone before answering an intercom call automatically.
Intercom Barge
Intercom Barge allows the phone to automatically answer an incoming intercom call while an active call is in pro-
gress. The active call will be placed on hold. If you disable this feature, the phone will handle an incoming intercom
call like a normal incoming call while there is already an active call on the phone.
Note: To enable the phone to receive a new incoming call when it already has an active call, make sure that the call waiting
feature is enabled on the phone in advance.
Procedure
1. Go to Menu >Features >Intercom.
2. Make the desired changes.
3. Select Save.
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Related Topics
Switching Among the Handset, Speakerphone and Headset Modes
Muting/Unmuting Audio
Answering a Call When in a Call
Short Message Service (SMS)
Text messages can be stored in your phone’s Inbox, Sentbox, Outbox or Draftbox, and each box stores up to 100
text messages.
If there are more than 100 text messages in any one of the boxes, the phone will directly delete the oldest text mes-
sage in the box.
Note: SMS is not available on all servers. Contact your system administrator for more information.
Topics
Reading a Text Message
Sending a Text Message
Replying to a Text Message
Deleting a Text Message
Reading a Text Message
You can read your text messages on the phone, to obtain text information sent by a contact.
Procedure
1. Go to Menu >Message >Text Message >Inbox.
2. Highlight the desired message and select View.
Tip: If the phone prompts you there is a new text message, you can select the View soft key to read the new messages dir-
ectly. But your system administrator can disable the prompt box for the new message(s)
Sending a Text Message
The phones can send text messages.
Procedure
1. Go to Menu >Message >Text Message >New Message.
2. Compose the new text message.
3. Select the desired account from the From field.
4. Do one of the following:
lEnter the number you want to send the message to in the To field.
lOn the T33P/T33G phones, highlight the To field. Select Directory (Dir) and select the desired contact from
the Directory list.
5. Send the message.
Replying to a Text Message
You can reply to a message after reading a text message.
Procedure
1. Go to Menu >Message >Text Message >Inbox.
2. Highlight the desired message and select Reply.
3. Compose the new text message.
4. Select Send.
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Deleting a Text Message
You can delete messages from your phone after reading.
Procedure
1. Go to Menu >Message >Text Message >Inbox (Sentbox,Outbox or Draftbox).
2. Highlight the desired message.
3. Select Option >Delete.
The phone prompts you to delete the message or not.
4. Select OK.
You can also delete all text messages by selecting the Delete All.
Voice Mail
Voice Mail feature allows you to leave voice mails for someone or listen to your voice mail messages on your IP
phones.
This feature is set up on the server-side and not all servers support this feature.
Topics
Setting the Voice Mail Code
Leaving Voice Mails
Listening to Voice Mails
Setting the Voice Mail Code
If you want to connect your phone to the message center, you need to set the voice mail code on your phone.
Before You Begin
Get the voice mail code from your system administrator.
Procedure
1. Go to Menu >Message >Voice Mail >Set Voice Mail Code.
You can also press the MESSAGE key when the voice mail code is not configured.
2. Enter the voice mail code (for example, *4) in the desired account field.
3. Select Save.
Leaving Voice Mails
You can leave a voice mail to someone who is busy or inconvenient to answer the call.
Procedure
1. Follow the voice prompts to leave a voice mail.
2. Hang up to complete the voice mail.
Listening to Voice Mails
You can listen to your voice mails on the phone, to obtain voice information sent by a contact.
Before You Begin
You need to set the voice mail code in advance.
Procedure
1. Go to Menu >Message >Voice Mail >View Voice Mail.
The phone screen displays the amount of new and old voice mails.
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2. Highlight an account, and then select Connect.
3. Follow the voice prompt to listen to your voice mails.
Tip: When the phone prompts that the phone receives a new voice mail, you can press the MESSAGE key or Connect soft
key to dial out the voice mail access code directly.
Related Topic
Setting the Voice Mail Code
Using the Hot Desking
You can use hot desking to log out from the current account and then log in to a new account. So many users can
share one phone resource at different times.
Note: Hot desking is not available on all servers. Contact your system administrator for more information.
Before You Begin
Your system administrator has set a Hot Desking key for you to use this feature. Get the login account information
from your system administrator.
Procedure
1. Press the Hot Desking key when the phone is idle.
The phone prompts you to clear the account configuration or not.
2. Select OK.
Registration configurations of all accounts on the phone will be cleared immediately.
The login wizard will be displayed.
3. Enter the login information.
4. Select Save.
Automatic Call Distribution (ACD)
ACD is often used in offices for customer service, such as call center.
The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific per-
son but who require assistance from any of multiple persons at the earliest opportunity. ACD on all IP phones
allows the ACD system to distribute large volumes of incoming calls to the registered ACD users.
ACD is not available by default. Check with your system administrator to find out if this feature is available on your
phone.
Topics
State Indicator of ACD User
Logging into the ACD System
Changing the ACD Status
State Indicator of ACD User
You can get the ACD user's status by viewing the line key LED and icon indicator of the ACD key.
The state indicator of the ACD key varies by phone models.
Line key LED Status Icons Description
T31P/T31G/T31 T33P/T33G
Off Log out
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63
Line key LED Status Icons Description
T31P/T31G/T31 T33P/T33G
Solid green Available/Log in
Solid red Wrap up
Fast-flashing green × Unavailable
Logging into the ACD System
After logging into your ACD account, you are ready to receive calls from the ACD system.
Before You Begin
Your system administrator has set an ACD key for you to log into the ACD system. Get your ACD account inform-
ation from your system administrator.
Procedure
1. Press the ACD key when the phone is idle.
2. Enter your ACD account information.
3. Select Login.
Changing the ACD Status
You can press the ACD key to change your current ACD user status.
Procedure
1. Select Available (Avail)/Unavailable (Unavail).
ACD user status synchronizes on both the phone and ACD system.
2. To log out of the ACD system, select Logout.
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Directory
The phone provides several types of phone directories, which can be customized by your system administrator.
Topics
Local Directory
Favorites
Blocklist
Google Contacts
Remote Phone Book
Local Directory
You can store up to 1000 contacts and 48 groups in your local directory, you can search, add, edit and delete a con-
tact.
Note: You can back up the Local Directory to the provisioning server. For more information, contact your system admin-
istrator.
Topics
Managing the Local Directory Groups
Managing the Local Directory Contacts
Moving a Local Directory Contact to Blocklist
Searching for Contacts
Managing the Local Directory Groups
You can manage the Local Directory groups when the phone is idle.
Topics
Adding Contact Groups
Editing Contact Groups
Deleting Contact Groups
Adding Contact Groups
To organize your contacts and make them easier to find, you can add additional groups in the Local Directory.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select Add Group (Add Gro).
3. Enter the desired group name.
4. Select Save.
Editing Contact Groups
You can change or add the group's information.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Highlight the desired group.
3. Select Option >Detail.
4. Edit the group information.
5. Select Save.
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Deleting Contact Groups
When you delete a contact group, the contacts in the group will not be deleted. You can view the contacts in All
Contacts list.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Highlight the desired group.
3. Select Option >Delete.
The phone prompts you to delete the group or not.
4. Select OK.
Managing the Local Directory Contacts
You can manage the Local Directory contacts when the phone is idle.
Topics
Adding Contacts
Viewing Contacts
Editing Contacts
Deleting a Contact
Deleting All Contacts
Adding Contacts
When you add a contact to your Local Directory, you can choose how much information you want to enter for your
contact. You are required to enter a contact name at least for each new contact.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
3. Select Add.
4. Enter your contact's information.
5. Select the desired account from the Account field.
6. On the T33P/T33G phones, select the desired photo from the Photo field.
Viewing Contacts
You can view the local contacts from the Local Directory on your phone.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
The contact names are displayed in alphabetical order.
Editing Contacts
You can update your contacts' information.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option >Detail.
4. Edit the contact information.
5. Select Save.
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66
Deleting a Contact
You can delete any contact from the Local Directory.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option >Delete.
The phone prompts you to delete the contact or not.
4. Select OK.
Note: If the contact added to the Favorites directory is deleted in the Local Directory, it will be automatically deleted from the
Favorites directory.
Deleting All Contacts
You can delete all contacts from the Local Directory.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
3. Select Option >Delete All.
The phone prompts you to delete all contacts or not.
4. Select OK.
Note: If the contact added to the Favorites directory is deleted in the Local Directory, it will be automatically deleted from the
Favorites directory.
Moving a Local Directory Contact to Blocklist
You can move a contact in the Local Directory to blocklist. Incoming calls from this contact will be rejected auto-
matically.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option >Add to Blocklist.
The phone prompts you to move to the blocklist or not.
4. Select OK.
Searching for Contacts
In the Local Directory, you can enter search criteria to find your desired contact quickly.
Procedure
1. Select Directory or go to Menu >Directory >Local Directory.
2. Select Search.
3. Enter your search criteria in the search field.
Favorites
Favorites are the contacts in your Local Directory that you call most often.
If your system administrator has enabled this feature for you, you can add contacts as favorites, view favorites on
the idle screen, reorder favorites, and delete favorites.
Topics
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Adding Favorites
Viewing Favorites
Reordering Favorites
Deleting Favorites
Adding Favorites
After adding a contact as a favorite, your phone will automatically assign a Speed Dial key for it. You can quickly
dial a contact using the Speed Dial key on the idle screen.
On all IP phones except the black-and-white screen phones, a star is displayed in the Local Directory for a contact
saved as the favorite.
Topics
Adding an Existing Contact to Your Favorites
Adding a New Contact to Your Favorites
Adding an Existing Contact to Your Favorites
You can add an existing contact as a favorite from the Local Directory.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact and select Option.
4. Select Copy to Favorites.
The phone prompts you to automatically accept the next available index number or manually enter your own.
5. Select OK to automatically accept an index number or select Edit to enter an index number (1-999999999).
Adding a New Contact to Your Favorites
You can add a new contact as a favorite by designating an index number.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
3. Select Add.
4. Enter the contact information.
5. Enter the desired index number (1-999999999) in the Favorite Index field.
6. Select Save.
Tip: To quickly add a favorite, long press the desired line key to enter the Add Contact screen. Check with your system admin-
istrator to find out if this feature is available on your phone.
Viewing Favorites
You can view a list of favorites in the Favorites directory.
Procedure
1. Go to Menu >Directory >Favorites.
Reordering Favorites
You can reorder favorites to change the display order in the Favorite.
Procedure
1. Go to Menu >Directory >Favorites.
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68
2. Highlight the desired contact, and select Option >Detail.
3. Enter a new index number in the Favorites Index field.
4. Select Save.
Deleting Favorites
You can delete favorites to make room for new favorites.
Procedure
1. Go to Menu >Directory >Favorites.
2. Highlight the desired contact, and then select Option >Detail.
3. Delete the favorite index number in the Favorites Index field.
4. Select Save.
The contact is removed from Favorites directory, while it still remains in your Local Directory.
Tip: You can also delete a favorite by selecting Option >Remove from Favorites.
Blocklist
Incoming calls from the Blocklist are rejected automatically. You can store up to 30 contacts in the blocklist to block
unwanted callers.
Topics
Adding a Blocklist Contact
Viewing Blocklist Contacts
Editing a Blocklist Contact
Deleting a Blocklist Contact
Moving a Blocklist Contact to the Local Directory
Adding a Blocklist Contact
You can add a blocklist contact on the phone to prevent someone from calling you.
Procedure
1. Go to Menu >Directory >Blocklist.
2. Select Add.
3. Enter the blocklist contact’s information.
4. Select Save.
Viewing Blocklist Contacts
You can view the blocklist contacts from the Blocklist on your phone.
Procedure
1. Go to Menu >Directory >Blocklist.
Editing a Blocklist Contact
You can update your blocklist contacts' information.
Procedure
1. Go to Menu >Directory >Blocklist.
2. Highlight the desired blocklist contact, and select Option >Detail.
3. Edit the blocklist contact information.
4. Select Save.
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Deleting Blocklist Contacts
You can delete one or all blocklist contacts. If a contact is removed from the blocklist, you can answer the call from
the contact normally.
Topics
Deleting a Blocklist Contact
Deleting All Blocklist Contacts
Deleting a Blocklist Contact
If you want to answer a call from a specific contact, you need to remove it from the Blocklist.
Procedure
1. Go to Menu >Directory >Blocklist.
2. Select the desired blocklist contact.
3. Select Option >Delete.
The phone prompts you to delete the contact or not.
4. Select OK.
Deleting All Blocklist Contacts
You can delete all contacts from the Blocklist when you are ready to answer calls from them again.
Procedure
1. Go to Menu >Directory >Blocklist.
2. Select Option >Delete All.
The phone prompts you to delete all contacts or not.
3. Select OK.
Moving a Blocklist Contact to the Local Directory
You can move a blocklist contact to a Local Directory. Incoming calls from this contact will not be rejected auto-
matically.
Procedure
1. Go to Menu >Directory >Blocklist.
2. Highlight the desired contact, and then select Option.
3. Select Add to Contacts.
The phone prompts you to move to contact or not.
4. Select OK.
Google Contacts
If the Google Contacts feature has been enabled by your system administrator, you can access the Google
Contacts, which lists contacts and groups within your Google account.
Topics
Viewing Google Contacts
Updating Google Contacts
Searching for Google Contacts
Viewing Google Contacts
You can view Google contacts on your phone.
Procedure
Directory
70
1. Go to Menu >Directory >Google Contact.
Updating Google Contacts
The Google contacts may be updated on the Google Contact Server, you can update Google contacts on your
phone to get the newest Google contacts.
Procedure
1. Go to Menu >Directory >Google Contact.
2. Select Update.
Searching for Google Contacts
You can enter search criteria to find your desired Google contacts quickly.
Procedure
1. Go to Menu >Directory >Google Contact.
2. Enter the search criteria.
The contacts whose name or phone number matches the search criteria will be displayed in the result list.
Remote Phone Book
If the Remote Phone Book feature has been enabled by your system administrator, you can access your corporate
directory directly from your phone.
Topics
Searching for Remote Phone Book Contacts
Viewing Remote Phone Book Contacts
Saving a Remote Phone Book Contact to the Local Directory
Saving a Remote Phone Book Contact to the Blocklist
Searching for Remote Phone Book Contacts
In the Remote Phone Book, you can enter search criteria to find your desired contact quickly.
Note: You can only search the contact name or contact numbers, search criteria do not include extra information on the con-
tact.
Procedure
1. Go to Menu >Directory >Remote Phone Book.
2. Select the desired remote phone book.
3. Select Search.
4. Enter your search criteria in the search field.
Viewing Remote Phone Book Contacts
You can view the contact list of the remote phone book on your phone.
Procedure
1. Go to Menu >Directory >Remote Phone Book.
Saving a Remote Phone Book Contact to the Local Directory
You can save any remote phone book contact to the Local Directory, to conveniently call this contact when you can-
not access the remote phone book.
Procedure
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1. Go to Menu >Directory >Remote Phone Book.
2. Select the desired remote phone book.
3. Highlight the desired contact, and then select Option >Add to Contacts.
4. Edit the corresponding fields.
5. Select Save.
Saving a Remote Phone Book Contact to the Blocklist
You can save any remote phone book contact to the Blocklist on the phone, to prevent this contact from calling you.
Procedure
1. Go to Menu >Directory >Remote Phone Book.
2. Select the desired remote phone book.
3. Highlight the desired contact and select Option >Add to Blocklist.
4. Edit the contact information.
5. Select Save.
Call History
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Call History
The call history list includes Missed Calls, Placed Calls, Received Calls and Forwarded Calls, and each list holds
100 entries.
Topics
Call History Icons
Viewing History Records
Saving a History Record to Local Directory
Saving a History Record to Blocklist
Deleting History Records
Disabling History Record
Call History Icons
Each icon in the Call History indicates the corresponding call history status.
For T33P/T33G phones:
Icons Description Icons Description
Received Call Missed Call
Placed Call Forwarded Call
For T31P/T31G/T31/T30P/T30 phones:
Icons Description Icons Description
Received Call Missed Call
Placed Call Forwarded Call
Viewing History Records
The history record saves the call information such as the caller's name and number, local line and call duration.
Procedure
1. Press History or go to Menu >History.
2. Select the desired list.
3. Select the desired entry.
4. Select Option >Detail.
Saving a History Record to Local Directory
To identify someone's call the next time, you can save a history record to the Local Directory.
Procedure
1. Select History or go to Menu > History.
2. Highlight the desired entry, and select Option >Add to Contacts.
3. Edit the contact information.
4. Select Save.
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Saving a History Record to Blocklist
You can prevent someone from calling you again by saving a history record to Blocklist.
Procedure
1. Select History or go to Menu >History.
2. Select the desired list.
3. Highlight the desired entry, and select Option >Add to Blocklist.
4. Edit the contact information.
5. Select Save.
Deleting History Records
You can delete one or all call records from the call history list.
Topics
Deleting a Call Record
Deleting All Call Records
Deleting a Call Record
You can delete any call record from the call history list.
Procedure
1. Press History or go to Menu >History.
2. Select the desired list.
3. Highlight the desired entry, and select Delete.
Deleting All Call Records
You can delete all call records from the call history list.
Procedure
1. Press History or go to Menu >History.
2. Select the desired list.
3. Select Option >Delete All.
The phone prompts you to delete all the records or not.
4. Select OK.
Disabling History Record
If you disable history record, you cannot save any call log on the phone.
Procedure
1. Go to Menu >Features >History Settings.
On the T33P/T33G phones, go to Menu >Features >Others >General.
2. Select Disabled from the History Record field.
3. Select Save.
Customizing Your Phone
74
Customizing Your Phone
You can make your phone more personalized by customizing various settings.
Topics
Changing the Administrator Password
Wallpaper
Screen Saver
Changing the Backlight and Time
Adjusting the Screen Contrast
Changing the Language
Time & Date
Setting a Key as Send
Customizing the Soft Keys
Phone Lock
Extending the Line Key Labels
Locking the Line Key
Changing the Administrator Password
By default, you require an administrator password to access the Advanced/Advanced Settings menu. The default
password is “admin”. For security reasons, you should change the default password as soon as possible.
Note: If you do not change the default password, the phone displays a warning icon in the status bar.
Procedure
1. Go to Menu >Settings >Advanced Settings >Change Password.
On the T33P/T33G phones, go to Menu >Advanced >Change Password.
2. Enter your old and new password information.
3. Select Save.
Related Topic
Warnings
Wallpaper
You can change the background picture that is displayed on your phone.
The phone comes with a default background picture, you can change it to another built-in picture. You can also use
a custom picture uploaded by your system administrator as the wallpaper.
Only T33P/T33G phones support wallpaper.
Topics
Changing Wallpaper on Idle Screen
Changing Wallpaper on Idle Screen
You can set one of your pictures as the background image on your phone's idle screen.
Procedure
1. Go to Menu >Basic >Display >Wallpaper.
2. Select the desired image.
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3. Select Save.
Screen Saver
The screen saver starts automatically when your phone has been idle for the preset waiting time. You can stop the
screen saver by pressing any key.
Topics
Changing the Waiting Time for Screen Saver
Disabling Time & Date and Status Icons Display
Setting the Screen Saver Type
Changing the Waiting Time for Screen Saver
You can set the waiting time after no activity before displaying the screen saver.
Procedure
1. Go to Menu >Settings >Basic Settings >Display >Screensaver.
On the T33P/T33G phones, go to Menu >Basic >Display >Screensaver.
2. Select the desired waiting time from the Wait Time field.
3. Select Save.
Disabling Time & Date and Status Icons Display
For the T33P/T33G phones, you can disable your phone to display time, date and status icons on the screen saver.
The Time & Date and status icons display on the screen saver, as shown below:
Note: You cannot configure Time & Date and status icons display if your system administrator has set your phone to display
custom information on the screen saver.
Procedure
1. Go to Menu >Basic >Display >Screensaver.
2. Select Disabled from the Display Clock field.
3. Select Save.
Setting the Screen Saver Type
The screen saver can start with different types and you can set it manually.
you can choose one of the following screen saver types:
lSystem
lCustom
lServer XML (shows custom information on the screen saver)
Customizing Your Phone
76
The phones can only display custom information that is preset by your system administrator as the screen saver.
Before You Begin
If you want to set a custom picture as the screen saver, make sure that the custom picture has been uploaded by
your system administrator.
If you want to show custom information on the screen saver, make sure that the custom information has set by your
system administrator.
Procedure
1. Go to Menu >Basic >Display >Screensaver.
2. Select the desired screen saver type from the Screensaver Type field.
lIf you select System.
The phone automatically sets the built-in picture as the screen saver.
lIf you select Custom.
The phone automatically set the custom pictures as the screen saver, and display these pictures alternately.
lIf you select Server XML.
The phone automatically displays the custom information (for example, notifications or company logo) on the
screen saver.
3. Select Save.
Changing the Backlight and Time
You can change the brightness of the phone screen during phone activity and inactivity. The brightness auto-
matically changes after the phone has been idle for a specified time. It is not available for the T30P/T30 phone.
You can change the screen backlight and time in the following settings:
Active Level: The brightness level of the phone screen when the phone is active. Digits 1 to 10 represent different
brightness levels. 10 is the brightest level.
Inactive Level: The brightness of the phone screen when the phone is inactive. You can select a low brightness or
turn off the backlight. It is only available for the T33P/T33G phones.
Backlight Time: The delay time to change the brightness of the phone screen when the phone is inactive. Backlight
time includes the following settings:
lAlways On: Backlight is on permanently.
lAlways Off: Backlight is off permanently. It is not available for the T33P/T33G phone.
l30min,1h,2h, 4h,6h,8h or 12h: Backlight is changed when the phone is inactive after the designated time.
Procedure
1. Go to Menu >Settings >Basic Settings >Display >Backlight.
On the T33P/T33G phones, go to Menu >Basic >Display >Backlight.
2. Select the desired level from the Active Level field.
3. On the T33P/T33G phones, select the desired level from the Inactive Level field.
4. Select the desired time from the Backlight Time field.
5. Select Save.
Adjusting the Screen Contrast
You can adjust the screen contrast of the phone to make it easier to read.
The intensity of screen contrast ranges from 1 to 10 and the highest intensity is 10. It is not available on the
T33P/T33G phones.
Yealink T3 Series IP Phones User Guide
77
Procedure
1. Go to Menu >Settings >Basic Settings >Display >Contrast.
2. Select the desired value from the Contrast field.
3. Select Save.
Changing the Language
Your phone supports several languages that you can choose to use on the phone.
Contact your system administrator to find out exactly which languages are supported on your phone.
Procedure
1. Go to Menu >Settings >Basic Settings >Language.
On the T33P/T33G phones, go to Menu >Basic >Language.
2. Select the desired language.
3. Select Save.
The phone language is changed to the selected one.
Time & Date
You can set the time and date manually. The time and date formats are also variable.
Topics
Setting the Time and Date Manually
Changing the Time and Date Format
Setting the Time and Date Manually
If your phone cannot obtain the time and date automatically, you can set it manually.
Procedure
1. Go to Menu >Settings >Basic Settings >Time & Date >Manual Settings.
On the T33P/T33G phones, go to Menu >Basic >Time & Date >General >Manual Settings.
2. Edit the date and time.
3. Select Save.
The time and date set on the phone will be changed accordingly.
Note: After the phone reboots, it will be forcibly switched to obtain the time and date from the NTP server.
Changing the Time and Date Format
You can set the phone to display the time in 12-hour format or 24-hour format. You can also change the date format,
including the options to display the day (D), month (M), and year (Y).
Note: Your system administrator can customize the date format.
Procedure
1. Go to Menu >Settings >Basic Settings >Time & Date >Time & Date Format.
On the T33P/T33G phones, go to Menu >Basic >Time & Date >Time & Date Format.
2. Select the desired time format or date format.
3. Select Save.
Customizing Your Phone
78
Setting a Key as Send
The pound key (#) is used as the send key by default. To type a phone number followed by the pound key (#), you
can set the send key to the star key (*).
You can also disable #” and ”*" to be used as the send key.
Procedure
1. Go to Menu >Features >Key As Send.
On the T33P/T33G phones, go to Menu >Features >Others >General.
2. Select the desired value from the Key As Send field.
3. Select Save.
Customizing the Soft Keys
You can customize the function of the soft keys displayed on the bottom of the idle screen for all IP phones except
the T33P/T33G phones.
The soft keys are typically used to access frequently used functions, and to create menu shortcuts to access fre-
quently used phone settings. The soft keys perform the same functions as the hard keys.
Caution: We recommend that you keep a Menu soft key, otherwise you cannot access the phone settings.
Procedure
1. Go to Menu >Settings >Advanced Settings (default password: admin) > Softkey Label.
2. Select the desired soft key.
3. Select the desired key type from the Type field.
4. (Optional.) Select the desired line from the Account ID field.
5. (Optional.) Enter the string that will appear on the phone screen in the Label field.
6. (Optional.) Enter the corresponding value in the Value field.
7. Select Save.
Phone Lock
Phone lock helps you protect your phone from unauthorized use.
Topics
Setting the Phone Lock
Locking Your Phone Manually
Unlocking Your Phone
Changing Your Phone Unlock PIN
Setting the Phone Lock
You can manually lock the phone or wait a specified time to automatically lock the phone.
What unauthorized users can do depends on the settings of the phone lock type.
The phone supports the following phone lock types:
lMenu key: it prevents unauthorized users from accessing the menu, changing the personal settings for your
phone.
lFunction key: it only allows users to use the keypad for placing a call, answering or rejecting an incoming call
and ending a call, and it prevents unauthorized users from other operations.
Customizing Your Phone
80
The unlock PIN length must be within 15 digits.
3. Select Save.
Extending the Line Key Labels
On the T33P/T33G phones, you can extendwhen the phone is placing a call or during the call.
Before you extend the line key labels:
After you extend the line key labels:
Procedure
1. Press the left navigation key.
You can press the right navigation key to shrink the line key labels.
Locking the Line Key
On the T33P/T33G phones, you can make a Line key locate in the same position of different pages. Then you can
use this Line key on every page to accept incoming calls.
For T33P/T33G, this feature is only applicable to line key 1-3.
The following figure shows that Line key 1 is locked in the same position on each page:
Yealink T3 Series IP Phones User Guide
81
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select Line from the Type field.
4. Select the desired line from the Account ID field.
5. (Optional.) Enter the string that will appear on the phone screen in the Label field.
6. Select Lock from the Value field.
7. Select Save.
Related Topic
Idle Screen
Audio Settings
82
Audio Settings
You can change the basic audio settings on your phone.
Topics
Adjusting the Volume
Setting the Ring Tone
Disabling the Key Tone
Muting the Ringtone
Adjusting the Volume
You can adjust the volume of the ringer, media, and audio during a call.
Procedure
1. Press the Volume key.
Setting the Ring Tone
You can set distinctive ring tones for groups or contacts in your Local Directory so that you can identify the caller
when your phone rings.
The ring tones are used according to this priority: Contact ring tone>Group ring tone>Account ring tone >Phone ring
tone.
Topics
Setting a Ring Tone for the Phone
Setting a Ring Tone for an Account
Setting a Ring Tone for a Group
Setting a Ring Tone for a Contact
Setting a Ring Tone for the Phone
You can choose a ring tone for all incoming calls.
Procedure
1. Go to Menu >Settings >Basic Settings >Sound >Ring Tones >Common.
On the T33P/T33G phones, go to Menu >Basic >Sound >Ring Tones >Common.
2. Select the desired ring tone.
3. Select Save.
Setting a Ring Tone for an Account
You can select a unique ring tone for an individual account.
Procedure
1. Go to Menu >Settings >Basic Settings >Sound >Ring Tones.
On the T33P/T33G phones, go to Menu >Basic >Sound >Ring Tones.
2. Select the desired account.
3. Select the desired ring tone.
If Common is selected, this account will use the ring tone selected for the phone.
4. Select Save.
Yealink T3 Series IP Phones User Guide
83
Setting a Ring Tone for a Group
You can select a unique ring tone for various groups in your Local Directory.
Note: You can only set a ring tone for a group that is added manually.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Highlight the desired group.
3. Select Option >Detail.
4. Select the desired ring tone from the Ring field.
If Auto is selected, this group uses the ring tone according to the default priority.
If a specific ring tone is selected, this group uses the ring tone according to the priority: Contact ring tone>Group
ring tone.
5. Select Save.
Setting a Ring Tone for a Contact
You can select a unique ring tone for various contacts in your Local Directory. This helps you quickly identify callers
according to the ring tones.
Procedure
1. Select Directory (Dir) or go to Menu >Directory >Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option >Detail.
4. Select the desired ring tone from the Ring field.
If Auto is selected, the contact uses the ring tone according to the default priority.
5. Select Save.
Disabling the Key Tone
If you disable the key tone, the phone will not produce a sound when pressing the keypad keys.
Procedure
1. Go to Menu >Settings >Basic Settings >Sound >Key Tone.
On the T33P/T33G phones, go to Menu >Basic >Sound >Key Tone.
2. Turn off Key Tone.
3. Select Save.
Muting the Ringtone
You can mute the ringtone of incoming calls on the idle screen.
Procedure
1. Long press the MUTE key for 2 seconds on the idle screen.
2. Long press the MUTE key again to unmute the ringtone.
Maintaining Your Phone
84
Maintaining Your Phone
When your phone is unable to operate properly, you need to investigate or troubleshoot issues along with other
tasks your system administrator may ask you to perform.
Topics
Warnings
Diagnosing the Network
Rebooting Your Phone
Resetting to Factory Settings
Updating the Phone Configuration
Clearing User's Personalized Configuration Settings
Warnings
When some issues occur on your phone, a warning icon appears in the status bar.
The following lists the detailed situations:
lThe default password is being used
lFailed to register the account
lProvisioning credentials are wrong
lNetwork is unavailable
Topics
Investigating Warnings
Re-provisioning Your Phone
Clearing Warnings
Related Topic
Changing the Administrator Password
Investigating Warnings
The warning icon lets you know that your phone has one or more important issues. You can view details about
warnings on the Status screen.
Procedure
1. Go to Menu >Status.
2. Select Warnings.
The Warnings screen is displayed listing any issues.
Tip: You can also press the OK key when the phone is idle, and then select Warnings.
Re-provisioning Your Phone
When the provisioning credentials are wrong, you need to ask your system administrator for the valid provisioning
credentials to re-provision your phone.
Procedure
1. Go to Menu >Status >Warnings.
2. Select Auto-p credentials failed >Re Provision.
3. Enter valid provisioning credentials, and select Save.
The phone prompts you to provision now or not.
Yealink T3 Series IP Phones User Guide
85
4. Select OK.
Clearing Warnings
You can temporarily remove the warning icon from the status bar.
However, the warning icon appears again after the phone reboots or the phone has a new warning if the issue is
not solved.
Procedure
1. Go to Menu >Status >Warnings.
2. Select Clear Icon.
Diagnosing the Network
When network problems occur on your phone, you can use the "ping" or "trace route" method to troubleshoot net-
work connectivity problems.
Procedure
1. Go to Menu >Features >Diagnostics >Network.
2. Do one of the following:
lSelect Ping, then enter the desired IP address or URL in the Ping IP or URL field.
lSelect Trace Route, then enter the desired IP address or URL in the Trace Route IP or URL field.
3. Select Start.
The screen displays the network status information.
Rebooting Your Phone
The improper operation may cause malfunction. If the malfunction occurs, your system administrator may ask you to
reboot your phone.
Procedure
1. Go to Menu >Settings >Basic Settings >Reboot.
On the T33P/T33G phones, go to Menu >Basic >Reboot.
The phone prompts you to reboot the phone or not.
2. Select OK.
Tip: You can also long press the Cancel key on the keypad when the phone is idle to reboot the phone.
Resetting to Factory Settings
When some issues occur on your phone and you have tried all troubleshooting suggestions but still do not solve
the problem, you can reset your phone to factory configurations.
This operation will delete all your personal configuration settings, and reset all settings to the factory defaults.
Check with your system administrator if the personalized settings are kept before resetting your phone to factory set-
tings.
Procedure
1. Go to Menu >Settings >Advanced Settings (default password: admin) > Reset Config.
On the T33P/T33G phones, go to Menu >Advanced (default password: admin) > Reset Config.
2. Select Reset to Factory Settings >Reset.
The phone prompts you to reset the setting or not.
3. Select OK.
Maintaining Your Phone
86
The phone begins resetting.
Tip: You can also long press the OK key when the phone is idle.
After reset, the screen prompts “Welcome Initializing…Please wait”.
The phone will be reset successfully after startup.
Note: Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.
Updating the Phone Configuration
Your system administrator may ask you to update the configuration for your phone to apply any changes to system
settings, which you can do without restarting it.
Procedure
1. Go to Menu >Settings >Basic Settings >Update Configuration.
On the T33P/T33G phones, go to Menu >Basic >Update Configuration.
A message is displayed on the phone screen:
2. Select OK.
Tip: You can also long press the REDIAL key when the phone is idle to update the phone configuration.
Clearing User's Personalized Configuration Settings
You can clear the personalized configuration settings manually on the phone.
Before You Begin
Your system administrator has enabled the phone to keep the user's personalized settings after auto provisioning.
Procedure
1. Go to Menu >Settings >Basic Settings >Reset local settings.
On the T33P/T33G phones, go to Menu >Basic >Reset local settings.
The phone prompts you to reset the local settings or not.
2. Select OK.
Appendix - Menu Structure
87
Appendix - Menu Structure
For the T33P/T33G Phone
Yealink T3 Series IP Phones User Guide
88
For the T31P/T31G/T31/T30P/T30 Phone
86


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