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Yealink SIP-T19 E2 Manual

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Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD
Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission of
Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into
another language or format.
When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with
the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting support@yealink.com.
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 Rules.
Class B Digital Device or Peripheral
Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to DocsFeedback@yealink.com.
GNU GPL INFORMATION
Yealink SIP-T19(P) E2 IP phone firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of
the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide
v
About This Guide
Thank you for choosing the SIP-T19 E2/SIP-T19P E2 (hereinafter referred to as SIP-T19(P) E2) IP
phone, exquisitely designed to provide business telephony features, such as Call Hold, Call
Transfer, Multicast Paging and Conference over an IP network. The difference between the
SIP-T19 E2 and SIP-T19P E2 IP phones is that only SIP-T19P E2 supports PoE.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents and Regulatory Notices sections in this guide before you set up and use
the SIP-T19(P) E2 IP phone.
Note
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 81, Guide Version 81.70
Major updates have occurred to the following sections:
Entering Data and Editing Fields on page 18
Remote Phone Book on page 43
Auto Answer on page 70
Do Not Disturb (DND) on page 76
Call Forward on page 78
Network Directory and Network Call Log features are hidden for IP phones in neutral firmware,
which are designed for the BroadWorks environment. Please contact your system administrator
for more information.
User Guide for the SIP-T19(P) E2 IP Phone
vi
Call Park/Retrieve on page 88
Multicast Paging on page 103
Changes for Release 81, Guide Version 81.20
None
Changes for Release 81, Guide Version 81.15
The contents in the following section are removed to
Frequently Asked Questions on Yealink IP
Phones
:
Troubleshooting
Major updates have occurred to the following sections:
Intercom on page 101
Multicast Paging on page 103
Changes for Release 81, Guide Version 81.10
The following sections are new:
Key Tone on page 31
Call Park on page 88
Major updates have occurred to the following sections:
Basic Network Settings on page 16
Language on page 22
Phone Lock on page 25
Volume on page 28
Programable Keys on page 51
Dial Plan on page 57
Call Mute on page 73
Do Not Disturb (DND) on page 76
Call Transfer on page 81
Intercom on page 101
Multicast Paging on page 103
About This Guide
vii
Changes for Release 80, Guide Version 80.95
The following section is new:
Entering Data and Editing Fields on page 18
Major updates have occurred to the following sections:
Icon Instructions on page 3
Optional Accessories on page 10
Phone Installation on page 11
Appendix on page 129
User Guide for the SIP-T19(P) E2 IP Phone
viii
Table of Contents
About This Guide ........................................................................... v
In This Guide .............................................................................................................................................................. v
Summary of Changes ............................................................................................................................................. v
Changes for Release 81, Guide Version 81.70 .......................................................................................... v
Changes for Release 81, Guide Version 81.20 ......................................................................................... vi
Changes for Release 81, Guide Version 81.15 ......................................................................................... vi
Changes for Release 81, Guide Version 81.10 ......................................................................................... vi
Changes for Release 80, Guide Version 80.95 ........................................................................................ vii
Table of Contents ........................................................................ viii
Overview ......................................................................................... 1
Hardware Component Instructions .................................................................................................................. 1
Icon Instructions ....................................................................................................................................................... 3
Feature Status Icons............................................................................................................................................ 3
Other Icons ............................................................................................................................................................. 4
LED Instructions ........................................................................................................................................................ 4
User Interfaces .......................................................................................................................................................... 5
Phone User Interface .......................................................................................................................................... 5
Web User Interface.............................................................................................................................................. 6
Documentations ....................................................................................................................................................... 8
Getting Started ............................................................................... 9
Packaging Contents ................................................................................................................................................ 9
Optional Accessories ....................................................................................................................................... 10
Phone Installation ................................................................................................................................................. 11
Phone Initialization ............................................................................................................................................... 14
Phone Status ........................................................................................................................................................... 14
Basic Network Settings ....................................................................................................................................... 16
Registration ............................................................................................................................................................. 17
Idle Screen ............................................................................................................................................................... 18
Entering Data and Editing Fields..................................................................................................................... 18
Customizing Your Phone ............................................................. 21
General Settings .................................................................................................................................................... 21
Contrast ................................................................................................................................................................ 21
Table of Contents
ix
Language.............................................................................................................................................................. 22
Time & Date ........................................................................................................................................................ 22
Administrator Password ................................................................................................................................. 24
Key As Send ........................................................................................................................................................ 25
Phone Lock .......................................................................................................................................................... 25
Audio Settings ........................................................................................................................................................ 28
Volume .................................................................................................................................................................. 28
Ring Tones ........................................................................................................................................................... 29
Key Tone ............................................................................................................................................................... 31
Contact Management ......................................................................................................................................... 31
Directory ............................................................................................................................................................... 32
Local Directory ................................................................................................................................................... 33
Blacklist ................................................................................................................................................................. 42
Remote Phone Book ........................................................................................................................................ 43
Call History Management .................................................................................................................................. 45
Viewing History Records ................................................................................................................................ 45
Placing a Call from History Records .......................................................................................................... 46
Adding a Contact to the Local Directory/Blacklist ............................................................................... 46
Deleting History Records ............................................................................................................................... 46
Disabling History Record ............................................................................................................................... 47
Search Source List in Dialing ............................................................................................................................ 47
System Customizations....................................................................................................................................... 49
Logo Customization ......................................................................................................................................... 49
Headset Use ........................................................................................................................................................ 49
Programable Keys ............................................................................................................................................. 51
Account Registration ....................................................................................................................................... 57
Dial Plan ................................................................................................................................................................ 57
Emergency Number ......................................................................................................................................... 62
Live Dialpad ......................................................................................................................................................... 63
Hotline ................................................................................................................................................................... 64
Basic Call Features ........................................................................ 65
Placing Calls ............................................................................................................................................................ 65
Answering Calls ...................................................................................................................................................... 67
Ending Calls ............................................................................................................................................................. 68
Redialing Numbers ............................................................................................................................................... 68
Recent Call In Dialing .......................................................................................................................................... 69
Auto Answer ............................................................................................................................................................ 70
Auto Redial .............................................................................................................................................................. 71
Call Completion ..................................................................................................................................................... 72
ReCall ......................................................................................................................................................................... 73
Call Mute .................................................................................................................................................................. 73
Muting a Call ...................................................................................................................................................... 74
Muting While Dialing ...................................................................................................................................... 74
User Guide for the SIP-T19(P) E2 IP Phone
x
Call Hold/Resume ................................................................................................................................................. 75
Do Not Disturb (DND) ......................................................................................................................................... 76
Call Forward ............................................................................................................................................................ 78
Static Forwarding .............................................................................................................................................. 78
Dynamic Forwarding ....................................................................................................................................... 81
Call Transfer............................................................................................................................................................. 81
Blind Transfer ...................................................................................................................................................... 82
Semi-attended Transfer.................................................................................................................................. 84
Attended Transfer ............................................................................................................................................. 84
Call Waiting ............................................................................................................................................................. 85
Conference .............................................................................................................................................................. 86
Local Conference .............................................................................................................................................. 86
Network Conference........................................................................................................................................ 87
Call Park/Retrieve .................................................................................................................................................. 88
FAC Mode ............................................................................................................................................................ 89
Transfer Mode .................................................................................................................................................... 91
Call Pickup ............................................................................................................................................................... 92
Directed Call Pickup ......................................................................................................................................... 93
Group Call Pickup ............................................................................................................................................. 94
Anonymous Call .................................................................................................................................................... 96
Anonymous Call Rejection ................................................................................................................................ 97
Advanced Phone Features ........................................................... 99
Hot Desking ............................................................................................................................................................ 99
Intercom ................................................................................................................................................................. 101
Configuring the Intercom Feature on the IP Phone.......................................................................... 101
Using Intercom ................................................................................................................................................ 103
Multicast Paging .................................................................................................................................................. 103
Sending RTP Stream ...................................................................................................................................... 104
Receiving RTP Stream ................................................................................................................................... 106
Using Multicast Paging ................................................................................................................................. 108
Music on Hold (MoH) ........................................................................................................................................ 109
Shared Call Appearance (SCA) ....................................................................................................................... 110
Configuring SCA Feature on the IP Phone ........................................................................................... 111
Using SCA Feature on the IP Phone ........................................................................................................ 114
Bridged Line Appearance (BLA) ..................................................................................................................... 115
Configuring BLA Feature on the IP Phone ............................................................................................ 116
Using BLA Feature on the IP Phone......................................................................................................... 119
Messages ................................................................................................................................................................ 120
Short Message Service (SMS)..................................................................................................................... 120
Voice Mail .......................................................................................................................................................... 122
Message Waiting Indicator (MWI) ........................................................................................................... 124
Regulatory Notices .................................................................... 127
Table of Contents
xi
Service Agreements ........................................................................................................................................... 127
Limitations of Liability ....................................................................................................................................... 127
Safety Instructions .............................................................................................................................................. 127
Appendix..................................................................................... 129
Appendix A - Time Zones ................................................................................................................................ 129
Appendix B – Menu Structure ........................................................................................................................ 131
Index ........................................................................................... 133
Overview
1
Overview
This chapter provides the overview of the SIP-T19(P) E2 IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Hardware Component Instructions
The main hardware components of the SIP-T19(P) E2 IP phone are the LCD screen and the
keypad.
User Guide for the SIP-T19(P) E2 IP Phone
2
Hardware component instructions of the SIP-T19(P) E2 IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Default account
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates call status, message status and phone’s system
status:
• Receives an incoming call—Fast-flashing
• Receives a voice mail or text message—Slow-flashing
③
Soft Keys
Label automatically to identify their context-sensitive features.
④
Scroll through the displayed information.
Confirms actions or answers incoming calls.
⑤
(Message Key)
Accesses voice mails.
⑥
(Headset Key)
Toggles the headset mode.
⑦
(Mute Key)
Mutes or un-mutes an active call.
⑧
(Transfer Key)
Transfers a call to another party.
⑨
Speakerphone Key
Toggles the hands-free (speakerphone) mode.
⑩
RD Key
Redials a previously dialed number.
⑪
Volume Key
Adjusts the volume of the handset, headset, speaker or ringer.
⑫
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑬
Speaker
Provides hands-free (speakerphone) audio output.
⑭
Hookswitch Tab
Secures the handset in the handset cradle when the IP phone
is mounted vertically. For more information on how to adjust
the hookswitch tab, refer to
Yealink Wall Mount Quick
Installation Guide for Yealink IP Phones
.
⑮
Hookswitch
• Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line.
• Laying the handset down on the handset cradle, the phone
disconnects from the line.
Overview
3
Icon Instructions
Feature Status Icons
Icons appearing on the status bar are described in the following table:
Icons
User Guide for the SIP-T19(P) E2 IP Phone
4
Icons
and x
Other Icons
Icon indicator (associated with call history)
Icons
Icon indicator (associated with contact)
Icons
LED Instructions
Power Indicator LED
LED Status
Description
Solid yellow
The phone is initializing.
Fast-flashing yellow (300ms)
The phone is ringing.
Overview
5
LED Status
Description
Slow-flashing yellow (1s)
The phone receives a voice mail or text message.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
Note
User Interfaces
Two ways to customize configurations of your SIP-T19(P) E2 IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone. In addition, you can use the web user interface to access all configuration settings. In
many cases, either the phone user interface and/or the web user interface interchangeably.
However, in some cases, it is only possible to use one or the other interface to operate the
phone and change settings.
Phone User Interface
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the default
administrator password is “admin” (case-sensitive). For more information on customizing your
phone with the available options from the phone user interface, refer to Customizing Your
Phone on page 21.
Note
The above introduces the default LED status. The status of the power indicator LED is
configurable via web user interface. For more information, contact your system administrator.
For a better understanding of the menu structure, please refer to Appendix B – Menu Structure
on page 131.
User Guide for the SIP-T19(P) E2 IP Phone
6
Web User Interface
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of your
new phone. To obtain the IP address, press the key on the phone when the phone is idle.
Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4;
http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address
bar of a web browser on your PC. The default administrator user name and password are both
“admin” (case-sensitive).
Note
The options you can use to customize the IP phone via phone user interface and/or via web user
interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC Address
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
√
--Contrast
√
--Language
√
--Time & Date
√
--Administrator Password
√
--Key As Send
√
--Phone Lock
√
--Ring Tones
√
--Key Tone
√
--Contact Management
--Directory
x
--Local Directory
√
--Blacklist
√
--Remote Phone Book
x
--Call History Management
√
--Search Source List in Dialing
x
--Logo Customization
x
The access to the Advanced settings of the Account or Network via web user interface may be
blocked by the web browser (e.g., Chrome, Firebox) if you have installed “Adblock Plus plugin”.
Overview
7
Options
Phone User Interface
Web User Interface
--Headset Use
√
--Programable Keys
x
--Account Registration
√
--Dial Plan
x
--Emergency Number
x
--Live Dialpad
x
--Hotline
√
Basic Call Features
√
--Recent Call In Dialing
x
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--ReCall
x
--Do Not Disturb (DND)
√
--Call Forward
√
--Call Transfer
√
--Call Waiting
√
--Conference
x
--Call Park
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
Advanced Phone Features
√
--Hot Desking
√
--Intercom
√
--Multicast Paging
x
--Shared Call Appearance (SCA)
x
--Bridged Line Appearance (BLA)
x
--Music on Hold
x
--Messages
√
SIP Account
√
--User Options
--Activation
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--Server Option
--SIP Server 1/2
√
User Guide for the SIP-T19(P) E2 IP Phone
8
Options
Phone User Interface
Web User Interface
--Register Port
x
--Outbound Status
√
--Outbound Proxy1/2
√
--Fallback Interval
√
--NAT Status
√
Note
Documentations
The following table shows documentations available for the SIP-T19(P) E2 IP phone.
Name
Contents
Where found
Language
Quick Start Guide
Basic call features and
phone customizations
In the package
English
On the website
English/Chinese
User Guide
Phone/Web user
interface settings
Basic call features and
advanced phone
features
On the website
English/Chinese
Note
The table above lists most of the feature options. Please refer to the relevant sections for more
information.
You can also download the latest documentations online:
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=78.
Getting Started
9
Getting Started
This chapter provides basic installation instructions and information for obtaining the best
performance with the SIP-T19(P) E2 IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
Entering Data and Editing Fields
If you require additional information or assistance with your new phone, contact your system
administrator.
Packaging Contents
The following components are included in your SIP-T19(P) E2 IP phone package:
SIP-T19(P) E2 IP Phone
User Guide for the SIP-T19(P) E2 IP Phone
10
Phone Stand
Handset & Handset Cord
Ethernet Cable
Quick Start Guide
Check the list before installation. If you find anything missing, contact your system
administrator.
Optional Accessories
The following items are optional accessories for your SIP-T19(P) E2 IP phone. You need to
purchase them separately if required.
Getting Started
11
Power Adapter (5.5mm DC plug)
Headset YHS32/YHS33
Note
Phone Installation
If your phone is already installed, proceed to Phone Initialization on page 14.
This section introduces how to install the phone:
1) Attach the stand
2) Connect the handset and optional headset
3) Connect the network and power
We recommend that you use the accessories provided or approved by Yealink. The use of
unapproved third-party accessories may result in reduced performance.
User Guide for the SIP-T19(P) E2 IP Phone
12
1) Attach the stand
Note
2) Connect the handset and optional headset
3) Connect the network and power
You have two options for power and network connections. Your system administrator will advise
you which one to use.
AC power
Power over Ethernet (PoE)
Note
PoE is not applicable to the SIP-T19 E2 IP phone.
The hookswitch tab has a lip which allows the handset to stay on-hook when the IP phone is
mounted vertically.
Getting Started
13
AC Power
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect
the other end of the power adapter into an electrical power outlet.
2. Connect the included or a standard Ethernet cable between the Internet port on the phone
and the one on the wall or switch/hub device port.
Note
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T19P E2 IP phone can be powered from a
PoE-compliant switch or hub.
The IP phone should be used with Yealink original power adapter (5V/600mA) only. The use of
the third-party power adapter may cause the damage to the phone.
User Guide for the SIP-T19(P) E2 IP Phone
14
To connect the PoE for the SIP-T19P E2 IP phone:
1. Connect the Ethernet cable between the Internet port on the phone and an available port
on the in-line power switch/hub.
Note
Phone Initialization
After your phone is powered on, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization by loading the saved configuration. The LCD screen displays
“Welcome Initializing…please wait” during this process.
DHCP (Dynamic Host Configuration Protocol)
The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network
settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
Note
Phone Status
You can view phone status via phone user interface or web user interface.
Available information of phone status includes:
Network status (IPv4 status or IPv6 status, IP mode and MAC address).
- IPv4 uses a 32-bit address.
If your network does not use DHCP, proceed to Basic Network Settings on page 16.
If in-line power is provided, you don’t need to connect the phone to the power adapter. Make
sure the switch/hub is PoE-compliant.
The phone can also share the network with another network device such as a PC (personal
computer). This is an optional connection. We recommend that you use the Ethernet cable
provided by Yealink. The PC port may be disabled, contact your system administrator for more
information.
Important! Do not remove power from the phone while it is updating firmware and
configurations.
Getting Started
15
- IPv6 is an updated version of the current Internet Protocol to meet the increased
demands for unique IP addresses, using a 128-bit address.
Phone status (product name, hardware version, firmware version, product ID, MAC address
and device certificate status).
Account status (register status of SIP accounts).
To view the phone status via phone user interface:
1. Press , or press Menu->Status.
2. Press or to scroll through the list and view the specific information.
To view the phone status via web user interface:
1. Open a web browser of your computer.
2. Enter the IP address in the browser’s address bar, and then press the Enter key.
(e.g., “http://192.168.0.10” for IPv4 or “http://[2005:1:1:1:215:65ff:fe64:6e0a]” for IPv6).
3. Enter the user name (admin) and password (admin) in the login page.
4. Click Login to login.
User Guide for the SIP-T19(P) E2 IP Phone
16
The phone status is displayed on the first page of the web user interface.
Note
Basic Network Settings
If your phone cannot contact a DHCP server for any reason, you need to configure network
settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.
To configure the IP mode via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.
2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that
the IP mode is configured as IPv4 or IPv4 & IPv6.
To configure a static IPv4 address via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.
If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the
browser’s address bar to view the phone status. IPv6 is not available on all servers. Contact your
system administrator for more information.
Getting Started
17
2. Press to select the IPv4 and then press the Enter soft key.
3. Press to select Static IPv4 Client and then press the Enter soft key.
4. Enter the desired value in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and
Sec.DNS field respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
You can configure a static IPv6 address for the IP phone. Before configuring it, make sure that
the IP mode is configured as IPv6 or IPv4 & IPv6.
To configure a static IPv6 address via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin)
->Network->WAN Port.
2. Press to select IPv6 and then press the Enter soft key.
3. Press to select Static IPv6 Client and then press the Enter soft key.
4. Enter the desired value in the IP Address, IPv6 IP Prefix, Default Gateway, Pri.DNS and
Sec.DNS field respectively.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Note
Registration
Generally, your phone will be deployed with multiple other phones. In this case, your system
administrator will configure the phone parameters beforehand, so that after you start up your
phone, the phone will be registered and ready for use. The SIP-T19(P) E2 IP phone supports only
one account. If your phone is not registered, you may have to register it. For more information
on how to register your phone, refer to Account Registration on page 57.
The wrong network settings may result in inaccessibility of your phone and may also have an
impact on your network performance. For more information on these parameters, contact your
system administrator.
User Guide for the SIP-T19(P) E2 IP Phone
18
Idle Screen
If the phone has successfully started up, the idle LCD screen will be displayed as below.
The idle screen displays the label of default account, time and date, and four soft keys.
Note
Entering Data and Editing Fields
You can enter data and edit fields using the phone keypad.
Keypad on the phone provides different characters (or numbers) when using the 2aB, abc, Abc,
ABC or 123 input mode. You can change the following input modes to enter data and edit fields
on your phone. When your phone keypad matches the input mode, you can press the keypad
repeatedly to view the character (or number) options and stop to select. When the character (or
number) you want to enter displays in the field, wait for one second, and enter the next
character (or number).
The following table lists the input modes and character (or number) options for the keypad:
Input Mode
Keypad
2aB
abc
Abc
(initials in
capitals)
ABC
123
1
1
2abcABC
abc2äæåàá
âãç
abc2äæåàá
âãç
ABC2ÄÆÅ
ÀÁÂÃÇ
2
3defDEF
def3èéêëð
def3èéêëð
DEF3ÈÉÊËÐ
3
4ghiGHI
ghi4ìíîï
ghi4ìíîï
GHI4ÌÍÎÏ
4
5jklJKL
jkl5£
jkl5£
JKL5£
5
6mnoMNO
mno6öøòó
mno6öøòó
MNO6ÖØ
6
You can configure the phone not to display the label of default account, contact your system
administrator for more information.
Getting Started
19
Input Mode
Keypad
2aB
abc
Abc
(initials in
capitals)
ABC
123
ôõñ
ôõñ
ÒÓÔÕÑ
7pqrsPQRS
pqrs7ßЅ
pqrs7ßЅ
PQRS7Ѕ
7
8tuvTUV
tuv8ùúûü
tuv8ùúûü
TUV8ÙÚÛ
Ü
8
9wxyzWXY
Z
wxyz9ýÞ
wxyz9ýÞ
WXYZ9ÝÞ
9
0
space
space
space
0
*.,'?!\-()@/:
_;+&%=<>
￡$¥¤[]{}~
^¡¿§#"|
*.,'?!\-()@/:
_;+&%=<>
￡$¥¤[]{}~
^¡¿§#"|
*.,'?!\-()@/:
_;+&%=<>
￡$¥¤[]{}~
^¡¿§#"|
*.,'?!\-()@/:
_;+&%=<>
￡$¥¤[]{}~
^¡¿§#"|
.*:/@[]
#
#
#
#
#
To enter or edit data:
Do one of the following:
If you want to
Then you can
Enter only digits (1),
uppercase (A) characters,
lowercase (a) characters, or
alphanumeric (2aB)
characters.
Press a keypad key one or more times (depending
on what input mode you’re in) to enter the
characters that is displayed on the keypad key.
You can press the abc soft key one or more times
to switch among uppercase (ABC soft key),
numeric (123 soft key), alphanumeric (2aB soft
key), uppercase and lowercase (Abc soft key) and
lowercase (abc soft key) input modes.
For example, if the input mode is ABC:
- To enter “A”, press once.
- To enter “B”, press twice quickly.
- To enter “C”, press three times quickly.
- To enter “2ÄÆÅÀÁÂÃÇ”, press more
than three times quickly.
Note: When you are in the uppercase (ABC soft
key), uppercase and lowercase (Abc soft key) or
User Guide for the SIP-T19(P) E2 IP Phone
20
If you want to
Then you can
lowercase (abc soft key) input mode,
is not available.
Enter special characters.
Press the keypad key or , or
press .
For Key:
- If it is in the uppercase (ABC soft key),
uppercase and lowercase (Abc soft key) or
lowercase (abc soft key) input mode, it will
provide the space character.
- If it is in the numeric (123 soft key) or
alphanumeric (2aB soft key) input mode, it
will only provide the digit 0.
- If it is in the numeric (123 soft key) or
alphanumeric (2aB soft key) input mode, it
will provide the special character + by long
pressing about 2 seconds on the
dialing/pre-dialing screen.
For key:
- It only provides the pound character #.
For key:
- If it is in the uppercase (ABC soft key),
lowercase (abc soft key), uppercase and
lowercase (Abc soft key) or alphanumeric
(2aB soft key) input mode, it will provide the
following special characters:
*.,?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|.
- If it is in the numeric (123 soft key) input
mode, it will provide the following special
characters: .*:/@[].
Delete text you entered.
Press or to position the cursor to the
right of the text you want to delete, and then press
the Delete soft key to delete one character at a
time.
Customizing Your Phone
21
Customizing Your Phone
You can customize your SIP-T19(P) E2 IP phone by personally configuring certain settings, for
example, contrast, language and time & date. You can add contacts to the phone’s local
directory manually or from call history. You can also personalize different ring tones for different
callers.
This chapter provides basic operating instructions for customizing your phone. Topics include:
General Settings
Audio Settings
Contact Management
Call History Management
Search Source List in Dialing
System Customizations
If you require additional information or assistance with your new phone, contact your system
administrator.
General Settings
Contrast
You can configure the LCD screen contrast of SIP-T19(P) E2 to a comfortable level. The intensity
of contrast ranges from 1 to 10 and the highest intensity is 10.
To configure the contrast via phone user interface:
1. Press Menu->Settings->Basic Settings->Display->Contrast.
2. Press or , or the Switch soft key to increase or decrease the intensity of contrast.
The default contrast level is “6”.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Contrast is configurable via web user interface at the path Settings->Preference.
User Guide for the SIP-T19(P) E2 IP Phone
22
Language
The default language of the phone user interface is English. If the language of your web browser
is not supported by the phone, the web user interface will use English by default. You can
change the language for the phone user interface and the web user interface respectively.
To change the language for the phone user interface:
1. Press Menu->Settings->Basic Settings->Language.
2. Press or to select the desired language.
3. Press the Save soft key to accept the change.
Text displayed on the phone user interface will change to the selected language.
To change the language for the web user interface:
1. Select the desired language from the pull-down list at the top-right corner of web user
interface.
Text displayed on the web user interface will change to the selected language.
Time & Date
The time and date are displayed on the LCD screen when the phone is idle. You can configure
the phone to obtain the time and date from the SNTP server automatically, or configure the
time and date manually. If the phone cannot obtain the time and date from the Simple Network
Time Protocol (SNTP) server, contact your system administrator for more information.
To configure the SNTP settings via phone user interface:
1. Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings.
2. Press or , or the Switch soft key to select the time zone that applies to your area
Customizing Your Phone
23
from the Time Zone field.
The default time zone is “+8”.
3. Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Server2
field respectively.
4. Press or , or the Switch soft key to select the desired value from the Daylight
Saving field.
5. Press or , or the Switch soft key to select the desired time zone name from the
Location field.
This field appears only if Daylight Saving field is selected to Automatic.
The default time zone name is “China(Beijing)”.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
Note
To configure the time and date manually via phone user interface:
1. Press Menu->Settings->Basic Settings->Time & Date->Manual Settings.
2. Enter the specific date in the Date(YMD) field.
3. Enter the specific time in the Time(HMS) field.
4. Press the Save soft key to accept the change.
The date and time displayed on the LCD screen will change accordingly.
To configure the time and date format via phone user interface:
1. Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format.
Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone.
User Guide for the SIP-T19(P) E2 IP Phone
24
2. Press or , or the Switch soft key to select the desired time format (12 Hour or 24
Hour) from the Time Format field.
3. Press or , or the Switch soft key to select the desired date format from the Date
Format field.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
There are 7 available date formats. For example, for the date format “WWW DD MMM”, “WWW”
represents the abbreviation of the weekday, “DD” represents the two-digit day, and “MMM”
represents the first three letters of the month.
The date formats available:
Date Format
Example (2016-09-02)
WWW MMM DD
Fri, Sep 02
DD-MMM-YY
02-Sep-16
YYYY-MM-DD
2016-09-02
DD/MM/YYYY
02/09/2016
MM/DD/YY
09/02/16
DD MMM YYYY
02 Sep, 2016
WWW DD MMM
Fri, 02 Sep
Time and date are configurable via web user interface at the path Settings->Time & Date.
Note
Administrator Password
The Advanced Settings option is only accessible to the administrator. The default administrator
password is “admin”. For security reasons, you should change the default administrator
password as soon as possible.
To change the administrator password via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Change
Password.
You can also customize the date format. Contact your system administrator for more information.
Customizing Your Phone
25
2. Enter the current password in the Old PWD field.
3. Enter the new password in the New PWD field.
4. Re-enter the new password in the Confirm PWD field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Administrator password is configurable via web user interface at the path Security->Password.
Key As Send
You can set the “#” key or “*” key to perform as a send key while dialing.
To configure key as send via phone user interface:
1. Press Menu->Features->Key As Send.
2. Press or , or the Switch soft key to select # or * from the Key As Send field, or
select Disabled to disable this feature.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Key as send is configurable via web user interface at the path Features->General Information.
Phone Lock
You can lock your phone temporarily when you are not using it. This feature helps to protect
your phone from unauthorized use.
Phone lock consists of the following:
Menu Key: The Menu soft key is locked. You cannot access the menu of the phone
until unlocked.
Function Keys: The function keys are locked. You cannot use the Message, RD, Mute,
Transfer, , navigation keys and soft keys until unlocked.
All Keys: All keys are locked except the Volume key, digit keys, # key, * key,
User Guide for the SIP-T19(P) E2 IP Phone
26
Headset key and Speakerphone key. You are only allowed to dial
emergency numbers, reject incoming calls by pressing the Reject soft
key, answer incoming calls by lifting the handset, pressing the
Speakerphone key, the HEADSET key, the key, or the Answer soft
key, and end the call by hanging up the handset, pressing the
Speakerphone key or the EndCall soft key.
Note
To activate the phone lock via phone user interface:
1. Press Menu->Settings->Basic Settings->Phone Lock.
2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft
key.
3. Press or , or the Switch soft key to select Enabled from the Lock Enable field.
4. Press or , or the Switch soft key to select the desired type from the Lock Type
field.
5. (Optional.) Enter the desired interval of automatic phone lock in the Lock Time Out field.
The default timeout is 0. It means the phone will not be automatically locked. You need to
long press to lock it immediately when the phone is idle.
If it is set to other values except 0 (e.g., 5), the phone will be locked when the phone is
inactive in idle screen for the designated time (in seconds).
6. Press the Save soft key to accept the change.
The emergency number setting, if desired, must be set before lock activation. For more
information, refer to Emergency Number on page 62.
Customizing Your Phone
27
When the phone is locked, the LCD screen prompts “Phone locked.” and displays the
icon .
To change the phone unlock PIN via phone user interface:
1. Press Menu->Settings->Basic Settings->Change PIN.
2. Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Note
To unlock the phone via phone user interface:
1. Press any locked key, enter the “Phone Lock” screen.
2. Enter the desired PIN in the Unlock PIN field.
3. Press the OK soft key to unlock the phone.
The icon disappears from the LCD screen.
You can long press or wait for a period of time (if configured) to lock the phone
again.
Note
You can also unlock the phone by administrator password. When you enter the administrator
password to unlock the phone, the phone will turn to the Change PIN screen.
The unlock PIN length must be within 15 digits.
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28
To deactivate the phone lock via phone user interface:
1. Press Menu->Settings->Basic Settings->Phone Lock.
2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then press the OK soft
key.
3. Press or , or the Switch soft key to select Disabled from the Lock Enable field.
4. Press the Save soft key to accept the change.
Phone lock is configurable via web user interface at the path Features->Phone Lock.
Audio Settings
Volume
You can press the Volume key to adjust the ringer volume when the phone is idle or ringing.
You can also press the Volume key to adjust the receiver volume of currently engaged audio
devices (handset, speakerphone or headset) when the phone is in use.
To adjust the ringer volume when the phone is idle:
1. Press to adjust the ringer volume.
To adjust the ringer volume when the phone is ringing:
1. Press to adjust the ringer volume.
Customizing Your Phone
29
You can also press to adjust the ringer volume when selecting a ring tone. For
more information, refer to Ring Tones on page 29.
Note
To adjust the volume when the phone is during a call:
1. Press to adjust the volume of currently engaged audio device (handset,
speakerphone or headset).
Ring Tones
Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish
your phone from your neighbor’s.
To select a ring tone for the phone via phone user interface:
1. Press Menu->Settings->Basic Settings->Sound->Ring Tones->Common.
2. Press or to select the desired ring tone.
3. (Optional.) Press to adjust the ringer volume.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
A ring tone for the phone is configurable via web user interface at the path
Settings->Preference->Ring Type.
If ringer volume is adjusted to minimum, the icon will appear on the LCD screen.
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30
To select a ring tone for the account via phone user interface:
1. Press Menu->Settings->Basic Settings->Sound->Ring Tones.
2. Press or to select the desired account and then press the Enter soft key.
3. Press or to select the desired ring tone.
If Common is selected, this account will use the ring tone selected for the phone.
4. (Optional.) Press to adjust the ringer volume.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
A ring tone for the account is configurable via web user interface at the path
Account->Basic->Ring Type.
To upload a custom ring tone for your phone via web user interface:
1. Click on Settings->Preference.
2. In the Upload Ringtone field, click Browse to locate a ring tone (the file format must be
*.wav) file from your local system.
3. Click Upload to upload the file.
The custom ring tone appears in the pull-down list of Ring Type.
Customizing Your Phone
31
You can only delete the custom ring tone by clicking Del when selecting the desired custom
ring tone in the Ring Type field.
Note
Key Tone
If you enable key tone, the phone will produce a sound when you press the keypad.
To configure key tone via phone user interface:
1. Press Menu->Settings->Basic Settings->Sound->Key Tone.
2. Press or , or the Switch soft key to select Enabled or Disabled from the Key
Tone field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Key tone is configurable via web user interface at the path Features->Audio.
Contact Management
This section provides the operating instructions for managing contacts. Topics include:
Directory
Local Directory
Blacklist
Remote Phone Book
The priority of ring tone for an incoming call on the phone is as follows:
Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding
Groups) >Account ring tone >Phone ring tone.
Both single custom ring tone file and total custom ring tone files must be within 100KB.
Uploading custom ring tones for your phone is configurable via web user interface only.
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32
Directory
Directory provides easy access to frequently used lists. The lists may contain Local Directory,
History, Remote Phone Book and LDAP. You can configure the list(s) to access for the Dir soft
key.
Note
To configure the list(s) to access for the Dir soft key via web user interface:
1. Click on Directory->Setting.
2. In the Directory block, select the desired list from the Disabled column and then
click .
The selected list appears in the Enabled column.
3. Repeat the step 2 to add more lists to the Enabled column.
4. To remove a list from the Enabled column, select the desired list and then click .
5. To adjust the display order of enabled lists, select the desired list and then click
or .
The LCD screen displays the list(s) in the adjusted order.
6. Click Confirm to accept the change.
Note
To view the directory list(s) via phone user interface:
1. Press the Dir soft key when the phone is idle.
The list(s) to access for the Dir soft key is configurable via web user interface only.
LDAP is disabled by default. For more information, contact your system administrator.
Customizing Your Phone
33
The LCD screen displays the enabled list(s) in the directory.
If there is only one list in the directory, press the Dir soft key to enter this list directly.
Note
Local Directory
The built-in phone directory can store the names and phone numbers of your contacts. You can
store up to 1000 contacts and 48 groups in your phone's local directory. You can add new
groups and contacts, edit, delete or search for a contact, or simply dial a contact number from
the local directory.
Note
Adding Groups
To add a group to the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Press the AddGr soft key.
3. Enter the desired group name in the Name field.
Local directory can be backed up on the provisioning server. For more information, contact
your system administrator.
If the remote phone book and LDAP are not configured in advance, you cannot see remote
phone book and LDAP lists on the phone user interface. For more information on remote phone
book, refer to Remote Phone Book on page 43. For more information on LDAP, contact your
system administrator.
User Guide for the SIP-T19(P) E2 IP Phone
34
4. Press or , or Switch soft key to select the desired group ring tone from the Ring
field.
If Auto is selected, this group will use the ring tone according to the priority: Contact ring
tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone
(refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone
according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone.
5. Press the Add soft key to accept the change or the Back soft key to cancel.
Editing Groups
To edit a group in the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired group.
3. Press the Option soft key, and then select Detail.
Customizing Your Phone
35
4. Press or to scroll through the group information and then edit.
5. Press the Save soft key to accept change or the Back soft key to cancel.
Deleting Groups
To delete a group from the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired group.
3. Press the Option soft key, and then select Delete.
The LCD screen prompts the following warning:
4. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
You can also delete all groups by pressing the Option soft key and then select Delete All.
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36
Adding Contacts
You can add contacts to the local directory in the following ways:
Manually
From call history
From a remote phone book
Adding Contacts Manually
To add a contact to the local directory manually:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact you want to add doesn’t belong to any group, select All Contacts and then
press the Enter soft key.
3. Press the Add soft key.
4. Enter the name and the office, mobile or other numbers in the corresponding fields.
5. Press or , or the Switch soft key to select the desired ring tone from the Ring
field.
If Auto is selected, this contact will use the ring tone according to the priority: Group ring
tone (refer to Adding Groups) >Account ring tone (refer to Ring Tones) >Phone ring tone
(refer to Ring Tones).
6. Press or , or the Switch soft key to select the desired group from the Group
field.
Customizing Your Phone
37
7. Press the Add soft key to accept the change or the Back soft key to cancel.
Note
Adding Contacts from Call History
To add a contact to the local directory from the call history:
1. Press the History soft key.
2. Press or to highlight the desired entry.
3. Press the Option soft key, and then select Add to Contact.
4. Press the OK soft key, and then edit the contact name.
5. Press the Save soft key to accept the change.
The entry is successfully saved to the local directory.
Adding Contacts from Remote Phone Book
To add a contact to the local directory from remote phone book:
1. Press Menu->Directory->Remote Phone Book.
If Remote Phone Book is added to the directory (refer to Directory on page 32), press
Dir->Remote Phone Book to enter the remote phone book.
2. Select the desired remote group and then press the Enter soft key.
3. Press or to highlight the desired entry.
4. Press the Option soft key, and then select Add to Contact.
5. Press the Save soft key to save the contact in the local directory.
If the contact has already existed in the local directory, the LCD screen will prompt
“Overwrite the original contact?”. Press the OK soft key to overwrite the original contact in
local directory or the Cancel soft key to cancel.
For more information on remote phone book operating, refer to Remote Phone Book on page
43.
Editing Contacts
To edit a contact in the local directory:
1. Press the Dir soft key.
If the contact has existed in the directory, the LCD screen will prompt “Contact name existed!”.
User Guide for the SIP-T19(P) E2 IP Phone
38
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
3. Press or to highlight the desired contact.
4. Press the Option soft key, and then select Detail.
5. Press or to highlight the contact information and then edit.
6. Press the Save soft key to accept change or the Back soft key to cancel.
Deleting Contacts
To delete a contact from the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
3. Press or to highlight the desired contact.
Customizing Your Phone
39
4. Press the Option soft key, and then select Delete.
The LCD screen prompts the following warning:
5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
You can also delete all contacts by pressing the Option soft key, and then select Delete All.
Placing Calls to Contacts
To place a call to a contact from the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
3. Press or to highlight the desired contact.
4. Do one of the following:
- If only one number of the contact is stored in the local directory, press the Send soft
key to dial out the number.
- If multiple numbers of the contact are stored in the local directory, press the Send soft
key to display a list of numbers.
Press or to highlight the desired number.
Press the Send soft key to dial out the number.
Searching for Contacts
To search for a contact in the local directory:
1. Press the Dir soft key.
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40
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Press the Search soft key.
3. Enter a few continuous characters of the contact name or continuous numbers of the
contact number (office, mobile or other number) using the keypad.
The contacts whose name or phone number matches the characters entered will appear on
the LCD screen. You can dial from the result list.
Importing/Exporting Contact Lists
You can manage your phone’s local directory via phone user interface or web user interface. But
you can only import or export the contact list via web user interface.
To import an XML file of contact list via web user interface:
1. Click on Directory->Local Directory.
2. Click Browse to locate a contact list file (the file format must be *.xml) from your local
system.
Customizing Your Phone
41
3. Click Import XML to import the contact list.
The web user interface prompts “The original contact will be covered, continue?”.
4. Click OK to complete importing the contact list.
To import a CSV file of contact list via web user interface:
1. Click on Directory->Local Directory.
2. Click Browse to locate a contact list file (file format must be *.csv) from your local system.
3. (Optional.) Check the Show Title checkbox.
It will prevent importing the title of the contact information which is located in the first line
of the CSV file.
4. Click Import CSV to import the contact list.
5. (Optional.) Mark the On radio box in the Delete Old Contacts field.
It will delete all existing contacts while importing the contact list.
6. Select the contact information you want to import into the local directory from the
pull-down list of Index.
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42
At least one item should be selected to be imported into the local directory.
7. Click Import to complete importing the contact list.
To export a contact list via web user interface:
1. Click on Directory->Local Directory.
2. Click Export XML (or Export CSV).
3. Click Save to save the contact list to your local system.
Note
Blacklist
The built-in phone directory can store names and phone numbers for a blacklist. You can store
up to 30 contacts, add, edit, delete or search for a contact in the blacklist directory, and even call
a contact from the blacklist directory. Incoming calls from blacklist directory contacts will be
rejected automatically.
To add a contact to the blacklist directory manually:
1. Press Menu->Directory->Blacklist.
2. Press the Add soft key.
3. Enter the name and the office, mobile or other numbers in the corresponding fields.
Importing/exporting contact lists is available via web user interface only.
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4. Press the Add soft key to accept the change or the Back soft key to cancel.
To add a contact to the blacklist directory from the local directory:
1. Press the Dir soft key.
The IP phone enters the local directory directly as there is only Local Directory enabled in
the directory by default.
If Local Directory is removed from the directory (refer to Directory on page 32), press
Menu->Directory->Local Directory to enter the local directory.
2. Select the desired contact group and then press the Enter soft key.
If the contact is not in any group, select All Contacts and then press the Enter soft key.
3. Press or to highlight the desired contact.
4. Press the Option soft key and then select Add to Blacklist.
The LCD screen prompts the following warning:
5. Press the OK soft key to accept the change.
For operating instructions on editing, deleting, placing calls to and/or searching for contacts in
the blacklist directory, refer to the operating instructions of Editing Contacts on page 37,
Deleting Contacts on page 38, Placing Calls to Contacts on page 39 and/or Searching for
Contacts on page 39.
Remote Phone Book
You can add new contacts to the local directory, search for a contact, or simply dial a contact
number from the remote phone book.
You can configure your new phone to access up to 5 remote phone books. For the access URL of
the remote phone book, contact your system administrator.
For operating instructions on placing calls to and/or searching for contacts in the remote phone
book, refer to the operating instructions of Placing Calls to Contacts on page 39 and/or
Searching for Contacts on page 39.
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Configuring an Access URL
To configure an access URL for a remote phone book via web user interface:
1. Click on Directory->Remote Phone Book.
2. Enter the access URL in the Remote URL field.
3. Enter the name in the Display Name field.
4. Click Confirm to accept the change.
Note
Accessing the Remote Phone Book
To access your remote phone book via phone user interface:
1. Press Menu->Directory->Remote Phone Book.
If Remote Phone Book is added to the directory (refer to Directory on page 32), press
Dir->Remote Phone Book to enter the remote phone book.
2. Press or to select the desired remote group, and then press the Enter soft key.
The phone then connects to the remote phone book and proceeds to load it. The contacts
in the remote phone book are displayed on the LCD screen.
3. Press the Back soft key to back to the previous screen.
Note
An access URL for a remote phone book is configurable via web user interface only.
An access URL for a remote phone book is configurable via web user interface only.
The size of a remote phone book file should be less than 750k.
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45
Incoming/Outgoing Call Lookup
You can enable the phone to present the caller/callee identity stored in the remote phone book
when receiving/placing a call.
To configure incoming/outgoing call lookup and update time interval via web user
interface:
1. Click on Directory->Remote Phone Book.
2. Select Enabled from the pull-down list of Incoming/Outgoing Call Lookup.
3. Enter the desired refresh period in the Update Time Interval(Seconds) field.
The default value is 21600.
4. Click Confirm to accept the change.
Call History Management
The SIP-T19(P) E2 IP phone maintains call history lists of Placed Calls, Received Calls, Missed
Calls and Forwarded Calls. Each call history list supports up to 100 entries. You can view call
history, place a call, add a contact or delete an entry from the call history list.
History record feature is enabled by default. If you don’t want to save the call history, you can
disable the feature.
Viewing History Records
To view the call history:
1. Press the History soft key.
The LCD screen displays all call records.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
4. Press the Option soft key, and then select Detail.
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The detailed information of the entry appears on the LCD screen.
Placing a Call from History Records
To place a call from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
4. Press the Send soft key.
Adding a Contact to the Local Directory/Blacklist
To add a contact to the local directory (or blacklist directory) from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
4. Press the Option soft key, and then select Add to Contact (or Add to Blacklist).
5. Enter the desired values in the corresponding fields.
6. Press the Save soft key.
For more information on local directory and/or blacklist, refer to Local Directory on page 33
and/or Blacklist on page 42.
Deleting History Records
To delete an entry from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press or to select the desired entry.
4. Press the Delete soft key.
To delete all entries from the call history list:
1. Press the History soft key.
2. Press or to switch among All Calls, Missed Calls, Placed Calls, Received Calls
and Forwarded Calls.
3. Press the Option soft key, and then select Delete All.
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47
4. Press the OK soft key.
The LCD screen prompts "Delete all the call records?".
5. Press the OK soft key to confirm the deletion or the Cancel soft key to cancel.
Disabling History Record
To disable history record via phone user interface:
1. Press Menu->Features->History Setting.
2. Press or , or the Switch soft key to select Disabled from the History Record
field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Search Source List in Dialing
You can search for a contact from the desired lists when the phone is on the dialing screen. The
lists can be Local Directory, History, Remote Phone Book and LDAP.
Note
To configure search source list in dialing via web user interface:
1. Click on Directory->Setting.
2. In the Search Source List In Dialing block, select the desired list from the Disabled column
and then click .
The selected list appears in the Enabled column.
3. Repeat the step 2 to add more lists to the Enabled column.
4. To remove a list from the Enabled column, select the desired list and then click .
LDAP is disabled by default. For more information, contact your system administrator.
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5. To adjust the display order of search results, select the desired list and then click
or .
The LCD screen will display search results in the adjusted order.
6. Click Confirm to accept the change.
Note
To search for a contact in the enabled search source lists:
1. Pick up the handset or press the Speakerphone key.
2. Enter a few continuous characters of the entry’s name or continuous numbers of the entry’s
phone number (office, mobile or other number) using the keypad.
The entries in the enabled search source lists whose name or phone number matches the
characters entered will appear on the LCD screen. You can press or to scroll to
the desired entry, and then place a call to the entry.
Search source list in dialing is configurable via web user interface only.
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49
System Customizations
Logo Customization
You can upload your custom logo which will be shown on the idle screen.
To upload a custom logo via web user interface:
1. Click on Features->General Information.
2. Select Custom logo from the pull-down list of Use Logo.
3. Click Browse to locate the logo file from your local system.
4. Click Upload to upload the file.
Note
Headset Use
If you want to use a headset, physically connect your headset and activate the headset mode for
use. For more information on physically connecting a headset, refer to Phone Installation on
page 11.
Note
Delete item will appear after you upload a custom logo, you can click Delete to delete the
custom logo.
The logo file format must be *.dob, contact your system administrator for more information.
A custom logo can be uploaded via web user interface only.
To use headset, make sure the headset mode is enabled. Contact your system administrator for
more information.
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Headset Mode Activation/Deactivation
To activate the headset mode:
1. Press on the phone.
The headset icon appears on the idle screen.
Press the Answer soft key to answer an incoming call. The call will be connected to your
headset automatically.
Enter the desired number and then press the Send soft key, the phone will then place a call
using the headset automatically. For more information on using the headset to place a call,
refer to Placing Calls on page 65.
To deactivate the headset mode:
1. Press again on the phone.
The headset icon disappears from the idle screen.
Headset Prior
You can use headset in priority when headset prior feature is enabled. This feature is especially
useful for permanent or full-time headset users.
To enable headset prior via web user interface:
1. Click on Features->General Information.
2. Select Enabled from the pull-down list of Headset Prior.
3. Click Confirm to accept the change.
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To use headset prior feature, you should activate the headset mode in advance:
1. Physically connect the headset.
2. Press to activate the headset mode.
Note
Dual Headset
You can use two headsets when enabling dual headset. To use this feature, you must physically
connect headsets to the headset jack and handset jack respectively. Once the phone connects to
a call, the headset connected to the headset jack will have full-duplex capabilities, while the one
connected to the handset jack will only be able to listen.
To enable dual headset via web user interface:
1. Click on Features->General Information.
2. Select Enabled from the pull-down list of Dual Headset.
3. Click Confirm to accept the change.
Note
Programable Keys
You can customize the soft keys, navigation keys and function keys. The SIP-T19(P) E2 IP phone
If headset prior is enabled, the headset mode will not be deactivated until you press the Headset
key again.
If headset prior is disabled, the headset mode can be deactivated by pressing the Speakerphone
key or the Headset key.
Headset prior is configurable via web user interface only.
Dual headset is configurable via web user interface only.
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supports 11 programable keys.
To customize soft keys via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Softkey Label.
2. Select the desired soft key, and then press the Enter soft key.
3. Select the desired key type from the Type field.
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
5. (Optional.) Enter the corresponding value in the Value field.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
To customize the programable keys via web user interface:
1. Click on Dsskey->Programable Key.
2. Customize specific features for these keys.
3. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
Label is configurable only when customizing SoftKey (1-4).
4. Click Confirm to accept the change.
You can click Reset To Default to reset custom settings to defaults.
Note
Navigation keys and function keys are configurable via web user interface only.
The Mute key cannot be customized when keep mute feature is enabled. For more information,
contact your system administrator.
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Common used programable key features are explained in the following subchapters in detail:
Speed Dial
Direct Pickup
Group Pickup
Prefix
Local Directory
Local Group
XML Directory
XML Group
XML Browser
LDAP
SMS
New SMS
Zero Touch
Phone Lock
Directory
For the features not listed above, refer to Basic Call Features on page 65 and Advanced Phone
Features on page 99. For more information, contact your system administrator.
Speed Dial
You can use this key feature to speed up dialing numbers frequently used or hard to
remember.
Dependencies:
Type (SpeedDial)
Value (the number you want to dial out)
Label (key label displayed on the LCD screen)
Usage: Press the Speed Dial key to dial out the number specified in the Value field.
Direct Pickup
You can use this key feature to answer someone else’s incoming call on the phone.
Dependencies:
Type (
Direct Pickup
)
Value
(the directed call pickup code followed by the specific phone number)
Label (key label displayed on the LCD screen)
Usage: Press the Direct Pickup key on your phone when the target phone number receives an
incoming call. The call is then answered on your phone.
Group Pickup
You can use this key feature to answer incoming calls in a group that is associated with their
own group.
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54
Dependencies:
Type (Group Pickup)
Value
(the group call pickup code)
Label (key label displayed on the LCD screen)
Usage: Press the Group Pickup key on your phone when a phone number in the group receives
an incoming call. The call is answered on your phone.
Prefix
You can use this key feature to add a specified prefix number before the dialed number. You
can only configure the SoftKey (1-4) as a Prefix key.
Dependencies:
Type (Prefix)
Value (the prefix number)
Label (key label displayed on the LCD screen)
Usage: Press the Prefix key when the phone is idle, then the phone will enter into the dialing
screen and display the prefix number which you specified in the Value field. You can enter
remaining digits and then dial out.
Local Directory
You can use this key feature to access the local directory quickly. For more information, refer to
Local Directory on page 33.
Dependencies:
Type (Local Directory)
Label (key label displayed on the LCD screen)
Usage: Press the Local Directory key to access the local directory quickly.
Local Group
You can use this key feature to access the group in the local directory quickly. For more
information, refer to Local Directory on page 33.
Dependencies:
Type (Local Group)
Line (the contact group you want to access)
Label (key label displayed on the LCD screen)
Usage: Press the Local Group key to access the contact group specified in the Line field.
XML Directory
You can use this key feature to access the corporate directory quickly. For more information,
refer to Remote Phone Book on page 43.
Dependencies:
Type (XML Directory)
Label (key label displayed on the LCD screen)
Usage: Press the XML Directory key to access the corporate directory quickly.
XML Group
You can use this key feature to access the remote group in your remote phone book quickly.
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You should configure remote phone book in advance. For more information, refer to Remote
Phone Book on page 43.
Dependencies:
Type (XML Group)
Line (the remote group you want to access if the remote phone book is
configured)
Label (key label displayed on the LCD screen)
Usage: Press the XML Group key to access the remote group specified in the Line field.
XML Browser
You can use this key feature to access an XML browser quickly. The XML browser allows you to
create custom services which meet your functional requirements on the server. You can
customize practical applications, such as weather report, stock information, Google search, etc.
Dependencies:
Type (XML Browser)
Value (the access URL for xml browser)
Label (key label displayed on the LCD screen)
Usage: Press the XML Browser key to access the XML browser specified in the Value field.
LDAP
You can use this key feature to quickly access a LDAP search screen.
Dependencies:
Type (Key Event)
Key Type (LDAP)
Label (key label displayed on the LCD screen)
Usage:
1. Press the LDAP key to access the LDAP search screen.
2. Enter a few continuous characters of the contact name or continuous numbers of the
contact number using the keypad.
The contacts whose name or phone number matches the characters entered will appear on
the LCD screen.
Note
SMS
You can use this key feature to quick access text message. For more information, refer to Short
Message Service (SMS) on page 120.
Dependencies:
Type (SMS)
Label (key label displayed on the LCD screen)
Usage: Press the SMS key when the phone is idle to access the text message.
LDAP is disabled by default. For more information, contact your system administrator.
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New SMS
You can use this key feature to quick access the new text message. For more information, refer
to Short Message Service (SMS) on page 120.
Dependencies:
Type (New SMS)
Label (key label displayed on the LCD screen)
Usage: Press the New SMS key when the phone is idle to access the New Message screen. You
can enter the text message and then send it.
Zero Touch
You can use this key feature to configure auto provision and network parameters quickly.
Dependencies:
Type (Zero Touch)
Label (key label displayed on the LCD screen)
Usage:
1. Press the Zero Touch key to access the zero touch screen.
2. Press the OK soft key in a few seconds.
3. Configure the network parameters in the corresponding fields.
4. Press the Next soft key.
5. Configure the auto provision parameters in the corresponding fields.
6. Press the OK soft key.
The phone will reboot to update configurations.
Phone Lock
You can use this key feature to immediately lock your phone instead of long pressing . For
more information, refer to Phone Lock on page 25.
Dependencies:
Type (Key Event)
Key Type (Phone Lock)
Label (key label displayed on the LCD screen)
Usage: When the phone lock feature is enabled, press the Phone Lock key to immediately lock
your phone instead of long pressing .
Directory
You can use this key feature to easily access frequently used lists. For more information, refer to
Directory on page 32.
Dependencies:
Type (Directory)
Label (key label displayed on the LCD screen)
Usage: Press the Directory key to immediately access frequently used lists.
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57
Account Registration
You can only register one account on the SIP-T19(P) E2 IP phone.
To register an account via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts.
2. Press the Enter soft key.
3. Press or , or the Switch soft key to select Enabled from the Activation field.
4. Enter the desired value in Label, Display Name, Register Name, User Name, Password
and SIP Server1/2 field respectively. Contact your system administrator for more
information.
5. If you use the outbound proxy servers, do the following:
1) Press or , or the Switch soft key to select Enabled from the Outbound
Status field.
2) Enter the desired value in the Outbound Proxy1/2 and Fallback Interval field
respectively. Contact your system administrator for more information.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
To disable an account via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts.
2. Press or , or the Switch soft key to select Disabled from the Activation field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Account registration is configurable via web user interface at the path Account->Register.
Dial Plan
Dial plan is a string of characters that governs the way your SIP-T19(P) E2 IP phone processes
the inputs received from your phone keypad.
The SIP-T19(P) E2 IP phone supports the following dial plan features:
Replace Rule
Dial Now
Area Code
Block Out
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The basic expression syntax you need to know:
.
The dot "." can be used as a placeholder or multiple placeholders for any
character. Example:
"12." would match "123", "1234", "12345", "12abc", etc.
x
An "x" can be used as a placeholder for any character. Example:
"12x" would match "121", "122", "123", "12a", etc.
-
Numeric ranges are allowed within the brackets: Digit “-” Digit. Example:
“[5-7]” would match the number”5”, ”6”or ”7”.
[]
The square brackets "[]" can be used as a placeholder for a single character
which matches any of a set of characters. Example:
"91[5-7]1234" would match "9151234", "9161234", "9171234".
()
The parentheses "( )" can be used to group together patterns, for instance, to
logically combine two or more patterns. Example:
"([1-9])([2-7])3" would match "923", "153", "773", etc.
$
The “$” should be followed by the sequence number of a parenthesis. The “$”
plus the sequence number means the whole character or characters placed in
the parenthesis. The number directs to the right parenthesis when there are
more than one. Example:
A replace rule configuration, Prefix: "001(xxx)45(xx)", Replace: "9001$145$2".
When you dial out "0012354599" on your phone, the IP phone will replace the
number with "90012354599". “$1” means 3 digits in the first parenthesis, that
is, “235”. “$2” means 2 digits in the second parenthesis, that is, “99”.
Note
Replace Rule
You can configure one or more replace rules (up to 100) to remove the specified string and
replace it with another string. You can configure a pattern with wildcards (refer to the expression
syntax in the table above), so that any string that matches the pattern will be replaced. This
feature is convenient for you to dial out a long number. For example, a replace rule is configured
as “Prefix: 1” and “Replace: 1234”. When trying to dial out the number “1234”, you just need to
enter “1” on the phone and then press the Send soft key.
To add a replace rule via web user interface:
1. Click on Settings->Dial Plan->Replace Rule.
2. Enter the string (e.g., 1) in the Prefix field.
The IP phone supports a new dial plan mechanism – digit map. Digit maps are defined by a single
string or a list of strings. If a number you dial matches any string of a digit map, the call is
automatically placed.
Note that if digit map feature is enabled, the old dial plan rules (described in this chapter) will be
ignored. For more information, contact your system administrator.
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3. Enter the string (e.g., 1234) in the Replace field.
4. Click Add to add the replace rule.
When you enter the number “1” using the keypad and then press the Send soft key, the
phone will dial out “1234” instead.
To edit a replace rule via web user interface:
1. Click on Settings->Dial Plan->Replace Rule.
2. Select the desired replace rule by checking the check box.
3. Edit the values in the Prefix and Replace fields.
4. Click Edit to accept the change.
To delete one or more replace rules via web user interface:
1. Click on Settings->Dial Plan->Replace Rule.
2. Select one or more replace rules by checking the check box(es).
3. Click Del to delete the replace rule(s).
Note
Dial Now
You can configure one or more dial now rules (up to 100) on your phone. When the dialed
number matches the dial now string, the number will be dialed out automatically. For example, a
dial now rule is configured as "1xx", any entered three-digit string beginning with 1 will then be
dialed out automatically on the phone.
To add a dial now rule via web user interface:
1. Click on Settings->Dial Plan->Dial Now.
Replace rule is configurable via web user interface only.
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2. Enter the desired value (e.g., 1xx) in the Rule field.
3. Click Add to add the dial now rule.
When you enter the number “123” using the keypad, the phone will dial out “123”
automatically without pressing any key.
Note
Time Out for Dial Now Rule
You can configure the delay time for dial now rules. That is, you can configure your phone to
automatically dial out the phone number which matches a dial now rule, after the designated
delay time.
To configure the time out for dial now rule via web user interface:
1. Click on Features->General Information.
2. Enter the time between 0 and 14 (seconds) in the Time Out for Dial Now Rule field.
You can also edit or delete the dial now rule, refer to Replace Rule on page 58 for more
information.
Dial now rule is configurable via web user interface only.
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The default value is “1”.
3. Click Confirm to accept the change.
Note
Area Code
Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical
areas in a country. This feature is necessary when dialing a phone number outside the code area.
For example, an area code is configured as "Code: 0592, Min Length: 1, Max Length: 15". When
you dial out the number "56789" (the length of the number is between 1 and 15), the phone will
add the area code and dial out the number "059256789". You can only configure one area code
rule on your phone.
To configure the area code via web user interface:
1. Click on Settings->Dial Plan->Area Code.
2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields.
Time out for dial now rule is configurable via web user interface only.
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3. Click Confirm to accept the change.
Note
Block Out
You can block some specific numbers (up to 10) from being dialed on your phone. When you
dial a block out number on your phone, the dialing will fail and the LCD screen will prompt
"Forbidden Number".
To add a block out number via web user interface:
1. Click on Settings->Dial Plan->Block Out.
2. Enter the desired value in the BlockOut NumberX field.
3. Click Confirm to add the block out number.
Note
Emergency Number
Public telephone networks in countries around the world have a single emergency telephone
number (emergency services number), that allows a caller to contact local emergency services
for assistance when necessary. The emergency telephone number may differ from country to
country. It is typically a three-digit number so that it can be easily remembered and dialed
quickly. Some countries have a different emergency number for each of the different emergency
services.
The default value of minimum and maximum length is 1 and 15 respectively.
Area code is configurable via web user interface only.
Block out number is configurable via web user interface only.
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You can specify the emergency telephone numbers on the IP phone for contacting the
emergency services in an emergency situation. You can dial these numbers when the phone is
locked. For more information on phone lock, refer to Phone Lock on page 25.
Note
To specify emergency numbers via web user interface:
1. Click on Features->Phone Lock.
2. Enter the emergency number in the Emergency field.
For multiple emergency numbers, enter a comma between every two emergency numbers.
The default emergency numbers are 112, 911 and 110.
3. Click Confirm to accept the change.
Note
Live Dialpad
You can enable live dialpad feature on the SIP-T19(P) E2 IP phone, which enables the IP phone
to automatically dial out a phone number without pressing the send key. You can also configure
a delay, and then the phone will dial out the phone number automatically after the designated
period of time.
To enable live dialpad via web user interface:
1. Click on Settings->Preference.
2. Select Enabled from the pull-down list of Live Dialpad.
3. Enter the desired delay time in the Inter Digit Time(1~14s) field.
Contact your local phone service provider for available emergency numbers in your area.
The IP phone also supports the emergency dialplan, which allows users to make emergency calls
if the phone is locked or unregistered. For more information, contact your system administrator.
Emergency number is configurable via web user interface only.
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The default delay time is 4 seconds.
4. Click Confirm to accept the change.
Note
Hotline
You can dial a hotline number immediately upon lifting the handset or pressing the
Speakerphone key. You can also configure a delay, and then the phone will dial out the hotline
number automatically after the designated period of time.
To configure the hot line number via phone user interface:
1. Press Menu->Features->Hot Line.
2. Enter the desired number in the Hotline Number field.
3. Enter the delay time in the Hotline Delay field.
The valid values range from 0 to 10 (seconds) and the default value is “4”.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
Hotline is configurable via web user interface at the path Features->General Information.
Live dialpad is configurable via web user interface only.
Basic Call Features
65
Basic Call Features
The SIP-T19(P) E2 IP phone is designed to be easily used like a regular phone on a public
switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone
else, or conduct a conference call.
This chapter provides basic operating instructions for the SIP-T19(P) E2 IP phone. Topics include:
Placing Calls
Answering Calls
Ending Calls
Redialing Numbers
Recent Call In Dialing
Auto Answer
Auto Redial
Call Completion
ReCall
Call Mute
Call Hold/Resume
Do Not Disturb (DND)
Call Forward
Call Transfer
Call Waiting
Conference
Call Park/Retrieve
Call Pickup
Anonymous Call
Anonymous Call Rejection
If you require additional information or assistance with your new phone, contact your system
administrator.
Placing Calls
You can place a call in one of three ways using your SIP-T19(P) E2 IP phone:
Using the handset
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Using the speakerphone
Using the headset
You can also dial the number first, and then choose the way you want to speak to the other
party.
You can also search and dial a contact from call history, local directory or remote phone book.
For more information, refer to Contact Management on page 31 and Call History Management
on page 45.
During a call, you can alternate between Speakerphone, Headset and Handset modes by
pressing the Speakerphone key, the Headset key, or by picking up the handset.
The call duration of the active call and far-site’s information (name or phone number) are visible
on the LCD screen. In the figure below, the call to “Tom” (the phone number: 1002) has lasted 34
seconds.
To place a call using the handset:
1. Pick up the handset.
2. Enter the desired number using the keypad.
3. Press , , or the Send soft key.
The # key is configured as a send key by default. You can also set the * key as the send key, or
set neither. For more information, refer to Key As Send on page 25.
Note
To place a call using the hands-free (speakerphone) mode:
Do one of the following:
- With the handset on-hook, press to obtain a dial tone.
Enter the desired number using the keypad.
Press , , or the Send soft key.
- With the handset on-hook, enter the desired number using the keypad.
Press , , , or the Send soft key.
You can also dial using the SIP URI or IP address. To obtain the IP address of a phone, press the
key when the phone is idle. The maximum SIP URI or IP address length is 32 characters. For
example, SIP URI: 2210@sip.com, IP: 192.168.1.15 (192*168*1*15).
Your phone may not support direct IP dialing. Contact your system administrator for more
information.
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To place a call using the headset:
1. With the optional headset connected, press to activate the headset mode.
2. Enter the desired number using the keypad.
3. Press , , or the Send soft key.
Note
The SIP-T19(P) E2 IP phone can handle multiple calls at a time. However, only one active call (the
call that has audio associated with it) can be in progress at any time, other calls are placed on
hold. The SIP-T19(P) E2 IP phone can handle a maximum of 2 calls at one time.
To place multiple calls:
You can have more than one call on your SIP-T19(P) E2 IP phone. To place a new call during an
active call:
1. Press the Hold soft key to place the original call on hold.
2. Press the NewCall soft key.
3. Enter the desired number using the keypad.
4. Press , , or the Send soft key.
You can press or to switch between the calls, and then press the Resume soft key to
retrieve the desired call.
Note
Answering Calls
When you are not in another call, you can answer a call in one of three ways:
Using the handset
Using the speakerphone
Using the headset
Note
Answering When Not in Another Call
Call duration and destination will always appear on the LCD screen for the active call.
To permanently use the headset mode, refer to Headset Prior on page 50.
You can reject incoming calls by pressing the Reject soft key. You can also activate Do Not
Disturb mode to ignore all incoming calls without ring on your phone. For more information,
refer to Do Not Disturb (DND) on page 76.
You can forward incoming calls to someone else by pressing the FWD soft key. For more
information, refer to Call Forward on page 78.
If you want to place more than 2 calls at one time, the IP phone LCD screen will prompt “Sorry,
you can only make two calls!”.
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To answer a call using the handset:
1. Pick up the handset.
To answer a call using the hands-free (speakerphone) mode:
Do one of the following:
- Press .
- With the handset on-hook and the headset mode deactivated, press the Answer soft key.
To answer a call using the headset:
Do one of the following:
- Press .
- With the headset mode activated, press the Answer soft key.
Answering When in Another Call
If you have an active call, and an incoming call arrives on the phone, do one of the following:
- Press the Answer soft key.
The incoming call is answered and the original call is placed on hold.
- Press to access the new call.
Press or the Answer soft key.
The incoming call is answered and the original call is placed on hold.
Ending Calls
To end a call:
Do one of the following:
- If you are using the handset, press the EndCall soft key or hang up the handset.
- If you are using the headset, press the EndCall soft key.
- If you are using the speakerphone, press or the EndCall soft key.
Redialing Numbers
To redial the last dialed number from your phone:
1. Press twice.
A call to your last dialed number is attempted.
To redial a previously dialed number from your phone:
1. Press when the phone is idle.
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2. Press or to select the desired entry from the placed calls list, and then press
or the Send soft key.
Recent Call In Dialing
To view the placed calls list when the phone is on the dialing screen, you should enable recent
call in dialing in advance.
To enable recent call in dialing via web user interface:
1. Click on Directory->Setting.
2. Select Enabled from the pull-down list of Recent Call In Dialing.
3. Click Confirm to accept the change.
Note
To view placed calls list when the phone is on the dialing screen:
1. Pick up the handset or press the Speakerphone key.
The LCD screen displays the placed calls list.
Recent call in dialing is configurable via web user interface only.
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You can also enter a few continuous characters of the contact name or continuous numbers
of the contact number (office, mobile or other number) to search from placed calls list.
Auto Answer
You can use auto answer feature to automatically answer an incoming call.
You can choose to mute the local microphone when an incoming call is answered automatically.
For more information, refer to Keep Mute on page 74.
To configure auto answer via phone user interface:
1. Press Menu->Features->Auto Answer.
2. Press to select the Status, and the press or , or the Switch soft key to select
Enabled from the Status field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
The icon appears on the LCD screen.
Auto answer is configurable via web user interface at the path Account->Basic.
Note
Auto answer only takes effect when there is no other call in progress on the phone. If there is a
call in progress, the second incoming call cannot be automatically answered after ending the
current call by default. If you want to make the phone automatically answer the incoming call
after ending all calls, contact your system administrator for more information.
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Auto Redial
You can enable auto redial to automatically redial a phone number when the called party is busy.
You can also configure the number of auto redial attempts and the time to wait between redial
attempts.
To configure auto redial via phone user interface:
1. Press Menu->Features->Auto Redial.
2. Press or , or the Switch soft key to select Enabled from the Auto Redial field.
3. Enter the desired time (in seconds) in the Redial Interval field.
The default value is “10”.
4. Enter the desired number of redial attempts in the Redial Times field.
The default value is “10”.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
Auto redial is configurable via web user interface at the path Features->General Information.
To use auto redial:
When the called party is busy, the following prompt will appear on the LCD screen of the phone:
1. Press the OK soft key to activate auto redial. The following prompt will appear on the LCD
screen of the phone:
2. Wait for the designated period of time or press the OK soft key to redial the phone
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number.
The phone will retry as many times as configured until the called party is idle.
Call Completion
You can use call completion to notify the caller who failed to reach a desired party when the
party becomes available to receive a call.
To configure call completion via phone user interface:
1. Press Menu->Features->Call Completion.
2. Press or , or the Switch soft key to select Enabled from the Call Completion
field.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Call completion is configurable via web user interface at the path Features->General
Information.
To use call completion:
When the called party is busy, the following prompt will appear on the LCD screen of the phone:
1. Press the OK soft key, the phone returns to the idle screen and call completion is activated.
When the called party becomes idle, the following prompt will appear on the LCD screen of the
phone:
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1. Press the OK soft key to redial the number.
Note
ReCall
You can press a recall key to place a call back to the last incoming call.
To configure a recall key via web user interface:
1. Click on Dsskey->Programable Key.
2. Select the desired programable key.
3. Select ReCall from the pull-down list of Type.
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
Label is configurable only when customizing SoftKey (1-4).
5. Click Confirm to accept the change.
Note
Call Mute
You can mute the microphone of the active audio device during an active call so that the other
party cannot hear you. You can also mute the microphone while dialing so that the other party
cannot hear you when the call is set up. It helps prevent the other party from hearing the
informal discussion when auto answer is enabled on his/her phone.
Call mute applies to all modes (Handset, Headset and Speakerphone).
Call completion is not available on all servers. For more information, contact your system
administrator.
A recall key is configurable via web user interface only.
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Keep Mute
Normally, the mute feature is deactivated when the active call ends. Keep mute feature enables
you to make the mute state of your phone persist across calls. This feature should be
pre-configured by your system administrator. When keep mute is enabled and you press the
MUTE key, the phone stays in the mute state until you un-mute the microphone or until the
phone restarts. It helps prevent the other party from hearing the noise coming from your room
when auto answer is enabled on your phone. When you mute the phone in an idle state or any
other states, the mute key LED illuminates solid red and the icon appears on the status bar.
Muting a Call
To mute a call:
1. Press during an active call.
The LCD screen indicates that the call is now muted.
To un-mute a call:
1. Press again to un-mute the call.
Muting While Dialing
To mute the microphone while dialing:
1. Press on the pre-dialing, dialing or calling screen.
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The call is muted automatically when setting up successfully.
To un-mute the microphone while dialing:
1. Press again to un-mute the call.
Note
Call Hold/Resume
You can place an active call on hold. Only one active call can be in progress at any time. Other
calls can be made and received while placing the original call on hold. When you place a call on
hold, your IP PBX may play music to the other party while waiting.
To place a call on hold:
1. Press the Hold soft key during a call.
The LCD screen indicates that the call is on hold.
Note
To resume a held call:
1. Press the Resume soft key.
Multiple Calls on Hold:
If multiple calls are placed on hold:
1. Press or to switch between the calls, and then press the Resume soft key to
retrieve the desired call.
You can also mute the microphone when the IP phone is ringing.
The phone will beep softly every 30 seconds to remind you that you still have a call on hold. The
phone ignores engaged audio device (handset or headset) and switches to Speakerphone to play
the hold tone by default.
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If more than one call is placed on hold, a numbered prompt appears on the LCD screen, for
example “1/2”, indicating that this is the first call out of two calls.
Do Not Disturb (DND)
You can use DND to reject incoming calls automatically on the phone. The prompt message "n
New Missed Call(s)" ("n" indicates the number of missed calls, e.g., 1 New Missed Call(s)) will
appear on the LCD screen, and callers will receive a busy message. All calls you receive while
DND is activated are logged to your missed calls list.
Note
When DND feature is activated, the IP phone supports displaying a large DND icon on the idle
screen. For more information, contact your system administrator.
To activate DND via phone user interface:
Do one of the following:
- Press the DND soft key when the phone is idle if DND on code and off code are not
needed on the server.
- Press Menu->Features->DND.
Press or , or the Switch soft key to select Enabled from the DND Status field.
(Optional.) Enter the DND on code or off code respectively in the On Code or Off Code
field.
If the on code or off code is configured, the IP phone will send the corresponding code to
activate or deactivate DND on the server. It is not available on all servers.
Press the Save soft key to accept the change.
The prompt message will display only if Missed Call Log is enabled. Missed call log is
configurable via web user interface at the path Account->Basic.
You cannot activate or deactivate DND when DND feature is disabled. Contact your system
administrator for more information.
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The icon will appear on the status bar.
Note
You can receive incoming calls from authorized numbers when DND is activated.
To configure the DND authorized numbers via web user interface:
1. Click on Features->Forward&DND.
2. Select Enabled from the pull-down list of DND Emergency.
3. Enter the numbers in the DND Authorized Numbers field.
For multiple numbers, enter a comma between every two numbers.
4. Click Confirm to accept the change.
When DND and busy forward are activated at the same time, calls will be sent to the configured
destination number. For more information on busy forward, refer to Call Forward on page 78.
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When DND is activated on the phone, the phone can still receive incoming calls from the
numbers specified in the DND Authorized Numbers field.
Note
To deactivate DND via phone user interface:
1. Press the DND soft key when the phone is idle.
Call Forward
You can configure your phone to forward incoming calls to another party (static forwarding).
You can also forward calls while your phone is ringing (dynamic forwarding).
Note
Static Forwarding
Three types of static forwarding:
Always Forward: Incoming calls are immediately forwarded.
Busy Forward: Incoming calls are immediately forwarded if the phone is busy.
No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
To activate call forward via phone user interface:
1. Press Menu->Features->Call Forward.
2. Press or to select the desired forwarding type, and then press the Enter soft key.
3. Depending on your selection:
a) If you select Always Forward:
DND authorized number is configurable via web user interface only.
When the phone misses a call, a prompt window will pop up by default. If you want to disable the
feature, contact your system administrator for more information.
When the phone forwards a call, a prompt window will pop up by default. If you want to disable
the feature, contact your system administrator for more information.
You cannot activate or deactivate call forward when call forward feature is disabled. Contact your
system administrator for more information.
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1) Press or , or the Switch soft key to select Enabled from the Always
Forward field.
2) Enter the destination number you want to forward all incoming calls to in the
Forward to field.
3) (Optional.) Enter the always forward on code or off code respectively in the On
Code or Off Code field.
b) If you select Busy Forward:
1) Press or , or the Switch soft key to select Enabled from the Busy
Forward field.
2) Enter the destination number you want to forward incoming calls to when the
phone is busy in the Forward to field.
3) (Optional.) Enter the busy forward on code or off code respectively in the On
Code or Off Code field.
c) If you select No Answer Forward:
1) Press or , or the Switch soft key to select Enabled from the No
Answer Forward field.
2) Enter the destination number you want to forward unanswered incoming calls
to in the Forward to field.
3) Press or , or the Switch soft key to select the ring time to wait before
forwarding from the After Ring Time field.
The default ring time is 12 seconds.
4) (Optional.) Enter the no answer forward on code or off code respectively in the
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On Code or Off Code field.
4. Press the Save soft key to accept the change or the Back soft key to cancel.
The icon on the status bar indicates that the call forward is activated.
If the forward on code or off code is configured, the IP phone sends the corresponding code to
the server when a certain action takes place. For example, if you set the Always Forward on code
to be *71 (may vary on different servers), and the target number to be 1234. When you activate
Always Forward on the IP phone, the IP phone sends *711234 to the server, and then the server
will activate Always Forward feature on the server side, hence being able to get the right status
of the extension.
Call forward is configurable via web user interface at the path Features->Forward&DND.
Note
To configure the forward authorized numbers via web user interface:
1. Click on Features->Forward&DND.
2. Select Enabled from the pull-down list of Forward Emergency.
3. Enter the numbers in the Forward Authorized Numbers field.
For multiple numbers, enter a comma between every two numbers.
4. Click Confirm to accept the change.
You can also enter the SIP URI or IP address in the Forward to field. For more information on
using the SIP URI or IP address, refer to Placing Calls on page 65.
Call forward is local to the phone, and may be overridden by the server settings. Call forward on
code or off code may be different between servers. For more information, contact your system
administrator.
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When call forward is activated on the phone, the phone cannot forward incoming calls
from the numbers specified in the Forward Authorized Numbers field.
Note
To deactivate call forward via phone user interface:
Do one of the following:
- Press when the phone is idle.
- Press Menu->Features->Call Forward.
Press or to select the desired forwarding type and then press the Enter soft key.
Press or , or the Switch soft key to select Disabled to deactivate the call forward.
Press the Save soft key to accept the change.
Dynamic Forwarding
You can manually forward a call to another number while your phone rings.
To forward an incoming call to another party:
1. When the phone is ringing, press the FWD soft key.
2. Enter the number you want to forward the incoming call to.
3. Press , , or the Send soft key.
The LCD screen prompts a call forward message.
Call Transfer
You can transfer a call to another party during a call in one of three ways:
Blind Transfer: Transfer a call directly to another party without consulting.
Semi-Attended Transfer: Transfer a call when the target phone is ringing.
Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.
Allow Trans Exist Call
You can also transfer a call to another existing call during multiple calls.
Forward authorized number is configurable via web user interface only.
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To enable allow trans exist call via web user interface:
1. Click on Features->General Information.
2. Select Enabled from the pull-down list of Allow Trans Exist Call.
3. Click Confirm to accept the change.
Blind Transfer
To perform a blind transfer during a call:
1. Press or the Tran soft key during a call.
2. You can do one of the following:
- Enter the number you want to transfer the call to.
Press or the Tran soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
- Press the Dir soft key, and then select Local Directory. Select the desired group and
search for the contact (Directory should be configured in advance. Refer to Directory
on page 32 for more information).
Press , or the Send soft key to complete the transfer.
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- Press the Dir soft key, and then select History. Select the desired list and then press
or to select the entry (Directory should be configured in advance. Refer to
Directory on page 32 for more information).
Press , or the Send soft key to complete the transfer.
- Press the Dir soft key, and then select Remote Phone Book. Select the desired group
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 32 and Remote Phone Book on page 43 for more information).
Press , or the Send soft key to complete the transfer.
You can also perform a blind transfer to another existing call when there are multiple calls.
Before performing a blind transfer to another existing call, make sure that the Allow Trans Exist
Call is enabled. For more information, refer to Allow Trans Exist Call on page 81.
To perform a blind transfer during multiple calls:
1. Press or the Tran soft key during a call.
2. You can do one of the following:
- Press or to select the desired hold call you want to transfer the call to.
- Select NewCall, and then enter the number you want to transfer the call to.
Enter the number you want to transfer the call to.
Press or the Tran soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the
handset.
Press the Dir soft key, and then select Local Directory. Select the desired group
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 32 for more information).
Press , or the Send soft key to complete the transfer.
Press the Dir soft key, and then select History. Select the desired list and then
press or to select the entry (Directory should be configured in
advance. Refer to Directory on page 32 for more information).
Press , or the Send soft key to complete the transfer.
Press the Dir soft key, and then select Remote Phone Book. Select the desired
group and search for the contact (Directory should be configured in advance.
Refer to Directory on page 32 and Remote Phone Book on page 43 for more
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information).
Press , or the Send soft key to complete the transfer.
3. Press or the Tran soft key to complete call transfer.
Then the call is connected to the number to which you are transferring.
Semi-attended Transfer
To perform a semi-attended transfer:
1. Press or the Tran soft key during a call.
2. Do one of the following:
- Enter the number you want to transfer the call to.
Press or to dial out.
- Press the Dir soft key, and then select Local Directory. Select the desired group and
search for the contact (Directory should be configured in advance. Refer to Directory
on page 32 for more information).
Press , or the Send soft key to dial out.
- Press the Dir soft key, and then select History. Select the desired list and then press
or to select the entry (Directory should be configured in advance. Refer to
Directory on page 32 for more information).
Press , or the Send soft key to dial out.
- Press the Dir soft key, and then select Remote Phone Book. Select the desired group
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 32 and Remote Phone Book on page 43 for more information).
Press , or the Send soft key to dial out.
- If there are multiple calls, you can select the NewCall and repeat steps mentioned
above to complete transfer.
3. Press or the Tran soft key to complete the transfer when receiving ringback.
If you are using a handset, the transfer can be completed by hanging up the handset.
Attended Transfer
To perform an attended transfer:
1. Press or the Tran soft key during a call.
2. Do one of the following:
- Enter the number you want to transfer the call to.
Press or to dial out.
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- Press the Dir soft key, and then select Local Directory. Select the desired group and
search for the contact (Directory should be configured in advance. Refer to Directory
on page 32 for more information).
Press , or the Send soft key to dial out.
- Press the Dir soft key, and then select History. Select the desired list and then press
or to select the entry (Directory should be configured in advance. Refer to
Directory on page 32 for more information).
Press , or the Send soft key to dial out.
- Press the Dir soft key, and then select Remote Phone Book. Select the desired group
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 32 and Remote Phone Book on page 43 for more information).
Press , or the Send soft key to dial out.
- If there are multiple calls, you can select the NewCall and repeat steps mentioned
above to complete transfer.
3. After the party answers the call, press or the Tran soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
You can cancel the transfer before the call is connected by pressing the Cancel soft key.
Call Waiting
You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive
another call while there is already an active call on the phone. Otherwise, another incoming call
is automatically rejected by the phone with a busy message when there is an active call on the
phone. You can also enable or disable the phone to play a warning tone when receiving another
call.
To configure call waiting via phone user interface:
1. Press Menu->Features->Call Waiting.
2. Press or , or the Switch soft key to select Enabled from the Call Waiting field.
3. Press or , or the Switch soft key to select Enabled from the Play Tone field.
4. (Optional.) Enter the call waiting on code or off code respectively in the On Code or Off
Code field.
If on code or off code is configured, the IP phone will send the corresponding code to
activate or deactivate call waiting on the server. It is not available on all servers.
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5. Press the Save soft key to accept the change or the Back soft key to cancel.
Call waiting is configurable via web user interface at the path Features->General Information.
Note
Conference
You can create a conference with other two parties using the phone’s local conference. You can
create a conference between an active call and a call on hold by pressing the Conf soft key. The
SIP-T19(P) E2 IP phone also supports network conference.
Note
Local Conference
The SIP-T19(P) E2 IP phone supports up to 3 parties (including yourself) in a conference call. This
is the default method of conference called Local Conference.
Note
To set up a local conference call:
1. Place a call to the first party.
2. When the first party answers the call, press the NewCall soft key to place a new call.
The active call is placed on hold.
3. Enter the number of the second party and then press , , or the Send soft key.
4. When the second party answers the call, press the Conf soft key again to join all parties in
the conference.
You can press or to see all parties in the conference.
Network conference is not available on all servers. For more information, contact your system
administrator.
To set up a local conference call, make sure local conference feature is enabled. For more
information, contact your system administrator.
If on code or off code is not configured, the call waiting may not take effect. It depends on your
server. Contact your server administrator for more information.
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During the conference call, you can do the following actions:
- Press the Hold soft key to place the conference on hold.
- Press the Split soft key to split the conference call into two individual calls on hold.
- Press the Manage soft key, and then press or to select the desired party:
Press the FarMute soft key to mute the party. The muted party can hear everyone, but
no one can hear the muted party.
Press the Remove soft key to remove the party from the conference call.
Press the NewCall soft key to place a new call.
Press the Back soft key to return to the previous screen.
- Press to mute the conference call, all other participants can hear each other, but they
cannot hear you.
- Press the EndCall soft key to drop the conference call.
Network Conference
You can use network conference feature on the SIP-T19(P) E2 IP phone to conduct a conference
with multiple participants.
This feature allows you to perform the following:
Join two calls together into a conference call.
Invite another party into an active conference call.
To use this feature, contact your system administrator for the network conference URI in
advance.
To configure network conference via web user interface:
1. Click on Account->Advanced.
2. Select Network Conference from the pull-down list of Conference Type.
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3. Enter the conference URI (e.g., conference@example.com) in the Conference URI field.
4. Click Confirm to accept the change.
To set up a network conference call:
1. Place a call to the first party.
2. Press the NewCall soft key to place a new call.
The active call is placed on hold.
3. Enter the number of the second party and then press , , or the Send soft key.
4. When the second party answers the call, press the Conf soft key to add the second party to
the conference.
5. Press the NewCall soft key to place a new call.
6. The conference is placed on hold.
7. Enter the number of the new party and then press , , or the Send soft key.
8. When the new party answers the call, press the Conf soft key to add the new party to the
conference.
9. Repeat steps 5 to 7 until you have added all intended parties.
The procedures to set up a network conference call on specific servers may be different from
introduced above. Contact your system administrator for more information.
Call Park/Retrieve
You can use call park feature to place a call on hold, and then retrieve the call from another
phone in the system (for example, a phone in another office or conference room). You can park
an active call by pressing the Park soft key on the phone. If the call is parked successfully, there
is a voice prompt confirming that the call was parked. You can retrieve the parked call by
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pressing the Retrieve soft key. If the parked call is not retrieved within a period of time defined by
the system, the phone performing call park will receive the call back.
Note
The IP phone supports call park feature under the following modes:
FAC mode: park the call to the local extension or a desired extension through dialing the
park code.
Transfer mode: park the call to shared parking lot through performing a blind transfer to
a call park number (call park code).
Note
FAC Mode
To configure call park feature in FAC mode via web user interface:
1. Click on Features->Call Pickup.
2. Select FAC from the pull-down list of Call Park Mode.
3. Select Enabled from the pull-down list of Call Park.
If Enabled is selected, the Park soft key will display on the LCD screen during a call, and
the Retrieve soft key will display on the dialing screen.
4. (Optional.) Enter the call park code in the Call Park Code field.
5. (Optional.) Enter the park retrieve code in the Park Retrieve Code field.
6. Click Confirm to accept the change.
Note
Call park is not available on all servers. Contact your system administrator for more information.
The call park code and park retrieve code are predefined on the system server. Contact your
system administrator for more information.
If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from
the pull-down list of Custom Softkey via web user interface at path Settings->Softkey
Layout.
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To park a call in FAC mode:
1. During a call, press the Park soft key (You may need to press the More soft key to see the
Park soft key).
- If the call park code is not configured, you need to enter the call park code (e.g., *68).
Press , or the Park soft key.
- If the call park code is configured, the phone will dial the configured call park code
shown as below:
2. Do one of the following:
a) If you want to park the call against the local extension.
1) Press .
If the call is parked successfully, you will hear a voice prompt confirming that the
call is parked.
b) If you want to park the call against desired extension.
1) Enter an extension (e.g., 4603) where you want to park the call.
2) Press or .
If the call is parked successfully, you will hear a voice prompt confirming that the
call is parked. The call is parked against the extension you entered.
To retrieve a parked call in FAC mode:
1. Do one of the following:
- If the park retrieve code is not configured, dial the park retrieve code (e.g., *88).
- If the park retrieve code is configured, press the Retrieve soft key on the dialing
screen.
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The phone will dial the configured park retrieve code and the Retrieve screen appears
as below:
2. Follow the voice prompt, do one of the following:
- Press on the phone where the call is parked.
- Enter the desired extension followed by # (e.g., 4603#) on any phone.
Transfer Mode
To configure call park feature in transfer mode via web user interface:
1. Click on Features->Call Pickup.
2. Select Transfer from the pull-down list of Call Park Mode.
3. Select Enabled from the pull-down list of Call Park.
If Enabled is selected, the Park soft key will display on the LCD screen during a call, and
the Retrieve soft key will display on the dialing screen.
4. (Optional.) Enter the call park code in the Call Park Code field.
5. (Optional.) Enter the park retrieve code in the Park Retrieve Code field.
6. Click Confirm to accept the change.
Note
If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from
the pull-down list of Custom Softkey via web user interface at path Settings->Softkey
Layout.
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To park a call in Transfer mode:
1. During a call, press the Park soft key (You may need to press the More soft key to see the
Park soft key).
- If the call park code is not configured, you need to enter the call park code (e.g., *01).
Press , or the Park soft key. The call will be transferred to the shared
parking lot.
- If the call park code is configured, the call will be directly transferred to the shared
parking lot.
Note
To retrieve a parked call in Transfer mode:
1. Do one of the following:
- If the park retrieve code is not configured, dial the park retrieve code (e.g., *11).
- If the park retrieve code is configured, press the Retrieve soft key on the dialing
screen on the IP phone.
The phone will retrieve the parked call from the shared parking lot.
Call Pickup
You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T19(P)
E2 IP phone supports directed call pickup and group call pickup. Directed call pickup is used for
picking up a call that is ringing at a target phone number. Group call pickup is used for picking
up a call that is ringing at any phone number in a certain group. The pickup group should be
predefined, contact your system administrator for more information.
You can pick up an incoming call by using the DPickup/GPickup soft key. To use call pickup,
you need to configure the call pickup code beforehand on a global or per-line basis via web
user interface.
Note
If there are many incoming calls at the same time, pressing the GPickup soft key on the phone
will pick up the call that rings first.
For some servers, the system will return a specific park retrieve number (park retrieve code)
from which the call can be retrieved after parking successfully.
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Directed Call Pickup
To enable directed call pickup and configure the directed call pickup code on a global
basis via web user interface:
1. Click on Features->Call Pickup.
2. Select Enabled from the pull-down list of Directed Call Pickup.
3. Enter the directed call pickup code in the Directed Call Pickup Code field.
4. Click Confirm to accept the change.
To configure the directed call pickup code on a per-line basis via web user interface:
1. Click on Account->Advanced.
2. Enter the directed call pickup code in the Directed Call Pickup Code field.
3. Click Confirm to accept the change.
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To pick up a call directly:
1. Pick up the handset or press the Speakerphone key (You may need to press the More soft
key to see the DPickup soft key).
The DPickup soft key appears on the LCD screen.
2. Press the DPickup soft key on your phone when the target phone receives an incoming
call.
3. Enter the phone number which is receiving an incoming call.
4. Press the DPickup soft key again.
The call is answered on your phone.
Group Call Pickup
To enable group call pickup and configure the group call pickup code on a global basis via
web user interface:
1. Click on Features->Call Pickup.
2. Select Enabled from the pull-down list of Group Call Pickup.
3. Enter the group call pickup code in the Group Call Pickup Code field.
4. Click Confirm to accept the change.
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To configure the group call pickup code on a per-line basis via web user interface:
1. Click on Account->Advanced.
2. Enter the group call pickup code in the Group Call Pickup Code field.
3. Click Confirm to accept the change.
To pick up a call in the group:
1. Pick up the handset or press the Speakerphone key.
The GPickup soft key appears on the LCD screen.
2. Press the GPickup soft key on your phone when a phone in the group receives an
incoming call.
The call is answered on your phone.
Note
The directed call pickup code and group call pickup code are predefined on the system server.
Contact your system administrator for more information.
The call pickup code configured on a per-line basis takes precedence over that configured on a
global basis.
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Anonymous Call
You can use anonymous call to block your identify and phone number from appearing to the
called party when you call someone. For example, you want to call to consult some services, but
don’t want to be harassed. Anonymous call is configurable on a per-line basis. You can also
configure the phone to send anonymous call on/off code to the server to activate/deactivate
anonymous call on the server side.
Note
To configure anonymous call via phone user interface:
1. Press Menu->Features->Anonymous Call.
2. Press or , or the Switch soft key to select Enabled from the Local Anonymous
field.
3. (Optional.) Press or to select the desired value from the Send Anony Code field.
The phone will send the configured on code or off code depending on your selection when
you enable or disable anonymous call feature on the phone.
4. (Optional.) Enter the anonymous call on code in the On Code field.
5. (Optional.) Enter the anonymous call off code in the Off Code field.
6. Press the Save soft key to accept the change or the Back soft key to cancel.
Anonymous call is configurable via web user interface at the path Account->Basic.
To place an anonymous call:
1. Using the specific line on the phone to place a call to phone B.
The LCD screen of phone B prompts an incoming call from anonymity.
Anonymous call is not available on all servers. Contact your system administrator for the
anonymous call on code and off code.
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Anonymous Call Rejection
You can use anonymous call rejection to reject incoming calls from anonymous callers.
Anonymous call rejection automatically rejects incoming calls from callers who deliberately
block their identities and numbers from being displayed. Anonymous call rejection is
configurable on a per-line basis. You can also configure the phone to send anonymous call
rejection on/off code to the server to activate/deactivate anonymous call rejection on the server
side.
To configure anonymous call rejection via phone user interface:
1. Press Menu->Features->Anonymous Call.
2. Press or to scroll to the Anony Rejection field.
3. Press or , or the Switch soft key to select Enabled from the Anony Rejection
field.
4. (Optional.) Press or , or the Switch soft key to select the desired value from the
Send Reject Code field.
The phone will send the configured reject on code or reject off code depending on your
selection when you enable or disable anonymous call rejection feature on the phone.
5. (Optional.) Enter the anonymous call rejection on code in the On Code field.
6. (Optional.) Enter the anonymous call rejection off code in the Off Code field.
7. Press the Save soft key to accept the change or the Back soft key to cancel.
Anonymous call rejection is configurable via web user interface at the path Account->Basic.
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Advanced Phone Features
99
Advanced Phone Features
This chapter provides operating instructions for the advanced features of the SIP-T19(P) E2 IP
phone. Topics include:
Hot Desking
Intercom
Multicast Paging
Music on Hold (MoH)
Shared Call Appearance (SCA)
Bridged Line Appearance (BLA)
Messages
If you require additional information or assistance with your new phone, contact your system
administrator.
Hot Desking
Hot desking originates from the definition of being the temporary physical occupant of a work
station or surface by a particular employee. A primary motivation for hot desking is cost
reduction. This feature is regularly used in places where not all the employees are in the office at
the same time, or not in the office for very long, which means that actual personal offices would
be often vacant, consuming valuable space and resources.
You can use hot desking on the SIP-T19(P) E2 IP phone to log out of the existing accounts and
then log into a new account. As a result, many users can share the phone resource at different
times. To use this feature, you need to configure a hot desking key in advance.
Note
To configure a hot desking key via web user interface:
1. Click on Dsskey->Programable Key.
2. Select the desired programable key.
Hot desking is not available on all servers. Contact your system administrator for more
information.
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3. Select Hot Desking from the pull-down list of Type.
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
Label is configurable only when customizing SoftKey (1-4).
5. Click Confirm to accept the change.
To use hot desking:
1. Press the hot desking key when the phone is idle.
The LCD screen prompts the following warning:
2. Press the OK soft key, registration configurations of all accounts on the phone will be
cleared immediately.
The login wizard will be displayed as below:
3. Enter the login information in each field.
4. Press the Save soft key to login or the Cancel soft key to cancel.
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Intercom
Intercom is a useful feature in an office environment to quickly connect with the operator or the
secretary. You can press the intercom key to automatically connect with a preconfigured target
extension for outgoing intercom calls, and the target extension will automatically answer
incoming intercom calls by default.
Note
Configuring the Intercom Feature on the IP Phone
Configuring an Intercom Key
To configure an intercom key via web user interface:
1. Click on Dsskey->Programable Key.
2. Select the desired programable key.
3. Select Intercom from the pull-down list of Type.
4. Enter the target extension number in the Value field.
5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
Label is configurable only when customizing SoftKey (1-4).
6. Click Confirm to accept the change.
Incoming Intercom Calls
The SIP-T19(P) E2 IP phone supports automatically to answer an incoming intercom call by
default. The phone automatically plays a warning tone when it receives an incoming intercom
call. In addition, you can enable the phone to mute the microphone when it automatically
answers an incoming intercom call. You can also enable the phone to automatically answer an
incoming intercom call while there is already an active call on the phone. The active call is then
Intercom is not available on all servers. Contact your system administrator for more information.
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placed on hold.
Intercom features you need to know:
Intercom Feature
Description
Intercom Allow
Enable or disable the IP phone to answer an incoming
intercom call.
Intercom Mute
Enable or disable the IP phone’s microphone for intercom
calls.
Intercom Tone
Enable or disable the IP phone to play a warning tone
when it receives an incoming intercom call.
Intercom Barge
Enable or disable the IP phone to automatically answer an
incoming intercom call while there is already an active call
on the phone.
Intercom Allow
You can enable or disable the phone to answer an incoming intercom call. If Intercom Allow is
enabled, the phone will automatically answer an incoming intercom call. If Intercom Allow is
disabled, the phone will handle an incoming intercom call like a normal call instead of directly
rejecting it. Intercom Allow is enabled by default.
Note
Intercom Mute
You can mute or un-mute the phone’s microphone for intercom calls automatically. If Intercom
Mute is enabled, the microphone will be muted for intercom calls. If Intercom Mute is disabled,
the microphone will work for intercom calls. Intercom Mute is disabled by default.
Intercom Tone
You can enable or disable the phone to play a warning tone when receiving an intercom call. If
Intercom Tone is enabled, the phone will play a warning tone before answering the intercom call.
If Intercom Tone is disabled, the phone will automatically answer the intercom call without
warning. Intercom Tone is enabled by default.
Intercom Barge
You can enable or disable the phone to automatically answer an incoming intercom call while
there is already an active call on the phone. If Intercom Barge is enabled, the phone will
automatically answer the intercom call and place the active call on hold. If Intercom Barge is
disabled, the phone will handle an incoming intercom call like a waiting call. Intercom Barge is
disabled by default.
To configure intercom features via phone user interface:
1. Press Menu->Features->Intercom.
Your administrator can set a period of delay time before the phone automatically answers
intercom calls. Contact your system administrator for more information.
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2. Make the desired changes.
3. Press the Save soft key to accept the change or the Back soft key to cancel.
Intercom features are configurable via web user interface at the path Features->Intercom.
Using Intercom
To place an intercom call when the target phone is idle:
1. Press the intercom key.
The target extension plays a warning tone and automatically answers the call in the
hands-free (speakerphone) mode by default.
Multicast Paging
You can use multicast paging to quickly and easily broadcast time sensitive announcements to
users who are listening to a specific multicast group and a specific channel. You can configure
the paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP)
stream to the pre-configured multicast address(es) and channel(s) without involving SIP
signaling. You can configure the phone to receive an RTP stream from pre-configured multicast
listening address(es) and channel(s) without involving SIP signaling. You can specify up to 31
multicast listening addresses and channels.
The following describes 31 paging channels:
0: You can broadcast audio to channel 0. Note that the Yealink IP phones running old
firmware version (old paging mechanism) can be regarded as listening to channel 0. It is
the default channel.
1 to 25: You can broadcast audio to a specific channel. We recommend that you specify
these channels when broadcasting with Polycom IP phones which have 25 channels you
can listen to.
26 to 30: You can broadcast audio to a specific channel. We recommend that you specify
these channels when broadcasting with Yealink IP phones running new firmware version
(new paging mechanism).
The IP phones will automatically ignore all incoming multicast paging calls on the different
channel.
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Sending RTP Stream
To configure a multicast paging key via web user interface:
1. Click on Dsskey->Programable Key.
2. Select the desired programable key.
3. Select Paging from the pull-down list of Type.
4. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field.
The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
5. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
Label is configurable only when customizing SoftKey (1-4).
6. Enter the desired channel in the Channel field.
The valid channel ranges from 0 to 30.
7. Click Confirm to accept the change.
To configure a paging list key via web user interface:
1. Click on Dsskey->Programable Key.
2. Select the desired programable key.
3. Select Paging List from the pull-down list of Type.
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
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Label is configurable only when customizing SoftKey (1-4).
5. Click Confirm to accept the change.
To configure paging list via phone user interface:
1. Press the paging list key when the phone is idle.
If the paging list key is not configured, you can also press Menu->Features->Paging List
to enter the paging list.
2. Press or to select a desired paging group.
The default tag is Empty if it is not configured before.
3. Press the Option soft key and then press the Edit soft key.
4. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address
field.
The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
5. Enter the group name in the Label field.
6. Enter the desired channel in the Channel field.
The valid channel ranges from 0 to 30.
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7. Press the Save soft key to accept the change.
8. Repeat steps 2 to 7, you can add more paging groups.
Paging list is configurable via web user interface at the path Directory->Multicast IP.
To delete a paging group via phone user interface:
1. Press the paging list key when the phone is idle.
2. Press or to select a desired paging group.
3. Press the Option soft key and then press the Delete soft key.
The LCD screen prompts “Delete selected paging group?”.
4. Press the OK soft key to accept the change or the Cancel soft key to cancel.
If you want to delete all paging groups, you can press the Del All soft key.
Receiving RTP Stream
You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the
pre-configured multicast address(es) and channel(s) without involving SIP signaling. You can
specify up to 31 multicast addresses and channels that the phone listens to on the network.
Note
How the phone handles incoming multicast paging calls depends on Paging Barge, Ignore DND
and Paging Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an
incoming multicast paging call is lower than that of the active call, it will be ignored
automatically. Valid values in the Paging Barge field:
1 to 31: Define the priority of the active call, 1 with the highest priority, 31 with the lowest.
Disabled: The voice call in progress will take precedence over all incoming paging calls.
RTP stream is listened in the hands-free (speakerphone) mode by default. If you want to listen
the RTP stream using the engaged audio device (speakerphone, handset or headset),
contact your system administrator for more information.
Fixed volume to play RTP stream for specified paging group is configurable by your system
administrator.
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Ignore DND
The ignore DND parameter defines the lowest priority of multicast listening address from which
the phone can receive an RTP stream when DND is activated. If a priority is selected from the
pull-down list of Ignore DND, the phone will ignore incoming multicast paging calls with lower
priorities when DND is activated in phone mode. Valid values in the Ignore DND field:
1 to 31: Define the lowest priority of the multicast listening address from which the phone
can receive an RTP stream, 1 with the highest priority, 31 with the lowest.
Disabled: All the incoming multicast paging calls will be ignored when DND is activated.
The phone will automatically answer all incoming multicast paging calls when DND is activated
in custom mode.
Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging
calls when there is already a multicast paging call on the phone. If enabled, the phone will
ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer
incoming multicast paging calls automatically and place the previous multicast paging call on
hold. If disabled, the phone will automatically ignore all incoming multicast paging calls.
To configure multicast listening addresses via web user interface:
1. Click on Directory->Multicast IP.
2. Select the desired value from the pull-down list of Paging Barge.
3. Select the desired value from the pull-down list of Ignore DND.
4. Select the desired value from the pull-down list of Paging Priority Active.
5. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which the phone
listens to for incoming RTP multicast in the Listening Address field.
6. (Optional.) Enter the label in the Label field.
Label will appear on the LCD screen when receiving the multicast RTP stream.
7. Select the desired channel to listen from the pull-down list of Channel.
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The default channel is 0.
8. Click Confirm to accept the change.
Note
Using Multicast Paging
To send RTP stream via a multicast paging key when the receiver’s phone is idle:
1. Press the multicast paging key when the phone is idle.
The phone sends RTP to a preconfigured multicast address (IP: Port).
Both the sender’s and receiver’s phones play a warning tone and the receiver automatically
answers the multicast RTP session in the hands-free (speakerphone) mode.
The following figure shows a multicast RTP session on the phone:
2. You can do the following:
To place the current multicast RTP session on hold, press the Hold soft key.
The sender’s phone places the multicast RTP session on hold and receiver’s phone
releases the session.
To resume the held multicast RTP session, press the Resume soft key.
The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest.
Multicast listening addresses are configurable via web user interface only.
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The multicast RTP session is established again.
To end the multicast RTP session, press the EndCall soft key.
Note
To send RTP stream via a paging list key when the receiver’s phone is idle:
1. Press the paging list key when the phone is idle.
2. Press or to select the desired paging group.
3. Press or the Paging soft key to send RTP.
4. You can do the following:
To place the current multicast RTP session on hold, press the Hold soft key.
The sender’s phone places the multicast RTP session on hold and receiver’s phone
releases the session.
To resume the held multicast RTP session, press the Resume soft key.
The multicast RTP session is established again.
To end the multicast RTP session, press the EndCall soft key.
Music on Hold (MoH)
Music on hold (MoH) is the business practice of playing recorded music to fill the silence that
would be heard by the party placed on hold. To use this feature, you should specify a SIP URI
pointing to a Music on Hold Server account. When a call is placed on hold, the phone will send a
SIP INVITE message to the Music on Hold Server account. The Music on Hold Server account
automatically answers the SIP INVITE messages and immediately plays audio from some source
located anywhere (LAN, Internet) to the held party. Contact your system administrator for the
SIP URI.
Note
To configure music on hold server via web user interface:
1. Click on Account->Advanced.
If your server supports the MOH feature, you can also upload the custom music file into it
directly. For more information, contact your service provider.
Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For
outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
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2. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field.
3. Click Confirm to accept the change.
When you have placed a call on hold, the held party can hear the music.
Note
Shared Call Appearance (SCA)
You can use SCA feature to share an extension which can be registered on two or more IP
phones at the same time. The shared line is indicated by a different line icon.
In the following figure, the registered line is shared:
If two phones share a line, an incoming call to this extension will cause both phones to ring
simultaneously. The incoming call can be answered on either phone but not both.
This feature is very useful in the boss and secretary scenario. For example, the secretary can
share the boss's extension on her phone. When there is an incoming call to the extension of the
boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or
the secretary can answer the call.
For this feature to function, all involved parties cannot use encrypted RTP (SRTP).
Music on hold server is configurable via web user interface only.
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Configuring SCA Feature on the IP Phone
You can configure a primary account on the IP phone and other alternate accounts on the other
IP phones. For example, party A, party B share the account 4603, phone A registers the primary
account 4603, phone B registers the alternate account 4603_1, phone C registers the account
4604.
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To configure the shared line settings on phone A via web user interface:
1. Register the account 4603.
2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of
Shared Line.
3. Click Confirm to accept the change.
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To configure the shared line settings on phone B via web user interface:
1. Register the alternate account 4603_1.
(Enter the primary account 4603 in the Register Name field.)
2. Click on Advanced, and then select Shared Call Appearance from the pull-down list of
Shared Line.
3. Click Confirm to accept the change.
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Using SCA Feature on the IP Phone
This section provides you with detailed information on using the SIP-T19(P) E2 IP phone in a
SCA scenario.
You can do the following using SIP-T19(P) E2 IP phone in a SCA scenario:
Placing calls
Answering calls
Place a call on hold
Retrieving a held call
Placing Calls
You can have one call or multiple calls on the shared line.
To place a call on the shared line:
1. Enter the desired number using the keypad when the phone is idle.
2. Press , , or the Send soft key.
To place multiple calls on the shared line:
You can have more than one call on the shared line. To place a new call when there is an active
call on phone A, do one of the following on phone A:
1. Press the Hold soft key. The original call is placed on hold.
2. Press the NewCall soft key to enter the dialing screen.
3. Enter the desired number using the keypad.
4. Press , , or the Send soft key.
Phone A will dial the entered number.
Answering Calls
You can have one call or multiple calls on the shared line. Incoming calls will be distributed
evenly among the available shared line.
To answer a call on the shared line:
When an incoming call arrives on the shared line, the phone A and phone B will ring
simultaneously. You can answer the incoming call on either phone A or phone B but not both.
Do one of the following on phone A or phone B:
- Press , or the Answer soft key on phone A.
Phone B stops ringing.
- Press , or the Answer soft key on phone B.
Phone A stops ringing.
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To answer multiple calls on the shared line:
An incoming call arrives on the shared line when there is an active call on phone A. You can
answer the incoming call on either phone A or phone B. The LCD screen of phone A displays the
information of the incoming call (e.g., “Incoming call: 4604 Yealink”).
Note
Do one of the following on phone A:
- Press the Answer soft key. Phone B stops ringing.
- Press to access the new call.
Press or the Answer soft key. Phone B stops ringing.
The incoming call is answered and the original call is placed on hold.
You can also answer the call on phone B:
1. Press or the Answer soft key. Phone A stops ringing.
Placing a Call on Hold
To place a call on hold:
1. Press the Hold soft key on phone A when party A and party C are talking.
The shared line call is placed on hold.
Retrieving a Held Call
If there is a held call between phone A and phone C, you can retrieve a held call on phone A.
To retrieve the held call on phone A:
1. Press the Resume soft key on phone A.
The conversation between phone A and phone C is retrieved.
Bridged Line Appearance (BLA)
BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific
extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group
Make sure call waiting feature is enabled on phone A. For more information, refer to Call Waiting
on page 85.
User Guide for the SIP-T19(P) E2 IP Phone
116
should be pre-configured on the server and one of them is specified as a BLA number. BLA
depends on support from a SIP server.
In the following figure, the registered line is shared:
Any IP phone can be used to originate or receive calls on the bridged line. An incoming call to
the BLA number can be presented to multiple phones in the group simultaneously. The
incoming call can be answered on any IP phone of the group but not all.
Configuring BLA Feature on the IP Phone
You can share a BLA number on two or more phones. For example, phone A registers the
account 14019833020 and assigns BLA number, phone B registers the account 10462190020
and assigns BLA number, phone C registers the account 14755608020. Phone A and phone B
share the BLA number 14084588327.
Advanced Phone Features
117
To register an account and configure BLA feature on phone A via web user interface:
1. Register the account 14019833020.
2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line.
3. Enter the desired number in the BLA Number field.
4. Click Confirm to accept the change.
User Guide for the SIP-T19(P) E2 IP Phone
118
To register an account and configure BLA feature on phone B via web user interface:
1. Register the account 10462190020.
2. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line.
3. Enter the desired number in the BLA Number field.
4. Click Confirm to accept the change.
Advanced Phone Features
119
Using BLA Feature on the IP Phone
This section provides you with detailed information on using the SIP-T19(P) E2 IP phone in a BLA
scenario.
You can do the following using SIP-T19(P) E2 IP phone in a BLA scenario:
Placing calls
Answering calls
Place a call on hold
Retrieving a held call
Placing Calls
You can have one call or multiple calls on the shared line.
To place a call on the shared line:
1. Enter the desired number using the keypad when the phone is idle.
2. Press , , or the Send soft key.
To place multiple calls on the shared line:
You can have more than one call on the shared line. To place a new call when there is an active
call on phone A, do one of the following on phone A:
1. Press the Hold soft key. The original call is placed on hold.
2. Press the NewCall soft key to enter the dialing screen.
3. Enter the desired number using the keypad.
4. Press , , or the Send soft key.
Phone A will dial the entered number.
Answering Calls
When the phone C dials the BLA number “14084588327”, an incoming call will arrive on the
bridged line. The phone A and phone B ring simultaneously. You can answer the incoming call
on either phone A or phone B but not both.
Do one of the following on phone A or phone B:
- Press , or the Answer soft key on phone A.
Phone B stops ringing.
- Press , or the Answer soft key on phone B
Phone A stops ringing.
User Guide for the SIP-T19(P) E2 IP Phone
120
Placing a Call on Hold
To place a call on hold:
1. Press the Hold soft key on phone A when party A and party C are talking.
The bridged line call is placed on hold.
Retrieving a Held Call
If there is a held call between phone A and phone C, you can retrieve a held call on phone A.
To retrieve the held call on phone A:
1. Press the Resume soft key on phone A.
The conversation between phone A and phone C is retrieved.
Messages
Short Message Service (SMS)
You can send and receive text messages using the SIP-T19(P) E2 IP phone. New text messages
can be indicated both acoustically and visually. When receiving a new text message, the phone
will play a warning tone. The power indicator LED will slowly flash yellow, and the LCD screen will
prompt “n New Text Message(s)” (“n” indicates the number of unread text messages. e.g., 1 New
Text Message(s)) and a flashing icon .
Note
You can store text messages in your phone’s Inbox, Sentbox, Outbox or Draftbox. Each of the
boxes can store up to 100 text messages. If the number of the text messages in one box is more
than 100, the phone will directly delete the oldest text message in the box.
Note
SMS is not available on all servers. Contact your system administrator for more information.
When the phone receives a text message, the text message prompt window will pop up by
default. If you want to disable this feature, contact your system administrator for more
information.
Advanced Phone Features
121
To read a text message:
1. Press Menu->Message->Text Message->Inbox.
2. Select the desired message and then press the View soft key.
Note
To send a text message:
1. Press Menu->Message->Text Message->New Message.
2. Compose the new text message. You can press the abc soft key to change the input mode.
3. Press the Send soft key after completing the content.
4. Enter the number you want to send the message to in the To field.
5. Press the Send soft key to send the message or the Back soft key to cancel.
Sending a text message is configurable via web user interface at the path Features->SMS.
To reply a text message:
1. Press Menu->Message->Text Message->Inbox.
2. Select the desired message and then press the Reply soft key.
3. Compose the new text message. You can press the abc soft key to change the input mode.
4. Press the Send soft key after completing the content.
If the phone prompts receiving new text messages, you can also press the View soft key to read
the new messages directly.
User Guide for the SIP-T19(P) E2 IP Phone
122
5. Check the From and To fields, and then press the Send soft key.
To delete a text message:
1. Press Menu->Message->Text Message->Inbox (Sentbox, Outbox or Draftbox).
2. Select the desired message and then press the Delete soft key.
3. Select Delete to delete the desired message, then press the OK soft key.
The LCD screen prompts “Delete the selected message?”.
4. Press the OK soft key to delete this message or the Cancel soft key to cancel.
You can also delete all text messages by pressing the Delete soft key and then select Delete All.
For more information, refer to the above steps.
Note
Voice Mail
You can leave voice mails for someone else using the SIP-T19(P) E2 IP phone. You can also listen
to voice mails that are stored in a voice mailbox. This feature is set up on the server side. It is not
available on all servers.
When receiving a new voice mail, the phone will play a warning tone. The power indicator LED
will slowly flash yellow, and the LCD screen will prompt “n New Voice Mail(s)” (“n” indicates the
number of unread voice messages. e.g., 164 New Voice Mail(s)) and a flashing icon .
You can also delete a specific message by pressing the Delete soft key after viewing.
Advanced Phone Features
123
If the voice mail pop-up message box disappears, it won't pop up again unless the user receives
a new voice mail or the user re-registers the account that has unread voice mail(s).
Note
To leave a voice mail:
You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the
call. Follow the voice prompt from the system server to leave a voice mail, and then hang up.
To configure voice mail access codes via phone user interface:
1. Press Menu->Message->Voice Mail->Set Voice Mail Code.
2. Press the navigation keys to highlight the account which you want to set.
3. Press the 123 soft key to select the proper input mode and then enter the voice mail
access code (e.g., *97).
4. Press the Save soft key to accept the change or the Back soft key to cancel.
Note
To listen to voice mails:
1. When the LCD screen prompts that the phone receives a new voice mail and the power
indicator LED slowly flashes yellow, you can press or the Connect soft key to dial out
the voice mail access code.
2. Follow the voice prompt to listen to your voice mails.
Note
To view the voice mail via phone user interface:
1. Press Menu->Message->Voice Mail->View Voice Mail.
You can configure the phone not to display the pop-up prompt, contact your system
administrator for more information.
Before listening to voice mails, make sure the voice mail access code has been configured.
When all new voice mails are retrieved, the power indicator LED will go out.
Voice mail access codes must be predefined on the system server. Contact your system
administrator for the more information.
User Guide for the SIP-T19(P) E2 IP Phone
124
2. The LCD screen displays the amount of new and old voice mails.
3. Press the Connect soft key to listen to voice mails.
Message Waiting Indicator (MWI)
The SIP-T19(P) E2 IP phone supports MWI when receiving a new voice message. If someone
leaves you a voice mail, you will receive a message waiting indicator. MWI will be indicated in
three ways: a warning tone, an indicator message (including a voice mail icon) on the LCD screen,
and the power indicator LED slowly flashes yellow. This will be cleared when you retrieve all
voice mails or delete them.
The MWI service is unsolicited for some servers, so the SIP-T19(P) E2 IP phone only handles the
MWI messages sent from the server. But for other servers, the MWI service is solicited, so the
SIP-T19(P) E2 IP phone must enable subscription for MWI.
Note
The MWI subscription parameters you need to know:
Options
Description
Subscribe for MWI
Enable or disable a subscription for MWI service.
MWI Subscription Period
Period of MWI subscription. The IP phone sends a refresh
SUBSCRIBE request before initial SUBSCRIBE expiration.
Subscribe MWI To Voice
Mail
Enable or disable a subscription to the voice mail number for
MWI service.
To use this feature, you should also configure the voice mail
number.
Note
To configure subscribe for MWI via web user interface:
1. Click on Account->Advanced.
MWI service is not available on all servers. Contact your system administrator for more
information.
The phone will send SUBSCRIBE messages for the MWI service to the account or the voice
number MWI service depending on the server. Contact your system administrator for more
information.
Advanced Phone Features
125
2. Select Enabled from the pull-down list of Subscribe for MWI field.
3. Enter the period time in the MWI Subscription Period(Seconds) field.
4. Click Confirm to accept the change.
The IP phone will subscribe to the account number for MWI service by default.
To enable subscribe MWI to voice mail via web user interface:
1. Click on Account->Advanced.
2. Select Enabled from the pull-down list of Subscribe for MWI.
3. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail.
4. Enter the desired voice mail number in the Voice Mail field.
5. Click Confirm to accept the change.
User Guide for the SIP-T19(P) E2 IP Phone
126
The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI
To Voice Mail.
Note
MWI subscription is configurable via web user interface only.
Regulatory Notices
127
Regulatory Notices
Service Agreements
Contact your Yealink Authorized Reseller for information about service agreements applicable
to your product.
Limitations of Liability
TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELF AND ITS SUPPLIERS
ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR
FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF
YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
AMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
RICE PAID, AT YEALINK’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Safety Instructions
Save these instructions. Read these safety instructions before use!
The following basic safety precautions should always be followed to reduce risk of fire, electrical
shock, and other personal injury.
General Requirements
Before you install and use the device, read the safety instructions carefully and
observe the situation during operation.
During the process of storage, transportation, and operation, please always keep
the device dry and clean.
During the process of storage, transportation, and operation, please avoid collision
and crash of the device.
Please attempt not to dismantle the device by yourself. In case of any discrepancy,
please contact the appointed maintenance center for repair.
Without prior written consent, no organization or individual is permitted to make
any change to the structure or the safety design of the device. Yealink is under no
circumstance liable to consequences or legal issues caused by such changes.
Please refer to the relevant laws and statutes while using the device. Legal rights of
others should be respected as well.
Environmental Requirements
Place the device at a well-ventilated place. Do not expose the device under direct
sunlight.
Keep the device dry and free of dusts.
Place the device on a stable and level platform.
Please place no heavy objects on the device in case of damage and deformation
caused by the heavy load.
User Guide for the SIP-T19(P) E2 IP Phone
128
Keep at least 10 cm between the device and the closest object for heat dissipation.
Do not place the device on or near any inflammable or fire-vulnerable object, such
as rubber-made materials.
Keep the device away from any heat source or bare fire, such as a candle or an
electric heater.
Keep the device away from any household appliance with strong magnetic field or
electromagnetic field, such as a microwave oven or a refrigerator.
Operating Requirements
Do not let a child operate the device without guidance.
Do not let a child play with the device or any accessory in case of accidental
swallowing.
Please use the accessories provided or authorized by the manufacturer only.
The power supply of the device shall meet the requirements of the input voltage of
the device. Please use the provided surge protection power socket only.
Before plugging or unplugging any cable, make sure that your hands are
completely dry.
Do not spill liquid of any kind on the product or use the equipment near water, for
example, near a bathtub, washbowl, kitchen sink, wet basement or near a swimming
pool.
Do not tread on, pull, or over-bend any cable in case of malfunction of the device.
During a thunderstorm, stop using the device and disconnect it from the power
supply. Unplug the power plug and the Asymmetric Digital Subscriber Line (ADSL)
twisted pair (the radio frequency cable) to avoid lightning strike.
If the device is left unused for a rather long time, disconnect it from the power
supply and unplug the power plug.
When there is smoke emitted from the device, or some abnormal noise or smell,
disconnect the device from the power supply, and unplug the power plug
immediately. Contact the specified maintenance center for repair.
Do not insert any object into equipment slots that is not part of the product or
auxiliary product.
Before connecting a cable, connect the grounding cable of the device first. Do not
disconnect the grounding cable until you disconnect all other cables.
Cleaning Requirements
Before cleaning the device, stop using it and disconnect it from the power supply.
Use a piece of soft, dry and anti-static cloth to clean the device.
Keep the power plug clean and dry. Using a dirty or wet power plug may lead to
electric shock or other perils.
Appendix
129
Appendix
Appendix A - Time Zones
Time Zone
Time Zone Name
-11
Samoa
-10
United States-Hawaii-Aleutian, United States-Alaska-Aleutian
-9:30
French Polynesia
-9
United States-Alaska Time
-8
Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United
States-Pacific Time
-7
Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United
States-MST no DST, United States-Mountain Time
-6
Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico
City,Acapulco), United States-Central Time
-5
Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana),
United States-Eastern Time
-4:30
Venezuela(Caracas)
-4
Canada(Halifax,Saint John), Chile(Santiago), Paraguay(Asuncion),
United Kingdom-Bermuda(Bermuda), United Kingdom(Falkland
Islands), Trinidad&Tobago
-3:30
Canada-New Foundland(St.Johns)
-3
Argentina(Buenos Aires), Brazil(DST), Brazil(no DST),
Denmark-Greenland(Nuuk)
-2:30
Newfoundland and Labrador
-2
Brazil(no DST)
-1
Portugal(Azores)
0
Denmark-Faroe Islands(Torshavn), GMT, Greenland, Ireland(Dublin),
Morocco, Portugal(Lisboa,Porto,Funchal), Spain-Canary Islands(Las
Palmas), United Kingdom(London)
+1
Albania(Tirane), Austria(Vienna), Belgium(Brussels),
Caicos, Chad, Croatia(Zagreb), Czech Republic(Prague),
Denmark(Kopenhagen), France(Paris), Germany(Berlin),
Hungary(Budapest), Italy(Rome), Luxembourg(Luxembourg),
Macedonia(Skopje), Namibia(Windhoek), Netherlands(Amsterdam),
Spain(Madrid)
+2
Estonia(Tallinn), Finland(Helsinki), Gaza Strip(Gaza), Greece(Athens),
Israel(Tel Aviv), Jordan(Amman), Latvia(Riga), Lebanon(Beirut),
Moldova(Kishinev), Romania(Bucharest), Russia(Kaliningrad),
Syria(Damascus), Turkey(Ankara), Ukraine(Kyiv, Odessa)
+3
East Africa Time, Iraq(Baghdad), Russia(Moscow)
+3:30
Iran(Teheran)
+4
Armenia(Yerevan), Azerbaijan(Baku), Georgia(Tbilisi),
Kazakhstan(Aktau), Russia(Samara)
+4:30
Afghanistan(Kabul)
+5
Kazakhstan(Aqtobe), Kyrgyzstan(Bishkek), Pakistan(Islamabad),
Russia(Chelyabinsk)
+5:30
India(Calcutta)
+5:45
Nepal(Katmandu)
+6
Kazakhstan(Astana, Almaty), Russia(Novosibirsk,Omsk)
+6:30
Myanmar(Naypyitaw)
+7
Russia(Krasnoyarsk), Thailand(Bangkok)
+8
Australia(Perth), China(Beijing), Russia(Irkutsk, Ulan-Ude),
Singapore(Singapore)
+8:45
Eucla
User Guide for the SIP-T19(P) E2 IP Phone
130
Time Zone
Time Zone Name
+9
Japan(Tokyo), Korea(Seoul), Russia(Yakutsk,Chita)
+9:30
Australia(Adelaide), Australia(Darwin)
+10
Australia(Brisbane), Australia(Hobart),
Australia(Sydney,Melboume,Canberra), Russia(Vladivostok)
+10:30
Australia(Lord Howe Islands)
+11
New Caledonia(Noumea), Russia(Srednekolymsk Time)
+11:30
Norfolk Island
+12
New Zealand(Wellington,Auckland), Russia(Kamchatka Time)
+12:45
New Zealand(Chatham Islands)
+13
Tonga(Nukualofa)
+13:30
Chatham Islands
+14
Kiribati
Appendix
131
Appendix B – Menu Structure
User Guide for the SIP-T19(P) E2 IP Phone
132
Index
133
Index
A
About This Guide v
Accessing the Remote Phone Book 44
Account Registration 57
Adding a Contact to the Local
Directory/Blacklist 46
Adding Contacts 36
Adding Groups 33
Administrator password 24
Advanced Phone Features 99
Anonymous Call 96
Anonymous Call Rejection 97
Answering Calls 67
Appendix A – Time Zones 129
Area Code 61
Attended Transfer 84
Audio Settings 28
Auto Answer 70
Auto Redial 70
B
Basic Call Features 65
Basic Network Settings 16
Blacklist 42
Blind Transfer 82
Block Out 62
Bridged Line Appearance (BLA) 115
C
Call Completion 72
Call Forward 78
Call History Management 45
Call Hold/Resume 75
Call Mute 73
Call Park/Retrieve 88
Call Pickup 92
Call Transfer 81
Call Waiting 85
CE Mark Warning ii
Configuring an Access URL 44
Configuring an Intercom Key 101
Configuring BLA Feature on the IP Phone 116
Configuring SCA Feature on the IP Phone
111
Conference 86
Contact Management 31
Contrast 21
Copyright ii
Customizing Your Phone 21
D
Declaration of Conformity ii
Deleting Contacts 38
Deleting Groups 35
Deleting History Records 46
Dial Now 59
Dial Plan 57
Directory 32
Disabling History Record 47
Do Not Disturb (DND) 76
Documentations 8
Dual Headset 51
Dynamic Forwarding 81
E
Editing Contacts 37
Editing Groups 34
Emergency Number 62
Ending Calls 68
Entering Data and Editing Fields 18
F
Features Status Icons 3
G
General Settings 21
Getting Started 9
H
Hardware Component Instructions 1
Headset Mode Activation/Deactivation 50
Headset Prior 50
Headset Use 49
Hot Desking 99
Hotline 64
I
Icon Instructions 3
Idle Screen 18
Importing/Exporting Contact lists 40
Incoming Intercom Call 101
In This Guide v
Intercom 101
K
Key As Send 25
Key Tone 31
User Guide for the SIP-T19(P) E2 IP Phone
134
L
Language 22
LED Instructions 4
Limitation of Liability 127
Live Dialpad 63
Local Conference 86
Local Directory 33
Logo Customization 49
M
Messages 120
Message Waiting Indicator 124
Multicast Paging 103
Music on Hold (MoH) 109
Muting a Call 74
Muting While Dialing 74
N
Network Conference 87
O
Optional Accessories 10
Other Icons 4
Overview 1
P
Packaging Contents 9
Phone Initialization 14
Phone Installation 11
Phone Status 14
Phone User Interface 5
Placing a Call from History Records 46
Placing Calls 65
Placing Calls to Contacts 39
Phone Lock 25
Programable Keys 51
R
Recall 73
Receiving RTP Stream 106
Recent Call In Dialing 69
Redialing Numbers 68
Registration 17
Regulatory Notices 127
Remote Phone Book 43
Replace Rule 58
Ring Tones 29
S
Safety Instructions 127
Search Source List in Dialing 47
Searching for Contacts 39
Semi-attended Transfer 84
Sending RTP Stream 104
Service Agreements 127
Shared Call Appearance (SCA) 110
Short Message Service (SMS) 120
Static Forwarding 78
Summary of Changes v
System Customizations 49
T
Table of Contents viii
Time & Date 22
U
User Interfaces 5
Using BLA Features on the IP Phone 119
Using Intercom 103
Using Multicast Paging 108
Using SCA Features on the IP Phone 114
V
Viewing History Records 45
Voice Mail 122
Volume 28
W
Warranty ii
Web User Interface 6
WEEE Warning iii
… 8 …


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